Novotel Ottawa City Centre

This was a very convenient location. Staff were very nice and courteous! Rooms are clean. We especially enjoyed visiting with both Julie and Nicole during breakfast each day in the Heritage Room. Exceptional service plus a yummy breakfast!

We recently hosted our wedding reception at the Albion Rooms and had many family and friends staying here at the Novotel. Rooms are newly renovated and very well appointed! Top notch service from our amazing reservations agent Kelly, our dedicated Sales Manager Jasmine, and all of the front desk team. The restaurant is one of, if not, the best in the city. Amazing service in the breakfast from Nicole, Yuliesy and Sien! Restaurant team went above and beyond in delivering a truly memorable event. Nicole, Phil, Yaroslav, Diane, and Eric are true professionals and deliver top notch service! We will be back Novotel Ottawa, thank you again!!!

We are pleased with the Novotel, now after 2 years of rather less or no travel, we didn't recognize any negative influence. The hotel is not the newest but the lobby and rooms are all fine. Also nice bar and breakfast area. Fast and good check-in, the parking costs 28$, if you would park in the same parking lot you pay 20$ from 6am till 6pm and another 12$ from 6pm till 6am. So you save a little bit money when parking with the hotel. With hotel parking you have direct access from the parking lot P3 to the lobby and then to the rooms. We had a nice and special preparation for our honeymoon (not all hotels were so nice 👍, so a big plus). The rooms are not too big, it's ok for 2 people, bathroom is equiped with nice walk-in shower and German Grohe shower faucet kit. Also very happy about the environmental protection aspect of the shower gel/body soap, Shampoo and conditioner. All in big bottles which can be just refilled instead of providing small single bottles which produce much more waste. We didn't try the bar or in-house restaurant for dinner but it looks good and pricing seemed to be normal for Ottawa city and Canadian city prices. The breakfast offered a wide range of products, pastries, freshly prepared pancakes 🥞, eggs, omelette and also fresh meat for bread. Coffee is standard American black coffee, varieties of other food for breakfast, you can boil and adjust your own breakfast tea with fresh tea leaves. All in all a very good and great breakfast. We were satisfied with the whole service at the hotel. Great location in Ottawa, near to all important touristic and sightseeing sites, parliament etc. The swimming pool is shared with the Les Suites hotel nearby, it's quite crowded and ok, not so suitable for families, it's ok but if 3-4 families are in the pool it's crowded and full. But it is ok, just not a big pool.

Good welcome, checkin process was smooth and we got the room very earlier which is much appreciated. Room was really ok and with quite some space to easily accommodate 2 adults and 1 child. Staff is very nice and the breakfast is really good. Would definitely recommend it and will for sure come back if I’m back in town. Nice ratio quality vs price !

Nice modern hotel with comfortable beds and a great shower. The staff were very friendly and helpful. Great location and excellent restaurant in the hotel. The indoor pool was very clean and perfect for a dip on a hot day. Only drawback was no room service. Great value!