Novotel Ottawa City Centre 4 stars

Customer review rating (ALL Rating) 4.3/5 2,045 reviews

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33 Nicholas Street, K1N 9M7 Ottawa, Canada

Description

ALLSAFE approved hotel

Hotel extras

  • Free WiFi, work space, LCD TV, mini cooler, Nespresso coffee maker

  • Naturally lit indoor pool, gym, sauna

  • 8 flexible rooms for events that work

  • Rideau Shopping Centre (including one of the only Uniqlo in Canada)

  • Across the street from the Shaw Centre , 2 blocks from the Byward Market, 10min to Parliament

Our accommodation(s)

Hotel location

Novotel Ottawa City Centre

33 Nicholas Street
K1N 9M7 Ottawa
Canada

GPS:45.425818, -75.689128

Telephone
Fax +1 613-760-4765

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

THE ALBION ROOMS RESTAURANT

From craft Ontario beers and specially selected wines, to signature cocktails and dishes borrowing from traditional European and Canadian cuisine, our menu aims to please even the most discerning palate.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  2,045 reviews

TripAdvisor Rating  4.0/5  1,989 reviews

Certificate of excellence 2022

It was fine

Customer review rating 2.5/5

- Business - Confirmed reviews ALL

I wasn't overly impressed by the experience. There were no garbage bags in the garbage's, the fridge leaked and other small issues.

Dear Whitney M., Thank you for taking the time to tell us about your experience at the Novotel Ottawa City Centre. I am sorry that your experience did not meet your expectations; however, we are committed to sustainability and we removed all plastic items in the hotel and replaced them with better options. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrences. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sona Abbasi front Office Manager

Good stay

Customer review rating 5.0/5

Hassan Business - Confirmed reviews ALL

I enjoyed my stay at the hotel

Room Issue

Customer review rating 4.0/5

J. M. Business - Confirmed reviews ALL

The staff at front desk and in the restaurant were all very welcoming and wonderful. The room was beautiful but when we walked in the smell of the room was quite mildewy or moldy. It seemed like the carpet may have been cleaned but wasn't dried out properly. I'm not sure where the smell was coming from but we had to sleep with the windows open, as the smell was very strong. It was in Room 626 on November 14th. If we had stayed longer than 1 night we would have asked to change rooms.

Dear Julia M., We very much appreciate your comments regarding your stay at the Novotel Ottawa City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. and please accept our apology for the smell situation, I reassure you that the housekeeping team will follow up with that room. Thank you again for sharing your experience, and we hope your next visit will be more pleasant than the previous one. Sincerely, Sona Abbasi Front Office Manager

Central location and great service

Customer review rating 4.5/5

Anonymous Families - Confirmed reviews ALL

It was a great stay with family at the novotel ottawa, every major attraction is at a walking distance. Rooms were clean and modern, plenty of amenities and amazing service. Highly recommended and will be here again if in ottawa downtown.

Dear Youssef A., We very much appreciate your comments regarding your stay at the Novotel Ottawa City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sona Abbasi Front Office Manager

Well located

Customer review rating 4.5/5

Peter F. Business - Confirmed reviews ALL

Good hotel close to Shaw Centre where the Conference was. Excellent Breakfast with plenty of choices. I found all staff to be pleasant and helpful. If I had any criticism it was that the supplies for the in-room coffee service were lacking. Specifically there was no cream (a small deficiency, but coffee in the morning is close to a sacred right. we had to ask at reception for cream and the second time we were promised a delivery of some but it did not come (this was around 9 pm).

Dear Peter F., We very much appreciate your comments regarding your stay at the Novotel Ottawa City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sona Abbasi Front Office Manager

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Other web-users rate our hotel

  • 876 reviews 8.2/10 Location
  • 1,131 reviews 6.9/10 Room
  • 949 reviews 8.1/10 Service
  • 15 reviews 3.7/10 WiFi
  • 549 reviews 7.2/10 Cleanliness
  • 499 reviews 5.2/10 Comfort
  • 286 reviews 7.4/10 Breakfast
  • 253 reviews 4.9/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.