ibis Brussels Airport 3 stars

Customer review rating (ALL Rating) 3.9/5 701 reviews

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Description

Hotel extras

  • bar serving snacks and quality belgian beers

  • Private parking

  • Free Wi-Fi access throughout the hotel

  • 100% non smoking hotel

  • Express breakfast

Our accommodation(s)

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Hotel location

ibis Brussels Airport

Bessenveldstraat 17b
1831 DIEGEM
Belgium

GPS:50.881647, 4.437962

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property

IBIS KITCHEN RESTAURANT

Enjoy a meal at our restautrant 'ibis Kitchen' open from Monday till Thursday from 6PM till 10PM! The restaurant is closed in July and August.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.9/5  701 reviews

TripAdvisor Rating  3.5/5  832 reviews

Nice location and great staff!

Customer review rating 3.5/5

Didyne Business - Confirmed reviews ALL

The location is convenient, close to the airport, especially for catching early flights. Uber/taxi is ~20€ (15min). The staff are friendly and efficient, which made check-in and check-out quick and easy. The room was clean and functional, though a bit small and basic, which is to be expected for an Ibis. The bed was not comfortable, as it is too tiny. The Wi-Fi worked well, and a limited selection of TV channels.. One downside was the noise; being so close to the airport, I could hear planes almost every minutes, I was expecting the rooms to be soundproof though it wasn’t overly disruptive. Overall, Ibis Brussels Airport is a practical option for a short stay or layover. While it’s not luxurious, it offers good value for its proximity to the airport.

bed was fine, room was clean

Customer review rating 1.5/5

Traveling M. Business - Confirmed reviews ALL

Overall, there's not a drop of passion in the hospitality business at this property. From the front desk staff to the horrendous breakfast. Seriously, even the croissants were terrible. Zero passion for excellence. Zero pride in anything at this hotel. It tainted the ibis name for my future travels. The toilet didn't work. The breakfast eggs (powdered) were inedible. We kept saying, after this garbage, imagine what the Budget one across the parking lot was like? I stay at hotels about 45 nights a year, this was one of the ones I'll. never return to.

Close to the airport, close enough to public transportation

TripAdvisor rating 4.0/5

Emily4023 TripAdvisor review

This was a good place to stay. We took the bus from the airport - don't if you have luggage. It's a bit of a hike. Just take a taxi or Uber. It is a bit closer to the tram, a nice way to get downtown when not carrying luggage. Room was comfortable. Not sure I would stay here for more than a few nights, it's convenient for the airport and businesses in the area but not for downtown Brussels. Staff were friendly and helpful.

Customer review rating 1.0/5

Lukas Business - Confirmed reviews ALL

I did online checkin, everytime I have received "a gift" and welcome drink accroding to my status. None of those received last trip. Welcome drink was given after asking from my side. There were some construction work starting 6 in the morning and it was very loud in my room (325). This stay was very unpleasant for me....

Dear Lukas, Thank you for taking the time to share your feedback. We are sorry that your recent stay at ibis Brussels Airport did not fully meet your expectations. Regarding the difficulties you encountered with the reservation process, we understand how frustrating this can be and we are looking into improving our booking system to prevent such issues. We apologize for the oversight in not providing your welcome drink according to your Gold status with our ALL – Accor Live Limitless loyalty programme. We value our members highly and will ensure our team is reminded of the importance of recognizing and honoring member benefits. Additionally, we regret to hear about the disturbance caused by noise early in the morning. Our hotel usually benefits from double soundproof windows, and we are disappointed to learn that in this instance, they did not suffice. We will review the situation to ensure our guests' peace is maintained. We also acknowledge your comments on the standards of ibis and want to assure you that we strive for high quality in all aspects of our service. Your feedback regarding the speed of our checkout process has been noted, and we will consider ways to streamline this during peak times. The equipment and amenities are continually reviewed, and while we have eco-friendly initiatives in place, we believe they should never compromise our guests' comfort. We will re-evaluate our approach to ensure it aligns better with our guests' expectations. We hope that you will return in the future for a more enjoyable stay. Kindest regards, Karim Haraké, General Manager

Small rooms but great staff!

Customer review rating 4.5/5

J.g. Business - Confirmed reviews ALL

The staff were great: reception, kitchen, night staff. They went above and beyond to help in a warm and professional way. The room was tiny for two people, but I would come again because of the staff and overall efficiency.

Dear Jerome, Thank you for taking the time to share your review. We are truly glad that our team members made a positive impression with their warm and professional assistance. However, we understand that the room size was not as spacious as you may have expected. We strive to offer cozy and well-designed rooms for a restful stay, and we regret any inconvenience this may have caused. Our Sweet Bed by ibis is designed to maximize comfort, and we hope this enhanced your overall experience. Nonetheless, it's wonderful to know that you appreciated the overall efficiency of our services. We're committed to providing a seamless stay from check-in to departure. We hope we will have the opportunity to see you again in the future. Best regards, Karim Haraké, General Manager

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Other web-users rate our hotel

  • 302 reviews 6.3/10 Location
  • 440 reviews 5/10 Room
  • 376 reviews 7.1/10 Service
  • 25 reviews 6.1/10 WiFi
  • 237 reviews 4/10 Comfort
  • 189 reviews 4.7/10 Cleanliness
  • 176 reviews 4/10 Value
  • 151 reviews 6.6/10 Breakfast

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