Mercure Paris Val de Fontenay Hotel 4 stars

Customer review rating (ALL Rating) 4.4/5 565 reviews

Best price
guarantee
Mercure Paris Val de Fontenay Hotel - Image 1
Mercure Paris Val de Fontenay Hotel - Image 2
Mercure Paris Val de Fontenay Hotel - Image 3
Mercure Paris Val de Fontenay Hotel - Image 4
20, Avenue des Olympiades, 94120 FONTENAY SOUS BOIS, France

Description

Hotel extras

  • Terrace bar, access to patio

  • Room-service breakfast, lunch and dinner available.

  • 10 min to Paris-Gare-de-Lyon and 25 min to Disneyland via RER A La Défense

  • Break area, 11 meeting rooms

Our accommodation(s)

Hotel location

Mercure Paris Val de Fontenay Hotel

20, Avenue des Olympiades
94120 FONTENAY SOUS BOIS
France

GPS:48.85407, 2.488382

Telephone
Fax +33 1 49 74 88 90

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

BLOOMA Oasis Urbaine

On sunny days, enjoy our indoor terrace to fully enjoy your meal in peace! Whatever the season, you can discover our "room service" menu.

Book

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  565 reviews

TripAdvisor Rating  3.9/5  327 reviews

Customer review rating 4.5/5

Jean M. M. Couples - Confirmed reviews ALL

Dimensions de la chambre et disponible impeccable.

Bonjour, C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Enzo et toute l'équipe du Mercure Paris Val de Fontenay

Extremely Disappointing Stay – Uncomfortable, Unclean, and Unacceptable

TripAdvisor rating 1.0/5

John T TripAdvisor review

This was one of the most frustrating hotel experiences I’ve ever had, and I feel strongly about warning fellow travelers, especially families, to reconsider staying here. No Air Conditioning or Fan: Our room had no air conditioning, and with the summer heat, this made our stay unbearable. Shockingly, no fan was provided, and there was no attempt made to offer us an alternative solution or even a room change. Unprofessional Staff – Luka: The night staff member named Luka was particularly unhelpful. The first thing he said to me was, “I cannot help you,” even though he was aware that the air conditioning in our room wasn’t working and the technician hadn’t resolved the issue. Despite this, he still assigned us to the same room. Throughout our interaction, he appeared more focused on his phone, often talking to someone while halfheartedly responding to us. His lack of professionalism and empathy made a bad situation even worse. Room Hygiene Was Appalling: The fridge in our room still had leftover food from previous guests—clearly it hadn't been cleaned. This raises serious concerns about the overall cleanliness and attention to hygiene at the hotel. Undisclosed City Tax: At checkout, we were asked to pay an unexpected €64 in city tax, which had never been mentioned during the booking or check-in process. This lack of transparency felt misleading and unfair. Not Suitable for Families or Anyone with Health Conditions: We were traveling with two children—one with autism and the other with asthma. With no cooling system, we had to open the window for air, but the constant noise from the nearby highway made it impossible for them to rest. It was a very stressful and unhealthy environment for our family. Final Verdict: Between the broken air conditioning, poor cleanliness, inattentive staff, surprise charges, and complete disregard for guests’ comfort and health needs, this hotel fell far below acceptable standards. I strongly advise other travelers to avoid this property.

Customer review rating 4.5/5

Maxime D. Business - Confirmed reviews ALL

Très bon accueil des différents personnels. Il faisait un peu chaud dans les chambres malgré tout, la climatisation ne fonctionnait pas.

Bonjour, Merci d’avoir pris le temps de partager votre expérience. Nous sommes ravis de savoir que vous avez apprécié l’accueil réservé par notre équipe, qui s’efforce chaque jour de rendre le séjour de nos clients aussi agréable que possible. Nous regrettons toutefois que la température dans votre chambre n’ait pas été à la hauteur de vos attentes. Il semble que la climatisation n’ait pas fonctionné de manière optimale, et nous vous prions de nous en excuser. Soyez assuré que notre service technique a été informé afin de remédier rapidement à ce dysfonctionnement. Nous espérons avoir le plaisir de vous accueillir de nouveau prochainement et de vous offrir un séjour pleinement confortable. Respectueusement, Enzo et toute l\'équipe du Mercure Paris Val de Fontenay

Customer review rating 5.0/5

Giovanni Z. Families - Confirmed reviews ALL

Ottima posizione a mezz'ora da Torre Eiffel e Disneyland. Abbiamo alloggiato nella suite: molto ampia forse più dei 35mq indicati. Frigobar, macchina del caffè incluse, ma soprattutto distributore di acqua sul piano. Completa l'offerta il personale, cordiale, gertile e sempre disponibile ad ogni richiesta. Lo consiglio sicuramente!

Bonjour, Un grand merci pour votre retour si positif ! Nous sommes ravis que vous ayez apprécié la situation idéale de notre établissement ainsi que le confort et l’équipement de votre suite. Vos compliments sur notre équipe, que vous décrivez comme sympathique, gentille et disponible, nous touchent particulièrement, leur priorité est de rendre chaque séjour unique. Nous vous remercions sincèrement pour votre recommandation et espérons avoir le plaisir de vous accueillir à nouveau très bientôt ! Bien à vous, Enzo et toute l\'équipe du Mercure Paris Val de Fontenay

Great place for a short family visit. Nice room .

Customer review rating 4.5/5

Tracy Couples - Confirmed reviews ALL

Just wish the parking option was better explzined or available, but the hotel was really nice.

We very much appreciate your comments regarding your stay at the Hotel Mercure Paris Val de Fontenay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Regarding the parking, we are actually looking for more solutions for our guests. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Enzo and all the Mercure Val de Fontenay Team

In partnership with TripAdvisor

Other web-users rate our hotel

  • 225 reviews 8.3/10 Location
  • 348 reviews 7.1/10 Room
  • 400 reviews 8.5/10 Service
  • 7 reviews 7/10 WiFi
  • 158 reviews 6.4/10 Breakfast
  • 138 reviews 7.7/10 Cleanliness
  • 15 reviews 4.3/10 Bar

Powered by Trustyou

Our other establishments nearby

All our hotels in Fontenay Sous Bois

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.