ibis Brussels Airport 3 stars

Customer review rating (ALL Rating) 3.9/5 721 reviews

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Bessenveldstraat 17b, 1831 DIEGEM, Belgium

Description

Hotel extras

  • bar serving snacks and quality belgian beers

  • Private parking

  • Free Wi-Fi access throughout the hotel

  • 100% non smoking hotel

  • Express breakfast

Our accommodation(s)

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Hotel location

ibis Brussels Airport

Bessenveldstraat 17b
1831 DIEGEM
Belgium

GPS:50.881647, 4.437962

Telephone
Fax +32 2 725 40 40

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property

IBIS KITCHEN RESTAURANT

Enjoy a meal at our restautrant 'ibis Kitchen' open from Monday till Thursday from 6PM till 10PM! The restaurant is closed in July and August.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.9/5  721 reviews

TripAdvisor Rating  3.5/5  832 reviews

Close to the airport, close enough to public transportation

TripAdvisor rating 4.0/5

Emily4023 TripAdvisor review

This was a good place to stay. We took the bus from the airport - don't if you have luggage. It's a bit of a hike. Just take a taxi or Uber. It is a bit closer to the tram, a nice way to get downtown when not carrying luggage. Room was comfortable. Not sure I would stay here for more than a few nights, it's convenient for the airport and businesses in the area but not for downtown Brussels. Staff were friendly and helpful.

Customer review rating 1.0/5

Lukas Business - Confirmed reviews ALL

I did online checkin, everytime I have received "a gift" and welcome drink accroding to my status. None of those received last trip. Welcome drink was given after asking from my side. There were some construction work starting 6 in the morning and it was very loud in my room (325). This stay was very unpleasant for me....

Dear Lukas, Thank you for taking the time to share your feedback. We are sorry that your recent stay at ibis Brussels Airport did not fully meet your expectations. Regarding the difficulties you encountered with the reservation process, we understand how frustrating this can be and we are looking into improving our booking system to prevent such issues. We apologize for the oversight in not providing your welcome drink according to your Gold status with our ALL – Accor Live Limitless loyalty programme. We value our members highly and will ensure our team is reminded of the importance of recognizing and honoring member benefits. Additionally, we regret to hear about the disturbance caused by noise early in the morning. Our hotel usually benefits from double soundproof windows, and we are disappointed to learn that in this instance, they did not suffice. We will review the situation to ensure our guests' peace is maintained. We also acknowledge your comments on the standards of ibis and want to assure you that we strive for high quality in all aspects of our service. Your feedback regarding the speed of our checkout process has been noted, and we will consider ways to streamline this during peak times. The equipment and amenities are continually reviewed, and while we have eco-friendly initiatives in place, we believe they should never compromise our guests' comfort. We will re-evaluate our approach to ensure it aligns better with our guests' expectations. We hope that you will return in the future for a more enjoyable stay. Kindest regards, Karim Haraké, General Manager

Small rooms but great staff!

Customer review rating 4.5/5

J.g. Business - Confirmed reviews ALL

The staff were great: reception, kitchen, night staff. They went above and beyond to help in a warm and professional way. The room was tiny for two people, but I would come again because of the staff and overall efficiency.

Dear Jerome, Thank you for taking the time to share your review. We are truly glad that our team members made a positive impression with their warm and professional assistance. However, we understand that the room size was not as spacious as you may have expected. We strive to offer cozy and well-designed rooms for a restful stay, and we regret any inconvenience this may have caused. Our Sweet Bed by ibis is designed to maximize comfort, and we hope this enhanced your overall experience. Nonetheless, it's wonderful to know that you appreciated the overall efficiency of our services. We're committed to providing a seamless stay from check-in to departure. We hope we will have the opportunity to see you again in the future. Best regards, Karim Haraké, General Manager

Good stay

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

Include REAL scrumbled eggs in breakfast menu and you will be 10/10

Dear Tomasz, Thank you for taking the time to share your review. We regret to hear that our breakfast offerings did not completely satisfy your palate, particularly concerning the scrambled eggs. Our goal is to provide a varied and enjoyable breakfast experience, which includes a selection of hot and cold options. While we currently serve a wide range of breakfast items, we take your suggestion seriously and will consider how we can improve our menu to delight all of our guests. We hope we will have the opportunity to see you again in the future. Best regards, Karim Haraké, General Manager

Dirty, moldy, sewage stink, cockroaches, no heating

Customer review rating 0.5/5

Snezana J. Business - Confirmed reviews ALL

Walls never painted, curtains never washed, smell of sewage from the bathroom, cockroaches waling on the walls, heating not working. We were given different rooms - same except for the smell. On Thursday we arrived and were told that "The restaurant doesn't work till Monday - only breakfast can be served". By far the worst and dirtiest hotel I've ever seen.

Dear Snezana, Thank you for your feedback, We are sorry that your stay did not fully meet your expectations. We understand that the conditions you described are not indicative of the high standards we strive to provide. Concerning the room and bathroom conditions, we ensure our guests that every room is equipped with our Sweet Bed by ibis for comfort and all bathrooms are designed for convenience, with daily cleaning service to maintain cleanliness. Moreover, we want to extend our apologies for the issues you encountered with the temperature control in your room. We confirm that each room has individually adjustable air conditioning and heating, and we regret any inconvenience this may have caused you. Additionally, our hotel undergoes regular maintenance to prevent and address any pest control issues, and we are disheartened to hear of your experience. The occurrence of any uninvited guests such as insects is taken very seriously, and immediate action is typically taken to ensure a comfortable and hygienic environment for all our guests. Finally, we regret the misunderstanding regarding our restaurant services. Our bar is open 24/7 offering a selection of snacks and we eagerly anticipate the full reopening of our restaurant to enhance our guests' dining options. We also sympathize with your concerns regarding the refund process and understand the frustration that delays can cause. We aim to handle all financial matters with accuracy and efficiency for the satisfaction of our guests. We hope to welcome you again in the future. Best wishes, Karim Haraké, General Manager

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Other web-users rate our hotel

  • 313 reviews 6.5/10 Location
  • 447 reviews 4.9/10 Room
  • 389 reviews 7/10 Service
  • 24 reviews 5.4/10 WiFi
  • 237 reviews 4/10 Comfort
  • 193 reviews 4.8/10 Cleanliness
  • 173 reviews 3.7/10 Value
  • 157 reviews 6.8/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.