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Novotel Southampton Hotel 4 stars

Customer review rating 4.2/5 7,977 reviews

ALLSAFE approved hotel

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Room 1

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Novotel Southampton
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+ 15 Services

Hotel extras

  • Central location, with plenty of nearby transport links, 1 km from Red Funnel Ferry Port

  • Leisure facilities, including gym, sauna and heated pool. Work area, Free Wifi, 32-inch TV

  • Wedding facilities capable of accommodating 330 guests

  • Elegant, modern restaurant, relaxed dining, Lavish hot breakfast buffet with pancakes

  • 10 meeting and banquet rooms, capable of holding 500 guests

Hotel location

Novotel Southampton

1 West Quay Road
S015 1RA southampton
united kingdom

Tel: +442381072800

Fax: (+44)2380/222158

Check-in from 14h00

Check out up to 12h00


  • By plane

    EASTLEIGH At 11.26km / 7 miles

  • By plane

    LONDON HEATHROW At 112.64km / 69.99 miles

  • By boat

    RED FUNNEL - TOWN QUAY At 1km / 0.63 miles

  • By car

    M 27 JUNCTION 3 At 4.83km / 3 miles

  • By train

    CENTRAL STATION At 0.4km / 0.25 miles

GPS :50.904846, -1.414687

Hotel services


Enjoy a range of local and international cuisine, simple yet authentic, in a casual setting. Whether you want to eat or simply have a drink, our restaurant has that extra something you can only find at Novotel. Closed down right now, pub is serving food.

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Catering services
  • One Restaurant
  • One Bar
  • Breakfast
    • Buffet Additional charge
  • Room service
    • Cold snacks
    • Hot meals
  • 10 Meeting rooms
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 121 rooms
    • 4 rooms for people with reduced mobility
    • 52 family rooms
    • 10 connecting rooms
    • 121 non-smoking rooms
    • 5 floors
  • Languages spoken at the hotel
    • French
    • Spanish
    • English
    • Portuguese
    • Polish
  • Wi-Fi
    • WiFi in the communal areas
    • WiFi at the hotel
  • Reduced mobility Facilities
  • 100% Non Smoking Property
  • Check In & Check-out facilities
    • Late Checkout
    • Express check-out
    • Express check-in
  • Desk equipment available
    • Shoe shine machine
Access to property
  • Novotel car park, £10 per night Additional charge
    • On site
  • In Balance
    • Covered
    • On site

Our accommodation(s)

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 10

  • Maximum size: 504

  • Maximum capacity: 500 people

  • Maximum banquet capacity: 400 people

Find out more

Our guest reviews for
Novotel Southampton

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

7,977 reviews

TripAdvisor Rating 4.0/5

2,276 reviews


Customer review rating 3.5/5

James L. Couples - 11/10/2021 Confirmed reviews ALL

Overnight to pick up a cruise

Very disappointed with the standards of cleanliness in public rooms and lack of restaurant service

Customer review rating 2.0/5

David S. Couples - 10/10/2021 Confirmed reviews ALL

Some of the seats in the bar area were filthy and one seat had chewing gum on it. Only bar snacks available a d there was a single bar menu, handled by a lot of people. Breakfast was not worth the £13.95 charged. Fruit salad comprised of browning apple only. Scrambled egg looked as if it had been fried. I have stayed in Novotel hotels before (including this one) and have never previously experienced such poor standards.

Customer review rating 1.5/5

Anonymous Families - 09/10/2021 Confirmed reviews ALL

I was very disappointed. I have been staying for 20 years but not again . Kids running around everywhere. Noisy and doors slamming .

good stay

Customer review rating 4.5/5

Anonymous Couples - 07/10/2021 Confirmed reviews ALL

the staff were very helpful they allowed me to change my booking friendly staff and good location

rooms dated breakfast not good

Customer review rating 2.0/5

Steve B. Business - 07/10/2021 Confirmed reviews ALL

rooms need updating no aircon flashing smoke alarm @night light comes under the door bed not comfortable Breakfast dried up and wasn't being replaced toaster took 15 mins staff very pleasant

Good stay

Customer review rating 3.0/5

Margaret S. Families - 05/10/2021 Confirmed reviews ALL

The hotel was lovely and facilities also would like to say a big thank you to Marty who was working the night of our stay he was brilliant with orders sorting us out a table etc nothing was to much for him. Unfortunately out stay was ruined by a fight that broke out right near our room my daughter was frightened that much she wanted to go home from all the screaming and shouting which was awful because she had been enjoying her self so much with the swimming etc and was her birthday to. She wouldn’t go back to sleep because she was so scared.

Noisy and busy

Customer review rating 2.0/5

Anonymous Families - 03/10/2021 Confirmed reviews ALL

The reception staff are lovely! Helpful and polite . But the refugee families staying are quite intimidating , possibly because they sit in large groups outside and stare as you enter etc. I would just like to have known it would be so busy . Food, other than breakfast , wasn’t really available . Breakfast was packed and constantly running out - the staff were trying their best. There was a one course buffet for a large group , of curry which we could squeeze into at the end of the room if we wanted, we didn’t! The room didn’t have air con and it was very stuffy! The windows are then open and the noise!!!!! All night - boy racers, people talking loudly ( we were 3rd floor and could still hear them clearly ). The room was ok, a bit quirky , but ok. Sadly we plan to start visiting Southampton a lot as our daughter is studying here, but we won’t be returning to Novotel !


Customer review rating 2.5/5

Ellipse99 Solo - 02/10/2021 Confirmed reviews ALL

I booked a superior room and was upgraded to Executive. The room was comfortably furnished and I particularly liked the arrangement for changing the positions of the desk and television. Unfortunately that is where good news ends. It was all ruined by the fact that the room was too hot. There was something on the wall which looked like an temperature control, but I was told there was no air-con, only a fan stored in the wardrobe. (Clearly they know there is a problem with room temperature.) The fan did no good at all as it only moved warm air around. The area was too noisy to allow sleep with a window open. When will Accor/Novotel learn that if the room does not allow a comfortable night's sleep, whatever else they do is wasted.

Cannot fault

TripAdvisor rating 4.0/5

garystowe7 Business - 02/10/2021 TripAdvisor review

Cannot fault guidelines at the moment pleasant calming overall affect . Could not fault the service levels Good clean welcoming friendly , I look forward to staying again and will of course will pass on to others

Dear Garystowe7, thanks for your kind feedback! We look forward to welcoming you back again soon. Sincerely, Patina Farnham General Manager Novotel Southampton

Tidy hotel

Customer review rating 3.5/5

J Families - 01/10/2021 Confirmed reviews ALL

Room very cramped for a family of 4. Nice pool, but cold. Sauna freezing. Breakfast hot options plenty of.

Very Good Stay

Customer review rating 4.0/5

Gary S. Business - 01/10/2021 Confirmed reviews ALL

Nice Friendly

Well located friendly staff very clean

Customer review rating 5.0/5

Mrs C. T. Couples - 30/09/2021 Confirmed reviews ALL

The hotel is always lovely and clean the staff are friendly and very well located for anyone that is cruising what highly recommend this hotel.

Well located

Customer review rating 5.0/5

Kath H. Couples - 29/09/2021 Confirmed reviews ALL

Comfortable accommodation. Friendly helpful staff. Clean room.

Ideal for the port

Customer review rating 5.0/5

Ian Y. Solo - 29/09/2021 Confirmed reviews ALL

Second time I have stayed at the Novotel. Good service,clean rooms and handy for the port


Customer review rating 1.5/5

Perri M. Families - 28/09/2021 Confirmed reviews ALL

Paid for breakfast but nothing there as immigrants are staying in this hotel and took everything

Well located but tired

Customer review rating 3.5/5

Anonymous Families - 28/09/2021 Confirmed reviews ALL

Bath fittings very tired and in need of replacement, bed uncomfortable, extract vents not working. Had an evening check-in but reception not engaged and felt like i was intruding. Breakfast OK had to wait for items while no fruit replenishment but breakfast staff very cheerful and helpful.

What a disappointment

TripAdvisor rating 1.0/5

simpson541 26/09/2021 TripAdvisor review

Accor have been given the chance to reply to this, and failed. The restaurant was unavailable to guests as a party of 140 plus had exclusive use . Bar food was not of a quality to have as dinner which meant finding a taxi to go to another restaurant. Bar server did not know what customer service was, and to be charged £10 to park when the room rate is that high is an insult. I have stayed in Novotels in France, Spain and England and never had such a poor experience.

Dear simpson541, thank you for sharing your feedback with us. I am sorry to see that you did not enjoy your stay. The hotel has only operated the bar area, and a limited menu since re-opening following the many enforced closures over the past 18 months. The decision to operate this way is driven by a combination of the food supply shortage, and the labor supply shortage. Whilst we continue to work on ways to combat this we are doing our best to accommodate the needs of our guests, but apologize for falling short on this occasion. As a conferencing hotel we do continue to accommodate where possible large group bookings offering basic buffet meals in both the breakfast area, and conference rooms of the hotel. Thank you again for taking the time to share your feedback, and we do hope to have an opportunity to serve you better in the future. Sincerely, Patina General Manager Novotel Southampton

Poor for what we was charged

TripAdvisor rating 2.0/5

guidohylton 22/09/2021 TripAdvisor review

Paid £230 for one night as they had a boxing event on, it's amazing how they could justify this. The room was poor very dull and needs painting lots of damage to the walls, the bar well that was a joke, when ordering our drinks in the event hall there was only one bar staff, I ordered three beers and vodka and was told by the bar man that the pump was not working and said the other bar pump is, I asked him if he could go and get it from there but he said he is on his own, I asked him to call another staff but no joy. I complained several times to the manager on the night but it seem to fall on deaf ears.

Good place to stay !

TripAdvisor rating 5.0/5

wendygray47 15/09/2021 TripAdvisor review

Always a good place to stay when going to Southampton. Well situated for theatre shops and the docks. Left my car there whilst on a mini cruise and felt it was safe. Service was very friendly and the hotel felt Covid secure.

Would not stay here again

TripAdvisor rating 1.0/5

Curiosity633219 14/09/2021 TripAdvisor review

Hotel bedroom was a bad layout. Toilet was in one part of the room and washhand basin and bath in another part of the room. After using the toilet you had to walk through 3 doors to wash your hands. Bed very hard did not sleep well. Breakfast not up to much . Would not stay here again

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