Pullman San Francisco Bay Hotel 4 stars

Told there was plenty of parking, not explained $28.00 a night parking fees. 3 Nights nearly $90.00 Spent 3 nights, housekeeping failed to replace the towels every single day, even after the "Please clean our room" sign was hanging outside the door every day. The room was clean at arrival, but no trash was ever removed, nor no vacuuming completed. One night after midnight, some loudmouth was yelling loudly for about an hour, maybe from the third floor and through the 4th floor where we were staying. It raised concerns for our safety! The desk did not supply any directions for anything, only memorized mumbled hard to understand comments. We will never return to this, nor any Accor establishment in the future. In addition our displeasure will be shared with our friends or anyone else. Please take me off any lists or offers that you may contemplate. Sincerely, Dale F.

It’s a weird time to stay in a hotel with the pandemic and all. The staff handles it gracefully and everything was easy, smooth, effortless and accommodating.

Though COVID has scaled back services. This hotel remains a good base for many functions in the SF area. It still is a nice hotel and the service that was provided was excellent.

I spent 24 nights recently at the Pullman in Redwood Shores because I was recovering from surgery performed at a nearby hospital. The room was very large, comfortable and quiet and it worked out perfectly. The staff was extremely helpful and kind. I couldn't be happier and I will stay here again next time I'm on the Peninsula.

Everything was very clean. Bathroom could use some updating. Front desk staff was great. Gabriela for room service/marketplace was lovely. Her kindness and service was much appreciated. I hope to stay again when the hotel is fully up and running.

The person at the front desk when I arrived and checked-in was rude and that soured my experience

We were traveling for a medical appointment. The room was nice and the beds are comfortable. No coffee maker in room. If you are traveling with a pet be ready with an additional $300 at check-in. We were also surprised by the parking which was an additional $112 for our 4 day stay.

Continued success.

Hotel looked nice, rooms looked nice, but the bed base was super squeaky and loud when trying to reposition, the mattress had a big divot in the middle and was not comfortable at all, the AC unit sounded like someone was kicking something metal every time it turned on, you could hear your neighbors very easily through the walls, and there was no grip on the bathtub floor leading me to slip while taking my shower.

I go to this Hotel often for family medical reasons and I am never disappointed. I can't wait for their food service to open because it is wonderful. This hotel is very close to Sequoia Hospital and to the San Francisco Airport

My car was vandalized and a business computer stolen. When I called the police, they said they cannot help because Pullman has no security cameras inside the parking lot. A security camera costs about the same as the parking charge I paid, $60. The Redwood city police are familiar with the frequent break-ins in the Pullman garage. So, the absence of security cameras/video recordings proves Pullman doesn't care, or is in collusion with the robbers.

The staff was pleasant (especially the morning room service team). I would prefer if complimentary shampoo/conditioner were brought to the room (even if left outside the door). Also, my tub wouldn't drain. I was charged for parking even though the lot was empty. Maybe try to make it a little more customer-friendly in the confines of covid restrictions.

The luxury king should be California king beds The beds could be upgraded but loved that all rooms have labeled doors cleaned and inspected before you enter the room. The lagoon is my favorite to walk and enjoy the views.

Beautiful hotel, room, beds, ambience ! Housekeeper woke us up 3 times, knocking the door persistently at 9am, Then again at 12pm even though the FD agent on c/i was notified about our 1pm departure and ok'ed it... On c/o Sana (if I am not mistaken) was friendly and apologized for early disturbance of our sleep. She waved our parking fee, which was very nice of her! Thank you, great service! we will came back to pullman next time we visit san francisco in september

Not very honest. Beware. Used some Accor points in part payment, points deducted from my account months ago. On checking out, the value of the points was debited to my credit card After arguing with the very indifferent front desk clerk, the manager finally intervened to resolve A week after our stay, still no Accor points credited All Accor hotels in the USA claim they have system problems. Strange that the problems always work in their favour