Dear Neil, Please accept our sincere thanks for this kind feedback. We are thrilled that you found our location perfect for your stay. Being just a two-minute walk from the Grand Place means our guests can step right into the heart of Brussels, and it is wonderful that you and your partner made the most of it. Our team takes real pride in making everyone feel welcome, so we are delighted that their helpfulness stood out to you. We are also glad your room provided all the comfort you needed, from the Sweet Bed by ibis to the little touches that make a stay feel effortless. It is great to hear that you found the Accor ALL App easy to navigate and that you value the loyalty programme as a Classic member. All of the team very much hope that we will have the chance to see you again very soon. Kind regards, Jurgen Van der Haegen, General Manager

Dear David, Thank you for taking the time to share your thoughts with us. We are delighted that you found our breakfast so enjoyable and that the variety of options hit the mark. That said, we are sincerely sorry that some aspects of your stay did not meet your expectations. Our lobby is indeed a space we keep under review, and your feedback is valuable as we consider future improvements. We also regret the delay the elevator situation caused during your visit. Our team is always on hand to help when such rare technical hiccups occur. Nonetheless, we are glad your room provided a comfortable base for your trip. Our central location just steps from the Grand Place also puts the best of Brussels right at your doorstep. We appreciate your valuable input and hope to welcome you back for a more comfortable stay in the future. Jurgen Van der Haegen, General Manager

Dear Shawna, We really appreciate your feedback. We are delighted that you found our hotel so well placed for exploring central Brussels and that our beds gave you the rest you needed after long days of sightseeing. That said, we are sorry that some aspects of your stay did not meet your expectations. Our 5th floor rooms are indeed more compact, and we understand taller guests may find the space a bit snug. For a future visit, our Premium Rooms offer more generous dimensions that might suit you better. Nonetheless, it means a lot that you would still recommend us. Our team works hard to make every family stay a comfortable one, and knowing you left with that feeling truly warms us. We hope to see you again soon. Best regards, Jurgen Van der Haegen, General Manager

Dear Athena, Thank you for providing your observations. We are delighted that our central location, just steps from the Grand Place, made a positive impression on your family trip. We are truly sorry to hear that some aspects of your stay did not meet your expectations. Please accept our apologies for the shortcomings you encountered with the technical installations and the upkeep of your room. Our team is always available at the front desk to assist with any in-room concerns, and we would have been happy to provide a separate heater or an extra fan to improve your comfort. We also want to let you know that the lift was undergoing maintenance, as noted in an earlier review, and the work has now been completed. Nonetheless, we are glad that you found our location convenient for exploring the city, with so many restaurants and sights within easy walking distance. We hope to be able to welcome you back for an improved stay. Kind regards, Jurgen Van der Haegen, General Manager

Kära Anna K., Tack för att ni recenserade er vistelse. Det är underbart att höra att ni uppskattade vårt centrala läge mitt i det historiska Bryssel och vi hoppas att ni kunde njuta av våra vackra omgivningar. Dock är vi uppriktigt ledsna över att frukostbuffén inte levde upp till era förväntningar. Vårt team strävar efter att hålla alla stationer välfyllda under hela serveringstiden, och vi tar med oss er synpunkt för att bli ännu mer uppmärksamma framöver. Trots detta är vi glada att ni fick njuta av ett tyst rum där ni kunde koppla av efter era affärsmöten. Vi strävar alltid efter att skapa en lugn miljö för våra gäster. Vi önskar er varmt välkommen åter. Med vänliga hälsningar, Jurgen Van der Haegen, General Manager

Dear Andy, We really appreciate this positive review of your recent visit. We are thrilled that you found our location brilliant, right in the heart of Brussels and just steps from the Grand Place. It is wonderful that our team made such a great impression on you, and we are glad your room felt so comfortable after a day of exploring. We also appreciate you mentioning how easy the Accor ALL App was to use. Your perfect scores for both the hotel and the loyalty programme mean a lot to us. We hope to welcome you back. Best wishes, Jurgen Van der Haegen, General Manager

Dear Alison, Thank you for writing a review. We are delighted that you found our hotel so well positioned for exploring Brussels. That said, we are sorry that your room did not have the in-room refreshment setup you were hoping for. Our premium rooms do include tea and coffee facilities, and you are always welcome to ask our team about upgrade options for a future visit. Nonetheless, it is great to know that your family trip was enjoyable and that you would recommend us. Our location, just steps from the Grand Place, really does make discovering the city easy. We look forward to welcoming you back on a future trip. Best regards, Jurgen Van der Haegen, General Manager

Dear Charlotte C., We are grateful for the time you took to review your recent visit. We are delighted that you enjoyed your welcome drink and that our loyalty programme meets your expectations. That said, we are sincerely sorry that some aspects of your stay did not meet your expectations. We regret the uncertainty caused by your previous booking and understand how frustrating that must have been. Our team is always available on site to check rooms before arrival and to address any concerns right away. Nonetheless, we are glad that this visit went smoothly and that your overall satisfaction reached a solid level. Our hotel is conveniently placed just a two-minute walk from the Grand Place, making it easy to explore the heart of Brussels. We hope that we may be able to welcome you back. Best wishes, Jurgen Van der Haegen, General Manager

Dear Peter, Thank you for taking the time to share your feedback. We are delighted that you enjoyed an excellent weekend with us and found our location so convenient for exploring Brussels. Our team is glad the check-in and check-out process went smoothly for you. We aim to make every arrival and departure as effortless as possible. It is great that you also value the ALL Accor loyalty programme and chose to book through the app. Our central spot, just steps from the Grand Place, really is the perfect base for a city break with friends. The entire team looks forward to welcoming you back for a future visit. Kind regards, Jurgen Van der Haegen, General Manager

Dear Sue, Thank you very much for this kind review. We are delighted that you found your room so comfortable and enjoyed our unbeatable location right in the heart of Brussels. It is great to know the café next door added a nice touch to your stay too. Our team loves being surrounded by so many lovely spots to eat and explore, and we are happy you made the most of it. We are also thrilled that your time with us left such a strong impression, earning a perfect recommendation for both the hotel and the Accor ALL programme. We all look forward to seeing you again in the future. Best regards, Jurgen Van der Haegen, General Manager

Dear Robert, Thank you for positively reviewing your visit. We are delighted that our location worked so well for you, with easy access to both the city centre and the airport train link. It is great to know you found your stay so convenient. We are also pleased that your check-in went smoothly and that you enjoyed the comfort of your room. Our team takes pride in making arrivals as easy as possible, and our Sweet Beds are there to ensure a restful night. It is lovely to hear that breakfast hit the spot and that booking through the ALL App was straightforward. Your recommendation means a lot to us. All of the team very much hope that we will have the chance to see you again very soon. Kind regards, Jurgen Van der Haegen, General Manager

Dear Tomoko, We are grateful for the time you took to review your recent visit. We are delighted that you appreciated the thoughtful touches in your room, such as the plug cube on the desk and the light around the bathroom mirror. However, we are sincerely sorry that some aspects of your stay did not meet your expectations. We understand how important a peaceful environment is, especially during a business trip, and we regret the disturbances you encountered. When a specific room preference is shared, our team does its utmost to accommodate it, and we are sorry that this was not successful on your visit. Our building does feature double soundproof windows, which help reduce outside sounds, and our 24-hour front desk is always available to assist with any discomfort during the stay. Nonetheless, it is wonderful to know that our central setting made your business visit so convenient, placing you within steps of the Grand Place and Brussels Central Station. We hope to have the pleasure of welcoming you back. All the best. Jurgen Van der Haegen, General Manager

Dear Karen, Many thanks for sharing your review. We are delighted that you found our location so convenient, right by the Grand Place and just a stone’s throw from Brussels Central Station. Our team takes great pride in offering a warm welcome and a comfortable base for couples exploring the city, and it is wonderful to know that your stay with us hit the mark. Being steps away from the historical heart of Brussels and excellent transport links is something we love sharing with our guests. We look forward to welcoming you back. Kind regards, Jurgen Van der Haegen, General Manager

Dear Muhammadshafiq, Thank you for reviewing your visit. We are delighted that you found our service excellent throughout your stay. Our team takes great pride in delivering warm and attentive hospitality, and it means a lot that you felt well looked after. That said, we understand that the room felt a little snug for your family of three. Our Standard Rooms with a double bed and a sofa bed offer 15 m² of space, and our Premium version provides a more generous 20 m². We would be happy to help you select a larger option for your next visit. Nonetheless, we are thrilled that you appreciated our superb location, right in the heart of Brussels and just a two-minute walk from the Grand Place. We look forward to welcoming you again soon. Best wishes, Jurgen Van der Haegen, General Manager

Dear Aubrey, Thank you for choosing us. We are delighted that you enjoyed your one-night stay with us. It is great to know that booking through the Accor ALL App was a smooth experience for you, and we are even happier that your Classic membership adds value to your stays. Our team loves welcoming loyal members like you. The whole team hope we have the pleasure of seeing you again on another occasion. Kind regards, Jurgen Van der Haegen, General Manager

Dear Ceren O., Thank you for writing a review. We are delighted that you found your room comfortable and appreciated its cozy ambiance. However, we are sincerely sorry that some aspects of your stay did not meet your expectations. We regret that an unfamiliar scent reached your room, and our team is always available on site to address such unusual occurrences. Please also accept our apologies for the disturbance on your final morning; our front desk can note departure preferences to help avoid any premature entry. Nonetheless, it is wonderful that our central position made your business trip so convenient, placing you just steps from Brussels Central Station and a wide choice of nearby dining and shopping options. We look forward to the pleasure of seeing you again. Best regards, Jurgen Van der Haegen, General Manager

Dear Berangere, We are glad you found your stay comfortable. However, we are sincerely sorry for the confusion about our breakfast hours. On weekends, breakfast runs until 11 am, and we regret that this was not communicated clearly during your visit. Our team is always available at reception to clarify any details like this. Nonetheless, we hope you were able to make the most of our location, just a short stroll from the Grand Place and surrounded by plenty of charming spots to explore. We look forward to the pleasure of welcoming you back on future occasions. Best regards, Jurgen Van der Haegen, General Manager

Dear Cynthia, It was a pleasure to receive this great review. We are delighted that you found our hotel well located for your stay. Being just a two-minute walk from the Grand Place and right next to Brussels Central Station, our guests can easily explore the city’s best sights. Our team is also glad that the hotel met your needs, making your couple’s trip a comfortable one. We look forward to welcoming you back for a memorable stay in the future. Kind regards, Jurgen Van der Haegen, General Manager

Dear Linda, Thank you very much for your feedback. We are thrilled that our central location suited your travel plans so well, placing you just steps from the Grand Place and the heart of Brussels. It is also lovely to hear that our team made a warm impression and that you enjoyed the adjoining bar, a cosy spot to unwind with a Belgian beer or a refreshing drink. Your appreciation for the option to skip daily servicing in exchange for loyalty points means a lot to us, as it reflects our commitment to more sustainable practices without compromising your comfort. We look forward to welcoming you again. Kind regards, Jurgen Van der Haegen, General Manager