Novotel Ottawa City Centre 4 stars

Customer review rating (ALL Rating) 4.2/5 2,167 reviews

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Description

Hotel extras

  • Free WiFi, work space, LCD TV, mini cooler, Nespresso coffee maker

  • Naturally lit indoor pool, gym

  • 8 flexible rooms for events that work

  • Rideau Shopping Centre (including one of the only Uniqlo in Canada)

  • Across the street from the Shaw Centre , 2 blocks from the Byward Market, 10min to Parliament

Our accommodation(s)

Hotel location

Novotel Ottawa City Centre

33 Nicholas Street
K1N 9M7 Ottawa
Canada

GPS:45.425818, -75.689128

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

THE ALBION ROOMS RESTAURANT

From craft Ontario beers and specially selected wines, to signature cocktails and dishes borrowing from traditional European and Canadian cuisine, our menu aims to please even the most discerning palate.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  2,167 reviews

TripAdvisor Rating  4.0/5  1,995 reviews

Good Stay

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

Loved the high-class, modern decor and design of rooms and bathrooms. It is great to have handheld showerhead but there was no option to increase waterflow/pressure. It is walking distance to many good restaurants but the route getting back to hotel without going through tunnel from Westin is a challenge - hotel staff did not know to direct be to P1 level of the Rideau Center and finding exit near bento SuShi

DearByron L., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Very Comfortable

Customer review rating 4.0/5

Beth Families - Confirmed reviews ALL

We had a great time, loved the central location of the Novotel and the breakfast was delicious with lots of selection. Our “superior 2 double bed room” was very clean and quiet. Some things that I wish I had known: the room is tight, smaller than expected, but we were also traveling with two small children and all of their things. The coffee provided is delicious but tiny, but only two (caffeinated) pods/day and to get extra coffee pods there is a charge. No hair conditioner is provided by the hotel. These were minor inconveniences and overall it was a great stay.

Dear Beth S., Thank you for taking the time to tell us about your experience at the Novotel Ottawa City Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies, we do provide the hair conditioner for free upon he guest's request. however, I will pass your comments to the concerned channels. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sona Abbasi Front Office Manager

Good stay

Customer review rating 3.5/5

Anonymous Couples - Confirmed reviews ALL

Very clean and comfortable room

Dear Ben f., We very much appreciate your comments regarding your stay at the Novotel Ottawa City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Best location

Customer review rating 4.0/5

Talha (. 8. Business - Confirmed reviews ALL

Haven’t been charged on my card yet

Dear Talha K., Thank you for the review of our hotel! We are glad that you enjoyed your stay and you have been charged for sure, I sent the bill by email. We hope to see you again very soon. Sincerely,

Customer review rating 4.5/5

Anonymous Solo - Confirmed reviews ALL

it was great; room was lovely, staff was pleasant; perfect downtown location! Thank you.

Dear Pam W., We very much appreciate your comments regarding your stay at the Novotel Ottawa City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

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Other web-users rate our hotel

  • 1,029 reviews 7.6/10 Location
  • 1,234 reviews 6.8/10 Room
  • 1,002 reviews 7.8/10 Service
  • 14 reviews 3.2/10 WiFi
  • 581 reviews 7.4/10 Cleanliness
  • 542 reviews 5.3/10 Comfort
  • 311 reviews 7.9/10 Breakfast
  • 289 reviews 4.8/10 Amenities

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