Hotel Mercure Brussels Airport 3 stars

- Room which is called Gym can hardly call gym :( i) Lack of equipement. ii) Equipment which is there does not allow to have proper workout (gym is boring in general - that room makes gym even more boring). - Selection for the breakfast is poor. i) Lack of "hot" food. ii) Eggs were never properly boiled - it was impossible to peel an egg. iii) If there are a bit more people, waiting for coffee occupies total time available for breakfast. - In room lighting is "depressing". I wanted to work in second part of the day - there was no proper light: main light is enough only till the entrance, all standing lamps (on the table or on the floor) do not give enough light for working with laptop.

Superb

The room was freezing cold, I rang front desk to inform them . I was sent a blow heater up . I expected a room change but was not offered that option. The use of blow heaters would in my opinion be a fire hazard especially if left in prolonged time .

rooms were ok, but best experience was with the staff. I felt very sick that day and one lady from the staff even gave me the medicine she had in her personal bag, really very nice and supportive.

Very friendly staff. However the room was very cold and though I asked the staff this was not fixed during the two nights if my stay. Long waiting time in the hotel bar before I was served.

The rooms are outdated and musty smelling, and the hotel is overpriced for what it has to offer.

The Mercure Bru airport (15 min away) is in the middle of nowhere in quite a depressing area. There is nothing around, except for a crappy Italian restaurant (I Goloso). The staff were very friendly. The bar is more of a waiting room. There is no restaurant. The pictures on ALL look very nice and are quite misleading.

online check-in worked well but after quick check-out I did not receive an invoice by email, I am still waiting for the invoice.

Nice clean room and not too noisy

As a regular visitor I am very satisfied with the hotel facilities and services. Small discomfort was during this particular stay that the room was very warm when I arrived (about 24 degrees Celsius, mid December and about 10 degrees outside) and did not cool off despite open window or air conditioning. I'm used to my sleeping room at about 18 degrees maximum and woke up often due to the high temperature.

Very good stay. Problem at check-in. An authorisation was taken for 100 euros even though I'm platinum. We had an excellent dinner in the restaurant with a very efficient waiter. Despite the card authorisation having been taken, I was told that the bill could not be signed on my room. We went with the waiter to the reception area and fortunately there was a new receptionist who sorted out the problem Other minor lapse. There was no Breakfast tea at breakfast. However the staff member got some for me from housekeeping. Otherwise, everything was fine and the suite very comfortable.

The room was ok, the employees there are really nice and helpful. The restaurant for the dinner and the breakfast were good and tasty (a bit expensive). They have nice beers and the free wifi is fast enough.

Not satisfied of my stay, the shuttle didn't run after 8pm and not at all on Friday afternoon, do we had to add the expense of a taxi to get there in addition of already very high rate hotel! The website therefore is deceptive as it doesn't specify the shuttle stops that early!!! The bathroom (shower was blackened with mold! Not what you expect in a hotel Mercure of that price. The staff was nice though.

I really love Mercure hotels - good quality, great value! Same as IBIS (from the same chain of Accor Hotels). But this was exception, bad exception. I assume 20 years ago it was great hotel, but now... it desperately needs renovation! And I assume change of management as well, because to fix broken furniture or clean rooms properly (so they do not stink anymore) you need only better attitude...

As usual the facilities were great. Friendly staff and a pleasent environment. I would recommend this to people for a business trip close to the airport. The location is close to several major organisations.