Novotel Southampton 4 stars

Customer review rating (ALL Rating) 4.1/5 1,659 reviews

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Description

Hotel extras

  • City centre location close to Southampton train station and cruise terminals

  • Onsite car park

  • Leisure facilities including a gym

  • Family and pet-friendly room options

  • Modern restaurant serving breakfast, lunch and dinner

Our accommodation(s)

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Hotel location

Novotel Southampton

1 West Quay Road
SO15 1RA SOUTHAMPTON
United Kingdom

GPS:50.904846, -1.414687

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

THE PORTSIDE TABLE

Discover a culinary gem nestled within Novotel. The Portside Table is a haven for food enthusiasts. Immerse yourself in a world of delectable flavors, where skilled chefs craft culinary masterpieces with passion and creativity.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  1,659 reviews

TripAdvisor Rating  4.0/5  2,464 reviews

Lousy for a Novotel

TripAdvisor rating 2.0/5

LucchinoV Families - TripAdvisor review

We stayed at the Novotel Southampton hotel. 4 stars worth 2, room without air-conditioning, lousy room service. Cleanliness of rooms questionable. I invite you to book the IBIS.... It will be just as well. The hotel is very noisy and the bathroom products are missing or empty.

Run down abc dated

Customer review rating 2.0/5

Anonymous Families - Confirmed reviews ALL

For the price paid the hotel was very tired .

Dear Bill K., Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely apologize that your experience did not meet your expectations. We understand your concerns about the condition of our facilities. Your feedback is invaluable as it helps us identify areas for improvement.. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable stay. If you have any further comments or suggestions, please do not hesitate to reach out to us directly. Sincerely, Angie

Superb service yet disappointing rooms..

Customer review rating 3.0/5

A W. Business - Confirmed reviews ALL

The customer service and hospitality were truly excellent; friendly, efficient and professional; the team should be very proud of the service that they provided to me, I was sure that the team would go that extra mile to make sure that my stay was the finest that it could be. The disappointment was with the rooms, these are tired and dated in terms of décor and amenities compared with other Novotel rooms that I have stayed in, with the television especially poor and it was very disappointing not to have air conditioning in the rooms. The food and beverage offering was superior to other Novotel hotels. The location of the hotel is very convenient for all that Southampton has to offer and the public transport connections.

Dear Anthony W., Thank you for taking the time to share your feedback with us. We are delighted to hear that you found our customer service and hospitality to be excellent. Our team takes great pride in providing a friendly, efficient, and professional service, and your kind words will certainly be shared with them. However, we are very sorry to learn that your experience with the room did not meet your expectations. We value your feedback regarding the décor and amenities, including the television and the lack of air conditioning. Please be assured that we take your comments seriously and will look into these matters to see how we can improve our rooms On a brighter note, we are pleased that you enjoyed our food and beverage offerings and found our location convenient for exploring Southampton and utilizing public transport. We appreciate your feedback as it helps us to improve our services and facilities. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable stay. Sincerely, Angie

Great service yet disappointing rooms...

TripAdvisor rating 3.0/5

watson-marsh-uk TripAdvisor review

The customer service and hospitality were truly excellent; friendly, efficient and professional; the team should be very proud of the service that they provided to me, I was sure that the team would go that extra mile to make sure that my stay was the finest that it could be. The disappointment was with the rooms, these are tired and dated in terms of décor and amenities compared with other Novotel rooms that I have stayed in, with the television especially poor and it was very disappointing not to have air conditioning in the rooms. The food and beverage offering was superior to other Novotel hotels. The location of the hotel is very convenient for all that Southampton has to offer and the public transport connections.

Dear watson-marsh-uk, thank you for taking the time to share you feedback with us. I'm delighted to see that the team took great care of you, and you enjoyed the food and beverage offering. We work hard to ensure the rooms are maintained to the best of our ability and will continue to work on future investment for the hotel. Thank you again and we hope your next stay is as great! Sincerely, Patina Farnham

Excellent all-round!

Customer review rating 5.0/5

Alex L. Families - Confirmed reviews ALL

Very pleasant experience - the hotel was clean, the staff were polite, and the room was spacious and quiet. There is also a good restaurant downstairs which does the job at a very reasonable price.

Dear Alexandre L., Thank you for your review. We are pleased you enjoyed your visit with us and hope we have the opportunity to welcome you back again in the future. Kind regards, Maëva Latchoumanin Front desk Team Member Novotel Southampton

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Other web-users rate our hotel

  • 738 reviews 9.2/10 Location
  • 1,325 reviews 5.3/10 Room
  • 1,117 reviews 8.2/10 Service
  • 18 reviews 5/10 WiFi
  • 683 reviews 4.6/10 Comfort
  • 524 reviews 7.5/10 Breakfast
  • 506 reviews 5.8/10 Cleanliness
  • 350 reviews 6/10 Food

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