Novotel Southampton Hotel 4 stars

Very happy with the service that you have provided

This was an overnight before a cruise. Have stayed here a few times before as it is in a great location with a car park (half price if staying). Our first hotel stay for a year and pleased to say the buffet breakfast was back. We didn't use the pool this time as numbers were limited but it was available. However the air con was not in operation in the rooms resulting in a very stuffy night as the windows can obly be opened a small amount.

we booked two rooms last weekend. we paid top price and was promised that the condition of the hotel its great. it was completely opposite! carpets are very old , ceiling render above the bed was cracked badly and bits of plaster coming down, the bath was very dirty . on the corridor there was bottles and glasses of alcohol left for hours. the swimming pool its very poorly tiled with very sharp edging and you easily get cut. on my cheek out I wasn't asked how my stay was just just took the keys and said all done!

We only stayed one night prior to getting the ferry to the Isle of Wight. Was perfect location for this and we had a lovely night stay. Good in the bar was great and they staff were very accommodating especially to our little dog who also enjoyed the hotel with us!

Stayed for one night following the P&O Pensioners lunch. A good clean room with coffee and tea available. Breakfast the following morning was excellent with a good choice of items.

The reception team were extremely slow on checking us in. The 2 rooms had been specifically requested to have sofa beds made up. ( I called the Morning of our arrival to check this was noted on our reservation. It was. Told we could check in from 2.00pm. Got there . Our rooms were not ready at this time - so we waited fir 35 minutes in reception. Arrived in our rooms and no sofa beds made up. We were late for our restaurant reservation due to the hold ups. We also checked at the time of booking if connecting rooms were possible - I was advised yes. This request was not met either. The rooms and the location could have been a very good but the overall experience was very bad.

Hotel very well located, had everything we needed. Nice little pool. Clean and tidy rooms. Particularly want to mention the lovely guy on the front desk who checked us in early so that we could get changed in our room and be at our family party on time ! Thank you!

Late check in after 6pm, rooms were dated and very run down. I would not stay here again. Breakfast was basic and not good

We booked for one night and ended up staying for two, the bar menu is limited and not too much choice but their are two restaurants walking distance and even more about 15 minutes away in West Quay, shopping is within walking distance, please note they charge £10 for car parking which is not made clear when booking. Swimming Pool was fab for kids and the breakfast was good.

Booked this room couldn’t get my pram in the room really hot out us on the same floor as young men that was a parting keeping us up slamming doors shouting banging rang down to reception to be told there’s nothing they could do totally disappointed

staff has usual always very helpfull and friendly

Helpful staff. Good breakfast. Sadly the bedrooms and bathrooms very tired. Needs refurbishing.

There are three grades of Accor hotel on this site, Ibis Budget, Ibis and Novotel. We have previously stayed at the Ibis, next door to Novotel, but decided to upgrade as it had been a while since we last went away and thought we’d upgrade. A few years ago this was probably a better appointed hotel than the other two but it is now in need of a refurbishment. It was dated and the carpets looked grubby but our room, an Executive room, was clean. The reception staff were welcoming and friendly and the public area’s were kept clean at all times. We didn’t use the facilities, which included a swimming pool and gym but there were plenty of guests who did. Breakfast was good, lots of choice with Continental and Full English on offer. All the food looked and tasted delicious. We had a Nespresso coffee machine in our room plus a kettle and tea and coffee sachets. Milk was in a fridge with complimentary bottles of water. Disappointed the rooms have over the bath showers and as the baths are quite deep I found it difficult getting into the bath for a shower. I have some mobility issues and a walk in shower would have been a nice option. Overall it was a good stay but not sure if we would choose this hotel in the future unless things are refurbished.

On the positive side the hotel is particularly well located for the ports, old town and shopping/leisure (it’s also co-located on the same site as Ibis & Ibis Budget hotels). We booked a one night park & cruise stay which seemed to be good value… Despite completing an online check-in and credit card authorisation for extras, on arrival at the hotel despite there being no queue had to wait to be assisted and then spent a further 10-15m going through a series of queries and questions…might as well not bothered doing the online check-in. Even though we arrived after 3pm room was not available, we left bags and went into town…when we returned we had to wait quite some time to collect the bags. The bedroom was clean but uncomfortably hot; there was no air con, so we opened the windows…the combination of heat and outside noise meant we didn’t have a very nights sleep at all. Arrived at breakfast (which was good) although had to wait for staff to bring out most of the hot food. After departing for our cruise, we received a check-out confirmation along with over £80 of payments taken….no idea why as we didn’t have any extras. Regrettably still waiting for Customer Services to resolve this - strongly suggest NOT providing pre-authorised card details.

Place was tired and dirty in places for example the carpet in my he restaurant was disgusting.