Novotel Ottawa City Centre

Novotel Ottawa City Centre 4 stars

Customer review rating (ALL Rating) 4.4/5 1,703 reviews

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Hotel extras

  • Free WiFi, work space, LCD TV, mini fridge, espresso maker (only in upgraded rooms)

  • Naturally lit indoor pool, gym, sauna

  • 8 flexible rooms for events that work

  • Rideau Shopping Centre (including one of the only Nordstrom in Canada)

  • Across the street from the Shaw Centre , 2 blocks from the Byward Market, 10min to Parliament

ALLSAFE approved hotel

Hotel location

Novotel Ottawa City Centre

33 Nicholas Street
K1N 9M7 Ottawa

GPS:45.425818, -75.689128

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Near the property
  • Car park


From craft Ontario beers and specially selected wines, to signature cocktails and dishes borrowing from traditional European and Canadian cuisine, our menu aims to please even the most discerning palate.

Our accommodation(s)

Spacious rooms with a King bed or 2 Doubles, en suite bath/shower, complimentary WiFi & HSIA, ergonomic work area, LCD TV, laptop size safe, mini fridge, hair dryer, alarm clock, tea/coffee. Stunning new rooms! 1 King bed or 2 Doubles, en suite shower, free WiFi & HSIA, work area, LCD Smart TV, laptop safe, tea/coffee, fridge, & hair dryer.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,703 reviews

TripAdvisor Rating  4.0/5  1,956 reviews

Very Happy

Customer review rating 4.5/5

Sarah B. Solo - Confirmed reviews ALL

The room was lovely and suited my need perfectly

Good location

Customer review rating 3.0/5

Don S. Families - Confirmed reviews ALL

Very good service.

Dear Sheldon G., Thank you for taking the time to share your comments concerning your stay at the Novotel Ottawa City Centre. Excellent service is what we strive to be known for; therefore your feedback is extremely important as it enables us to continually improve our service and provide a memorable experience to our valued guests. I noticed that you rated our “service” experience low. I would greatly appreciate it if you would be willing to provide further information about any problem you may have encountered as this will help me better understand what happened in order to anticipate any future occurrence. Our relationship with our guests is of paramount importance. We hope that you will present us with the opportunity to better serve you soon. Sincerely, Sona Abbasi Assistant front Office Manager

Great staff

Customer review rating 4.5/5

B M. Business - Confirmed reviews ALL

Excellent check in. Staff were very responsive to questions. Wanted to make sure I was good.

Dear Bruce M., What a great review. Thank you for your amazing comments! It has given me great pleasure to read that you enjoyed your stay with us here at The Novotel Ottawa and we are so proud that you felt our team was friendly and welcoming and looked after you during your time with us. Hospitality is at the heart of everything we do and it is always very rewarding when guests take the time to give us such great feedback. We look forward to welcoming you back next time your travel plans include The Novotel Ottawa! Sincerely, Sona Abbasi Assistant Front Office Manager

Good Stay

Customer review rating 4.5/5

Alex B. Business - Confirmed reviews ALL

Hotel is in a great location and the room was great (comfy bed) along with very friendly and helpful staff

Dear Alex B., We very much appreciate your comments regarding your stay at the Novotel Ottawa City Centre. We are delighted to read that you had an excellent stay and enjoyed your visit to our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another Magnifique journey with us. Sincerely, Sona Abbasi Assistant Front Office Manager

not as expected

Customer review rating 3.5/5

Anonymous Families - Confirmed reviews ALL

waiting for a long time for the elevator

Dear Khaled E., We very much appreciate your comments regarding your stay at the Novotel Ottawa City Centre. I apologize for the inconvenience that you experienced. unfortunately, our elevator was under maintenance and we tried to do our best. I hope you can give us another chance in the future to make it up for you. Thank you again for sharing your experience, and we hope your next visit will be more pleasant than the previous one. Sincerely, Sona Abbasi Assistant Front Office Manager

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Other web-users rate our hotel

  • 862 reviews 8/10 Location
  • 1,006 reviews 7.3/10 Room
  • 913 reviews 8.6/10 Service
  • 18 reviews 4.7/10 WiFi
  • 508 reviews 8.4/10 Cleanliness
  • 455 reviews 5.3/10 Comfort
  • 216 reviews 5.5/10 Amenities
  • 207 reviews 8.2/10 Breakfast

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