Novotel Frankfurt City

Information message

Novotel Frankfurt City 4 stars

Customer review rating (ALL Rating) 4.4/5 546 reviews

ALLSAFE approved hotel

See on a map

Description

Hotel extras

  • Ideally located for the Frankfurt Trade Fair and the main train station

  • Large rooms with Novotel Live'N'Dream bed and wi-fi

  • NOVO² lounge, bar and eatery - Chat and relax in a living room atmosphere

  • Family-friendly: Kid's Corner, family rooms and much more.

  • Meeting facilities for up to 250 people

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Novotel Frankfurt City

Lise-Meitner-Strasse 2
60486 FRANKFURT AM MAIN
Germany

  • S3 S4 S5 S6:  Westbahnhof

  • TRAM 17:  Kuhwaldstraße

  • By plane

    Frankfurt Airport At 17km / 10 miles

  • By car

    Westkreuz A648 Messe At 2km / 1 miles

  • By train

    Frankfurt West At 0km / 0 miles

  • By train

    Frankfurt am Main Hauptbahnhof At 2km / 1 miles

GPS:50.115482, 8.642122

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Restaurant
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

NOVO² RESTAURANT

We serve urban specialties from around the world in our air-conditioned restaurant. Our terrace is a popular place to enjoy good food and refreshing drinks when the weather is nice.

Our accommodation(s)

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Our guest reviews

Our guest reviews for
Novotel Frankfurt City

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  546 reviews

TripAdvisor Rating  3.5/5  1,147 reviews

Well located

Customer review rating 5.0/5

John C. Business - Confirmed reviews ALL

Excellent

Ok

Customer review rating 2.0/5

Shane Families - Confirmed reviews ALL

To much noise , tv did not work various things that could of been better shame as staff were good.

Dear Mr C., thank you very much for taking the time to give us feedback on your stay in our hotel. Especially with not all-round positive circumstances I am thankful for the personal and direct feedback. Of course would not want to miss to show you here also my appreciation with my response! As you have already been informed by my team on site, we very much regret the things that could been better during your stay and I have to apologize for the not working tv. I really hope for your next stay in Frankfurt we get the chance to be your host again and to convince you of our service and qualities. Until then, stay healthy and well. I wish you a sunny weekend and send my best regards from Frankfurt am Main. Sarah Rinke General Manager

All was ok

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

Hotel is located in peace and good part of town. Our room facing the courtyard provided ample peace. Overall, the room would already deserve renovation. Room service never changed the bed linen. Only maked a bed.

Dear Mr. S., Thank you for taking the time to rate us. I am very pleased that we were able to meet your expectations. A daily change of bed linen of staying guests takes place with us only on special request. Please let us know during your next stay if you would like to do this. I hope that we may welcome you back soon and wish you all the best and a wonderful time. Best regards, Lars Paschold Guest Experience Assistant

Cleanliness

Customer review rating 2.0/5

Badr A. Couples - Confirmed reviews ALL

I was not satisfied with the cleanliness and the smell of the hotel.

Dear Mr A., Thank you very much for taking the time to give us feedback on your stay at our hotel. I highly appreciate your feedback and of course do not want to miss to show you my appreciation with my answer! I must apologize for the fact that we have shown a negligent image with regard to the cleanliness of the room. Besides service, hygiene and cleanliness have top priority. I have spoken directly with our housekeeper as well as with the contact person of our cleaning company so that we can act immediately to prevent these incidents in the future! Especially at present, we have to offer our guests optimal service and comfort, and cleanliness and hygiene are our top priority. Concerning the bad smell during your stay we had a bursting of water pipeline rupture and we have already acted immediately to solve the problem, but the repair of the deficiencies takes a few days. Please allow me to express my sincerest apologies for your inconveniences during your stay. Dear Mr A., while again thanking you for sharing your experience, once again please accept my apologies I hope the above will remove your concerns so that we may welcome you again in our hotel to finally convince you of our improved service and quality! With kind regards Sarah Rinke General Manager

Friendly staff, slightly outdated rooms

Customer review rating 3.5/5

Swissge Families - Confirmed reviews ALL

Stayed with family in 3 rooms. Rooms are slightly outdated. Double beds in superior room were very small (140-160cm wide). Rooms were clean. Breakfast buffet adequate. Fitness room / Sauna small. Strange smell in basement area.

Dear Mrs. E., Thank you very much for your detailed review. I am glad that you enjoyed your stay with us. Regarding the smell in the lower floors, I can tell you that it is a technical defect. The repair has already been assigned and we have initiated immediate measures to combat the smell. I hope that we may welcome you back soon and wish you all the best and a wonderful time. Best regards, Lars Paschold Guest Experience Assistant

Great stay

Customer review rating 5.0/5

Tamas B. Solo - Confirmed reviews ALL

I stayed in the hotel over a long weekend and it was a pleasure as usually. Great location, great staff and great rooms.

Dear Mr. B., thank you very much for your warm words. We are very happy about your positive feedback and that you enjoyed your stay with us so much. We are looking forward to your next stay with us and wish you a stress-free arrival. Best regards, Lars Paschold guest experience assistant

Good stay

Customer review rating 4.0/5

Alaa A. Solo - Confirmed reviews ALL

Perfect hospitality

Dear Mr. A., Thank you for taking the time to rate us. I am very pleased that we were able to meet your expectations. I hope that we may welcome you back soon and wish you all the best and a wonderful time. Best regards, Lars Paschold Guest Experience Assistant

Neat hotel

Customer review rating 4.0/5

Shruthi Friends - Confirmed reviews ALL

The stay was good and comfortable. The conditioning was not working so we had to keep the window open all the time. Otherwise everything was good.

Dear Mrs. L., Thank you for taking the time to rate us. I am very pleased that we were able to meet your expectations. I am sorry that the air conditioning in your room did not work as expected. I immediately passed this on to a technical employee for checking. Thank you very much for the advice. I hope that we may welcome you back soon and wish you all the best and a wonderful time. Best regards, Lars Paschold Guest Experience Assistant

Short stay

Customer review rating 5.0/5

K Business - Confirmed reviews ALL

Perfect for a quick stay. Great central location and easily accessible from the highway.

Dear Abby K., We very much appreciate your comments regarding your stay from 15.-16.03.2022 at the Novotel Frankfurt City. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anja Kögl Front Office Manager

Nice stay

Customer review rating 4.0/5

Rina Business - Confirmed reviews ALL

Satisfied, comfort, good position, nice staff

Dear Mrs. Favento, We very much appreciate your comments regarding your stay at the Novotel Frankfurt City. It is always a pleasure to receive positive feedback. We are very happy that you were satisfied with your stay and especially with the friendliness of our team members. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jana Weise Asst. Front Office Manager

OK stay

Customer review rating 4.0/5

Anonymous Families - Confirmed reviews ALL

Not much in the room in terms of tea and coffee and only 2 milk portions. Also didn't get the welcome drink as included in our package and the lady on reception was very snotty about me insisting I get it..got 2 vouchers but you could see and feel she was annoyed about it. Said it was for the guests in the room, although there were 4 of us as we had our 2 children there and strangely enough we booked for 4 but only 2 of us were guests in her eyes..not customer friendly (Wednesday 2nd march at around 5pm in Novotel Frankfurt). Bar closed early due to COVID and wouldn't be open the next day so used the vouchers to take something out of the fridge. Location is good, one light in the room didn't work. Black out curtains very good

Dear Suzannah B., Thank you for taking the time to tell us about your experience at the Novotel Frankfurt City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. In particular, we would like to apologize for not giving you the drink vouchers directly at check in. The reaction of the colleague does not correspond to our standard either. Of course we want to address all concerns of our guests with friendliness. In addition, it is unfortunately the case that the current number of guests due to COVID does not yet allow the bar to be fully opened. Our Novotel Shop in the lobby is available for drinks and snacks in your room. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Anja Kögl Front Office Manager

Friendly Staff & well located

Customer review rating 4.0/5

Mina Business - Confirmed reviews ALL

One of the few Accor hotels which was aware of the benefits for the Accor All program I full.

Dear Mr. I., We very much appreciate your comments regarding your stay at the Novotel Frankfurt City. It is always a pleasure to receive positive feedback. We are very happy that you received all your benefits for your membership. Regarding the modernization of our hotel rooms, we really hope that it will be possible to renovate them in the nearest future. Up to now, we try to convince with cleanliness and kindness. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jana Weise Asst. Front Office Manager

Great clean !

TripAdvisor rating 5.0/5

Miguel O TripAdvisor review

Nice very clean property. Very Covid compliant. Everyone was wonderful. Great all around service. Would return on next Frankfurt trip. Tranquil neighborhood. Good restaurants walking distance. Easy walk to town center.

Very good value for the money

TripAdvisor rating 4.0/5

Dan115 Couples - TripAdvisor review

That hotel is located right in the city center, very good value for the money, very friendly and efficient staff, free parking, close to public transportation (making it easy to access from the airport)

Needs investments urgently

TripAdvisor rating 2.0/5

588pierre Families - TripAdvisor review

This hotel is not at all representative of a Novotel. It's old and needs investments in fournitures, carpets, bathroom, non existing climatisation and even their... iron. It's not a disaster, still clean, but it's old and NOT worth the price ! Really too bad for such a nice city as Frankfurt. To finish on a positive note : the elevators were modern.

I'd rather have 588pierre, Thank you very much for your rating and the honest words. I am sorry that you were not satisfied with your stay with us. We continue to work on ourselves and hope to be able to offer you a better impression in the future. The carpets, for example, will be replaced this year in all corridors and rooms. We also hope to be able to renew parts of the furniture and the bathrooms soon. Our rooms have been air-conditioned since the opening of the hotel. Did you have any problems with this? If so, I suspect a defect in the control of the room and it would be a great help if you could tell me more details about your stay to check this (room number, booking number or your full name would suffice). I would be very pleased if you would contact me by e-mail to Lars.Paschold@accor.com . I hope that in the future we will get the chance to convince you again. Until then I wish you all the best and look forward to hearing from you. Best regards, Lars Paschold Guest Experience Assistant

Kuhbonbon

TripAdvisor rating 2.0/5

kuhbonbon2019 Business - TripAdvisor review

I was very upset from one of the front desk service. She was very rude. The others were polite and helpful. But even one person can spoil the full experience and rating of the hotel. 1st room I have received was to the side of the train and it was veryyyy loud. I couldn't sleep at all. When I came back next day afternoon to ask to change the room, she was rude and not nice with her way of talking to a customer. I didn't expect that at all. The initial loud room was with a coffee machine so I have expected to receive a coffee machine in the room in which I have changed to. But they have refused to give me one because of the booking I did. I agree only if it was not provided in the initial loud room. You cannot change your service suddenly!!!! The room service and cleaning personnel were perfect.

Dear kuhbonbon2019, Thank you very much for your review. I'm sorry that you didn't like it with us in the end. I can't do more than apologize for this negative experience. Unfortunately, my colleague could not have changed anything about the room situation. She has tried to explain to you that the coffee machines mentioned are only available in our large corner rooms. Neither the corner rooms, nor rooms with coffee machines are officially bookable with us, but only available as a free upgrade. You received this from us, because you travelled with 3 persons and spent several nights with us. I'm sorry that you weren't satisfied with this room because of the nearby traffic routes. Unfortunately, all rooms of this type have the same orientation. At your request, the colleague offered you another room which accordingly did not have a coffee machine and, following your complaint, even tried to arrange for you to have a coffee machine in this room as well. Unfortunately, however, this was not possible. I am very sorry that my colleague seemed unfriendly to you in finding a solution. This was certainly not her intention, and I suspect that this was the result of the fact that she was unable to offer you a satisfactory solution. I apologise for that. Best regards, Lars Paschold Guest Experience Assistant

City holiday Frankfurt

TripAdvisor rating 4.0/5

Discover24733950974 Families - TripAdvisor review

Very nice Service. Little gift for Children during check-in, small playground at Lobby. Good Service during breakfast. A litttle bit far from Downtown, around 11 € by taxi to main Shopping street. Enough parking places for free nearby.

A little tired?

TripAdvisor rating 3.0/5

Cyril d Business - TripAdvisor review

Staff was efficient and friendly. Often going to Accor hotels, this Novotel is definitely in need of renovation. Hopefully foreseen in a near future? The location, opposite to the Messe where I was exhibiting is very useful, except that it takes a long detour to get to the Messe as there are no pedestrian crossings close by.

Dear defontenaymrcyrild, thank you very much for your feedback. I am sorry that you were not completely satisfied with your stay with us. We are aware that our rooms, even if they are well maintained, are no longer in line with the latest trends. But we hope to renovate them in the near future. You can reach the fair directly via the "Emser Brücke", which is directly in front of the hotel. For this purpose there is also a staircase on the side of the bridge. Unfortunately, it is not known of any common map software for mobile devices. We will be happy to explain the best way to get to the fair during your next stay. We look forward to seeing you. Best regards, Lars Paschold Guest Experience Assistant

hotel needs to be renovated + updated

TripAdvisor rating 2.0/5

GrandTour26728153759 Business - TripAdvisor review

The carpets in the hallway where not clean, but particularly what was annoying; the elevators smelled very very bad. A combination of a food + sewer smell. Also I checked out in the morning, paid already for the parking, and I told the lady I would drive out 6 hours later. No problem she said.... Unfortunately when I did 6 hours later, I could not drive out with my ticket, and had to dial the reception.

Dear GrandTour26728153759, Thank you for your evaluation and open feedback. I am very sorry that we have disappointed you. With regard to the unpleasant odours, we have acted ready and hope that, in addition to the immediate measures, a fundamental renewal of the relevant technical system will solve the problem in the coming week. Please accept my apologies for the circumstances surrounding your parking ticket. We will once again instruct our staff in the use of the card encoder in order to avoid such problems occurring again. I hope that you will give us a second chance in the future to convince you of us. Best regards, Lars Paschold Guest Experience Assistant

A pleasant return

TripAdvisor rating 4.0/5

Jim-C-ng3 Business - TripAdvisor review

For years, with last year as exception, we have been coming here. It is nice that it has been upgraded over the years. There was three in our group, and our room was plenty big enough. We enjoyed the breakfast, and would be happy to return next year. The only possible thing to fault, is the steep markup in price at Messe times.

Our most recent 20 reviews

In partnership with TripAdvisor

Our other establishments nearby

All our hotels in FRANKFURT AM MAIN