ibis Lille Roubaix Centre 3 stars

Customer review rating (ALL Rating) 4.1/5 680 reviews

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ibis Lille Roubaix Centre - Image 1
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37 Boulevard du Général Leclerc, 59100 ROUBAIX, France

Description

Hotel extras

  • New catering concept at Flam's in a friendly environment

  • Enclosed parking available

  • TV in all rooms and ultra-fast fibre-optic Wi-Fi

  • WECARE CSR programme LABEL ZERODECHET FOR OUR RESTAURANT

  • Tram and subway station just 50 metres away

Our accommodation(s)

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Hotel location

ibis Lille Roubaix Centre

37 Boulevard du Général Leclerc
59100 ROUBAIX
France

GPS:50.690048, 3.177181

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property

FLAM'S

Discover our all-new dining concept and Flammekueche in a fully renovated space. You will love it, believe us!

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.1/5  680 reviews

TripAdvisor Rating  3.5/5  336 reviews

Good stay even they forgot to give my welcome drink

Customer review rating 4.5/5

Anonymous Solo - Confirmed reviews ALL

😊 very nice team

Dear NANCY L., We very much appreciate your comments regarding your stay at the ibis Lille Roubaix Centre Grand-Place. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The reception.

Great customer service

Customer review rating 4.5/5

Ugo Solo - Confirmed reviews ALL

Very pleased with the team at the hotel on 2 counts 1/ Provided a room for me to check in to even though I arrived quite early at the hotel (about 9am) 2/ Suggestions and opportunities to get a meal and drinks late at night (past 12 midnight)

Dear UGOCHUKWU O., We very much appreciate your comments regarding your stay at the ibis Lille Roubaix Centre Grand-Place. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sophie Famechon Hotel Manager Ibis Lille Roubaix Centre Grand-Place

Variable: sometimes great, frequently disappointed

Customer review rating 2.5/5

Mr R. N. H. Families - Confirmed reviews ALL

My son and I stayed, each of us had a key card. One evening in the lift neither card was operating the lift: the doors opening an closing. We were joined by another guest. We explained, the key cards worked sometimes they did not. Our fellow guest responded, just like the staff, sometimes it's great, sometimes it's.not. Once again, a stay with no hot water: no hot water throughout Sunday. A repeat of my stay in April at the Ibis Style Troyes. How's, let's be balanced: there were some moments of magic with people who would be an asset to any organisation, so thanks to everyone who did their job with a smile. Onwards to the next time.

Dear RONALD NEIL H., Thank you for taking the time to tell us about your experience at the ibis Lille Roubaix Centre Grand-Place. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sophie Famechon Hotel Manager Ibis Lille Roubaix Centre Grand-Place

Good location, nice staff

Customer review rating 4.0/5

Kevin Couples - Confirmed reviews ALL

The hotel was fine and in a nice location for what we wanted. It did appear under staffed. We waited quite a while at the bar as the only person was also registering new guests. She was very helpful and pleasant so not her fault. Breakfast similar, a bit short of product,,perhaps timing by us (?) and one of the drinks machines was usually short of something, coffee or juice

Dear KEVIN C., We very much appreciate your comments regarding your stay at the ibis Lille Roubaix Centre Grand-Place. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The reception.

Just adequate

Customer review rating 2.5/5

Gillian Couples - Confirmed reviews ALL

Hotel very tired. Towels thin and worn. Far too hot in the room. Toilet squashed in. Toilet door battered at the bottom. Breakfast only just adequate. Not straightforward to get in and out of the parking garage. Area run down.

Dear GILLIAN S., Thank you for taking the time to tell us about your experience at the ibis Lille Roubaix Centre Grand-Place. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The Reception.

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Other web-users rate our hotel

  • 206 reviews 8.9/10 Location
  • 471 reviews 4.3/10 Room
  • 479 reviews 8.7/10 Service
  • 260 reviews 3.5/10 Comfort
  • 176 reviews 4.3/10 Cleanliness
  • 170 reviews 6.7/10 Breakfast
  • 91 reviews 3.2/10 Amenities

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