Hotel Mercure Brussels Airport 3 stars

Customer review rating 4.0/5 1,751 reviews
Hotel Mercure Brussels Airport
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Hotel extras

  • Free shuttle service to the airport

  • Only a 15-minute drive to the centre

  • Suites and flats available for longer stays

  • Complimentary fitness centre for guests

  • Just minutes from the NATO district

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • ParkingPaying
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Manual temperature control
  • Airport shuttle
  • Languages spoken at the hotel
  • Laundry
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
Business services
  • 5 meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

Hotel Mercure Brussels Airport

74 avenue Jules Bordet
1140
brussels
belgium

Tel: +3227267335

Fax: (+32)2/7268295

Contact email

Check-in from 14h00

Check out up to 12h00

  • MAES :   80 DA VINCI

  • NATO :   65 DA VINCI

  • BORDET :   55 DA VINCI

  • By plane

    AMSTERDAM SCHIPHOL At 198km / 123.75 miles

  • By plane

    ANTWERPEN DEURNE At 40km / 25 miles

  • By plane

    BRUXELLES NATIONAL At 5.5km / 3.44 miles - Shuttle free

  • By plane

    OSTEND At 114km / 71.25 miles - Shuttle paying

  • By plane

    PARIS ROISSY CHARLES DE GAULLE At 290km / 181.25 miles

  • By boat

    OSTEND At 114km / 71.25 miles

  • By boat

    ZEEBRUGGE At 130km / 81.25 miles

  • By car

    ANTWERP At 5km / 3.13 miles

  • By car

    LIEGE At 3km / 1.88 miles

  • By car

    NAMUR At 3km / 1.88 miles

  • By train

    BORDET At 0km / 0 miles

  • By train

    CENTRAL STATION At 6.5km / 4.04 miles

  • By train

    NORTH STATION At 4.5km / 2.81 miles

GPS :50.874828, 4.41281

Our accommodations

Rooms at the 3-star Mercure Brussels Airport hotel are spacious and comfortable. Stay in either our Standard Room or in one of our Business Flats with kitchenette. Ideal for long stays.

Standard Room with 1 double bed

  • Max. number of persons: 3
  • Area: From 26
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone

Standard Room with 2 single beds

  • Max. number of persons: 2
  • Area: From 26
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone

Superior Room with 1 double bed

  • Max. number of persons: 3
  • Area: From 32
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone

Superior Suite with 1 queensize bed

  • Max. number of persons: 3
  • Area: From 43
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone

Studio for 2 persons

  • Max. number of persons: 3
  • Area: From 43
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone

Our restaurants and bars

VINS SUR 20

Type of cuisine: Regional

Restaurant, with terrace, seating up to 45 people, and winter garden

Dinner

19:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

VINS SUR 20 (WINE BAR)

Photo non contractuelle / Strictly non binding

Bar, with terrace, seating up to 45 people, and winter garden

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 5

  • Maximum size: 138

  • Maximum capacity: 120 people

  • Maximum banquet capacity: 120 people

Find out more

Our guest reviews for
Hotel Mercure Brussels Airport

100% genuine reviews from our guests

Find out more

ALL Rating 4.0/5

1,751 reviews

tripadvisor

TripAdvisor Rating 3.5/5

426 reviews

Room cold

Customer review rating 4.0/5

Anonymous Business - 24/01/2020 Confirmed reviews ALL

The room was freezing cold, I rang front desk to inform them . I was sent a blow heater up . I expected a room change but was not offered that option. The use of blow heaters would in my opinion be a fire hazard especially if left in prolonged time .

Dear Guest, Thank you for taking the time to review your recent stay with us. We are very sorry to hear of the less than satisfactory experience which you had. At the time, our team member had thought that there was a heating problem in all of the rooms and so for that reason had proposed a blow up heater instead of a room change. We sincerely apologize for any inconvenience caused and assure you that we have taken note of your comments regarding the heater. We do hope you will give us the opportunity to better serve you in the future. Kindest regards, I.S.
Customer review rating 4.0/5

Tine Business - 22/01/2020 Confirmed reviews ALL

rooms were ok, but best experience was with the staff. I felt very sick that day and one lady from the staff even gave me the medicine she had in her personal bag, really very nice and supportive.

Dear Tine, Thank you for sharing this review of your stay at Hotel Mercure Brussels Airport. We do our utmost ensure that our guests have the best experience possible with us and it is truly rewarding to receive such positive feedback. I will be sure to let our team members know how much of an impact they made on your experience. We look forward to welcoming you back! Best wishes, I.S.
Customer review rating 4.0/5

Anonymous Business - 22/01/2020 Confirmed reviews ALL

Very friendly staff. However the room was very cold and though I asked the staff this was not fixed during the two nights if my stay. Long waiting time in the hotel bar before I was served.

Dear Guest, Thank you for taking the time to share your feedback. We appreciate your mention of our team members and their efforts to always provide friendly service. However, we do regret that you were not fully satisfied with your room and we apologize for any inconvenience. We have also noted your concern regarding the bar, and we will review this with the team. We hope that you will visit us again for an improved experience. Kind regards, I.S.

In serious need of renovating

Customer review rating 4.0/5

Anonymous Business - 18/01/2020 Confirmed reviews ALL

The rooms are outdated and musty smelling, and the hotel is overpriced for what it has to offer.

Dear Guest, Thank you for taking the time to share your feedback. We regret to hear that you were not completely satisfied with our hotel and that you felt that the room was outdated. We will certainly pass on your valuable feedback to our management team. We hope that at least our teams provided you a good service. We do hope to be able to welcome you back for a more enjoyable stay in the future. Kindest regards, I.S.

Depressing

Customer review rating 4.0/5

Walter Business - 13/01/2020 Confirmed reviews ALL

The Mercure Bru airport (15 min away) is in the middle of nowhere in quite a depressing area. There is nothing around, except for a crappy Italian restaurant (I Goloso). The staff were very friendly. The bar is more of a waiting room. There is no restaurant. The pictures on ALL look very nice and are quite misleading.

Dear Walter, Thank you for taking the time to share your feedback. It is great to know that you received such friendly and professional service from our team members. However, we regret that not all aspects of your stay met your expectations. Currently, we do have an on-site à la carte restaurant and do try our best to ensure that the information concerning our hotel is both accurate and up to date on all of the major booking sites. While we regret that our strategic location, which is between both the Brussels City Centre and Brussels Airport was not to your liking, we have noted your comments. We trust your next stay with us will be a far more positive experience. Best New Year wishes, I.S.
Customer review rating 4.0/5

Martin M. Business - 11/01/2020 Confirmed reviews ALL

online check-in worked well but after quick check-out I did not receive an invoice by email, I am still waiting for the invoice.

Dear Martin, Thank you very much taking the time to share this review. We are pleased that your check-in experience was so convenient. We apologise for any inconvenience, rest assured that your invoice has been sent out again. We hope to welcome you back on your next visit to Brussels. Best wishes, I.S.

Nice clean room

Customer review rating 4.0/5

Fenella Business - 07/01/2020 Confirmed reviews ALL

Nice clean room and not too noisy

Dear Fenella, Thank you for sharing your nice feedback. We are pleased that our hotel met your expectations. We look forward to welcoming you back. Best wishes for the coming year, I.S.

Comfortable, quiet (but warm) room

Customer review rating 4.0/5

Jeroen Business - 02/01/2020 Confirmed reviews ALL

As a regular visitor I am very satisfied with the hotel facilities and services. Small discomfort was during this particular stay that the room was very warm when I arrived (about 24 degrees Celsius, mid December and about 10 degrees outside) and did not cool off despite open window or air conditioning. I'm used to my sleeping room at about 18 degrees maximum and woke up often due to the high temperature.

Dear Jeroen, Thank you for taking the time to share your feedback. It is always a pleasure to welcome a returning guest, and we are glad to hear that our facilities and services are to your satisfaction. We regret you were not able to find the ideal temperature for your room, we do have fans available upon request and our reception team would have happily provided one for you. We hope to welcome you back on your next visit to Brussels. Best New Year wishes, I.S.

Very good with a couple of lapses

Customer review rating 4.0/5

David S. Families - 16/12/2019 Confirmed reviews ALL

Very good stay. Problem at check-in. An authorisation was taken for 100 euros even though I'm platinum. We had an excellent dinner in the restaurant with a very efficient waiter. Despite the card authorisation having been taken, I was told that the bill could not be signed on my room. We went with the waiter to the reception area and fortunately there was a new receptionist who sorted out the problem Other minor lapse. There was no Breakfast tea at breakfast. However the staff member got some for me from housekeeping. Otherwise, everything was fine and the suite very comfortable.

Dear David, Thank you for taking the time to share your experience in our hotel. It is very rewarding to know your stay with us was a great experience, compliments from our guests strengthen our resolve as a team to offer good service. Our team is always happy to help and we are thankful that you appreciated our efforts to make your stay with us enjoyable. We appreciate your kind words about the restaurant and your suite. We have taken note of your comments relating to charging the bill to your room, a deposit is required of all guests including platinum members. We apologise for the inconvenience of having to return to reception to sort out this issue, but are pleased it was dealt with for you at the time. We hope to welcome you back in the future. Seasons Greetings, I.S.
Customer review rating 4.0/5

Anonymous Families - 09/12/2019 Confirmed reviews ALL

On nanten trop l ascenseur

Cher hôte, Merci pour les bonnes notes accordées à la qualité du service ainsi qu'au confort de votre chambre et nous vous prions de nous excuser pour la patience requise pour notre ascenseur lors de forte affluence. Nous espérons avoir le plaisir de vous revoir parmi nous, I.S.

Good rooms, breakfast too poor.

Customer review rating 4.0/5

Jean-pierre Business - 06/12/2019 Confirmed reviews ALL

The rooms are proper. 1 small bottle of water is missing in the fridge. The breakfast is poor, coffee machine not working.

Dear Jean-Pierre, Thank you for taking the time to share your experience during your stay. While we are pleased that your room met your expectations, we regret that our buffet breakfast was not to your taste, we welcome any suggestions which you may have on your next visit. At present, we do not supply bottled water in our rooms, however, there is a shop in the lobby, we have taken note of your comments in this regard. We hope that you will visit us again in the future. Kind regards, I.S.

Noisy

Customer review rating 4.0/5

Wrldamne Business - 02/12/2019 Confirmed reviews ALL

A lot of noise

Dear Wrldamne, Thank you for taking the time to share your experience in our hotel. We are sorry that your recent stay at our hotel didn't meet all your expectations and that you experienced some disturbance. Our team are always on hand to assist with any issues you may have, and are happy to offer a quieter room should one be available. Thank you for bringing this to our attention; we will certainly look into this matter so that we can better ensure the comfort and satisfaction of our guests in the future. We hope to welcome you back again in the future. Best wishes, I.S.

It was ok.

Customer review rating 4.0/5

Jack Business - 02/12/2019 Confirmed reviews ALL

The stay was ok. There was no major drawbacks but there are some things which may be improved. The rooms ware clean but they are too dark, even with all the lights switched on. In addition, the shower water on the 3rd floor could be warmer (tap water was warm enough).

Dear Jack, Thank you for taking the time to share your experience in our hotel. Your feedback is very valuable to us as we are constantly looking for ways to improve our facilities and create the best experience possible for all our guests. We have duly noted your comments and we hope you will be able to return for an improved stay in the future. Very best wishes, I.S.

Matter of fact at a fairly high price

Customer review rating 4.0/5

Anonymous Business - 01/12/2019 Confirmed reviews ALL

The stay was as always, satisfactory for business trip, however at a fairly high price

Dear Guest, Thank you for taking the time to share your feedback. We are delighted to read that you had a satisfying stay with us. Please know that we have noted your concern about our prices and regret that your expectations were not met in this regard. While prices do fluctuate at certain times of the year, we assure you that we do our best to keep them competitive. We all hope to welcome you again. Best regards, I.S.

DR

Customer review rating 4.0/5

Emmanuel K. Families - 19/11/2019 Confirmed reviews ALL

SUPERB

Dear Emmanuel, Thanks for positively reviewing your time at Mercure Brussels Airport, Evere. We are happy that you enjoyed your stay and hope to have you again as a guest in our hotel. Kind regards, I.S.

Clean, warm, good staff

Customer review rating 4.0/5

Iulia Business - 16/11/2019 Confirmed reviews ALL

Very good was that I immediately received the room keys and could rest after long night trip. The Receptionist was very nice and attentive. Breakfast not very diverse, but answered well the price.

Dear Lulia, Thank you for taking the time to share your experience in our hotel. We are proud of our personnel, so it's really rewarding to receive your positive feedback about our team members. We will for sure share your feeling with them. We are always looking for ways to ensure that every guest is fully satisfied, so please don't hesitate to share any suggestions for items you would like to see added to our breakfast buffet. Your feedback is always valued. We hope that you will visit us again in the future. Kind regards, I.S.

Room in bad condition

Customer review rating 4.0/5

Anonymous Business - 10/11/2019 Confirmed reviews ALL

Electrical Sockets at desk in room 512 broken. Bath shower Glas shield had a damage lower seal. Desk chair had tissue on backrest ripped.

Dear Guest, Thank you for your review. We regret that your stay has not fully met your expectations and we are sorry that maintenance was not up to date in your room. As discussed on the day of your departure, we took note of your comments and gave them back to the appropriate departments for support. We are well aware that this kind of situation is not acceptable and we assure you that steps have been taken to ensure that it does not happen again. We do hope to be able to welcome you back for a more enjoyable stay in the future. Kind regards, I.S.

Easy

Customer review rating 4.0/5

Anonymous Business - 08/11/2019 Confirmed reviews ALL

The hotel was in a great location for NATO and the Airport. The lobby was nice and the bar and restaurant were very nice. Delicious food and nice selection of beers.That staff was all very nice and friendly. The rooms were okay. The layout of the rooms and bathrooms were nice but the showers could use some new grout or caulk to give them a face lift. The rooms were also very warm and the circulation dial in the room did not work. But over all it was a nice place to stay.

Dear Guest, Thank you for taking the time to share your experience in our hotel. We are glad that you had a pleasant stay with us; although, we wish it was completely satisfying. We regret to hear of this inconvenience with the temperature in your room. Our team are always on hand to assist with issues such as these, your comfort is out highest priority. We have noted your comments relating to this and the bathroom and handed them to the concerned department for review. It is great to know that our location was convenient for you and that your dining experience met your expectations. We hope to welcome you back. Best wishes, I.S.

Dated hotel

Customer review rating 4.0/5

David Business - 08/11/2019 Confirmed reviews ALL

The location was the main reason for choosing this hotel as it is close to an office I had meetings at. The hotel rooms are very dated and smell a little musty. The bed was very firm and the pillows were so small and thin I need 3 to be anywhere near comfortable. The onsite restaurant was ok but expensive. Overall value for money was poor and I would not stay again given the choice.

Dear David, Thank you very much for this review. Please accept our sincere apologies that your stay didn't meet your expectations, and apologise for any inconvenience. We regret the bedding was not quite to your liking; we would like to believe we provide good quality for our guests’ comfort, unfortunately, we understand that due to personal preferences this is not always the case and we will be taking your comments into consideration. We regret that our prices did not meet your expectations; while we do try to always offer the most competitive rates, these can understandably fluctuate depending on demand. We have also taken note of your comments about your room and will be assessing the situation, your feedback is very useful in helping us to highlight areas for improvement. We hope to welcome you back again in the future. Best wishes, I.S.

Recent stay - Av. Jules-Bordet Mercure

Customer review rating 4.0/5

Stu J. Couples - 07/11/2019 Confirmed reviews ALL

Unfortunately the hotel suffered from an inability to regulate the heating system, which required us to use the windows to keep the temperature at a reasonable 22 degrees Celsius.

Dear Stu, Thank you for taking the time to share your experience in our hotel. Unfortunately, it seems that we did not meet all of your expectations. We regret to hear of this inconvenience with the temperature in your room. We do have fans available at reception; our team would be delighted to bring you one upon request. Nevertheless, we have noted your comments and handed them to the concerned department for review. We hope to welcome you back on your next visit to Brussels for an improved experience. Best wishes, I.S.
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