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Hotel Mercure Brussels Airport 3 stars

TripAdvisor rating 3.5/5 422 reviews
Hotel Mercure Brussels Airport
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+ 18 Services
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Hotel extras

  • 100% Non smoking hotel

  • Located near the NATO district

  • Free access to our fitness centre

  • Free airport shuttle for hotel guests

  • Enjoy your diner at Vins Sur 20 restaurant

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • ParkingPaying
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Manual temperature control
  • Airport shuttle
  • Languages spoken at the hotel
  • Laundry
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
Business services
  • 5 meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

Hotel Mercure Brussels Airport

74 avenue Jules Bordet
1140
brussels
belgium

Tel: +3227267335

Fax: (+32)2/7268295

Contact email

Check-in from 14h00

Check out up to 12h00

  • MAES :   80 DA VINCI

  • NATO :   65 DA VINCI

  • BORDET :   55 DA VINCI

  • By plane

    AMSTERDAM SCHIPHOL At 198km / 123.75 miles

  • By plane

    ANTWERPEN DEURNE At 40km / 25 miles

  • By plane

    BRUXELLES NATIONAL At 5.5km / 3.44 miles - Shuttle free

  • By plane

    OSTEND At 114km / 71.25 miles - Shuttle paying

  • By plane

    PARIS ROISSY CHARLES DE GAULLE At 290km / 181.25 miles

  • By boat

    OSTEND At 114km / 71.25 miles

  • By boat

    ZEEBRUGGE At 130km / 81.25 miles

  • By car

    ANTWERP At 5km / 3.13 miles

  • By car

    LIEGE At 3km / 1.88 miles

  • By car

    NAMUR At 3km / 1.88 miles

  • By train

    BORDET At 0km / 0 miles

  • By train

    CENTRAL STATION At 6.5km / 4.04 miles

  • By train

    NORTH STATION At 4.5km / 2.81 miles

GPS :50.874828, 4.41281

Our accommodations

Rooms at the 3-star Mercure Brussels Airport hotel are spacious and comfortable. Stay in either our Standard Room or in one of our Business Flats with kitchenette. Ideal for long stays.

Standard Room with 1 double bed

  • Max. number of persons: 3
  • Area: From 26m²
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone

Standard Room with 2 single beds

  • Max. number of persons: 2
  • Area: From 26m²
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone

Superior Room with 1 double bed

  • Max. number of persons: 3
  • Area: From 32m²
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone

Superior Suite with 1 queensize bed

  • Max. number of persons: 3
  • Area: From 43m²
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone

Studio for 2 persons

  • Max. number of persons: 3
  • Area: From 43m²
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone

Our restaurants and bars

VINS SUR 20

Type of cuisine: Regional

Photo non contractuelle / Strictly non binding

Restaurant, with terrace, seating up to 45 people, and winter garden

Dinner

19:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

VINS SUR 20 (WINE BAR)

Photo non contractuelle / Strictly non binding

Bar, with terrace, seating up to 45 people, and winter garden

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 5

  • Maximum size: 138 m²

  • Maximum capacity: 120 people

  • Maximum banquet capacity: 120 people

Find out more

Our guest reviews for
Hotel Mercure Brussels Airport

100% genuine reviews from our guests

Find out more

ALL Rating 4.0/5

1,687 reviews

tripadvisor

TripAdvisor Rating 3.5/5

422 reviews

Noisy

Customer review rating 4.0/5

Wrldamne Business - 02/12/2019 Confirmed reviews ALL

A lot of noise

Dear Wrldamne, Thank you for taking the time to share your experience in our hotel. We are sorry that your recent stay at our hotel didn't meet all your expectations and that you experienced some disturbance. Our team are always on hand to assist with any issues you may have, and are happy to offer a quieter room should one be available. Thank you for bringing this to our attention; we will certainly look into this matter so that we can better ensure the comfort and satisfaction of our guests in the future. We hope to welcome you back again in the future. Best wishes, I.S.

It was ok.

Customer review rating 4.0/5

Jack Business - 02/12/2019 Confirmed reviews ALL

The stay was ok. There was no major drawbacks but there are some things which may be improved. The rooms ware clean but they are too dark, even with all the lights switched on. In addition, the shower water on the 3rd floor could be warmer (tap water was warm enough).

Dear Jack, Thank you for taking the time to share your experience in our hotel. Your feedback is very valuable to us as we are constantly looking for ways to improve our facilities and create the best experience possible for all our guests. We have duly noted your comments and we hope you will be able to return for an improved stay in the future. Very best wishes, I.S.

Matter of fact at a fairly high price

Customer review rating 4.0/5

Anonymous Business - 01/12/2019 Confirmed reviews ALL

The stay was as always, satisfactory for business trip, however at a fairly high price

Dear Guest, Thank you for taking the time to share your feedback. We are delighted to read that you had a satisfying stay with us. Please know that we have noted your concern about our prices and regret that your expectations were not met in this regard. While prices do fluctuate at certain times of the year, we assure you that we do our best to keep them competitive. We all hope to welcome you again. Best regards, I.S.

DR

Customer review rating 4.0/5

Emmanuel K. Families - 19/11/2019 Confirmed reviews ALL

SUPERB

Dear Emmanuel, Thanks for positively reviewing your time at Mercure Brussels Airport, Evere. We are happy that you enjoyed your stay and hope to have you again as a guest in our hotel. Kind regards, I.S.

Clean, warm, good staff

Customer review rating 4.0/5

Iulia Business - 16/11/2019 Confirmed reviews ALL

Very good was that I immediately received the room keys and could rest after long night trip. The Receptionist was very nice and attentive. Breakfast not very diverse, but answered well the price.

Dear Lulia, Thank you for taking the time to share your experience in our hotel. We are proud of our personnel, so it's really rewarding to receive your positive feedback about our team members. We will for sure share your feeling with them. We are always looking for ways to ensure that every guest is fully satisfied, so please don't hesitate to share any suggestions for items you would like to see added to our breakfast buffet. Your feedback is always valued. We hope that you will visit us again in the future. Kind regards, I.S.

Room in bad condition

Customer review rating 4.0/5

Anonymous Business - 10/11/2019 Confirmed reviews ALL

Electrical Sockets at desk in room 512 broken. Bath shower Glas shield had a damage lower seal. Desk chair had tissue on backrest ripped.

Dear Guest, Thank you for your review. We regret that your stay has not fully met your expectations and we are sorry that maintenance was not up to date in your room. As discussed on the day of your departure, we took note of your comments and gave them back to the appropriate departments for support. We are well aware that this kind of situation is not acceptable and we assure you that steps have been taken to ensure that it does not happen again. We do hope to be able to welcome you back for a more enjoyable stay in the future. Kind regards, I.S.

Easy

Customer review rating 4.0/5

Anonymous Business - 08/11/2019 Confirmed reviews ALL

The hotel was in a great location for NATO and the Airport. The lobby was nice and the bar and restaurant were very nice. Delicious food and nice selection of beers.That staff was all very nice and friendly. The rooms were okay. The layout of the rooms and bathrooms were nice but the showers could use some new grout or caulk to give them a face lift. The rooms were also very warm and the circulation dial in the room did not work. But over all it was a nice place to stay.

Dear Guest, Thank you for taking the time to share your experience in our hotel. We are glad that you had a pleasant stay with us; although, we wish it was completely satisfying. We regret to hear of this inconvenience with the temperature in your room. Our team are always on hand to assist with issues such as these, your comfort is out highest priority. We have noted your comments relating to this and the bathroom and handed them to the concerned department for review. It is great to know that our location was convenient for you and that your dining experience met your expectations. We hope to welcome you back. Best wishes, I.S.

Dated hotel

Customer review rating 4.0/5

David Business - 08/11/2019 Confirmed reviews ALL

The location was the main reason for choosing this hotel as it is close to an office I had meetings at. The hotel rooms are very dated and smell a little musty. The bed was very firm and the pillows were so small and thin I need 3 to be anywhere near comfortable. The onsite restaurant was ok but expensive. Overall value for money was poor and I would not stay again given the choice.

Dear David, Thank you very much for this review. Please accept our sincere apologies that your stay didn't meet your expectations, and apologise for any inconvenience. We regret the bedding was not quite to your liking; we would like to believe we provide good quality for our guests’ comfort, unfortunately, we understand that due to personal preferences this is not always the case and we will be taking your comments into consideration. We regret that our prices did not meet your expectations; while we do try to always offer the most competitive rates, these can understandably fluctuate depending on demand. We have also taken note of your comments about your room and will be assessing the situation, your feedback is very useful in helping us to highlight areas for improvement. We hope to welcome you back again in the future. Best wishes, I.S.

Recent stay - Av. Jules-Bordet Mercure

Customer review rating 4.0/5

Stu J. Couples - 07/11/2019 Confirmed reviews ALL

Unfortunately the hotel suffered from an inability to regulate the heating system, which required us to use the windows to keep the temperature at a reasonable 22 degrees Celsius.

Dear Stu, Thank you for taking the time to share your experience in our hotel. Unfortunately, it seems that we did not meet all of your expectations. We regret to hear of this inconvenience with the temperature in your room. We do have fans available at reception; our team would be delighted to bring you one upon request. Nevertheless, we have noted your comments and handed them to the concerned department for review. We hope to welcome you back on your next visit to Brussels for an improved experience. Best wishes, I.S.

Never again

Customer review rating 4.0/5

T O. Business - 07/11/2019 Confirmed reviews ALL

The hotel was grossly hot, the furniture in the rooms disgustingly tired and the condition / maintenance of the corridors etc significantly below what I believe I should expect of a Mercure.

Dear Guest, Thank you for taking the time to share your feedback. Unfortunately, it seems that we did not meet all of your expectations; we are sorry to hear that our decor and facilities were not to your tastes. We regret to hear of this inconvenience with the temperature in your room. We do have fans available at reception; our team would be delighted to bring you one upon request. Nevertheless, we have noted your comments and handed them to the concerned department for review. We do hope to be able to welcome you back for a more enjoyable stay in the future. Kindest regards, I.S.

Maybe too hot in rooms

Customer review rating 4.0/5

José A. Business - 04/11/2019 Confirmed reviews ALL

This was not the first time in your hotel and I have to recognize that the quality of rooms satisfy me but, in this occasion the rooms heating system was to high. I asked for stop it and the offer was the possibility to change the room, but the problem was the same in all rooms, (we were three persons of the same group with the same problem). It could be interesting if the centralized heating system was no so high temperature. First time I do not provide a "10" to my stay.

Dear José, Thank you for taking the time to share your experience in our hotel. We are glad that you had a pleasant stay with us; although, we wish it was completely satisfying. We regret to hear of this inconvenience with the temperature in your room. We do have fans available at reception; our team would be delighted to bring you one upon request. Nevertheless, we have noted your comments and handed them to the concerned department for review. Despite this, we hope to welcome you back again for a more pleasant stay in the future. Best wishes, I.S.

Satisfying

Customer review rating 4.0/5

Johan V. Business - 02/11/2019 Confirmed reviews ALL

Price of drinks too high!

Dear Johan, Thank you for taking the time to share your thoughts with us. We are delighted that you had a pleasant experience during your stay. We however regret that our drink prices did not meet your expectations; we have taken note of your comments and handed them to the concerned department for review. We hope to welcome you back. Best wishes, I.S.

As usual ;)

TripAdvisor rating 3.5/5

mathieut82 Business - 30/10/2019 TripAdvisor review

The room was ok, the employees there are really nice and helpful. The restaurant for the dinner and the breakfast were good and tasty (a bit expensive). They have nice beers and the free wifi is fast enough.

Dear Mathieu, Thank you for taking the time to share your experience during your stay. It is very rewarding to know your stay with us was a great experience, it is very encouraging for us. Our team is always happy to help and we are thankful that you appreciated our efforts to make your stay with us enjoyable. We have taken note of your comments relating to our food prices and handed them to the concerned department. We hope to welcome you back on your next visit to Brussels. Best wishes, I.S.

room too hot with very noisy airco

Customer review rating 4.0/5

Boris H. Business - 28/10/2019 Confirmed reviews ALL

friendly team, however the room are old, they smell and the airco doesn't work well and makes a lot of noise

Dear Boris, Thank you for taking the time to share your experience in our hotel. While we are pleased to hear of the friendly service provided by our team, we are sorry to hear that your stay did not meet your expectations; and regret that you did not make us aware of any shortcomings at the time so that we may have taken the necessary action. Our team is always available to assist with any needs or concerns which you may have. Also, our rooms feature a pulsed air system instead of air conditioning and we do have fans available by reception which may be requested at any time. We truly value all feedback and I sincerely apologize that you were not entirely satisfied with your recent experience. We hope that you will visit us again in the future for an improved stay. Kind regards, I.S.

Nice bedroom, dirty bathroom

Customer review rating 4.0/5

Ruth Business - 28/10/2019 Confirmed reviews ALL

Nice bedroom, dirty bathroom

Dear Ruth, Thank you for taking the time to share your experience in our hotel. While we are pleased that you enjoyed your room, we regret that your bathroom didn't meet your expectations. As we hold hygiene in high regard, we thank you for bringing this to our attention, we can confirm that we have addressed the matter concerning the bathroom. Despite this, we hope to welcome you back again for a more pleasant stay in the future. Best wishes, I.S.

Very nice personnel, hotel itself needs a facelift

Customer review rating 4.0/5

Paul Business - 28/10/2019 Confirmed reviews ALL

The personnel in the hotel is very nice. Friendly and very helpful. I have been to this hotel several times before but it stood out that the quality of the room was getting old. Shower was full of mold, carpet was worn out, air conditioning was not working properly, the window almost fell out while opening it (this was fixed later on).

Dear Paul, Thank you for taking the time to share your experience in our hotel. It is always a pleasure for us to welcome a returning guest. We appreciate your kind mention of our team members who work hard to ensure that we deliver exceptional service. However, we are sorry to read that you were not completely satisfied with your room. Your feedback has been duly noted and handed to the concerned departments to be addressed, our guests' comfort and satisfaction is very important to us. We hope to welcome you back for an improved stay. Best wishes, I.S.

Mr

Customer review rating 4.0/5

The H. R. W. S. B. W. U. A. A. C. S. W. D. Business - 27/10/2019 Confirmed reviews ALL

Terrible

Dear Guest, Thank you for taking the time to share your feedback. Unfortunately it seems that we did not meet all of your expectations. We regret the bedding was not quite to your liking; we would like to believe we provide good quality for our guests’ comfort, unfortunately we understand that due to personal preferences this is not always the case and we will be taking your comments into consideration. We urge guests to make us aware of any issues or concerns during their stay so that these may be immediately addressed. Your comfort is of the utmost importance to us. We trust your next stay with us will be a far more positive experience. Kind regards, I.S.

Almost an airport hotel

Customer review rating 4.0/5

Fred B. Couples - 26/10/2019 Confirmed reviews ALL

Not really an airport hotel when the shuttle only runs early morning and evening. Anything in daytime means a €20 taxi fare. We selected this hotel based on free shuttle, and I couldn't find any reference to limited hours on the web site, so we only found out when we got to the airport. Might as well stayed in the city. For this reason we would look elsewhere next time. Front desk staff were attentive, but we had to quite particular for directions to city. A printed sheet with public transport options would be good. Restaurant staff a little less engaging, particularly at breakfast. Had to wait about 10 minutes for someone to attend to coffee machine, and only prompted by me half disassembling to refill water. The tray with baked beans, tomato and whatever else was supposed to be there wasn't replenished during our breakfast at all. Dinner was limited choice, but what we selected was very nice, and the wine (Sauvignon) by glass was excellent. shower had fantastic rain head. Bed was comfortable but second pillow was only a cushion. As some other reviews had noted , just about every switch was covered with dust, maybe the type of plastic but was pretty obvious so should have wiped in cleaning. Couldn't get the room cool on first night, so slept with window wide open on second night

Dear Fred, Thank you for taking the time to share your experience in our hotel. We are glad that you had a pleasant stay with us; although, we wish it was completely satisfying. We regret to hear of this inconvenience with the shuttle and will try to provide more information on the website regarding the schedule. Please do not hesitate to contact us for information and assistance at anytime. I will discuss your comments with our team for improved service in the future. We hope to welcome you back soon for a more enjoyable stay. Best wishes, I.S.

Me

Customer review rating 4.0/5

Anonymous Business - 25/10/2019 Confirmed reviews ALL

Shower mould, undelivered room service, broken AC and uncleared room.

Dear Guest, Thank you for taking the time to share your experience. We are sorry to hear that your stay did not meet your expectations; and regret that you did not make us aware of any shortcomings at the time so that we may have taken the necessary action. Our team is always available to assist with any needs or concerns which you may have. Also, our rooms feature a pulsed air system instead of air conditioning and we do have fans available by reception which may be requested at any time. We truly value all feedback and I sincerely apologize that you were not entirely satisfied with your recent experience. We hope to welcome you back in the future. Best wishes, I.S.

Friendly, helpful people, but hotel is outdated

Customer review rating 4.0/5

Anonymous Business - 24/10/2019 Confirmed reviews ALL

The hotel staff is excellent and very helpful. The hotel interior is pretty outdated and is ready for a fresh up.

Dear Guest, Thank you very much taking the time to share this review. We are proud of the high level of personal service we offer so it's really rewarding to receive your positive feedback about our team members. While we do carry out maintenance whenever necessary to ensure that our facilities are up to date, we have nonetheless noted your comments and passed them along to the departments concerned. We hope to welcome you back on your next visit to Brussels. Best wishes, I.S.
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