Novotel Eindhoven 4 estrelas

This was a terrible stay. Extremely uncomfortable as the staff has very little to no experience especially the manager Jan Valkenburg. At the check in we were told that the dog wasn't booked in and that there might not be an available room for us. I was 100% sure that the dog was booked and I showed them a booking confirmation from their website that states the dog was booked and payed After that the receptionist started to try convince me that there was no dog booked in their system ( clear lie ). The worst nightmare was the next day when the cleaning staff started entering the room without knocking or permission when I was asleep. After they entred the room twice. I had no idea what was going on. They scared my children. After a few minutes the psycho manager shows up extremely loudly banding on my door. After my child opened the door. In a rude manner started saying there is a smell coming from the room. After he entered the room without permission I explained that it was not coming from our room and I was asleep so I asked him to leave and close the door. At the checkout I expressed my opinion in a respectful manner but the lady at the reception again in a rude way said they can enter the room whenever they want and she left without listening to me until the end. After leaving the hotel they charged me €50 extra for allegity leaving a dirty room. Which we absolutely didn't. Overall our stay was very uncomfortable and we had to deal with very unexperienced staff and looking at other feedbacks the only experience they've got is rudeness. I wish them to improve a lot as they need it badly.

I was there in Autumn, so I can't tell about the outdoor pool, which only operates during summer. This is a standard Novotel, no thrills at all. You do not even get a bottle of water any more these days in these Novotels. What I like about the room layout, is the second door inside the room, which isolates the actual sleeping area from the bathroom/toilet area, which is good because you can't hear the people walking in the corridor. From a noise perspective, you should ask for a room facing the back of the hotel (pool side) which are quieter than the rooms facing the main road. What is not so good is the door between the rooms, so that I could clearly hear which football match my neighbor was watching. What concerns me is the cleaning. It seems to be random. One day, it was properly done, I even had 4 bath towels to chose from. The next day they just left 1 bath tower, and did not even care to refill the kleenex box. Even the toilet paper roll had been left untouched, which makes me think that they did not even clean the toilet. One other day, the cleaning staff started cleaning the room at 5.30pm, while I was back from a days work, and was having a conference call in my room. I almost got yelled at by the cleaning lady, complaining to me in dutch that they are not enough cleaning ladies to do the whole hotel in time. They even almost kicked me out to clean up the room. I had to insist to get my trash can emptied. It was not a good experience. Breakfast is OK'ish, until you see the chef refilling the sausages from a big plastic bag in which they obviously warm the sausages in. Reception was nice. Location, it takes about 20-25 min to get to the city center, costs 30-40EUR by Taxi 1 way. Average wait time for a taxi is 10-15 minutes, which is all right. I hear it is walking distance (10 min) from the airport, which can be convenient.

we stay for a business reason ; nice hotel, later service for the bar ; breakfast choice is fine, not amazing. for the summer, seems quiet and nice place with the pool. parking available. near aiport, (not walking distance)

The main advantages of this hotel are: - Close proximity to the airport (in case you need an overnight stay before or after a flight) -Big garden with playground and small outdoor pool -Reasonably priced parking Otherwise this hotel is rather average. Rooms are rather plain and small but have all you need. Breakfast buffet was comprehensive and what you would expect for this type of hotel. Mattress of the bed was quite hard. For a city trip to explore Eindhoven center a more centrally located hotel is better suited.

The hotel is within walking distance to Eindhoven Airport. Dinner was delicious. However, the service at restaurant was quite slow. No one came to take my empty dishes away for some time and I had to wait for more than 30 minutes for ice cream. The waiting was far too long and in the end I decided to cancel it. I am not sure whether the slow service was due to staff shortage or lack of training. If would be much nicer if the hotel can speed up things a bit.