Novotel Ottawa City Centre Hotel 4 stars

excellent stay. Perfect location and check in staff was very helpful. Parking was a bit of a challenge but likely due mainly to it being family day weekend and Winterlude. Rooms were clean and comfortable

Front desk staff were friendly and helpful and room was clean. Was missing conditioner and cream in room and was really chilly when we arrived. Also went to the pool one day and there wasn’t towels. Checked several times over our hour and an half time playing but never arrived and a giant basket of dirty towels wasn’t picked up

Great front desk check in assistance.

I was visiting Ottawa to attend a hockey game, although not located near the game in Kanata, it was close to dedicated ground transportation to the game. It is located close to the Rideau Centre and the By Town market. The parking is a bit pricey(28.00) and is rather cramped although did include in/out privileges. I was satisfied with my stay and would book again.

Thank you. We were well looked after in a clean, well located and helpful hotel.

The only real issue with this hotel is that the door locks are battery operated and can die leaving you stranded until they are able to replace the battery

Thoroughly enjoyed my 2 week stay. Close to everything.

The room was very good and service very friendly and efficient

The AC was off and could not be activated. The window could not be opened. Result as too warm and stuffy.

I loved the renovations they made and the Albion Room was great, with great food. My room was very nice and loved the walk in shower in the bathroom. I had everything I needed although I would have preferred a fridge rather than a wine fridge.

Great location, excellent food and very comfortable bed.

Overall I was disappointed with this stay. I booked two rooms and there were issues from the start of the booking right up until we checked out. I wouldn’t recommend this hotel to anyone. The elevator into the lobby from the parking garage was broken making the only way out was by several flights of stairs while carrying luggage. A recent foot injury made this very difficult and I should have changed hotels as soon as I found out it was inaccessible. The rooms were promoted as recently renovated and upon checkin we were each asked if we would like a king room (like we booked) in the old part of the hotel or if we’d like double beds in the renovated section. I said I would like a king — like I booked — but in the renovated section. The checkin staff checked her computer and said she was able to give me one on a higher floor. It turned out to be the 5th floor, which I’ve never considered a high floor. The room itself was nice but the renovation was clearly done as cheaply as possible. The walkin shower stall was so cheap the plastic floor liner creaked and bent under your feet. There was not shelf to put your soap or shower accessory. And the door of the shower didn’t close properly and as a result the entire bathroom floor was flooded. My colleague in a room down the hall experienced the same flooding issue. I was also disappointed with the toiletries provided. I see you were using large bottles rather than small individual servings — which I appreciate from an environmental perspective — but there wasn’t any body moisturizer nor hair conditioner. I travel a lot and know those are staple items. The bar fridge contained one can of beer. Having it stocked or at the very least providing bottles of water for sale (or even free) in the room would have been appreciated. The city of Ottawa began snowplowing snow that lasted for hours. The noise from the street into our rooms was very disturbing and prevented us from sleeping. My colleague in the room down the hall called the front desk who answered the phone rudely yelling about the city of Ottawa and that there was nothing they could do. The staff on the phone didn’t say hello or front desk or use any pleasantries. Instead she went right into yelling into the phone. My colleague was taken aback and upset by this. She asked the staff if she knew when this relocating of snow banks typically ends. She did not and at that point offered my colleague a room on the quiet side of the hotel. Why weren’t we automatically placed in a room on the quiet side of the hotel? We ate breakfast at the restaurant in the hotel. The food was very good and the service in the restaurant was very attentive. Overall the experience was a negative one and I would not recommend this hotel.

There were renovations in the room next to me which woke me up very early - this wasn't ideal and the walls were so this so it just sounded like someone was drilling inside my room. There's also nothing in the mini fridge which was disappointing. The prices on the menu had changed at the restaurant that hadn't been updated on the menus which meant I was charged more than anticipated. The walls are also extremely thin - I could hear the room next to me while they were in the bathroom which was quite uncomfortable. This was a work trip so I didn't have to pay and I was only in the room to sleep, but if I were on holiday I would have been very disappointed.

had a great time as usual

The heat was set at 24.6 the entire stay. I was unable to adjust the temp gauge, there was no air conditioner to cool it off and the small window opened in the wrong direction to allow any cool air in. The front desk clerk provided a fan however it did nothing more than move the warm air around. It was a very uncomfortable stay.