Novotel Ottawa City Centre 4 stars

Booked a three night stay with a package including an early check in (available from 8am) which was ideal with an early morning arrival by train. The location of the hotel is brilliant, just a short walk from the O-Train at Rideau, the shops of the Rideau Centre and the restaurants in and around ByWard Market. It proved to be a great base for sightseeing too, just a short walk from many of the top city centre sights and near a bus stop that we used to get out to some of the further flung attractions. Our early check in was super smooth and we were delighted to get an upgrade from a standard room to an executive room with enhanced room facilities and some much appreciated extra space (a sofa area). The Nespresso machine with six pods was a welcome sight. One of my bugbears in hotels is complicated showers that take forever to work out. The Novotel Ottawa has the simplest and best designed rainforest shower that I have ever seen in a hotel - simple push buttons to switch the shower on with a temperature dial to one side and a really sturdy shelf to hold shower gel etc. Breakfast in the heritage Albion Rooms was delightful. A highlight were the freshly prepared dishes at the pass, including pancakes with maple syrup and fruit. The hot options in the buffet were great too, especially the trays of ready prepared eggs benedict. Last, but not least, the friendly team in the bar made it a pleasure to return to the hotel in the evenings and chill out with a beer or two. I would have no hesitation in staying here again.

The room was clean, and inviting, However my floor seemed to have families on it with children being allowed to roam the halls. I find this intrusive however it did stop by 10:30pm.

Lack of information about facilities. No printed information in room and nothing on tv screen. Parking lot floor was dirty. No visible information about restaurant. Front desk staff were efficient but not friendly. Room was good. Expensive.

Customer service was efficient and friendly. Rooms were cleaned

Everything was wonderful - the same gentleman checked us in and out, and was very accommodating and explained everything to us as it was our first time at a hotel. The room was clean, and we were pleased to have a quiet corner room near the top floor for a beautiful view of the downtown lights at night. One thing - I was told I would receive a receipt, and even confirmed my email address with the check-out clerk, but I did not receive a receipt. The only confusing aspect was that we had not initially selected breakfast, but I was told upon check out that breakfast would be on the bill, although we paid in the restaurant? I would love to receive a receipt for the stay.