Novotel Ottawa City Centre

Novotel Ottawa City Centre 4 stars

Customer review rating (ALL Rating) 4.4/5 1,490 reviews

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Hotel extras

  • Free WiFi, work space, LCD TV, mini fridge, espresso maker (only in upgraded rooms)

  • Naturally lit indoor pool, gym, sauna

  • 8 flexible rooms for events that work

  • Rideau Shopping Centre (including one of the only Nordstrom in Canada)

  • Across the street from the Shaw Centre , 2 blocks from the Byward Market, 10min to Parliament

ALLSAFE approved hotel

Hotel location

Novotel Ottawa City Centre

33 Nicholas Street
K1N 9M7 Ottawa

  • ACCESS: 

  • By plane

    OTTAWA INTL At 18km / 11 miles

  • By car

    NICHOLAS STREET EXIT At 2km / 1 miles

  • By train

    OTTAWA VIA RAIL STATION At 7km / 4 miles

GPS:45.425818, -75.689128

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Near the property
  • Car park


From craft Ontario beers and specially selected wines, to signature cocktails and dishes borrowing from traditional European and Canadian cuisine, our menu aims to please even the most discerning palate.

Our accommodation(s)

Spacious rooms with a King bed or 2 Doubles, en suite bath/shower, complimentary WiFi & HSIA, ergonomic work area, LCD TV, laptop size safe, mini fridge, hair dryer, alarm clock, tea/coffee. Stunning new rooms! 1 King bed or 2 Doubles, en suite shower, free WiFi & HSIA, work area, LCD Smart TV, laptop safe, tea/coffee, fridge, & hair dryer.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,490 reviews

TripAdvisor Rating  4.0/5  1,950 reviews

Certificate of excellence 2022

Great access to the Byward Market area

Customer review rating 3.5/5

Jay B. Solo - Confirmed reviews ALL

Quiet, comfortable room & bed. Easy check-out process.

Great location, good service, very good breakfast

TripAdvisor rating 5.0/5

YS1986 Couples - TripAdvisor review

We are pleased with the Novotel, now after 2 years of rather less or no travel, we didn't recognize any negative influence. The hotel is not the newest but the lobby and rooms are all fine. Also nice bar and breakfast area. Fast and good check-in, the parking costs 28$, if you would park in the same parking lot you pay 20$ from 6am till 6pm and another 12$ from 6pm till 6am. So you save a little bit money when parking with the hotel. With hotel parking you have direct access from the parking lot P3 to the lobby and then to the rooms. We had a nice and special preparation for our honeymoon (not all hotels were so nice 👍, so a big plus). The rooms are not too big, it's ok for 2 people, bathroom is equiped with nice walk-in shower and German Grohe shower faucet kit. Also very happy about the environmental protection aspect of the shower gel/body soap, Shampoo and conditioner. All in big bottles which can be just refilled instead of providing small single bottles which produce much more waste. We didn't try the bar or in-house restaurant for dinner but it looks good and pricing seemed to be normal for Ottawa city and Canadian city prices. The breakfast offered a wide range of products, pastries, freshly prepared pancakes 🥞, eggs, omelette and also fresh meat for bread. Coffee is standard American black coffee, varieties of other food for breakfast, you can boil and adjust your own breakfast tea with fresh tea leaves. All in all a very good and great breakfast. We were satisfied with the whole service at the hotel. Great location in Ottawa, near to all important touristic and sightseeing sites, parliament etc. The swimming pool is shared with the Les Suites hotel nearby, it's quite crowded and ok, not so suitable for families, it's ok but if 3-4 families are in the pool it's crowded and full. But it is ok, just not a big pool.

Excellent accommodating staff!

Customer review rating 3.5/5

Janis N. Families - Confirmed reviews ALL

Well situated with accommodating efficient staff..I was unhappy with the size of the room on our first night there but it was rectified the following day. The staff’s willingness to help was so appreciated.Thanks again for taking the time to make my family comfortable.

Dear Jan T., We very much appreciate your comments regarding your stay at the Novotel Ottawa City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. The bottles of amenities in the washroom are free to use while the guest is staying with us. However, if they wish to take them along home, they can buy them from the housekeeping for the price on the bottles. As of the microwave, we will be happy to assist you with the one at the front desk when you are here next time. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front Office Agent Novotel Ottawa City Centre

Close to the Rideau Centre

Customer review rating 2.0/5

Mchoi Families - Confirmed reviews ALL

The hotel offered a great deal for 2 rooms but were unable to either have both rooms on the same floor or adjoining rooms

Dear Mari C., Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. However, we never guarantee pre assign rooms, specially in fully booked days, and your room types were not the kind of connected. I remember your reservation that you wished to cancel the second room in the check in date which I approved to cancel without penalty. Once again I apologies and I hope you can give us another opportunity to serve you better. Sincerely, Sona Abbasi Assistant front Office Manager

Great location

Customer review rating 4.0/5

Jessica Families - Confirmed reviews ALL

Hotel was clean and the location was great. I was disappointed there were no vending machines or place to purchase water or drinks within the hotel; that was very inconvenient. Otherwise, nice stay, friendly staff and very clean.

Dear Jessica G., I would like to thank you for taking the time to share your experience with us. We are very pleased to read how much you enjoyed some aspects of your stay and especially the hotel's location. Your comments are very important because they help us pursue continuous improvement. We look forward to welcoming you back next time your travel plans include The Novotel Ottawa! Sincerely, Front Office Agent Novotel Ottawa City Centre

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