Great that you have large size bottles for soap, bath gel and shampoo. However the pump mechanism on each bottle is poorly designed. They don't pump! the user has to pull the pump up , then pump down, then pull up etc. repeating this to get the liquid out. Aggravating! there are many pumps available that don't have this issue. Please consider replacing these.

Everything was amazing, great check in and check out experience. Room was clean and very modern.

I had a top floor King suite, overlooking Parliament. Beautiful view. The room was immaculate, and the shampoo, soap, and lotion are divine. Front desk can provide conditioner. Hot tub was under maintenance, but the pool was refreshing and a good temperature to get your heart rate up without overheating. Concierge is knowledgeable and front desk is very accommodating.

You did well UNTIL…. Not impressed that after checking out and paying the invoice my credit card acct gets an incidental charge applied that would later be removed. Poor judgement with this. I called to inquire as it was not expected and out of the blue. Front desk mentioned the charge would be reversed over next couple of days. IT SHOULDN’T BE APPLIED in the first place! There shouldn’t be a surprise after already paying and checked out.

Was a pleasant stay, nice clean room. Location, location

Everything was fine except I could not connect to the internet. So I could not get updates on my phone. Very frustrating! But the room was fine.

Good bilingual service. Beds were comfortable.

Comfortable room, friendly staff and fantastic restaurant.

Liked the daily cleaning and modern furniture in room

We had a great stay. Staff were friendly and very efficient. Location is amazing! Literally steps away from Byward market, Rideau Centre, amazing restaurants and bars and the Parliament buildings. Only drawback was our room was very small. Still comfortable but we should have asked for a room that had a bit more space to walk especially since we shared with kids.

service at reception was excellent, room was fine and parking available, nothing to complain about.

There were many public health and safey violations. Only 1 of 3 small elevators working. Packed elevators, long waits. Room not clean on check-in. Buffet no protection, utensils not changed, no sanitizing or gloves. Dirty dishes.

Liked our superior King bed rm. It was Very spacious and clean. We will always stay at Novotel as Rideau Centre and Byward Market are steps away fr the hotel. Lots of good restaurants close by. Unv of Ottawa Is also walkable

We stayed at Novotel Ottawa Aug 20-23. We had 2 rooms booked for us and 2 older kids. Parking our truck in the under ground hotel parking was challenging. There were not many spaces we could fit our Ford F-150 and we luckily found the last spot big enough. Our rooms were directly across form the ice machine and our first night sleep was very bad as the ice machine was used constantly until 1am. Traffic noise was very bad in this room too. We asked to be moved and they did find us 2 new rooms away from ice machines and seemed to be much quieter side for traffic noise. Much better the following 2 nights. The rooms were clean and updated but no fans in bathrooms and not enough towels. Restaurant was good/average typical breakfast buffet. The location was fantastic for walking everywhere. The pool was fully booked for our first day at check in but we booked 2 time slots for the next 2 days. Overall our stay was good/average. We probably wouldn’t stay there again mostly because of the parking issue with our vehicle.

We came for a girls weekend and was pleasantly surprised. The room was great, location was excellent, right by The Byward Market and shopping. Sights all walkable from location. Will definitely be back. Great job with all the Covid protocols, felt very safe.