Novotel Ottawa City Centre Hotel 4 stars

Staff was efficient and friendly. Room was in great condition. Bed was so comfortable. Location of the hotel in he Byward Market area is perfect. Housekeeping was outstanding.

we had a great time on New Year's Eve. thank you for everything. great location, beautiful spacious renovated room and your staff very friendly and professional. made us feel at home thank you all !

great location and staff

We went for a hockey tournament. Great central location with easy access to highway and restaurants. Kids had a great time in the pool

We had an excellent two night stay. Great location for shopping, restaurants, LRT, and tourist attractions. It was fun to stay downtown in our own city and be pampered. The “breakfast room” had a lovely atmosphere and the taste and choice of food was fabulous and the staff couldn’t do enough for you. The front desk was also ready to help you with anything you need. The only con was the price of parking. We really enjoyed our stay and would love to go back.

I brought my daughter and we had a great time. Everything was great.

very good

I am a returning (several times) customer and the fact itself should give you the best feed-back. I am politely asking you to please, DO NOT bombard me with the same feed-back questionnaire all the time when I stay with you (i.e. at the same Hotel) every occasion. ................. A questionnaire is valid and shows good business care from time to time ................. however to ask this every time, all the time related to the same facility is annoying and gives the opposite impression: raises questions whether or not the staff at the facility communicates at all with the requester of these feed backs .........if you know what I mean. I expressed my opinion to the staff at Novotel Ottawa in details also in recent feed-backs also in ACCOR Hotels "membership" registering forms .......etc..... This expressions were good. Please, take my advice. Best regards, T. U.

We had a mini-holiday in Ottawa after Christmas with a view to visiting the National Gallery. We are Silver Status members and needed another night booked to maintain our status. We have stayed in Mercure Accor hotels in Vienna, Netherlands, Scotland, Ireland and have always had fabulous experiences. We were anticipating a pleasant experience but the Novotel exceeded our already high expectations. The room was spacious, updated, immaculate and very quiet. The shower was fantastic, and the bed was very comfortable. The room thermostat reacted quickly and the room lighting was terrific. Hotel staff were welcoming, friendly and helpful. Dinner in the hotel restaurant was spectacular. We both enjoyed gourmet meals (Cornish hen and pork chop with lovely sauces, garnishes, and vegetables, a cheese tray and a chocolate hazelnut tart). The price was more than reasonable for a 5 star meal. The wait staff were fun and very attentive. Breakfast the next morning was also a delight. There was a wide variety of breakfast items to choose from, the staff offered site-seeing tips and were extremely attentive, and we were offered coffee and pastries for our drive home. An absolutely brilliant experience overall. We can't wait to return!

Visited friends in Ottawa that we made in the 41 years we lived there (until 2017). Arranged to have breakfast with an Ottawa businesswoman at 09:30am on 28DEC19 at the Novotel (many years ago, I'd take girlfriends to the Novotel for Sunday brunch - it was known far and wide). Paper napkins and crumbs had been left on the floor at the table we were led to; coffee was cold (replaced on request); buffet mediocre, with poor presentation and insufficient staff (line up for eggs/omelettes). Novotel Newcastle Airport (UK) is far better. Any of the IBIS hotels we've stayed in over the past two years has a far better buffet than Ottawa. We ate out for the rest of the two day stay and had breakfast at the Chateau Laurier before leaving 29DEC19. Excellent, welcoming reception staff; good housekeeping. F&B definitely needs work.

Check in and out was easy and the hotel was very well located. The room was nice, the bed was very comfy, at times it was a bit noisy but apart from that, lovely

It was a pleasant stay at the hotel

It was a pleasant stay. This was my 3rd Novotel location experienced - never disappoint me. The place is very neat and calm. The staff were accommodating and friendly.

Picked up my son from University of Ottawa for Christmas break

Location was great and the service level from the staff during breakfast and the reception was exceeding my expectations.