Pullman San Francisco Bay Hotel 4 stars

Stayed for the weekend on business. The Bartender was especially amazing. Only issue I had was that my room did not have any shampoo on day one, but two conditioner bottles instead. Was not a problem.

The lady at the frond desk couldn't find my reservation and was kinda rude about it. The bar tender was not paying attention to his customers. We waited at least 4 min for him to stop taking to what seemed to be his friends. Then my TV didn't work and it took a good 20 min before I went back down to tell them not to worry about it, just to get back talk from the black lady at the front desk. She said it hasn't been that long sir. I said regardless I'm done waiting. I won't be staying here ever again

I paid over a grand for 3 nights. It's ridiculous that the fee didn't include parking or breakfast. Overall, just too pricey.

menu was limited and disappointing. dining room service on the one day I used the dining room was exceptionally slow and the staff inattentive. I stayed at the hotel about 10 days.

I was there for the Pac12 DFO Conference. All activities, including our sessions, were all in close proximity to each other. Great account exec helping us.

I've always liked the hotel and will continue to send my team and clients; however, given the hotel was empty, I was surprised I was given a room that overlooked the roof I had to request a different room but am still wondering why I was even given that room, to begin with. Also given all the amenities that were discontinued, I requested parking but was denied. Given how many people I book and how often I stay myself, I would think parking would be comped anyway

this is the first time me and my family stayed here, beds were comfortable nice shower I like the coffees maker and big 55” tv and the gym was awesome the only down fall was that when I was booking this hotel it never said there’s a $28 fee for parking daily and said I was getting Mountain View from my room that I didn’t get, overall experience was good

FIne, just like old hotel brand.

Beautiful hotel, but the breakfast buffet was way too expensive.

Fabulous. Love the dog friendly rooms.

Half of the hotel services were not available (incl.room service and laundry) yet no one notified us in advance. We’re traveling across the country, so the laundry was something we very much needed, meaning if someone notified us in advance that it will not be available, we would stay in another hotel. Also, you have to wait at least 20 minutes every single time you have a question at the reception, since there is normally only 1 person taking care of everything. We were very much disappointed with the hotel and the whole experience.

I am an event planner for our research department. I did not stay at the Pullman, but rather I organized the group reservation. Of the feedback received from those who stayed, all were positive.

Front desk did not ever seem to have enough staff resulting in long waits to check out. Upon checking out, I requested that a copy of my receipt be sent to my email. Was never sent - when I tried to call (6… after returning home - I was put on hold the first time for five minutes, hung up, called back - no answer, called back again - no answer, called again - put on hold again by the front desk for another five minutes. Hung up and called back - finally got somebody different who was able to help. I work for EA and have stayed at this hotel a number of times over the years. This was the poorest experience to date.

Came for a rowing regatta on the lagoon. Made the event super comfortable and easy. Beautiful hotel with very friendly staff. We will definitely return!

Excellent stay as usual, enjoyed the room upgrade!