Customer review rating 4.3/5 8,659 reviews
ALLSAFE approved hotel
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Free WiFi, ergonomic work space, cable TV
Fitness center, indoor pool, hot tub, sauna
Range of flexible space suited for any successful meeting
5 minutes to Meridian Hall, St Lawrence Market
Union Station trains, subway: 5 minutes
This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.
Check-in from 15h00
Check out up to 12h00
45 The Esplanade
Contact email :
Check-in from 15h00
Check out up to 12h00
TORONTO TRANSIT COMMISION : UNIVERSITY UNION STATION
DOWNTOWN TORONTO :
PEARSON INTERNATIONAL AIRPORT At 28.49km / 17.7 miles
TORONTO ISLAND AIRPORT At 3km / 2 miles
QUEEN'S QUAY At 0.64km / 0.4 miles
QUEENS QUAY TERMINAL At 0.3km / 0.19 miles
GARDINER EXPRESSWAY/YONGE At 0.3km / 0.19 miles
GARDINER/JARVIS At 0.64km / 0.4 miles
GARDINER/SPADINA At 0.8km / 0.5 miles
UNION STATION At 0.64km / 0.4 miles
GPS :43.646757, -79.374359
Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.
* Subject to availability
Number of meeting rooms: 9
Maximum size: 231 m²
Maximum capacity: 280 people
Maximum banquet capacity: 180 people
100% genuine reviews from our guestsFind out more
Room was disgusting
Voyager20201028 28/10/2020 TripAdvisor review
Policy is they can’t rent the same room within a 48 hour window BUT when given my room it smelled like cigarettes, ashes in the bed frame and dog food in the floor. Clearly the cleaning staff are idiots and just made the beds and probably didn’t even clean the sheets. When brought up to the manager on site she said it wasn’t that bad and she didn’t see what was wrong and gave me so much attitude. I asked for a different room and it was asking them to make me the CEO of Novotel, it was a fight to get a new room. Terrible service and terrible management. I definitely wouldn’t stay here again.
Downtown Toronto Stay
Betsy O Business - 27/10/2020 TripAdvisor review
We havent stayed at the Novetel for a few years, but business brought us into town. We where greeted as regular customers, and recognized by some of the staff !!! Our room was exceptionally comfortable, updated, and couldnt ask for anything better. We ordered from the take-out menu, and where allowed to eat in the lobby by the fireplace, so that made up for the Covid restrictions, also, our server gave us REAL silverware with our meal..??Bonus Breakfast, again was a take out, and when we went to pick it up Merick, Greeted us with such Gusto, He said it was so nice to see a Regular Customer, Thank You Merick !!
Shockingly Bad experience. Be very weary of booking here.
golfergirl2020 08/10/2020 TripAdvisor review
Our rooms were dank and outdated. We spent 80$ on dinner one night and received uncooked, cold French fries and stale corn chips that quite literally tasted like cardboard. The entire meal was inedible. We wanted to get a refund but the restaurant was closed. Our shower leaked buckets of water every time we showered and we had to clean the floors each time we used it. On top of that we had to pay huge amounts of money to park our rental car on the premises. Pretty shocking experience considering how nice the photos looked online. Hugely regret staying here.
Excellent location but dont take room 321 or 317
Adventurer713516 07/10/2020 TripAdvisor review
I enjoyed every minute of my stay in this beautiful, well located hotel. The thing is I was allocated my first night in room 321 and next to us there is a man who from what I was told by the hotel, leaves there.... sings, has people over, speaks LOUD. I had to change room at 1h am since the man never SHUT UP!!! He had women and men over, they were arguing, talking from 8hpm until 7ham. I had to leave my friend in the room since she does mind the noise. Staff was very nice and helpful and changing us room even at 1h am. Now I can laugh about it but then I was not!. Very clean, safe, I will go back there .
Noem-N7 11/08/2020 TripAdvisor review
We choose this hotel because we got a promotional price, the room was very modern and nice but the hallways and reception need an update. The room seemed clean however we found an old gum stuck to the bed’s headboard. The lightning behind the bed headboard was also burned out. We noticed a funny smell as soon as we entered in the hotel but it was a good experience overall. A bit pricy if you have to pay regular price in my opinion
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