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Novotel Bordeaux Centre Hotel 4 stars

Customer review rating 4.2/5 7,239 reviews

ALLSAFE approved hotel

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Room 1

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Novotel Bordeaux Centre
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+ 22 Services

Hotel extras

  • Areas fully renovated in 2020

  • Our restaurant Les Décantés: come and discover the Bordeaux Grands Crus

  • An ideal location a 10-minute walk from the historic center

  • 2 meeting rooms up to 100 m²

  • A fully equipped fitness area

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • BORDEAUX MERIGNACPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
Catering
  • BreakfastPaying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Boat excursions (nearby)
  • Other sports activities
Business services
  • 2 Meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available

Hotel location

Novotel Bordeaux Centre

45 cours du Marechal Juin
33000 bordeaux
france

Tel: +33556514646

Fax: (+33)5/56982556

Check-in from 14h00

Check out up to 12h00

  • GARE SAINT JEAN :  L1 Palais de justice

  • JET BUS :  L1 Palais de justice

  • GARE SAINT JEAN :  LIGNE A PALAIS JUSTICE

  • By plane

    BORDEAUX MERIGNAC At 9km / 5.63 miles - Shuttle paying

  • By car

    BORDEAUX CENTRE EXIT 21 At 5km / 3.13 miles

  • By car

    BORDEAUX CENTRE EXIT 4 At 8km / 5 miles

  • By train

    BORDEAUX ST JEAN At 2km / 1.25 miles

GPS :44.835668, -0.584483

Our accommodation(s)

We've recently refurbished our 142 rooms for brighter and comfortable spaces overlooking the Bordeaux rooftops. The decoration perfectly merges urban vivacity and calming Atlantic coast beaches. Choose a Standard Room or one of our Executive Rooms for extra comfort: Dodo mattress topper, memory foam pillows, Nespresso coffee maker, bathrobe and slippers.

Executive Room with double bed

  • Max. number of persons: 2
  • Area: From 25 / 269 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Classic room with 1 double bed and 2 single beds on request

  • Max. number of persons: 4
  • Area: From 25 / 269 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Twin double classic room (2 singles beds)

  • Max. number of persons: 2
  • Area: From 25 / 269 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Classic room with 1 double bed

  • Max. number of persons: 2
  • Area: From 25 / 269 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior room with 1 double bed and 1 sofa bed for 1 pers. on request

  • Max. number of persons: 3
  • Area: From 25 / 269 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior room with 1 double bed

  • Max. number of persons: 2
  • Area: From 25 / 269 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)
Rooms

Our restaurants and bars

Les Décantés

Type of cuisine: French

Les Décantés can reshape how we eat, with homemade dishes to share in a warm and friendly atmosphere. Tip your glass and taste the exclusive selection of our wine bar's Bordeaux Grands Crus.

Les Décantés

Non contractual photo

Discover a unique, welcoming setting over 300m2 and enjoy top Bordeaux wines + cocktails made by our barman. Enjoy foamy concoctions made with love and full of exciting flavors. Relax with friends.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 2

  • Maximum size: 60

  • Maximum capacity: 24 people

Find out more

Our guest reviews for
Novotel Bordeaux Centre

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

7,239 reviews

Customer review rating 3.5/5

G. Business - 06/04/2021 Confirmed reviews ALL

Bon hotel mais services decevants

Chère Madame G. Merci pour votre partage d'expérience. Nous sommes désolés que votre séjour n'ait pas été à la hauteur de vos attentes. Dans ce contexte sanitaire si particulier, notre priorité est bien sûr la sécurité de nos clients et collaborateurs mais il n'en reste pas moins primordial de continuer d'offrir des prestations et services de qualité à chacun de nos clients. Nous avons transmis vos retours aux chefs de service concernés et nous vous présentons nos excuses pour la gêne occasionnée. Nous espérons avoir l'opportunité de regagner votre confiance lors d'un prochain séjour parmi nous. Cordialement, Clémence TURTAUT Responsable Expérience Client Novotel Bordeaux Centre

Good location, horrible reception service

Customer review rating 2.0/5

Ameriss Business - 01/03/2021 Confirmed reviews ALL

Great stay, horrible reception team. My room card had to be re-activated on a daily basis, I was overcharged and I still haven't received an accurate invoice after calling reception on numerous occasions and sending several emails.

Dear Mrs D., Please accept our apologies for our response time. Our Reception team confirmed to me that they returned your corrected invoice to you on March 1st. Could you please confirm to me that the documents received meet your expectations? In addition, as a commercial gesture and with your agreement, we would like to offer you 2,000 points on your All loyalty card. We hope that you will give us the opportunity to better serve you in the near future. Sincerely, Clémence TURTAUT Responsable Expérience Client Novotel Bordeaux Centre

Good stay

Customer review rating 4.5/5

Neil Couples - 09/12/2020 Confirmed reviews ALL

Travelling to Spain

Dear Mr C. Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Clémence TURTAUT Responsable Expérience Client Novotel Bordeaux Centre
Customer review rating 3.5/5

Anonymous Business - 13/11/2020 Confirmed reviews ALL

Not so bad despite the circumstances

Dear Mrs D., Thank you for taking the time to share your feedback with us. We hope to welcome you back to our hotel very soon! Sincerely, Clémence TURTAUT Responsable Expérience Client Novotel Bordeaux Centre

lovely hotel

Customer review rating 5.0/5

Jjg Couples - 30/10/2020 Confirmed reviews ALL

checked in late following drive from Calais, very tired, the receptionist was very helpful and quickly arranged a room for us, explaining the layout of the hotel and where to park our car. Very clean and comfortable room. Breakfast nice, plentiful and hot. Will definitely stay here on next visit.

Dear JANET G., We very much appreciate your comments regarding your stay at the Novotel Bordeaux Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cordialement, Clémence TURTAUT Responsable Expérience Client Novotel Bordeaux Centre

Good location

Customer review rating 5.0/5

Christophe L. Business - 29/10/2020 Confirmed reviews ALL

Perfect.

Dear CHRISTOPHE l., We very much appreciate your comments regarding your stay at the Novotel Bordeaux Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cordialement, Clémence TURTAUT Responsable Expérience Client Novotel Bordeaux Centre

Excellent qualities

Customer review rating 5.0/5

Denis Couples - 22/10/2020 Confirmed reviews ALL

Booking a one night stay and it was so wonderful that we deciddd to stay a second night. Excellent room and common areas. Extremely clean and modern

Hello, Thank you for the very good grades you gave us following your recent stay at the Novotel Bordeaux Centre. Feel free to share your experience with other users on our Google or TripAdvisor pages. Positive feedback like yours is a real source of motivation for our teams. We look forward to welcome you again soon. Sincerely, Clémence TURTAUT Responsable Expérience Client Novotel Bordeaux Centre

Dissatisfied

Customer review rating 1.5/5

A. Couples - 16/09/2020 Confirmed reviews ALL

FOR A GLOBAL BRAND LIKE NOVOTEL (ACCOR), THE HOTEL ROOM WAS PRETTY NOT WELL MAINTAINED WITH THE BED SHEETS DIRTY 2X. WITHOUT AMENITIES AND WHEN AVAILABLE THE BASICS SUCH WAS A REGULAR COFFEE PACKET MISSING.

Dear Mr A., Thank you for your loyalty and for taking the time to tell us about your experience at the Novotel Bordeaux Centre. We are sincerely sorry to read your disappointment concerning your room. Please accept our apologies for the inconvenience caused. Your comment has been sent to our housekeeper as well as to our Director and the necessary measures will of course be taken to ensure that this does not happen again. We hope that you will give us the opportunity to better serve you in the near future. Do not hesitate to contact me directly during your next visits, I will personally ensure the quality of your stay. Sincerely, Clémence TURTAUT Responsable Expérience Client Novotel Bordeaux Centre

Room was ok. Nothing special

Customer review rating 1.5/5

Jaap Couples - 07/09/2020 Confirmed reviews ALL

We did not like our stay at the Novotel. The room "pretended" to have a large window as the curtains covered the whole wall, however there was only a small window. The shower constantly changed temperature, so using the shower was unpleasant. We got woken up quite early by an employee who knocked at our door, which was to suppose to be at another room. In addition, we forgot something in the room and asked the hotel to let us know whether they still had it. We did not get any response from them. We would not recommend this hotel, unless your stay is only for the night.

Dear Mr S., Thank you for taking the time to tell us about your experience at the Novotel Bordeaux Centre. We are sorry that your stay did not meet your expectations. Can you please tell me what you forgot in your room? I will personally asked our Reception team if we have found it. Best regards, Clémence TURTAUT Responsable Expérience Client Novotel Bordeaux Centre

Good facilities but service was inattentive

Customer review rating 3.0/5

Alistair M. Couples - 06/09/2020 Confirmed reviews ALL

The hotel itself was fine, as expected - we are frequent Accor hotel users - but after the initially very helpful check-in service, staff were not supportive or very observant. No-one attending the bar at 6pm on a Friday evening. I was told by the receptionist - quite sniffily - that it wasn't his job, he would find the barman. The barman did turn up after 15 minutes, and was very friendly, but really, at that time on a Friday evening? Breakfast was a shambles - very poor. The queue for the (single) coffee machine was huge, and trailed right back through the desk, therefore all of the people waiting to have their room number taken had to mix with all of those trying to get coffee. This, despite an unused coffee machine on the bar! Clearly, no-one in the staff had bothered to respond to the obvious chaos, and consider how to alleviate the crowding and delays.

Very satisfactory stay

Customer review rating 4.0/5

Bogdan Families - 30/08/2020 Confirmed reviews ALL

Hotel is close to the city center - 10-15 minutes by foot to the heart of the old city. We arrived earlier than the 15h proposed for check-in, no room was available for us but the personnel accommodated our luggage so we could take a walk until the aforementioned hour. Room was spacious enough for our stay and maintained clean as one would expect. We appreciated the welcome package which we got every day with instant coffee and some teas in it - this made our mornings better and a bit more lazy.

Dear Mr B. Thank you for sharing your experience. Do not hesitate to tell us what we could still improve to make your experience worth a 10/10. We will be delighted to welcome you very soon at the Novotel Bordeaux Center. Best regards Clémence TURTAUT Responsable Expérience Client Novotel Bordeaux Centre

Good stay

Customer review rating 4.5/5

Anna Couples - 22/08/2020 Confirmed reviews ALL

All perfect, t'he location d'or visita city centre, but good too for going out of t'he city. The expand timetable of bar and silent from the room mare our stay very confortable.

Dear Mrs B. Thank you for the very good grades you gave us following your recent stay at the Novotel Bordeaux Centre. Feel free to share your experience with other users on our Google or TripAdvisor pages. Positive feedback like yours is a real source of motivation for our teams. We look forward to welcome you again soon. Sincerely, Clémence TURTAUT Responsable Expérience Client Novotel Bordeaux Centre

Excellent Stay

Customer review rating 4.5/5

C. Couples - 21/08/2020 Confirmed reviews ALL

Found that all the measures implemented in this difficult time very helpful and reassuring

Dear Mr C. Thank you for the very good grades you gave us following your recent stay at the Novotel Bordeaux Centre. Feel free to share your experience with other users on our Google or TripAdvisor pages. Positive feedback like yours is a real source of motivation for our teams. We look forward to welcome you again soon. Sincerely, Clémence TURTAUT Responsable Expérience Client Novotel Bordeaux Centre

Amazing Staff

Customer review rating 5.0/5

Cedric D. Couples - 17/08/2020 Confirmed reviews ALL

Our train from Paris been cancelled at the last minute, after I sent an email to the hotel to let them know we will stay with them only one night on the 2 booked. Alexis called me and managed our reservation in the way most of the hotels worldwide should do. Amazing stay, confortable room well trained staff and really good breakfast. I recommend this hotel

Dear Mr L. Thank you for the very good grades and recommendationyou gave us following your recent stay at the Novotel Bordeaux Centre. You can count on me to convey your compliments on Alexis ! Feel free to share your experience with other users on our Google or TripAdvisor pages. Positive feedback like yours is a real source of motivation for our teams. We look forward to welcome you again soon. Sincerely, Clémence TURTAUT Responsable Expérience Client Novotel Bordeaux Centre

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