Novotel Maastricht Hotel 4 stars

Customer review rating 4.3/5 6,056 reviews

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Room 1

Number of guests
Children's age

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Novotel Maastricht
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+ 30 Services

Hotel extras

  • Delicious breakfast, bar and restaurant

  • Air-conditioned, 100% non-smoking and 24/7 reception

  • Outdoor heated pool for hotel guests

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • Outdoor playground for children
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PMPaying
  • Electric car recharging units
  • Dry cleaning / IroningPaying
  • Gift shop/newspaper shopPaying
  • PorterPaying
Leisure and activities
  • Open from May untill September
  • Outdoor playground for children
  • GolfPaying
  • Tennis
  • Boat excursions (Nearby)
  • Other sports activities
  • Skiing
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 9 meeting room(s)
  • Congress center
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available

Hotel location

Novotel Maastricht

Sibemaweg 10
6227 AH maastricht
netherlands

Tel: +31433611811

Fax: (+31)43/3616044

Check-in from 14h00

Check out up to 11h00

  • By plane

    BRUSSELS ZAVENTEM At 114km / 70.84 miles

  • By plane

    COLOGNE AIRPORT At 104km / 64.63 miles

  • By plane

    DUSSELDORF AIRPORT At 108km / 67.11 miles

  • By plane

    MAASTRICHT AACHEN At 15km / 9.32 miles

  • By plane

    MST/ AACHEN AIRPORT At 10km / 6.21 miles

  • By helicopter

    MST/AACHEN AIRPORT At 10km / 6.25 miles

  • By car

    CADIER&KEER / VAALS At 0.1km / 0.06 miles

  • By car

    WIJK 26 At 0.1km / 0.06 miles

  • By train

    CENTRAL STATION At 3km / 1.86 miles

  • By train

    MAASTRICHT CS At 2km / 1.25 miles

  • By train

    MAASTRICHT RANDWYCK At 1km / 1 miles

GPS :50.84499, 5.718246

Our accommodation(s)

Spacious, contemporary in design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs. We treat your children as our VIP guests. Accommodation and breakfast are free of charge for one child up to 16 years old when sharing a room with their parents or grandparents.

Standard Room with one double bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products

Superior Room with 1 double bed and sofa

  • Max. number of persons: 4
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products
Rooms

Our restaurants and bars

RESTAURANT@NOVOTEL

Type of cuisine: International

Here, you choose where, when and what you want to eat and how much you want to eat. On the menu: healthy balanced dishes, vegetarian options, traditional fare. To sum up, a wide choice for all tastes and all appetites.

Lunch

13:00 - 16:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR@NOVOTEL

Non contractual photo

The bar is a meeting place in the Novotel Maastricht that offers a combination of international cuisine and more traditional snacks. The Bar has a relaxing atmosphere where you can meet friends and colleagues and use the free WIFI.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 9

  • Maximum size: 180

  • Maximum capacity: 150 people

  • Maximum banquet capacity: 90 people

Find out more

Our guest reviews for
Novotel Maastricht

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

6,056 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,199 reviews

Good

Customer review rating 5.0/5

Oana Families - 25/02/2021 Confirmed reviews ALL

Perfect

good stay

Customer review rating 5.0/5

M. D. Business - 23/02/2021 Confirmed reviews ALL

Everything was excellent

Good stay

Customer review rating 4.5/5

Anonymous Solo - 29/12/2020 Confirmed reviews ALL

Stay was good. COVID-19 regulations were followed accordingly. I slept very well in the bed and the facilities were nice. The only thing missing from the room, very minor, was a shower cap and the shower head also did not hold up properly (the hose was bent a little, which meant that it was difficult to have the shower head straight, room 405). I was unfortunately woken up by two teenage girls who were running down the corridor and screaming, multiple times. This was quite annoying, but I know that it is not the hotels fault, so I didn’t include this in the scoring.

Dear Juliette D., We very much appreciate your comments regarding your stay at the Novotel Maastricht. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michael Rompen Front Office Novotel Maastricht

Great location

Customer review rating 4.5/5

Rob Business - 07/11/2020 Confirmed reviews ALL

Very clean and friendly staff

Dear Rob B., We very much appreciate your comments regarding your stay at the Novotel Maastricht. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Iris Coolen

OK stay

Customer review rating 3.0/5

Anonymous Families - 27/10/2020 Confirmed reviews ALL

Room was ok but due to Covid-19 situation cleaning was not performed during our stay. Explanation on the reasoning was a bit weak. The staff friendliness at breakfast was not to great. We were as family placed/split over 2 different tables. When asking for a solution the response was in first instance not friendly and not possible. After insisting a solution was provided. First night no option for dinner possible (but no options to go out as all restaurants closed) no alternatives mentioned by hotel. Second night dinner. One of the dishes was prepared/cooked well but was pretty tasteless. We have noticed this to the waiter who said I will discuss with the kitchen but he did not came back with any response. I didn't expect a solution or what so ever but if you insist to discuss with kitchen a report back would be nice.

Beste heer V., Hartelijk dank dat u de moeite heeft genomen deze review achter te laten. We vinden het erg jammer om te horen dat niet duidelijk is gecommuniceerd aan u waarom de kamers niet schoongemaakt worden. Dit is vanwege uw gezondheid en onze medewerkers. Wij betreden zo min mogelijk de hotelkamers ivm eventuele verspreiding van aerosolen die kunnen zorgen voor Corona besmetting. Mijn welgemeende excuses omtrent uw restaurant bezoek bij ons. Zowel voor het ontbijt als diner, zullen wij dit intern bespreken zodat we dit in de toekomst kunnen voorkomen. Mocht u verder nog vragen of opmerkingen hebben aarzel dan niet om ons te contacteren. Met vriendelijke groet, Guy Veugen Novotel maastricht

Our stay was ok

Customer review rating 3.5/5

Od Families - 27/10/2020 Confirmed reviews ALL

The team was very friendly and professional; the room was not very clean, no inside shoes provided by the hotel and the floor was unclean. (We also have a toddler who is crowling and playing on the floor). In general, it was good, But now how we experienced in other Novotel hotels.

Dear Oana D., We very much appreciate your comments regarding your stay at the Novotel Maastricht. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michael Rompen Front Office Novotel Maastricht

Some improvement needed

Customer review rating 3.5/5

Teddy S. V. Z. Families - 27/10/2020 Confirmed reviews ALL

The little things count

Dear Teddy Schrijvers Van Z., We very much appreciate your comments regarding your stay at the Novotel Maastricht. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michael Rompen Medeweker Front Office Novotel Maastricht

Suits minimum requirements...

Customer review rating 4.0/5

F.a. Families - 26/10/2020 Confirmed reviews ALL

The minimum requirements for your stay are provided, it's reasonably fit to purpose, the room is clean, breakfast is good enough, and finally, hotel staffs are perfect! Price is a little expensive related to provided facilities...

Dear Farhad A., We very much appreciate your comments regarding your stay at the Novotel Maastricht. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michael Rompen Front Office Novotel Maastricht

Great stay, perfect service!

Customer review rating 5.0/5

Steven Families - 19/10/2020 Confirmed reviews ALL

The people of the hotel were very helpful and kept an eye on covid rules. We were offered another room after our first night with not that much sleep because our kids couldn't sleep in 1 2-persons bed. Great service! The food was nice and also for the kids there was enough to offer.

Dear Steven U., We very much appreciate your comments regarding your stay at the Novotel Maastricht. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michael Rompen Front Office Novotel Maastricht

Different

Customer review rating 3.5/5

W P. Couples - 26/09/2020 Confirmed reviews ALL

On the whole okay but rooms never cleaned during our stay supposedly because of COVID but other hotels I’ve been in recently still came and cleaned on a daily basis. Told by reception bar open until 12.30 in the evening but bar staff said stopped at 11 pm yet some staff would sell draught beer after 11 some staff would only sell bottled drinks - no definite time as to sale of drinks and closing time which was annoying. Breakfast was okay but you had to wait ages for fried eggs as lady behind the counter didn’t keep them flowing even though she could see people waiting for them which isn’t good when the rest of the food on your plate is going cold

Dear Wendy P., Thank you for taking the time to tell us about your experience at the Novotel Maastricht. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. With kind regards, Lakeisha Busing Novotel Maastricht

Lovely location

Customer review rating 4.0/5

Jill Couples - 26/09/2020 Confirmed reviews ALL

Comfortable hotel, Short walk to centrum, friendy and helpful staff.

Dear Gillian V., We very much appreciate your comments regarding your stay at the Novotel Maastricht. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Iris Coolen
Customer review rating 5.0/5

Anonymous Couples - 26/09/2020 Confirmed reviews ALL

Chouette hotel

Dear Francoise C., We very much appreciate your comments regarding your stay at the Novotel Maastricht. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Iris Coolen

Location good, breakfeast very good

Customer review rating 4.5/5

D. V. H. Families - 22/09/2020 Confirmed reviews ALL

Nice clean rooms with a good third sleeping couch as bed. Very good breakfeast. The staff is very friendly. Overall we had a very pleasant stay with the whole family.

Dear D. van H., We very much appreciate your comments regarding your stay at the Novotel Maastricht. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Iris Coolen

Nice Stay

Customer review rating 4.5/5

Yarak Couples - 15/09/2020 Confirmed reviews ALL

The hotel is easily accessible. The rooms are clean and felt safe during corona times.

Geachte mevrouw K., Wij stellen uw opmerkingen over uw verblijf in Novotel Maastricht erg op prijs. Het is altijd prettig om positieve reacties te mogen ontvangen. We vinden het ontzettend fijn om te horen dat uw verblijf naar wens geweest is. We zien u dan ook graag terug bij een eventueel volgend bezoek. Uw opmerkingen zullen wij overbrengen aan ons team. Wij zijn ervan overtuigd, dat uw reactie ons personeel zal stimuleren om voortdurend te blijven streven naar een hoge kwaliteit van onze dienstverlening. Nogmaals bedankt voor het delen van uw ervaringen en wij hopen dat uw volgende bezoek even prettig zal verlopen als het vorige. Met vriendelijke groet, Pascal Smeets

Good service

Customer review rating 4.5/5

T. K. Families - 07/09/2020 Confirmed reviews ALL

I am very happy with my stay at the hotel. It was very clean and there was a lovely garden. The staff was very friendly and helpful.

Dear Mr/Mrs T. K., We very much appreciate your comments regarding your stay at the Novotel Maastricht. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pascal Smeets

Nice place

Customer review rating 5.0/5

Prishankar Business - 06/09/2020 Confirmed reviews ALL

Reception check in person was very friendly and helpful. very clean and nice place.

Geachte heer Shankar B., Wij stellen uw opmerkingen over uw verblijf in Novotel Maastricht erg op prijs. Het is altijd prettig om positieve reacties te mogen ontvangen. Uw opmerkingen zullen wij overbrengen aan ons team. Wij zijn ervan overtuigd, dat uw reactie ons personeel zal stimuleren om voortdurend te blijven streven naar een hoge kwaliteit van onze dienstverlening. Nogmaals bedankt voor het delen van uw ervaringen en wij hopen dat uw volgende bezoek even prettig zal verlopen als het vorige. Met vriendelijke groet, Pascal Smeets

A lovely hotel 20 minutes walk to the city

Customer review rating 4.5/5

Anonymous Couples - 06/09/2020 Confirmed reviews ALL

All in all a good hotel, paying parking on the hotel premises, friendly helpful staff , nice room, good breakfast, outdoor pool area with possibility to enjoy a drink or a meal, restaurant not bad for a evening meal after a shopping spree in the city, I can definitely recommend.

Geachte mevrouw Jose W., Wij stellen uw opmerkingen over uw verblijf in Novotel Maastricht erg op prijs. Het is altijd prettig om positieve reacties te mogen ontvangen. Uw opmerkingen zullen wij overbrengen aan ons team. Wij zijn ervan overtuigd, dat uw reactie ons personeel zal stimuleren om voortdurend te blijven streven naar een hoge kwaliteit van onze dienstverlening. Nogmaals bedankt voor het delen van uw ervaringen en wij hopen dat uw volgende bezoek even prettig zal verlopen als het vorige. Met vriendelijke groet, Pascal Smeets

ideal transit hotel

Customer review rating 4.0/5

Anonymous Couples - 05/09/2020 Confirmed reviews ALL

very nice and efficient staff, online check in and out well organized, room in good accor standard, ideal for travelling by car

Dear Mr. F., We very much appreciate your comments regarding your stay at the Novotel Maastricht. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pascal Smeets

Nice stay

Customer review rating 3.0/5

Cedric Couples - 31/08/2020 Confirmed reviews ALL

Just spent one night there, everything was fine.

Sehr geehrter Herr L., wir danken Ihnen vielmals, dass Sie sich nach Ihrem Aufenthalt im Novotel Maastricht die Zeit genommen haben, uns zu schreiben, und bedauern zutiefst, dass die erbrachten Serviceleistungen Ihren Erwartungen nicht entsprochen haben. Für die entstandenen Unannehmlichkeiten bitten wir Sie vielmals um Entschuldigung. Die Hotels der Marke Novotel setzen alles daran, um Ihnen bei jedem Ihrer Aufenthalte eine optimale Servicequalität anzubieten. Ihre Meinung ist für uns daher von größtem Interesse. Darüber hinaus dürfen wir Ihnen versichern, dass die notwendigen Maßnahmen ergriffen werden, um die Qualität der benannten Serviceleistungen nachhaltig zu verbessern. Haben Sie nochmals vielen Dank für Ihre Anmerkungen. Wir hoffen, Ihr Vertrauen bei einer Ihrer nächsten Übernachtungen wiederzugewinnen, und würden uns freuen, Sie schon bald wieder bei uns begrüßen zu dürfen. Mit herzlichen Grüßen, Pascal Smeets
Customer review rating 4.5/5

Hanne Families - 30/08/2020 Confirmed reviews ALL

As we were going with our son to Maastricht where he is starting university, it was very, very helpful we could get a large delivery received at Novotel reception. This made all the difference for our trip.

Dear Hanne, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Lakeisha Busing

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