Novotel Southampton 4 stars

This particular experience has won the worst Novotel experience so far, starting from the arrogancy of Front Office manager during 23:00 check-in. Hotel, corridors, rooms need to be checked by the Accor people of France as this hotel would not qualify as a Novotel in any other part of Europe. Hotel needs refurb and it is definetely smelly. Rooms are spacious however still feels outdated and carptes definetely need in depth cleaning. Breakfast was fun with a lot of guest and minimum number of staff who show all the effort that they are overwhelmed by number of guests. If this was the first Novotel that I had stayed, I would have never set foot in Novotel again.

We stayed here for quite a few nights and enjoyed our stay. The hotel was clean and the rooms were comfortable. The staff were friendly and did everything to make our stay pleasant. The hotel is in a good position within walking distance of shops, restaurants and bars

I arrived at reception and had no issues in checking in staff very attentive as always.

Bedroom was grubby, bed uncomfortable but clean. Really disappointing for £284 a night, expected much higher standard. Breakfast was fab and staff were really friendly and helpful.

Hotel ok & slept ok but badly stained bedroom carpet. Also I dropped something by side of bed and had to pull the sofa out, the dust, debris & rubbish built up behind the sofa was unbelievable and clearly had not been cleaned for months. Room decoration was tired looking and was not a £252 a night stay. Final comment directed to bar staff on duty later in evening. None of the 3 members showed any customer service training with one being quite abrubt and rude. Check in staff very pleasant.