Novotel Brugge Centrum 4 stars

Customer review rating (ALL Rating) 4.6/5 1,430 reviews

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Novotel Brugge Centrum - Image 1
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Katelijnestraat 65B, 8000 BRUGGE, Belgium

Description

Hotel extras

  • Modern, spacious rooms, perfect for all family needs

  • Creative, gourmet cuisine inspired by local product

  • Outdoor heated swimming pool, open from April to October

  • Varied and healthy all-you-can-eat buffet breakfast

  • Nearby, affordable parking in Bruges city centre

Our accommodation(s)

Hotel location

Novotel Brugge Centrum

Katelijnestraat 65B
8000 BRUGGE
Belgium

GPS:51.201848, 3.227073

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
Near the property
  • Car park

NOVOME

We are guided by a simple belief: your home is our home. Savour a delicious, balanced menu and carefully crafted drinks, in spaces that are designed around you it is the me in Novo-me. Perfect if you are looking to unwind or connect.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  1,430 reviews

TripAdvisor Rating  4.0/5  66 reviews

Customer review rating 2.0/5

Louise H. Families - Confirmed reviews ALL

Overall a good experience, but a noisy child in the room above, meant no sleep. When we raised this with reception only a free drink was offered. As an Accor member I found this a poor consolation, where points could have been given for the next stay.

Dear Louise, Thank you for taking the time to share your feedback. The hotel’s central location remains ideal for discovering Bruges’ medieval charm. We apologize for the sleep disruption and compensation concerns. Our reception team undergoes regular training to handle noise complaints swiftly, and we offer multiple contact channels for loyalty members to share preferences before arrival. We hope we can provide you with an improved stay in the future. Kind regards, Petra DE MEYERE, General Manager

Customer review rating 4.5/5

Rebecca W. Families - Confirmed reviews ALL

Excellent location, super close to all the main attractions. Room was great for us as a family. Lots of choice for breakfast. Would definitely recommend.

Dear Rebecca, Thank you for sharing this lovely review. We are delighted you enjoyed your stay at our newly renovated Novotel Brugge Centrum. Our team takes pride in creating family-friendly spaces, and we are glad our comfortable rooms met your needs. The breakfast selection aims to offer something for every taste, and we are thrilled you appreciated the variety. However, we regret the service at the bar did not meet our usual standards during your visit. Our staff strives to maintain efficient service even during peak times. Nonetheless, we are pleased our central location allowed easy access to Bruges’ charming attractions. The UNESCO World Heritage sites truly shine when explored on foot from our doorstep. We look forward to welcoming you back on your next visit to Bruges. Kind regards, Petra DE MEYERE, General Manager

Customer review rating 5.0/5

Philip G. Couples - Confirmed reviews ALL

Clean, quiet and helpful staff.

Dear Philip, Thank you for your positive feedback. We are delighted to hear you enjoyed your stay at Novotel Brugge Centrum. It’s wonderful that our central location made exploring Bruges convenient for you. We take pride in maintaining spotless accommodations and peaceful surroundings for all our guests. Our team is particularly pleased to know their attentive service contributed to your positive experience. We look forward to welcoming you again. Best wishes, Petra DE MEYERE, General Manager

Customer review rating 4.5/5

Richard D. Couples - Confirmed reviews ALL

We have found that visits to this hotel are of a very consistent standard. Reception staff friendly, helpful and respond to off problems we have had. Bar and general staff always polite, staff servicing the room doing an excellent job.

Dear Richard, Thank you for choosing our hotel. We are delighted that your recent stay at Novotel Brugge Centrum met your expectations. It’s wonderful to know you appreciated our consistent service standards and the reception team’s proactive approach to addressing needs. We’re equally pleased our bar staff’s courtesy and room servicing team’s dedication contributed to your positive experience. Your recognition motivates us to maintain these high standards for all guests. We look forward to welcoming you back in the future. Kind regards, Petra DE MEYERE, General Manager

Be prepared to make your own beds

TripAdvisor rating 2.0/5

natcallaghan TripAdvisor review

We travelled to Belgium in October for my birthday, staying in the Bruges Novotel Centrum for one night, the Ghent Novotel Centrum for one night, and two nights in the Brussels Novotel Centrum. We have been lucky enough to travel quite extensively, but we have never been told we had to make our own beds up! My wife and I and two children arrived from London late (around 7pm) on a Wednesday evening. We waiting - along with others - in the hotel reception waiting to check in, but with no staff to be seen, after around 15 minutes I checked in using the automated terminal. We then went up stairs to our room, exhausted, only to find that our room of one double bed and two single sofa beds only had one double - and a sofa. I went down to reception and, surprisingly, there was someone there now. I explained their mistake, showing my confirmation, only to be told that the sheets, quilts and pillows were in the room, and we were expected to make the two children's beds up ourselves. We had been travelling since 8am (after getting up at 6:30am) that morning (car, local train, London underground, Eurostar, local train, 20 minute walk) and wanted nothing more that to flop on our beds - particularly our young children. Surely one of the highlights of staying in a hotel room? Well, we didn't get that. Thing is, an apology would have meant everything, even if it was given with an explanation that is their hotel's policy. Just to clarify: Ghent Novotel, staff on reception and all beds made up; Brussels Novotel, staff on reception and all beds made up. Two stars because the hotel was immaculate, and the bar manager was very good.

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Other web-users rate our hotel

  • 1,167 reviews 9.4/10 Location
  • 1,256 reviews 7.6/10 Room
  • 927 reviews 8.4/10 Service
  • 9 reviews 9.2/10 WiFi
  • 772 reviews 8.6/10 Breakfast
  • 523 reviews 8.1/10 Cleanliness
  • 356 reviews 9.3/10 Vibe
  • 228 reviews 4.2/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.