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Mercure Pau Palais des Sports Hotel 4 stars

Customer review rating 4.5/5 1,029 reviews

#ALLSAFE Accor

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Mercure Pau Palais des Sports Hotel
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Hotel extras

  • Hotel completely renovated since 2019.

  • Fiber optics

  • Pool and chill-out terrace.

  • Sports channels (Bein Sport) and international channels - RMC

  • Restaurant with fresh, seasonal and organic produce

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre (Nearby)
  • Golf course 18 holes (Nearby)
  • Beach and water sports
  • Other sports activities
  • Skiing
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 6 meeting room(s)
  • Copy/print service available

Hotel location

Mercure Pau Palais des Sports Hotel

106 Avenue de l Europe
64000
pau
france

Tel: +33559842970

Fax: (+33)559845611

Check-in from 12h00

Check out up to 12h00

  • CENTRE HOSPITALIER :  1 ET 2 TERMINUS

  • GARE/AEROPORT :  20 EUROPE

  • PAU :  4 PALAIS SPORTS

  • PAU- :  8 HOPITAL

  • By plane

    BIARRITZ PARME At 100km / 62.14 miles

  • By plane

    PAU PYRENEES At 7km / 4.35 miles

  • By plane

    TARBES LOURDES At 35km / 21.75 miles

  • By plane

    TARBES LOURDES At 35km / 21.75 miles

  • By car

    ARTIX At 21km / 13.13 miles

  • By car

    PAU At 0.3km / 0.19 miles

  • By car

    SOUMOULOU At 18km / 11.25 miles

  • By train

    PAU At 7km / 4.35 miles

GPS :43.329243, -0.352751

Our accommodation(s)

Choose one of the various categories available: Standard Rooms, Superior Rooms or Suites overlooking the pool and the Pyrenees mountain range.

Standard Room with 1 double bed

Accessible room
  • Max. number of persons: 2
  • Area: From 18 m² / 194 sq ft
  • Views: Garden View, Pool side *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV

Standard Room with 2 single beds

  • Max. number of persons: 2
  • Area: From 18 m² / 194 sq ft
  • Views: Pool side, Garden View *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV

Privilege Room - 1 double bed

Accessible room
  • Max. number of persons: 2
  • Area: From 18 m² / 194 sq ft
  • Views: Pool side, Garden View *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Superior Room with 1 double bedNon contractual photo

  • Max. number of persons: 2
  • Area: From 18 m² / 194 sq ft
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
Rooms

Our restaurants and bars

LA BASSE COUR

Type of cuisine: Regional

Le Bar de La Basse Cour

Non contractual photo

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 60 m²

  • Maximum capacity: 40 people

Find out more

Our guest reviews for
Mercure Pau Palais des Sports Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

1,029 reviews

tripadvisor

TripAdvisor Rating 4.0/5

100 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Well located and we had previously stayed at the hotel and found it to be very satisfactory

Customer review rating 4.5/5

Eric M. Couples - 06/01/2021 Confirmed reviews ALL

On this occasion, we were one of the first guests to arrive after the compulsory closure at the time of the New Year. We were warmly greeted despite only limited catering facilities had been restarted. But more particularly the young lady on reception informed us that the purse which had inadvertently been dropped from our car at a fuel service point on our journey. She was most helpful in speaking to the people who had found the hotel reservation together with our passports and other documents in the purse and organising for us to return to collect the items the following day. All went well and we are extremely grateful to Danielle for helping us to recover the purse and contents.

Dear guest, We very much appreciate your comments regarding your stay at the Hôtel Mercure Pau Palais des Sports. It is always a pleasure to receive positive feedback. I will share your comments with our team, and especially with Camille and Ryad, our receptionnists during your stay, and Danielle who helped you to find all your items that you have lost at the fuel service point. I am sure that this feedback will serve as an encouragement to them as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Carlos Galban, General Manager.

Well located

Customer review rating 4.5/5

Patricia Business - 04/11/2020 Confirmed reviews ALL

Good bed, nice bedroom. The rooms have an electric kettle: that is really good. Thank you The door of the toilette was really noisy. Breakfast is expensive regarding the restrictions to be eating in the room (not chair, just a heavy armchair to move until the table).

Dear guest, Thank you for taking the time to write to us following your stay in our hotel Mercure Pau Palais des Sports. We are very pleased to see that you liked the comfort of your room and the quality of the equipments (bed, kettle). Indeed, our hotel has been completely renovated in May 2019 and it's very important to us to have the feedback of our guests after this major changement. We deeply regret that the breakfast service did not meet your expectations and ask you to accept our sincere apologies. Health measures oblige us to review certain of our services in order to ensure our customers’ safety and to adapt the specific services offered accordingly. We are aware of the importance of breakfast for the quality of your stay and that is why we hope that we will very soon be able to return to a situation that will enable us to provide you with our normal service. Please be assured that during this exceptional period, our teams are committed to offering you the warmest possible welcome. We always endeavour to ensure that you benefit from the highest possible quality of service during your stays and your opinions are therefore extremely valuable to us. We look forward to welcoming you again in the near future and beg to remain, Yours sincerely, Carlos Galban, General Manager

Well located for Pau Eventing

Customer review rating 4.5/5

Anonymous Couples - 27/10/2020 Confirmed reviews ALL

Helpful staff

Dear guest, We very much appreciate your compliments regarding your stay at the Hôtel Mercure Pau Palais des Sports. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Carlos Galban, General Manager.

Small rooms, friendly staff, good food

Customer review rating 4.5/5

Philippe Business - 02/10/2020 Confirmed reviews ALL

Warm welcome, easy check in and check out, friendly staff and surprisingly good food for an hotel restaurant. My room was comfy but very small and in particular when you need to work in there.

Dear guest, First of all, we would like to thank you for your very positive comments following your stay in our hotel Mercure Pau Palais des Sports. We are particularly happy to note that you appreciated the professionalism and hospitality of all of our staff and the quality of our restaurant "La Basse-Cour". We will not fail to pass on your positive comments to our entire team, and especially to Maëlys, our waitress. Your satisfaction is the most important reward for our staff, who are committed to ensuring the greatest care and attention, in particular in view of the current circumstances. We look forward to having the pleasure of welcoming you again soon. Yours sincerely, Carlos Galban, General Manager.

Well located hotel

Customer review rating 4.5/5

Mark Couples - 27/09/2020 Confirmed reviews ALL

Very comfortable night. Hotel public areas are well appointed and dinner in the restaurant was good. The venue is well located for access to the motorways as well as the city.

Dear MARK L., We very much appreciate your comments regarding your stay at the Hôtel Mercure Pau Palais des Sports. It is always a pleasure to receive positive feedback. Thank you for qualifying our hotel as "comfortable" and "well located". It is a great encouragement for us to see that you enjoyed your stay during this particular time. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Carlos Galban, General Manager

Very good

Customer review rating 4.5/5

John N. Business - 16/09/2020 Confirmed reviews ALL

Covid well managed by local team, good service level

Dear JOSEPHUS V., We very much appreciate your comments regarding your stay at the Hôtel Mercure Pau Palais des Sports. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services, despite the recent constraints due to the new coronavirus. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Carlos Galban General Manager

Very convenient for what I need and good value for money

Customer review rating 4.5/5

Anonymous Business - 03/09/2020 Confirmed reviews ALL

Good value for money, room is comfortable and quiet. Personnel have adapted well to the COVID constraints.

Dear ANDREW P., We very much appreciate your comments regarding your stay at the Hôtel Mercure Pau Palais des Sports. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff, especially during this particular times. I noted your comment about disposable containers. I wanted to inform you that these are single-use containers, but recyclable and sorted immediately after use in order to limit our environmental impact. Thank you again for your compliments and we hope your next visit will be as pleasant as this one. Sincerely, Carlos Galban General Manager

Well located

Customer review rating 4.5/5

Geoffrey P. Families - 31/08/2020 Confirmed reviews ALL

overall the Hotel was a changed booking due to Covid, we usually stay in the Novotel. this hotel was a very good move for use all facilitated by Accor. we found reception very good, the young girl looked to be in training so we were happy to help out, the burger was excellent as ever and the room was of a very good standard. we felt at home and secure. the only downside is that the restaurant was a tad expensive

Dear GEOFFREY P., We very much appreciate your comments regarding your stay at the Hôtel Mercure Pau Palais des Sports. It is always a pleasure to receive positive feedback. I will share your comments with our team, and especially with Huyen, our front desk apprentice. I am sure that this feedback will serve as an encouragement to her and to all of our staff as we strive to continuously improve the quality of our services. It's also very important to me to see that you felt at home and secure during your stay. It is in the Mercure DNA's to make you feel "in harmony with people and places", and more than ever during this particular time. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Carlos Galban General Manager

Correct

Customer review rating 4.5/5

R Solo - 22/08/2020 Confirmed reviews ALL

RAS

Monsieur R., Nous vous remercions d’avoir pris le temps de nous évaluer à la suite de votre séjour à l'Hôtel Mercure Pau Palais des Sports. Je remarque d'après la note attribuée, que quelques améliorations auraient pu être apportées à votre séjour afin de vous apporter entière satisfaction. N'hésitez pas à me faire part directement de vos recommandations d'amélioration sur mon adresse e-mail personnelle : H0… Cela me ferait plaisir d'échanger avec vous afin d'améliorer notre prestation. Dans l'attente de votre message, je vous souhaite une excellente journée. Carlos Galban Directeur

Virus Safe

Customer review rating 4.5/5

Alan P. Couples - 14/08/2020 Confirmed reviews ALL

We were pleased to see how good the virus precautions were to keep us safe

Dear ALAN P., We very much appreciate your comments regarding your stay at the Hôtel Mercure Pau Palais des Sports. It is always a pleasure to receive positive feedback, especially during this particular time. Thank you again for sharing your experience and qualified our hotel as "Virus Safe". It is very important for us. We hope your next visit will be as pleasant as the previous one. Sincerely, Carlos Galban General Manager

Ideal stopover

Customer review rating 4.5/5

Peter D. Couples - 06/08/2020 Confirmed reviews ALL

Very clean and aware of Covid 19

Dear PETER D., We very much appreciate your comments regarding your stay at the Hôtel Mercure Pau Palais des Sports. It is always a pleasure to receive positive feedback. Thank you for saying that our hotel is very clean! It is very important for us during this particular time. I will share your comments with our team, and especially our restaurant staff that you mentionned as a special contributor of your satisfaction. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Carlos Galban General Manager.

Great location!

Customer review rating 4.5/5

Danielk Couples - 03/08/2020 Confirmed reviews ALL

No comments! Keep up a good work.

Dear guest, We very much appreciate your comments regarding your stay at the Hôtel Mercure Pau Palais des Sports. It is always a pleasure to receive positive feedback, especially during this particular time. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Carlos Galban General Manager

Personnel ok

Customer review rating 4.5/5

S. Couples - 29/07/2020 Confirmed reviews ALL

Normal

Monsieur S., Nous vous remercions d'avoir pris le temps de nous évaluer suite à votre séjour à l'Hôtel Mercure Pau Palais des Sports. Vous semblez plutôt satisfait de votre séjour dans notre établissement, ce qui me fait particulièrement plaisir. Nous sommes désolés de votre mésaventure concernant la télévision. Effectivement, nous disposons le week-end uniquement d'une astreinte technique qui ne se déplace qu'en cas d'urgence (danger immédiat pour les clients, ou panne globale par exemple). Nous nous excusons néanmoins de ne pas avoir pu régler votre souci de télévision sur le moment. Nous prenons très au sérieux vos remarques, c'est pourquoi, suite à votre commentaire, nous avons fait passer notre technicien dans votre chambre afin que cette situation ne se reproduise pas. Nous serions ravi de vous recevoir à nouveau afin de vous faire oublier cette expérience déçue. Dans cette attente, je vous souhaite une très bonne journée. Carlos Galban Directeur

Under the circumstances

Customer review rating 4.5/5

Geoffrey P. Families - 26/07/2020 Confirmed reviews ALL

Very good. Excellent safety measures. Friendly staff.

Dear GEOFFREY P., We very much appreciate your comments regarding your stay at the Hôtel Mercure Pau Palais des Sports. It is always a pleasure to receive positive feedback. Thank you for underlining the enforcement of the cleaning measures, and the quality of our staff. I will share your compliments with my team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Carlos Galban General Manager

Nice hotel with friendly staff

Customer review rating 4.5/5

Daniel Solo - 25/07/2020 Confirmed reviews ALL

Really nice hotel with outside terrace and swimming pool. You can get to the centre of Pau on bus in a few minutes and maybe 10 to 20 minutes walk to the large shopping centre, university campus and hospital. The breakfast was good and dinner in the restaurant was nice too. The hotel has done a very good job in setting up for the covid-19 regulations and you can feel safe and comfortable there.

Dear guest, Thank you for your kind comments regarding your stay at the Hôtel Mercure Pau Palais des Sports. It is always a pleasure to receive positive feedback, especially during this particular period. I'm pleased to see that you liked our newly renovated hotel. Thank you again and we hope your next visit will be as pleasant as the previous one. Sincerely, Carlos Galban General Manager

Good

Customer review rating 4.5/5

Shakey Business - 16/07/2020 Confirmed reviews ALL

A better than average Mercure , my real complaint is that a Feather Pillow isn’t available at ANY of your group, as a regular Accor user it would be a great option and I’d stay more than I do , a petty complaint but important to more than a few I know

Dear guest, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Pau Palais des Sports. We are pleased to see that you globaly liked your stay at our hotel in Pau. Nevertheless, I am sorry that your experience with the disposable recipients at the breakfast did not meet your expectations. We are making our maximum to guarantee the security of our guest, with non reusable but recyclable recipients, due to the Covid-19 period that we are in. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Carlos Galban General Manager

Good stay

Customer review rating 4.5/5

Amber W. Couples - 15/07/2020 Confirmed reviews ALL

Lovely staff , good food and a comfortable bed, the hotel was very clean, would love to stay there again

Dear ANDREW w., We very much appreciate your comments regarding your stay at the Hôtel Mercure Pau Palais des Sports. It is always a pleasure to receive positive feedback, especially during this particular time. I will share your comments with our team, and particulary with Maëlys, the waitress that served your dinner ! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Carlos Galban General Manager

Went the extra mile in difficult circumstances

Customer review rating 4.5/5

Roger B. Couples - 25/03/2020 Confirmed reviews ALL

I booked this hotel for a nights rest on Journey from the UK to my home in Spain during the present COVID 19 Pandemic. As far as I am concerned the hotel could not have done more to help. From phoning me during the day to confirm that I was still arriving and for prompt attention on my arrival. Our room was fine for our needs and as I had another 1000 kilometres to drive the next day the offer of Breakfast to be left at our door the next morning was a lot more than the hotel we stayed at the night before. A personal thanks to the hotel for all their help in difficult circumstances

Well located for one-night stay, good atmosphere, discret service

Customer review rating 4.5/5

M. Friends - 09/03/2020 Confirmed reviews ALL

I was there to visit some friends from Pau. With its direct access from/to the motorway and easy access to the city the hotel is a good location. Rooms are clean and the staff, helpful and discreet, which is a good quality nowadays.

Dear AGNES M., We very much appreciate your comments regarding your stay at the Hôtel Mercure Pau Palais des Sports. It is always a pleasure to receive positive feedback. I will share your comments with our team, and especially with our restaurant waiter David. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Carlos Galban General Manager
Customer review rating 4.5/5

Peter Couples - 08/03/2020 Confirmed reviews ALL

There were a few things we were not very happy with. Only one chair in a double room - should be two. Also at breakfast at 0830 we asked for some fresh scrambled eggs and were told it was not possible because the previous week had been very busy! Not what we would expect from a 4 star hotel.

Dear PETER D., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Pau Palais des Sports. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I note your recommendations for improvement, in particular concerning the second chair in the double room. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Carlos Galban General Manager

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