Hotel Mercure Salzburg City 4 stars

Customer review rating (ALL Rating) 4.4/5 2,581 reviews

ALLSAFE approved hotel

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Hotel Mercure Salzburg City
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+ 16 Services

Hotel extras

  • An ALLSAFE certified hotel

  • Central location: only 10-15-minute walk to the attractions of Salzburg

  • Modern meeting facilities & fine restaurant "le sel" with terrace

  • Salzburg Central Station is only 900 meters away

  • Bus service between the hotel, city center & airport

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Hotel Mercure Salzburg City

Bayerhamerstrasse 14 a
5020 salzburg
austria

Fax: (+43)662871111411

Check-in from 15h00

Check out up to 12h00

  • LINE 2:  2 BAYERHAMERSTR.

  • By plane

    MUNICH AIRPORT At 170km / 106.25 miles

  • By plane

    SALZBURG AIRPORT At 9km / 5.63 miles

  • By car

    SALZBURG NORD At 2km / 1.24 miles

  • By train

    HAUPTBAHNHOF At 1km / 0.63 miles

GPS:47.809379, 13.050953

Hotel services

Check-in from - Check out up to

In summary
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

LE SEL Non contractual photo

2500 years of salt mining have shaped the state and its people and given our restaurant its name. Enjoy the cozy atmosphere of the "le sel" with dishes from regional and international cuisine.

Our accommodation(s)

Your Mercure Salzburg City hotel has 121 comfortable non-smoking rooms in 3 categories. Here you will find the right room type for your stay:

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 5

  • Maximum size: 99

  • Maximum capacity: 70 people

  • Maximum banquet capacity: 56 people

Find out more

Our guest reviews for
Hotel Mercure Salzburg City

100% genuine reviews from our guests

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ALL Rating 4.4/5

2,581 reviews

TripAdvisor Rating 4.0/5

1,430 reviews

Worse service by waiter Liardis.

TripAdvisor rating 3.0/5

Migdalia R 16/11/2021 TripAdvisor review

Had to endure discrimination by a waiter at the restaurant. The waiter never acknowledge me while I was standing there waiting I was the only customer at the time standing there. I ask for help then he stated I do not speak (English) in a rude way. I went back to the receptionist and she stayed it come with me, as we got to the counter she spoke to Liardis concerning my request and I could see he started arguing in front of me with the receptionist. A customer came up to me and said it’s OK and then my husband Ashley came down and says everything OK?I stated ma’am. I just wanna order some room service for the kids and it seems that I can’t because the water told me he does not speak English and seems racist because he will not acknowledge me or take my order. This was sad

Dear Guest, First of all many thanks for staying with us in Salzburg and your trust! We are very sorry for the inconvenience during your stay with our waiter! We discuss the situation as soon as possible with the team! Be sure we still will work on the optimization of our service and we hope we would welcome you again sometimes. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Your Mercure Team

Good stay and well located!

Customer review rating 5.0/5

Anonymous Couples - 02/11/2021 Confirmed reviews ALL

Will come back for sure!

Dear Mr. B., We very much appreciate your comments regarding your stay at the Hotel Mercure Salzburg City! It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, your mercure team

decent stay close to central railway station

TripAdvisor rating 3.0/5

klida939 25/10/2021 TripAdvisor review

had problemless one night stay, was hoping for a little bit more, but nothing too bad whatsoever... really liked the location 5 mins walk from the central station and 10 mins walk from the city center

Dear Guest, thank you so much for your kind review of your stay! It is great to read, that you had an problemless stay with us. For our team it would be a pleasure if we could welcome you again in Salzburg and show you a better side of our service. With kind and warm regards from Salzburg, Your Mercure Salzburg City Team

Pleasant stay with Good Location at Mercure Salzburg

TripAdvisor rating 4.0/5

GurbinderSingh 25/10/2021 TripAdvisor review

Pleasant family stay with Good Location at Mercure Salzburg. Parking at the hotel was seamless and the staff was very friendly. It was a only a few minutes walk to the Centrum. Keep up the great Work!

Dear Family Singh, We very much appreciate your comments regarding your stay at the Hotel Mercure Salzburg City! It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one! Sincerely, your mercure team

Great Stay and Amazing staff!

Customer review rating 5.0/5

Anonymous Couples - 11/10/2021 Confirmed reviews ALL

One of the best staff.

Dear Mr. A., Thank you so much, we very much appreciate your comment regarding your stay at the Hotel Mercure Salzburg City! It is always a pleasure to receive positive feedback from a loyal ALL Member! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one! Sincerely, Your Mercure Team

Standard Mercure

Customer review rating 3.5/5

James Couples - 27/09/2021 Confirmed reviews ALL

Room was Mercure typical ok - could have been a bit bigger, but ok. The bathroom was clean, but there was a horrid smell coming from the basin drain and when flushing the toilet. Also showering without getting a puddle in front of the shower is impossible.

Sehr geehrter Herr F., vorweg möchte ich die Chance nutzen um mich persönlich für Ihr Vertrauen und den damit verbundenen Aufenthalt bei uns im Mercure Salzburg City zu bedanken. Vielen Dank für Ihr Feedback und bzgl. Ihren Anmerkungen habe ich gleich heute meinen Techniker mit der Kontrolle des Zimmers beauftragt. Es wäre mir eine große Freude, Sie schon bald wieder bei uns in Salzburg begrüßen zu dürfen und bis dahin wünsche ich Ihnen alles Gute und viel Gesundheit. Mit herzlichen Grüßen Marcus Siess General Manager Mercure Salzburg City

great stay

Customer review rating 4.5/5

K.w. W. Couples - 13/09/2021 Confirmed reviews ALL

Mercure Salzburg was nice, walking to downtime is not that far, about 30 minutes. The breakfast was great. Room good.

Dear Kwok W., many thanks for staying with us in Salzburg and for your great feedback. It is a pleasure to get such a positive feedback at times like this and we would be happy to welcome you again sometimes in Salzburg. Sincerely, Marcus Siess General Manager Mercure Salzburg City

How it should be

TripAdvisor rating 5.0/5

Nicolas G 01/09/2021 TripAdvisor review

A stay from check-in till checkout that was just perfect! Smooth check-in, delivery of a little cake as recognition of my gold status, nice room and bathroom clearly newly renovated. Good breakfast with a broad choice. Restaurant in the evening was open and serves delicious local and international food. Friendly staff at the reception, mainly the ladies.

Dear Mr. Gerrad, we very much appreciate your comments regarding your first stay at the Hotel Mercure Salzburg City! It is always a pleasure to receive such positive feedback. We will share your comments with our team. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. We are glad that you enjoyed your stay and hope to see you again very soon! Sincerely, Your Mercure City Team

Good hotel that is in need of a few changes

Customer review rating 3.5/5

Anonymous Solo - 31/08/2021 Confirmed reviews ALL

Well located - 10 minute walk from train station Reception: a bit unfriendly, I asked a few things regarding sightseeing and I was getting interrupted. The answer to my question was short and without any kind of emotion. If you have a bad day, don’t let it out on your guests. Breakfast: friendly and helpful, but understaffed. Two out of four mornings only one staff member was there for breakfast. Typical breakfast buffet. Coffee not really drinkable. Rooms: enough space, comfortable bed, quiet. Two minus points - the toilet is right behind the bathroom door, hardly any space - only one gliding door for the wardrobe, you can choose to put the door either in front of your clothes or the safe, both is not possible.

Dear Mrs K., Thank you for taking the time to tell us about your experience at the Hotel Mercure Salzburg City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Your Mercure Team
Customer review rating 4.5/5

Anonymous Couples - 29/08/2021 Confirmed reviews ALL

great service

Dear Mrs. Cedillo, We very much appreciate your comment regarding your stay at the Hotel Mercure Salzburg City! We hope your next visit will be as pleasant as the previous one. Sincerely, Your Mercure Team

Very friendly and helpfull staff. Good location

Customer review rating 4.5/5

Jeroen Families - 23/08/2021 Confirmed reviews ALL

Good summer family deal. Flexible staff, walking distance from old town. Good experience despite Covid restrictions. We felt very welcome and comfortable.

Dear Family Cösmans, We very much appreciate your comments regarding your stay at the Hotel Mercure Salzburg City! It is always a pleasure to receive such a good feedback. We will discuss the points about the restaurant immediately - thank you for that, it is very helpful to provide a better service in the future. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Your Mercure Team

Could be much better...

Customer review rating 2.0/5

Florent Couples - 22/08/2021 Confirmed reviews ALL

Welcome was cold, Bed were not what expected Cleanliness in the room is not at good level (several points not clean and dusty)

Dear Florent G., First of all many thanks for staying with us in Salzburg and your trust! We are very sorry for the inconvenience during your stay with the room cleaning! We will have a meeting with our housekeeping department to discuss the situation as soon as possible! Be sure we still will work on the optimization of our service and we hope we would welcome you again sometimes. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Your Mercure Team

A suitable hotel with a solid breakfast buffet.

Customer review rating 3.5/5

Anonymous Couples - 21/08/2021 Confirmed reviews ALL

This was a satisfactory stay with one exception. Upon check-in, we found our assigned room to be occupied by another party. This is an uncomfortable situation, especially when traveling internationally. Although an apology was provided, no other compensation was offered. For a smaller hotel in an international tourist destination, this type of oversight simply should not happen. Other than that, the hotel staff was very accommodating and informative. The bar and restaurant were excellent. The breakfast buffet was very good, including fresh squeezed orange juice.

Dear Brian M., Thank you for taking the time to tell us about your experience at the Hotel Mercure Salzburg City. We are so sorry for the inconvenience at check in time, please allow us to express our sincerest apologies. Thank you for your kind feedback to our bartender, we will let him know! We are glad that you have enjoyed our breakfast and hope to see you soon at the Mercure Salzburg! Sincerely, Your Mercure Team

Good location and staff

Customer review rating 4.0/5

Mohammad Couples - 18/08/2021 Confirmed reviews ALL

The staff were really nice The location is around 10 minutes from the market area by walk The rooms are old but clean and quiet

Dear mohammad a., We very much appreciate your comments regarding your stay at the Hotel Mercure Salzburg City! It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, your Mercure Team

Value for money

Customer review rating 4.0/5

P897bekka Solo - 15/08/2021 Confirmed reviews ALL

First time in Salzburg for the music festival. This hotel proved to be the right choice. The room was clean and moderately designed. Nice bathroom. I got a comfortable room with garden view and no direct sun light during these hot days. The location is a walking distance to the old town and opera venues and also short walk to railway station. The breakfast was common standard, but sufficient with this price. I probably come again. Nevertheless the information about the equipment in the room was misleading, which I noted to the receptionist.

Dear H., We very much appreciate your comments regarding your stay at the Hotel Mercure Salzburg City, thank you for that! We spoke about it after you left and you are right. On the homepage it is not clear that we have a refrigerator in the room, but the refrigerator with the drinks is at the reception area. Thank you again for sharing your experience, and we hope your next visit will be as good as the previous one! Sincerely, Your Mercure Team

Good cost-benefit

TripAdvisor rating 4.0/5

camilas112 Couples - 14/08/2021 TripAdvisor review

Good location, outside of the touristic places but close enough to go walking and enjoying the city. The bedroom and bathroom are good. The restaurant has an “old style” but it fits with the city ambience, however the breakfast is too expensive for the options proposed. Also, the service needs to be improved, not so good attendance in the restaurant and also during checkin.

Dear Camilas, We very much appreciate your comments regarding your stay at the Hotel Mercure Salzburg City. We are glad that you enjoyed the place and hope to see you again very soon. Sincerely, Your Mercure Team

Salzburg "Everyman"

TripAdvisor rating 4.0/5

Compass37710493662 07/08/2021 TripAdvisor review

Short stay, just one night to see "Jederman". The Hotel was excellent, location meant the city was within walking distance. Only experienced the breakfast buffet, excellent selection for all. The only complaints I have are the cellar garage park place - combined entrance and exit is narrow my tip park outside. There was only a single coffee machine at breakfast leading to queuing which is unacceptable in these Corona times.

Dear Guest, We very much appreciate your comments regarding your stay at the Hotel Mercure Salzburg City. Regarding to the coffee machine, we will find a solution to avoid waiting times. We will discuss this with our restaurant manager as soon as possible Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Your MercureTeam

Nice and charming hotel away from the bustle of town

TripAdvisor rating 4.0/5

judithstoll 03/08/2021 TripAdvisor review

This is a nice and charming small hotel on the periphery of Salzbourg, away from the tourist bustle of town. Cleaniness of the rooms could have been better, but the breakfast buffet was very good and the service personell very helpful and nice.

Liebe Familie Stoll, wir haben uns sehr gefreut, dass Sie bei uns übernachtet haben! Wir bedauern, dass die Sauberkeit nicht Ihren Erwartungen entsprochen hat und möchten uns hiermit dafür bei Ihnen entschuldigen! Wir hoffen SIe dennoch bald wieder bei uns begrüßen zu dürfen, um Sie von unserer eigentlich sehr hohen Servicequalität zu überzeugen! Herzliche Grüße, Ihr Mercure Team

Mercure Hotel in Salzburg

TripAdvisor rating 5.0/5

MPalmu 27/07/2021 TripAdvisor review

This was a standard Mercure hotel in Salzburg. The location is close to the train station thus a bit further away from the centre and the river of Salzburg. The rooms had been refurbished so it looked quite nice and new.

Dear Palmu, We very much appreciate your comments regarding your stay at the Hotel Mercure Salzburg City. It is always a pleasure to receive positive feedback. I will share your comments with our team! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Your Mercure Salzburg City Team

business

TripAdvisor rating 3.0/5

DirkDupont Business - 26/06/2020 TripAdvisor review

dark hotel and old building , need remodeling , good reaching , good parking , middle center , very clean , due the corona less service , less or no bar , diner was ok but very small menu , wine was OK

Hello from Salzburg, thank you for your stay and the time you took to rate your experiences! We really appreciate your feedback and hope to welcome you soon again in Salzburg! Best regards, Your Mercure Salzburg City Team

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