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Novotel Southampton Hotel 4 stars

Customer review rating 4.2/5 7,910 reviews

ALLSAFE approved hotel

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Novotel Southampton
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+ 15 Services

Hotel extras

  • Central location, with plenty of nearby transport links, 1 km from Red Funnel Ferry Port

  • Leisure facilities, including gym, sauna and heated pool. Work area, Free Wifi, 32-inch TV

  • Wedding facilities capable of accommodating 330 guests

  • Elegant, modern restaurant, relaxed dining, Lavish hot breakfast buffet with pancakes

  • 10 meeting and banquet rooms, capable of holding 500 guests

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00


Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Private outdoor parking Paying
  • Accessibility for people with reduced mobility
  • Pets allowed Paying
  • 100% non-smoking hotel
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Electric car recharging units
  • Cash machine
Leisure and activities
  • Indoor heated pool
  • Fitness centre
  • Sauna
  • Breakfast Paying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Business services
  • 10 Meeting room(s)
  • Copy/print service available

Hotel location

Novotel Southampton

1 West Quay Road
S015 1RA southampton
united kingdom

Tel: +442381072800

Fax: (+44)2380/222158

Check-in from 14h00

Check out up to 12h00


  • By plane

    EASTLEIGH At 11.26km / 7 miles

  • By plane

    LONDON HEATHROW At 112.64km / 69.99 miles

  • By boat

    RED FUNNEL - TOWN QUAY At 1km / 0.63 miles

  • By car

    M 27 JUNCTION 3 At 4.83km / 3 miles

  • By train

    CENTRAL STATION At 0.4km / 0.25 miles

GPS :50.904846, -1.414687

Our accommodation(s)

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Our restaurants and bars


Type of cuisine: International

Enjoy a range of local and international cuisine, simple yet authentic, in a casual setting. Whether you want to eat or simply have a drink, our restaurant has that extra something you can only find at Novotel. Closed down right now, pub is serving food.


Absorb the lively atmosphere at Novotel. In stylish surroundings, choose from an array of beers, wines and cocktails served by our fun and friendly staff. Our buzzing bar offers the perfect place to enjoy an evening's entertainment or relax and unwind.

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 10

  • Maximum size: 504

  • Maximum capacity: 500 people

  • Maximum banquet capacity: 400 people

Find out more

Our guest reviews for
Novotel Southampton

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

7,910 reviews

TripAdvisor Rating 4.0/5

2,263 reviews

Good place to stay !

TripAdvisor rating 5.0/5

wendygray47 15/09/2021 TripAdvisor review

Always a good place to stay when going to Southampton. Well situated for theatre shops and the docks. Left my car there whilst on a mini cruise and felt it was safe. Service was very friendly and the hotel felt Covid secure.

Would not stay here again

TripAdvisor rating 1.0/5

Curiosity633219 14/09/2021 TripAdvisor review

Hotel bedroom was a bad layout. Toilet was in one part of the room and washhand basin and bath in another part of the room. After using the toilet you had to walk through 3 doors to wash your hands. Bed very hard did not sleep well. Breakfast not up to much . Would not stay here again

Not good at all.

Customer review rating 1.0/5

Tsw Families - 13/09/2021 Confirmed reviews ALL

With 2 kids very young children you decided to put us in a room that was closest to the wedding that was happening. Therefore music blasting till very late and the room vibrating with the sounds. Also absolutely no air con or ventilation at all!!

Customer review rating 3.5/5

Anon Business - 12/09/2021 Confirmed reviews ALL

Friendly staff, but food choices poor

Clean and tidy

Customer review rating 4.5/5

Mr. E. Families - 12/09/2021 Confirmed reviews ALL

Difficult trying to find the hotel as all of the roads in Southampton were cut off due to a race around the city. Only one person on check in which lead to a que behind me suddenly getting bigger

Good stay well located

Customer review rating 4.5/5

Clive J. Couples - 12/09/2021 Confirmed reviews ALL

Very happy with the service that you have provided

Great location for Cruise Terminals

Customer review rating 4.0/5

Sue S. Families - 12/09/2021 Confirmed reviews ALL

This was an overnight before a cruise. Have stayed here a few times before as it is in a great location with a car park (half price if staying). Our first hotel stay for a year and pleased to say the buffet breakfast was back. We didn't use the pool this time as numbers were limited but it was available. However the air con was not in operation in the rooms resulting in a very stuffy night as the windows can obly be opened a small amount.

very dirty

Customer review rating 0.5/5

G G. Families - 12/09/2021 Confirmed reviews ALL

we booked two rooms last weekend. we paid top price and was promised that the condition of the hotel its great. it was completely opposite! carpets are very old , ceiling render above the bed was cracked badly and bits of plaster coming down, the bath was very dirty . on the corridor there was bottles and glasses of alcohol left for hours. the swimming pool its very poorly tiled with very sharp edging and you easily get cut. on my cheek out I wasn't asked how my stay was just just took the keys and said all done!

Great stay

Customer review rating 5.0/5

Zeph L. Couples - 11/09/2021 Confirmed reviews ALL

We only stayed one night prior to getting the ferry to the Isle of Wight. Was perfect location for this and we had a lovely night stay. Good in the bar was great and they staff were very accommodating especially to our little dog who also enjoyed the hotel with us!

All Good.

Customer review rating 5.0/5

Captaint. Couples - 11/09/2021 Confirmed reviews ALL

Stayed for one night following the P&O Pensioners lunch. A good clean room with coffee and tea available. Breakfast the following morning was excellent with a good choice of items.

Well located

Customer review rating 1.0/5

Lisa M. Friends - 10/09/2021 Confirmed reviews ALL

The reception team were extremely slow on checking us in. The 2 rooms had been specifically requested to have sofa beds made up. ( I called the Morning of our arrival to check this was noted on our reservation. It was. Told we could check in from 2.00pm. Got there . Our rooms were not ready at this time - so we waited fir 35 minutes in reception. Arrived in our rooms and no sofa beds made up. We were late for our restaurant reservation due to the hold ups. We also checked at the time of booking if connecting rooms were possible - I was advised yes. This request was not met either. The rooms and the location could have been a very good but the overall experience was very bad.

Staff doing fab job!

Customer review rating 4.5/5

Sarah Families - 07/09/2021 Confirmed reviews ALL

Hotel very well located, had everything we needed. Nice little pool. Clean and tidy rooms. Particularly want to mention the lovely guy on the front desk who checked us in early so that we could get changed in our room and be at our family party on time ! Thank you!

Run down and in need for upgrade

Customer review rating 1.5/5

Gavin B. Families - 07/09/2021 Confirmed reviews ALL

Late check in after 6pm, rooms were dated and very run down. I would not stay here again. Breakfast was basic and not good

Good Location and great for Families

Customer review rating 3.5/5

G. Families - 06/09/2021 Confirmed reviews ALL

We booked for one night and ended up staying for two, the bar menu is limited and not too much choice but their are two restaurants walking distance and even more about 15 minutes away in West Quay, shopping is within walking distance, please note they charge £10 for car parking which is not made clear when booking. Swimming Pool was fab for kids and the breakfast was good.

Not great

Customer review rating 2.0/5

Gemma Families - 06/09/2021 Confirmed reviews ALL

Booked this room couldn’t get my pram in the room really hot out us on the same floor as young men that was a parting keeping us up slamming doors shouting banging rang down to reception to be told there’s nothing they could do totally disappointed

no problems

Customer review rating 4.5/5

S L. Couples - 06/09/2021 Confirmed reviews ALL

staff has usual always very helpfull and friendly

Customer review rating 3.5/5

Dawn Couples - 05/09/2021 Confirmed reviews ALL

Helpful staff. Good breakfast. Sadly the bedrooms and bathrooms very tired. Needs refurbishing.

Good location but needs refurbishment

Customer review rating 3.5/5

Barbara H. Couples - 05/09/2021 Confirmed reviews ALL

There are three grades of Accor hotel on this site, Ibis Budget, Ibis and Novotel. We have previously stayed at the Ibis, next door to Novotel, but decided to upgrade as it had been a while since we last went away and thought we’d upgrade. A few years ago this was probably a better appointed hotel than the other two but it is now in need of a refurbishment. It was dated and the carpets looked grubby but our room, an Executive room, was clean. The reception staff were welcoming and friendly and the public area’s were kept clean at all times. We didn’t use the facilities, which included a swimming pool and gym but there were plenty of guests who did. Breakfast was good, lots of choice with Continental and Full English on offer. All the food looked and tasted delicious. We had a Nespresso coffee machine in our room plus a kettle and tea and coffee sachets. Milk was in a fridge with complimentary bottles of water. Disappointed the rooms have over the bath showers and as the baths are quite deep I found it difficult getting into the bath for a shower. I have some mobility issues and a walk in shower would have been a nice option. Overall it was a good stay but not sure if we would choose this hotel in the future unless things are refurbished.

Not the best experience but well located…

Customer review rating 2.5/5

Mrs N. Families - 04/09/2021 Confirmed reviews ALL

On the positive side the hotel is particularly well located for the ports, old town and shopping/leisure (it’s also co-located on the same site as Ibis & Ibis Budget hotels). We booked a one night park & cruise stay which seemed to be good value… Despite completing an online check-in and credit card authorisation for extras, on arrival at the hotel despite there being no queue had to wait to be assisted and then spent a further 10-15m going through a series of queries and questions…might as well not bothered doing the online check-in. Even though we arrived after 3pm room was not available, we left bags and went into town…when we returned we had to wait quite some time to collect the bags. The bedroom was clean but uncomfortably hot; there was no air con, so we opened the windows…the combination of heat and outside noise meant we didn’t have a very nights sleep at all. Arrived at breakfast (which was good) although had to wait for staff to bring out most of the hot food. After departing for our cruise, we received a check-out confirmation along with over £80 of payments taken….no idea why as we didn’t have any extras. Regrettably still waiting for Customer Services to resolve this - strongly suggest NOT providing pre-authorised card details.

Tired decor

Customer review rating 2.5/5

Lynne Families - 03/09/2021 Confirmed reviews ALL

Place was tired and dirty in places for example the carpet in my he restaurant was disgusting.

Our most recent 20 reviews

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