Novotel Ottawa City Centre

For $200 per night I expected some amenities in the room. There were no wine glasses or corkscrew. When I called housekeeping, they told me to go down to the bar. The bartender said he only had one corkscrew (broken) and would only loan it out if I brought it back right away. So a hotel with hundreds of rooms has only one broken corkscrew in the entire place??? Also, called down to the front desk both in the evening and the next day and there was never any answer. Their site claims to be "a trendy full-service 4-star hotel". I have stayed here in the past but with many other hotel options in the same area, I will not be back again.

I stayed a week. It looks unprepossessing, but hides a relaxed and comfortable hotel. My room was an excellent size, my bed as comfortable as I could ask and the bathroom smart and functional. The key to this hotel though is the staff. They were splendid. Courteous and helpful at reception, friendly and efficient housekeeping ( thank you for my lovely clean room and supply of towels) and breakfast, presided over by Julie was the way to start the day: courteous and attentive, they knew the table I liked, a newspaper and I learnt about eggs “over easy”. The morning staff were always a pleasure to see. This was an Englishman at home, and made comfortable. Don’t be put off. This hotel is spot on in the middle of Ottawa and knows how to look after a guest discreetly and unobtrusively. Thank you.

The location is ideal for sightseeing, in the heart of the city centre. Walkable to Parliament, Byword Market and much more... We were in Ottawa for our son's wedding and arranged for a block of rooms for our guests. The sales managers (I worked with 3 over the pandemic) were all a pleasure to deal with and went out of their way to make us feel special. The front desk staff and all others we were in contact with were polite and helpful. It was an excellent experience!

I had an enjoyable stay at the Novotel ottawa. The hotel is perfectly located in downtown, at walking distance to the main attractions. The staff was friendly and welcoming, and the rooms were clean and well maintained. I also enjoyed having diner at the hotel’s restaurant (the Albion rooms), you have to try the charcuterie and board and the desserts (bread pouring and crème brûlée), simply delicious. The breakfast buffet was also great and had a wide range of cold and hot options. In general, I had a very nice stay at the hotel, and would definitely be back in the future.

We stayed for 5 nights as part of a British Airways holiday package. The location is great - very central to most main tourist attractions. The room clean but surprised at lack of storage if staying more than 1 or 2 nights - no drawers at all. However additional hangers quickly provided so with these and living out of suitcase not a deal breaker. Extra coffee provided on request from reception. Fridge in room but no bottled water provided in room we were in There is a small pool and gymn - however no lockers or practical changing area. Fortunately we were on same floor as pool so able to nip from room to pool quickly when using. Did not eat in hotel - however great choice of restaurants nearby - and market around corner has fabulous French bakery for breakfast Our good stay was unfortunately spoilt at checkout. When we checked in we handed in our British Airways voucher for the room and I gave my debit card as a security deposit. On checkout I thought there were local taxes to pay, so offered my credit card. It was rejected so my husband used his. He immediately got an alert that his arm had been charged $1027 cd What followed was farcical - 3 staff members including the manager trying to resolve - took two long discussions and lots of charges and recharges to various cards. The irony was we had nothing to pay at all!! My husband credit card got immediate refund - so no loss. However my debit card, despite assurances the charge would not go through was charged £672.09 ( equivalent to $1027.10 cad Due to delay in processing and exchange rate fluctuation I only received a refund of £657 leaving me out of pocket £15 totally due to the error of the hotel. My emails requesting a refund so I am not out of pocket have been ignored. The checkout experience really put a dampener on what should have been a good experience My advice - do not hand over any card without knowing exactly what will be charged - and double check charges when you check out