Novotel Ottawa City Centre 4 stars

Customer review rating (ALL Rating) 4.3/5 2,224 reviews

Hotel extras

  • Free WiFi, work space, LCD TV, mini cooler, Nespresso coffee maker

  • Naturally lit indoor pool, gym, sauna

  • 8 flexible rooms for events that work

  • Rideau Shopping Centre (including one of the only Nordstrom in Canada)

  • Across the street from the Shaw Centre , 2 blocks from the Byward Market, 10min to Parliament

ALLSAFE approved hotel

Our accommodation(s)

Spacious rooms with a King bed or 2 Doubles, en suite bath/shower, complimentary WiFi & HSIA, ergonomic work area, LCD TV, laptop size safe, mini fridge, hair dryer, alarm clock, tea/coffee. Stunning new rooms! 1 King bed or 2 Doubles, en suite shower, free WiFi & HSIA, work area, LCD Smart TV, laptop safe, tea/coffee, fridge, & hair dryer.

Hotel location

Novotel Ottawa City Centre

33 Nicholas Street
K1N 9M7 Ottawa

GPS:45.425818, -75.689128

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Pets welcome
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Near the property
  • Car park


From craft Ontario beers and specially selected wines, to signature cocktails and dishes borrowing from traditional European and Canadian cuisine, our menu aims to please even the most discerning palate.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  2,224 reviews

TripAdvisor Rating  4.0/5  1,975 reviews

Superbly located hotel for a city break

TripAdvisor rating 4.0/5

FolkestoneJack TripAdvisor review

Booked a three night stay with a package including an early check in (available from 8am) which was ideal with an early morning arrival by train. The location of the hotel is brilliant, just a short walk from the O-Train at Rideau, the shops of the Rideau Centre and the restaurants in and around ByWard Market. It proved to be a great base for sightseeing too, just a short walk from many of the top city centre sights and near a bus stop that we used to get out to some of the further flung attractions. Our early check in was super smooth and we were delighted to get an upgrade from a standard room to an executive room with enhanced room facilities and some much appreciated extra space (a sofa area). The Nespresso machine with six pods was a welcome sight. One of my bugbears in hotels is complicated showers that take forever to work out. The Novotel Ottawa has the simplest and best designed rainforest shower that I have ever seen in a hotel - simple push buttons to switch the shower on with a temperature dial to one side and a really sturdy shelf to hold shower gel etc. Breakfast in the heritage Albion Rooms was delightful. A highlight were the freshly prepared dishes at the pass, including pancakes with maple syrup and fruit. The hot options in the buffet were great too, especially the trays of ready prepared eggs benedict. Last, but not least, the friendly team in the bar made it a pleasure to return to the hotel in the evenings and chill out with a beer or two. I would have no hesitation in staying here again.

it was located close to my meeting venue.

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

The room was clean, and inviting, However my floor seemed to have families on it with children being allowed to roam the halls. I find this intrusive however it did stop by 10:30pm.

Dear Charlene W., We very much appreciate your comments regarding your stay at the Novotel Ottawa City Centre. We are pleased that you enjoyed our hotel services, as well as, our unbeatable location. We apologize about the noises that came from the kids. Our goal is to make our guests feel satisfied and comfortable during their stay and accommodate their requests during their stay. Sincerely, Front Office Team

Ok Stay

Customer review rating 2.0/5

Pjh Families - Confirmed reviews ALL

Lack of information about facilities. No printed information in room and nothing on tv screen. Parking lot floor was dirty. No visible information about restaurant. Front desk staff were efficient but not friendly. Room was good. Expensive.

Dear Patrick H., Thank you for taking the time to tell us about your experience at the Novotel Ottawa City Centre. I am sorry that your experience with the hotel information did not meet your expectations. I emailed your invoice, please double-check with your junk or spam folder as well. Did you have an espresso machine in your room? we have updated all machines to espresso and I am not sure which pods you were looking for :) At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrences. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sona Abbasi Front Office Manager

Really enjoyed my stay

Customer review rating 4.5/5

Sandy H. Families - Confirmed reviews ALL

Customer service was efficient and friendly. Rooms were cleaned

Dear Po Shan H., Thank you so much for your positive comments about our hotel. We are happy to hear that our staff made your stay pleasant. We would look forward to having you as our guest! Sincerely, Front Office Team

Great stay downtown

Customer review rating 4.5/5

Vic Couples - Confirmed reviews ALL

Everything was wonderful - the same gentleman checked us in and out, and was very accommodating and explained everything to us as it was our first time at a hotel. The room was clean, and we were pleased to have a quiet corner room near the top floor for a beautiful view of the downtown lights at night. One thing - I was told I would receive a receipt, and even confirmed my email address with the check-out clerk, but I did not receive a receipt. The only confusing aspect was that we had not initially selected breakfast, but I was told upon check out that breakfast would be on the bill, although we paid in the restaurant? I would love to receive a receipt for the stay.

Dear Victoria N., We very much appreciate your comments regarding your stay at the Novotel Ottawa City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. As per our previous conversation through email, just to confirm, you received the invoice today. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sona Abbasi Front Office Manager

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Other web-users rate our hotel

  • 1,000 reviews 8.3/10 Location
  • 1,252 reviews 7.2/10 Room
  • 1,100 reviews 8.4/10 Service
  • 20 reviews 4.6/10 WiFi
  • 630 reviews 7.8/10 Cleanliness
  • 572 reviews 5.3/10 Comfort
  • 292 reviews 4.5/10 Amenities
  • 268 reviews 7.6/10 Breakfast

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