Novotel Ottawa City Centre Hotel 4 stars

We travelled to Ottawa to have a weekend away. The hotel has made noticeable changes to protect the hotel guests. A few things to know: - rooms are not cleaned daily. The rooms are left 48 hours after you leave before they are cleaned - you will need to ask for new towels daily - the air conditioning is set to one temperature. At one point I had the AC turned down to 16, the system would not let the room get any cooler than 23. - the service review and value ratings are average because of the reduced service and average price, taking into consideration you are understandably not getting normal service.

Considering the shut down associated with COVID-19, staff remained incredibly flexible, accommodating and in a very upbeat mood. There were limited services on site and many stores and services closed in the area, but I still managed to have all my needs met.

We stayed at the hotel for one night. The receptionist was very friendly. The room was clean and the bed was comfortable but the bedsheet smelled awful. It seemed that the staff did not change it. The breakfast was good. I am not satisfied with the payment for parking. When I booked a room it showed me that parking was included but I had to pay extra for it.

It was incredible, I would book with your hotel again. Thank you

Room was adequate, breakfast was nice. Everyone was very helpful and enabled us to deal with the current situation.

Paid for breakfast and smoked salmon wasn't there. Hot items were lukewarm, and not much there. Toilet paper reminded me of very cheap British toilet paper not type for an expensive hotel. Very strong scented soap, shampoo with not unscented alternative. Most places ask people to be scent free - should definitely have these. Washed my hands and could smell that for hours, was concerned that it would be an issue for a friend I had dinner with.

I can't really say much about our experience as we only stayed 1 night. I paid for 3 days. We left on Sunday and I had a friend drop off the keys on Monday. Due to the virus developments, our daughter had move out of Ottawa U dorm etc. We decided not to stay till Tuesday as we planned. Dealing with several kids, I didn't have time to see if there was any rebate or refund.

This experience was amazing, the two people working the front desk around 8pm on march 15th were awesome friendly down to earth. I travel for business weekly and the service was awesome. I went to my room right after a fun conversation to prepare for a meeting out. When i came down the girl helped me find the best restaurant close by. Later in the evening around 11:30pm an older gentleman was working the front desk. I asked him where i could buy some water. He instantly went to a back room and brought me a bottle. This was a once ever experience. Usually hotels charge for water bottles. Great service great price. I will be back, thank you!!

I was well accommodated by your staff who helped me work through some confusion among my travelling partners. I felt secure in the knowledge that they could be relied upon to be professional and accommodating.

Staff were terrific, lots to improve on - example? On the 6th floor in a King bed "superior" room, we could hear everything from the two adjoining rooms. in main lobby, trying to use the computers to print boarding passes at night, no space to put documents on, no seat, so dark I could barely see my documents. To use the toilet, door had to be shut, very tiny bathroom.

It was real good in the end after they moved us to a suite on floor 2 as party on floor 4 kept us awake all night. Someone should stand at door to keep the homeless out of lobby.

After having to change rooms because our keys didnt work twice :-( the stay was nice. Was there for only a night because my son had to go to the open house at Ottawa Law so it was close and convenient.

see above. All personnel was very friendly. I appreciated the follow-up phone call from front desk. Also front desk was very helpful in making a copy of a document that I need for my hearing (hearing held at Hotel) for no charge. Much appreciated!

wonderful.

i enjoyed the stay here. I had called ahead of time to see if I can be upgraded to a room with a separate bedroom or larger suite. someone said they will call me back but no one did. by the time I had arrived in Ottawa all rooms were full and I did not get a chance to get an upgrade that I would have paid for. I had my son with me and he is more comfortable sleeping early when he cannot see me so he had a challenge sleeping. I was booked for 3 days and ended up checking out early and cancelling my last night.