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Pullman San Francisco Bay Hotel 4 stars

Customer review rating 4.2/5 10,226 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

Pullman San Francisco Bay
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+ 25 Services
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Hotel extras

  • Contemporary restaurant and bar featuring bayside views and locally sourced ingredients

  • Stylish waterfront pool and state-of-the-art fitness center

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed
  • 100% non-smoking hotel
  • Air conditioned
  • SAN FRANCISCO INTL
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / Ironing (Nearby)
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Outdoor tennis court (Nearby)
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Snack & beverage machine
Business services
  • 19 meeting room(s)
  • Conventions hotel
  • Copy/print service available

Hotel location

Pullman San Francisco Bay

223 Twin Dolphin Drive
94065
redwood city
united states

Tel: +16505989000

Fax: (+1)6505989383

Check-in from 15h00

Check out up to 12h00

  • By plane

    OAKLAND INTERNATIONAL At 48.28km / 30 miles

  • By plane

    SAN FRANCISCO INTL At 16.09km / 10 miles - Shuttle free

  • By plane

    SAN JOSE INTERNATIONAL At 40.23km / 25 miles

  • By helicopter

    SAN CARLOS At 3.2km / 2 miles

  • By car

    HOLLY STREET At 3km / 1.88 miles

  • By car

    RALSTON AVENUE At 3km / 1.88 miles

  • By train

    RALSTON At 4km / 2.5 miles

  • By train

    SAN CARLOS At 4km / 2.5 miles

GPS :37.522456, -122.260643

Our accommodation(s)

The hotel's elegant and stylish guest rooms and suites offers the best of the Pullman experience, with a desk, broadband Internet access, an LED TV, a Keurig coffee machine, C.O. Bigelow New York bathroom amenities, feather pillows and more.

SUPERIOR ROOM - 1 king size bed

  • Max. number of persons: 3
  • Area: From 32 m² / 344 sq ft
  • Views: City View, Mountain view *

* Subject to availability

  • Wireless internet in your room
  • Direct dial telephone

DELUXE ROOM - 1 king size bed, lagoon view or mountain view

  • Max. number of persons: 3
  • Area: From 32 m² / 344 sq ft
  • Views: City View, Lagoon view *

* Subject to availability

  • Wireless internet in your room
  • Direct dial telephone

PREMIUM DELUXE ROOM - 1 king size bed, lagoon view or mountain view

  • Max. number of persons: 3
  • Area: From 32 m² / 344 sq ft
  • Views: City View, Lagoon view *

* Subject to availability

  • Wireless internet in your room
  • Direct dial telephone

SUPERIOR ROOM - 2 double beds, mountain view

  • Max. number of persons: 4
  • Area: From 32 m² / 344 sq ft
  • Views: City View, Lagoon view *

* Subject to availability

  • Wireless internet in your room
  • Direct dial telephone

DELUXE ROOM - 2 double beds, lagoon view or mountain view

  • Max. number of persons: 4
  • Area: From 32 m² / 344 sq ft
  • Views: City View, Lagoon view *

* Subject to availability

  • Wireless internet in your room
  • Direct dial telephone

1 KING BED - ADA Accessible

Accessible room
  • Max. number of persons: 3
  • Area: From 32 m² / 344 sq ft
  • Views: City View, Lagoon view *

* Subject to availability

  • Wireless internet in your room
  • Direct dial telephone
Rooms

Our restaurants and bars

Scroll Bar Waterside Kitchen

Type of cuisine: International

Currently closed due to Covid-19 related restrictions.

Menu (PDF)

Lunch

11:30 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

SCROLL BAR

Non contractual photo

Currently closed due to Covid-19 related restrictions.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 19

  • Maximum size: 576 m²

  • Maximum capacity: 700 people

  • Maximum banquet capacity: 500 people

Find out more

Our guest reviews for
Pullman San Francisco Bay

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

10,226 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,951 reviews

Good stay

Customer review rating 4.2/5

Anonymous Business - 23/03/2020 Confirmed reviews ALL

Stayed for the weekend on business. The Bartender was especially amazing. Only issue I had was that my room did not have any shampoo on day one, but two conditioner bottles instead. Was not a problem.

Dear Mr. R., We very much appreciate your comments and your time filling out our survey regarding your stay at the Pullman San Francisco Bay. We appreciate your feedback and will be sharing such with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Norbert Hurka Director of Operations

convenient. nice room

Customer review rating 4.2/5

Anonymous Business - 19/03/2020 Confirmed reviews ALL

menu was limited and disappointing. dining room service on the one day I used the dining room was exceptionally slow and the staff inattentive. I stayed at the hotel about 10 days.

Great accommodations

Customer review rating 4.2/5

Louis Business - 18/03/2020 Confirmed reviews ALL

I was there for the Pac12 DFO Conference. All activities, including our sessions, were all in close proximity to each other. Great account exec helping us.

Customer review rating 4.2/5

Linda L. Business - 17/03/2020 Confirmed reviews ALL

I've always liked the hotel and will continue to send my team and clients; however, given the hotel was empty, I was surprised I was given a room that overlooked the roof I had to request a different room but am still wondering why I was even given that room, to begin with. Also given all the amenities that were discontinued, I requested parking but was denied. Given how many people I book and how often I stay myself, I would think parking would be comped anyway

Good experience, parking to expensive

Customer review rating 4.2/5

Ben Families - 15/03/2020 Confirmed reviews ALL

this is the first time me and my family stayed here, beds were comfortable nice shower I like the coffees maker and big 55” tv and the gym was awesome the only down fall was that when I was booking this hotel it never said there’s a $28 fee for parking daily and said I was getting Mountain View from my room that I didn’t get, overall experience was good

Dear Mr. C., We very much appreciate your comments regarding your stay at the Pullman San Francisco Bay. It is always a pleasure to receive positive feedback. We also appreciate your constructive comments. I verified our website, we do publish that parking is available for a fee. I am sorry you may have missed that information. Thank you also for sharing about the "mountain view". That is something we need to research further. As you know, we are essentially at sea-level (San Francisco Bay), and we do not have a mountain view in our hotel. We will look into where this information is published. My apologies about the misguidance. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Norbert Hurka Director of Operations

Rebranded, but what is the difference?

Customer review rating 4.2/5

Guest Business - 12/03/2020 Confirmed reviews ALL

FIne, just like old hotel brand.

Dear Mr. S., We very much appreciate your comments regarding your stay at the Pullman San Francisco Bay. The re-branding was a decision made between Accor and the ownership group of the hotel when Accor decided to manage the hotel through a franchise agreement. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Norbert Hurka Director of Operation

Good stay

Customer review rating 4.2/5

Karleton Business - 12/03/2020 Confirmed reviews ALL

Beautiful hotel, but the breakfast buffet was way too expensive.

Dear Ms. T., We very much appreciate your time filling out our survey regarding your stay at the Pullman San Francisco Bay. Thank you also for your feedback in regards to the pricing. We will take this in consideration during our routine pricing assessments. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Norbert Hurka Director of Operation

Great location. Super clean. Great parking. Dog friendly. Friendly staff.

Customer review rating 4.2/5

Anonymous Business - 11/03/2020 Confirmed reviews ALL

Fabulous. Love the dog friendly rooms.

Dear Ms. H., We very much appreciate your comments regarding your stay at the Pullman San Francisco Bay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Norbert Hurka Director of Operation

Did not enjoy our stay

Customer review rating 4.2/5

Nika Couples - 11/03/2020 Confirmed reviews ALL

Half of the hotel services were not available (incl.room service and laundry) yet no one notified us in advance. We’re traveling across the country, so the laundry was something we very much needed, meaning if someone notified us in advance that it will not be available, we would stay in another hotel. Also, you have to wait at least 20 minutes every single time you have a question at the reception, since there is normally only 1 person taking care of everything. We were very much disappointed with the hotel and the whole experience.

Dear Ms. L., Thank you very much for taking the time to share your comments regarding your stay at the Pullman San Francisco Bay. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Please allow me to express my sincerest apologies. We will continue focus in improving and better serving you next time you visit us. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely, Richard Uribe General Manager

well located, restaurant on site is helpful, overall rating

Customer review rating 4.2/5

Anonymous Business - 11/03/2020 Confirmed reviews ALL

I am an event planner for our research department. I did not stay at the Pullman, but rather I organized the group reservation. Of the feedback received from those who stayed, all were positive.

Hello, Thank you so much for filling out our survey on behalf of your group. We very much appreciate your comments. Thank you again for sharing, and we hope we will welcome you / your group back soon. Sincerely, Norbert Hurka Director of Operation

Front desk did not ever seem to have enough staff - long waits, frustrated receptionists

Customer review rating 4.2/5

Anonymous Business - 10/03/2020 Confirmed reviews ALL

Front desk did not ever seem to have enough staff resulting in long waits to check out. Upon checking out, I requested that a copy of my receipt be sent to my email. Was never sent - when I tried to call (6… after returning home - I was put on hold the first time for five minutes, hung up, called back - no answer, called back again - no answer, called again - put on hold again by the front desk for another five minutes. Hung up and called back - finally got somebody different who was able to help. I work for EA and have stayed at this hotel a number of times over the years. This was the poorest experience to date.

Dear Ms. D., Thank you for taking the time to share your comments concerning your stay at the Pullman San Francisco Bay. Excellent service is what we strive to be known for; therefore your feedback is extremely important as it enables us to continually improve our service and provide a memorable experience to our valued guests. I would like to express my apologies in the regards to the attempted phone-calls. We have been encountering an issue with our hotel-phone-system, which requires an upgrade to resolve the issue. We are actively working on this situation. It will take several weeks to get it resolved. We are sorry this affected you. Thank you also for your comments regarding your guest services experience. This has been shared with our Director of Front Office for improvement. Our relationship with our guests is of paramount importance. We do appreciate the partnership with EA and we hope that you will present us with the opportunity to better serve you soon. Sincerely, Norbert Hurka Director of Operations

Nice Stay

Customer review rating 4.2/5

Anonymous Families - 10/03/2020 Confirmed reviews ALL

Came for a rowing regatta on the lagoon. Made the event super comfortable and easy. Beautiful hotel with very friendly staff. We will definitely return!

Dear Ms. S., We very much appreciate your comments regarding your stay at the Pullman San Francisco Bay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Norbert Hurka Director of Operations

Great hotel in a good location

Customer review rating 4.2/5

J D. Business - 10/03/2020 Confirmed reviews ALL

Excellent stay as usual, enjoyed the room upgrade!

Dear Ms. D., We very much appreciate your comments regarding your stay at the Pullman San Francisco Bay. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Norbert Hurka Director of Operations

Clean room

Customer review rating 4.2/5

Habraan Couples - 10/03/2020 Confirmed reviews ALL

Everything was great the room check inThe location the only thing was the showersWhenever you spend more than five minutes the water accumulated And then Did not drain fast enough it’s like showering in your own filth But everything else is great best hotel ever

Dear Mr. G., We very much appreciate your comments regarding your stay at the Pullman San Francisco Bay. It is always a pleasure to receive positive feedback. Thank you also for sharing your comment about the slow drain. It has been brought to the engineering team's attention. My apologies. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Norbert Hurka Director of Operations

Good stay and accommodating front staff

Customer review rating 4.2/5

Lw Business - 09/03/2020 Confirmed reviews ALL

As expected the hotel was great. The positive part of my experience was that due to the Corona Virus I had to reschedule some evenings of stay. The staff accommodated without question and without extra charge.

amazing stay!

TripAdvisor rating 4.0/5

ozhurilo 09/03/2020 TripAdvisor review

Beautiful hotel, room, beds, ambience ! Housekeeper woke us up 3 times, knocking the door persistently at 9am, Then again at 12pm even though the FD agent on c/i was notified about our 1pm departure and ok'ed it... On c/o Sana (if I am not mistaken) was friendly and apologized for early disturbance of our sleep. She waved our parking fee, which was very nice of her! Thank you, great service! we will came back to pullman next time we visit san francisco in september

Dear ozhurilo, Thank you very much for sharing your review and kind words of recognition for Sanaa. We are delighted to read that she was able to make things better, she will be properly recognized. Thank you. Your candid feedback has also been shared appropriately as we focus our efforts in improving our procedures in housekeeping. Our commitment to you is that we will serve you much better during your next visit to our hotel. Thank you very much for sharing your valuable feedback and please accept our most sincere apologies for that inconvenience. We remain at your service and look forward to welcoming you back soon. Richard Uribe General Manager

Good stay but...

Customer review rating 4.2/5

Anonymous Business - 07/03/2020 Confirmed reviews ALL

Was there on business trip. Been there many times. Hotel room good. Bar and food service was mediocre. Bartenders took long time to serve although not very busy. Simple fried wings took forever to come out of kitchen.

Dear Mr. G., We very much appreciate your comments regarding your stay at the Pullman San Francisco Bay. It is always a pleasure to receive positive feedback. We also appreciate the constructive comments regarding the bar-service experience. My apologies for the situation encountered. We have shared this with our team for discussion and improvement. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Norbert Hurka Director of Operations

Well located, clean rooms, professional friendly staff, dog friendly

Customer review rating 4.2/5

Anonymous Couples - 07/03/2020 Confirmed reviews ALL

My husband and I had a very good experience staying one night here. The staff was very friendly, and made us feel welcome. The grounds are kept up nicely.

Dear Ms. S., We very much appreciate your comments and time filling out our survey regarding your stay at the Pullman San Francisco Bay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Norbert Hurka Director of Operations
Customer review rating 4.2/5

Monica M. Families - 07/03/2020 Confirmed reviews ALL

Our stay was pleasant. Breakfast buffet was delicious. We will definitely stay again

Dear Ms. M., We very much appreciate your comments regarding your stay at the Pullman San Francisco Bay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christian C. Restaurant Manager
Customer review rating 4.2/5

Diana O. Couples - 04/03/2020 Confirmed reviews ALL

Kind, Clean, Respected, Quiet, Beautiful Peaceful Location

Dear Ms. O., We very much appreciate your comments regarding your stay at the Pullman San Francisco Bay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Norbert Hurka Director of Operations

Our most recent 20 reviews

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