Pullman San Francisco Bay Hotel 4 stars

The facility was comfortable and clean. All staff were friendly and accommodating. I enjoyed the bar, roomservice as well as my comfortable clean suite. If I am ever in the area I will be staying here again!

The staff was amazing and we really enjoyed out stay with you.

I have an excellent stay. I was welcome by a very professional and kind gentleman named Justin. And he really help make my stay excellent.

We came to attend the 2021 San Francisco Fountain Pen show. We had never stayed here before but found it a wonderful experience. The rooms were very nice and the beds were quite unexpectedly good. We did not eat at the hotel but they need more outlets and grab bars in the bath! Not up to code.

I stayed a room with a Lagoon view, and it was very beautiful. I wasnt informed that you have to call housekeeping 24 hrs prior if you want a room service to have your room clean. So if ever you would stay, make sure to call them ahead. The food is just fine, I liked the breakfast options. I bought outside food most of the time for lunch and dinner. I didnt like the once I ordered in the hotel (lunch/dinner). But nonetheless , I will rate it a 10 because all of the staff were very nice and welcoming, the room was awesome, the view was mesmerizing.

We stayed for the SF pen show. The hotel is very clean and pretty cool. I wish the hotel could have had more staff to handle the weekend events. That is the only reason I didn’t give a “10”.

Rooms...fantastic. Service...top notch, dining....near zero. While in room dining was available, it takes away much of the great experience of meeting and talking to old and new friends over a meal.

I found that I had left my business backpack in my room after I've checked out and drove back to Los Angeles. I called the front desk the same day in the afternoon and Justin Burbick at the front desk kindly went extra miles to go up to the room I had checked out and found the bag for me. I sent him an UPS shipping label and he shipped the bag back to me. I had some valuable items that belong to my customers in my bag. Justin saved my day! Great staff makes great hotel experience. Thank you!

Good. I think those comforters are a little much and the bed is strange. I was pretty comfortable but the bed is a (messy bed). We found the bath and area around the bath and closet pretty cramped.

The woman at reception was kind and found me the best possible room for me stay. She was efficient and cheerful. Great way to be welcomed into the property

Spent 3 nights getting covid testing for pre travel requirements. The hotel was well situated for the testing and airport. Friendly staff. Looking forward to covid ending so all we can get back to normal service like room cleaning and fresh towels. Short stay so it was no issue for this trip.

COVID protocols make travel pretty stressful. But other than the loss of the restaurant, our recent stay at the Pullman SF Bay was pretty seamless and enjoyable.

In check-in, the agent asked for room service time and we confirm it for 10:00 Am. On the first day nobody shows up until evening time and when we call the front desk they said nobody can do it and for sure they will take care it for next day. on the second day, we remind guys to take care of it but nobody cleans the room again !!! also, the other gust has a party until midnight around the pool area, and none of the hotel's employees didn't get them notice.

everything was fantastic

We were traveling for a medical appointment. The room was nice and the beds are comfortable. No coffee maker in room. If you are traveling with a pet be ready with an additional $300 at check-in. We were also surprised by the parking which was an additional $112 for our 4 day stay.