ibis Brussels off Grand Place 3 stars

Customer review rating (ALL Rating) 4.5/5 2,621 reviews

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Description

Hotel extras

  • Just a 2-minute walk from the Grand-Place

  • Breakfast buffet served every morning

  • Easy connection to the airport

Our accommodation(s)

Hotel location

ibis Brussels off Grand Place

Grasmarkt 100, Rue du Marché aux Herbes 100
1000 BRUSSELS
Belgium

GPS:50.846767, 4.355081

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • 100% Non Smoking Property
Near the property
  • Car park

ST MICHEL

The Bar: a friendly place to get together at any time of day.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  2,621 reviews

TripAdvisor Rating  4.0/5  3,862 reviews

Certificate of excellence 2024

Good location

Customer review rating 4.5/5

Anonymous Friends - Confirmed reviews ALL

Hotel was in a good location. Staff were very helpful and responsive to emails (someone dropped out the trip the day before so I had to cancel a room, I got a helpful reply to my email to the hotel straight away).

Dear Guest, Thank you for taking the time to share your review. We are thrilled to hear about your positive experience at our hotel. Your satisfaction is a testament to our commitment to service excellence. We are pleased that you appreciated our prime location in the heart of Brussels, just a stone's throw away from the Grand Place and a plethora of dining options. It is also wonderful to know that our staff's quick and efficient email communication helped to ease your concerns promptly. We strive to provide a seamless experience, from our well-appointed rooms with individually regulated air conditioning to our direct train access to Brussels International Airport for your convenience. We hope we will have the opportunity to see you again in the future. Best regards, Jurgen Van der Haegen, General Manager

Dirty, Noisy, Arrogant Staff

TripAdvisor rating 2.0/5

Ivo C Business - TripAdvisor review

Location is super good, right at the heart of the action. That is this hotel’s saving grace. Otherwise the worse IBIS experience I ever had. Would totally put me off the IBIS brand. First assigned room had a terrible excrement smell. Hotel still had some 10 rooms empty so they switched rooms no questions asked. Paper thin walls means you can hear the other people in other rooms and in corridor just as if you are part of the action. No tea and coffee facilities in room. Basic thin and harsh towels. Zero minutes grace for a free late checkout. On the positive a decent buffet breakfast.

Dear Ivo, Thank you for taking the time to share your feedback. We are pleased that you found our location to be excellent, situated right in the heart of Brussels, providing convenient access to the city's historic and cultural attractions. However, we regret to hear that your initial room did not meet our standards of cleanliness and that the sound insulation did not provide the peace and comfort we aim to offer. We understand the importance of a restful environment and apologize for any inconvenience caused. Additionally, we acknowledge your disappointment regarding in-room amenities and the absence of tea and coffee facilities in standard rooms. We offer these conveniences in our premium rooms, along with other enhanced features, for those who value these additional comforts. As for the towels, we strive to balance guest comfort with environmental considerations, providing extra towels upon request to align with our Planet 21 initiative. Regarding the late checkout policy, we aim to accommodate our guests' needs while managing the availability of our rooms, and we are sorry if this policy did not meet your expectations on this occasion. We also take note of your comments regarding our team's service and apologize for any perception of arrogance; this is certainly not the standard we strive for, and we will address this feedback internally. Finally, we are delighted that you enjoyed the buffet breakfast, which is a point of pride for us in offering a variety of delicious options to start the day. We hope that despite the issues encountered, the positive aspects of your stay will encourage you to return, giving us another opportunity to better serve you. We hope that you will return in the future for a more enjoyable stay. Kindest regards, Jurgen Van der Haegen, General Manager

Excellent location

Customer review rating 4.0/5

Will Business - Confirmed reviews ALL

We spent 2 nights at the Ibis Grand Place as a family in October 2024. Welcome was professional and helpful, and our room was clean if rather basic. The hotel is located right in the city centre close to bars and sights of interest. Staff were friendly. Would highly recommend!

Dear Will, Thank you for taking the time to share your review. We are delighted that you enjoyed our central location, the professionalism and helpfulness of our staff, as well as the cleanliness of your room. It is always pleasing to hear that our guests have had a comfortable and enjoyable stay, and we are proud to offer a convenient base for exploring the city with its numerous bars and sights of interest close by. We hope we will have the opportunity to see you again in the future. Best regards, Jurgen Van der Haegen, General Manager

poor service at Frontdesk. unfriendly and unhelpful.

TripAdvisor rating 2.0/5

Lim S TripAdvisor review

FD guy not at counter. chit-chating in room. Unfriendly and unhelpful. Room booked by my son. an Accor good member. We had to ASK the guy for welcome drink. No coffee in the room - again had to ASK. No bottled water. Second day, wanted to charge 6EUR for water. FD staff at Ibisoff Grand Place Brussels are really poor. Bad attitude or badly trained Contrast with the great Ibis FD staff at Ibis Paris Rue Lafayette (Merriam).

Dear Guest, Thank you for taking the time to provide this feedback. We regret to hear that your interactions with our front desk staff did not meet the exceptional standards we strive to uphold. Creating a welcoming and helpful atmosphere for our guests is a top priority, and it is disappointing to learn that we fell short of these goals during your visit. Furthermore, it is our policy to provide a complimentary welcome drink to our valued Accor members, and we apologize for any oversight in extending this courtesy to you without prompt. We understand that the availability of in-room amenities such as coffee and bottled water can significantly enhance the comfort of your stay. We offer these conveniences in our premium rooms, and we apologize if this was not clearly communicated to you upon your arrival. Additionally, we are sorry to hear about the confusion regarding the water charge on the second day of your stay. Our intention is always to provide transparent and fair pricing for all additional services. We appreciate your acknowledgment of the positive experiences you've had with our ibis family at the Ibis Paris Rue Lafayette. It is clear that we have areas to improve upon to ensure that our service consistently reflects the high standards of the ibis brand. We look forward to welcoming you very soon. Best regards, Jurgen Van der Haegen, General Manager

Well located, delightful staff, clean.

Customer review rating 4.5/5

Judi M. Solo - Confirmed reviews ALL

Your reception staff were very helpful and delightful.... the location was excellent. But the hotel rooms were so basic

Dear Judi, We would like to thank you for this review about your recent experience in our hotel. It is heartening to know that your stay with us was enjoyable. We are delighted that you appreciated our hospitable reception team, our strategic location in the heart of the city, and the high standards of cleanliness we strive to maintain. It is always our priority to provide a comfortable and welcoming atmosphere for all our guests. However, we understand that the room amenities did not fully meet your expectations, specifically regarding the provision of a kettle. We take pride in our efforts to offer a comfortable stay while balancing environmental considerations, which is why we provide these amenities selectively. Nonetheless, we recognize your preference for these conveniences and we genuinely appreciate this feedback. Finally, the convenience of our hotel's location, just a stone's throw away from the historic Grand Place and central train station, is something we hope added value to your Brussels experience. Our team is always on hand to assist with any questions or needs, ensuring your time in Brussels is as enjoyable as possible. The entire team really hope we can welcome you back on a future occasion. Kindest regards, Jurgen Van der Haegen, General Manager

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Other web-users rate our hotel

  • 2,733 reviews 9.8/10 Location
  • 2,370 reviews 6.1/10 Room
  • 1,814 reviews 9/10 Service
  • 36 reviews 9/10 WiFi
  • 1,378 reviews 4.5/10 Comfort
  • 1,145 reviews 8.9/10 Breakfast
  • 833 reviews 7.5/10 Cleanliness

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