Dear Michael, We thank you for taking the time to provide us with your feedback. We are delighted that you found our location so convenient, with the city centre and train station both within a short walk. We are also pleased that your check-in was swift and that you appreciated the rain shower and the cleanliness of your room. However, we are sorry that the euro conversion charge came as a surprise during booking and that you felt uneasy about financial security during your stay. Our team is always on hand to address any concerns. Nonetheless, we are glad that booking through the ALL App was straightforward and that your family trip brought you to our colourful, newly renovated hotel in the heart of Bruges. We would love to have you return in the future. Kindest regards, Petra DE MEYERE, General Manager

Dear Alan M., Thank you for sharing such a valuable review. We are pleased that our location in the heart of the historic centre suited your family trip so well. However, we are sincerely sorry that some aspects of your stay did not meet your expectations. Our breakfast service is hosted at the Novotel across the inner courtyard, a short walk from our entrance, and our team is always on hand to assist with directions. Your in-room amenities should be refreshed daily by housekeeping, and we regret that this was not the case during your visit. We have also noted your remarks about the connection speed and will look into this with our technical team. Nonetheless, it is rewarding to know that despite these inconveniences, you still appreciated the charm of our colourful rooms and the convenience of our central setting. We hope that we have the pleasure of welcoming you back in the future. Best regards, Petra DE MEYERE, General Manager

Dear Ian, Thank you for choosing us and for sharing your review. We are delighted you found our location so convenient for your short stay. You also appreciated your room, and we are glad it felt clean and quiet. It is great to hear that it met your needs perfectly for a one-night visit. However, we are sorry that the parking bays felt a bit tight during your stay. The public car park beneath the hotel does have standard dimensions, but we understand that larger vehicles can make manoeuvring more challenging. Nonetheless, we are pleased that our spot in the historic centre made it easy for you to enjoy everything Bruges has to offer. We hope to have the pleasure of seeing you on a future visit. Best regards, Petra DE MEYERE, General Manager

Dear Johan, Thank you very much for your kind feedback. We are glad you found your room comfortable for your business stay. That said, we understand the room felt less luxurious than you might have preferred. Our hotel offers a vibrant, modern design within a restored medieval building, combining character with practical comfort for our guests. Nonetheless, we are pleased that your overall experience left you with a positive impression and a high likelihood of recommending us. The entire team look forward to the pleasure of seeing you again on a future occasion. Best wishes, Petra d. MEYERE, General Manager

Beste Gaukje, Bedankt voor uw review. Wat fijn dat u uw verblijf zo comfortabel heeft ervaren. We zijn content dat ons team u zo attent heeft ontvangen bij aankomst, met een kop koffie direct bij het inchecken. Ook uw waardering voor onze housekeeping medewerkers doet ons veel plezier. We geven uw complimenten graag aan hen door. Uw opmerking over de gordijnen nemen wij mee in onze evaluaties. Ons kleurrijke hotel ligt midden in het historische centrum van Brugge, dicht bij de markt en de Reien. En we vinden het fijn dat u zo van de charme heeft genoten, en dat u daardoor zeker een keer wilt terugkomen. Graag verwelkomen wij u bij uw volgende bezoek aan Brugge wederom voor een prettig verblijf. Met vriendelijke groeten, Petra DE MEYERE, General Manager

Dear Tatevik, Many thanks for your valuable feedback. We are delighted that you enjoyed our breakfast buffet and the unique design of our hotel. That said, we are sincerely sorry that the cleanliness of the bathroom fell short of your expectations. We take the upkeep of our rooms very seriously and our housekeeping team is always available to address any oversight on the spot. Nonetheless, we are pleased that our location in the heart of the historic centre added to your stay. We hope you were able to explore the nearby canals and the Beguinage just a short stroll away. It would be a pleasure to have you return on another occasion. Kind regards, Petra DE MEYERE, General Manager

Dear Tim, We appreciate you letting us know about your recent visit. We are delighted that our central location worked so well for your trip. It is great to know you enjoyed the comfort of our hotel and that our team’s helpfulness stood out. We are also glad the parking options suited your needs as a motorcyclist. Kind regards, Petra DE MEYERE, General Manager

Dear Felix, We sincerely apologize that your experience fell short in several areas. Our location in the heart of Bruges, surrounded by the city’s picturesque canals, means that insects can be more noticeable at certain times of the year. For your comfort, mosquito repellent devices are available at reception. Our team is always on hand to help with any aspect of your stay, and we regret that we were not made aware of your discomfort while you were with us. We also note your concerns about the room, its upkeep and the perceived value, and we are sorry these elements did not align with what you expected. We hope that we may have the occasion to welcome you back for an improved experience. Best regards, Petra DE MEYERE, General Manager

Dear Karina, Many thanks for your valuable feedback. We are delighted that your adjoining rooms suited your family trip so well and that our central location made coming and going effortless. It is also lovely that the lobby coffee machine added a little comfort to your days and that you appreciated the view from your room. Our team was pleased to assist you during the self check-in, and we are glad the early luggage storage gave you more freedom to explore the city. That said, we are sincerely sorry that some aspects of your stay did not meet your expectations. We regret the inconvenience you encountered in the bathroom, particularly the condition of the fittings and the limited space. The layout between the toilet and the wall can feel tight for taller guests, and while the recent renovation brought some improvements, the original architecture does impose certain constraints we cannot fully alter. Nonetheless, we are happy that the warmth of our team left a positive mark on your visit and that you were able to settle in comfortably with your family. It is rewarding to know that these moments of genuine care stood out during your stay. We hope to have the opportunity to welcome you again. Kind regards, Petra DE MEYERE, General Manager

Dear Ulrike, Thank you very much for your feedback. We are delighted that you found our check-in and check-out so quick and easy, and that you enjoyed our breakfast buffet. However, we are sorry that the atmosphere of your room did not meet your expectations. Our design embraces bold, colourful choices that step away from the ordinary, and we regret that this style did not appeal to you. Nonetheless, we are glad that our location in the heart of the historic centre worked well for your trip with friends, and we hope you were able to explore the many nearby sights. We would love to welcome you back. Best regards, Petra DE MEYERE, General Manager

Dear Sean, Thank you for reviewing your visit. We are pleased that your stay was comfortable overall and that our colleague on Saturday morning was able to assist you so promptly. However, we are sincerely sorry that some aspects of your visit did not meet your expectations. We regret that the initial response to your concern was not as swift as it should have been. Our team is always available to resolve technical matters on site, and a faster room change would have been the right course of action. The inconvenience caused by the persistent disturbance through the night is something we take seriously. Nonetheless, we are glad that the situation was ultimately addressed to your satisfaction and that you could settle into a different room. We hope we have the opportunity of seeing you again in the future. Kind regards, Petra DE MEYERE, General Manager

Dear John, Thank you for your valuable feedback. We are delighted that you found your stay with us excellent. That said, we are sorry that the online check-in did not go as smoothly as it should have. Our reception team is always at hand to help sort things out on arrival, just as they did for you. We hope you were able to enjoy our location in the heart of the historic centre, with the market square and the canals just a short stroll away. We hope to have the pleasure of welcoming you again. Kind regards, Petra DE MEYERE, General Manager

Dear Carlton, We really appreciate this positive review of your recent visit. We are delighted that you found our location so convenient for exploring the city. Our team is glad the automated check-in went smoothly and that the receptionist could guide you through each step. It is great to know you received all the details about breakfast, timings, and our facilities. We are also happy we could look after your luggage until your room was ready, so you could start enjoying Bruges right away. Our staff takes real pride in making every arrival feel easy and welcoming. Very best wishes, Petra DE MEYERE, General Manager

Dear Chris, Thank you very much for your kind feedback. We are thrilled that your first visit to Bruges was such a success and that you found our hotel to be a comfortable base for your trip. Our team takes great pride in offering a peaceful retreat just a short stroll from the historic centre, so it means a lot to know you enjoyed both the accommodation and a restful night’s sleep. The colourful design of our renovated rooms really sets us apart, blending modern comfort with elements of the original monastery building. We would love to welcome you back on many more occasions. Best wishes, Petra DE MEYERE, General Manager

Dear Charmaine, Many thanks for your valuable feedback. It is pleasing to know that the email confirmation and follow-up from our team kept you well informed ahead of your arrival. However, we are sincerely sorry that some aspects of your stay did not meet your expectations. We regret the oversight with the state of your accommodation upon arrival, as well as the shortcomings you encountered with the check-in process, the overall condition of your room, and the perceived value for money. Our housekeeping and reception teams are always available to resolve any concern on the spot, and we would have welcomed the opportunity to assist you immediately. Nonetheless, we are glad you were able to find clean cups at reception when you needed them. It is our priority to ensure every guest feels comfortable, and our team is at your disposal around the clock. We do hope to welcome you back in the future. All the best, Petra DE MEYERE, General Manager

Dear Anita, Please accept our sincere thanks for this glowing review. We are delighted that you found your room comfortable and our facilities well suited to your needs. That said, we are sorry about the lack of ventilation in your bathroom. Our team is always available at reception to help with any such shortcoming during your stay. Finally, we are pleased that our location made it easy for you to explore the town and its attractions. Being steps away from the historic centre is something we are proud of. It would be our pleasure to have you return on another occasion. Very best wishes, Petra DE MEYERE, General Manager

Dear Rebecca, Thank you for writing a review. We are delighted that you found your stay comfortable and that our team made you feel welcome. We are also glad you appreciated our central location, right in the heart of historic Bruges. That said, we are sorry the internet connection did not meet your expectations. Our high-speed WiFi is free across the hotel, and our reception team is always ready to help if the signal feels slow in your room. Nonetheless, we are pleased that our service left a positive impression on you. We hope to see you again in the future. Best wishes, Petra DE MEYERE, General Manager

Dear Barry, Thank you for your valuable feedback. We are delighted that our team made such a good impression on you, and it is great to know you loved the breakfast buffet across the courtyard. We also want to thank you for highlighting the reception staff, your kind words mean a lot to them. That said, we are sorry the lighting in your room felt a bit dim after dark. Our front desk team is always happy to help with any in-room concerns during your stay. Nonetheless, we are thrilled that our central location made your sightseeing so enjoyable and that the nearby public car park added to your convenience. Being right in the heart of the historic centre really does make exploring Bruges effortless. Finally, we are glad your stay left you with such a positive impression overall. Thank you again; we hope that you will return. All the best, Petra DE MEYERE, General Manager

Dear George, We appreciate you sharing your comments with us. We are glad you liked your stay and enjoyed our hotel. It is great that you found booking through our website simple and reliable, and we truly value your loyalty as a Classic member of ALL. That said, we are sorry the layout of the toilet felt a bit cramped for you. Our recent renovation improved the space, but we understand it can still feel tight for taller guests. Nonetheless, we are delighted that you gave us top scores for recommendation and that your family trip left such a positive impression. We hope that we can welcome you back in the future. Kindest regards, Petra DE MEYERE, General Manager