Pullman San Francisco Bay Hotel 4 stars

I was there for the Pac12 DFO Conference. All activities, including our sessions, were all in close proximity to each other. Great account exec helping us.

I've always liked the hotel and will continue to send my team and clients; however, given the hotel was empty, I was surprised I was given a room that overlooked the roof I had to request a different room but am still wondering why I was even given that room, to begin with. Also given all the amenities that were discontinued, I requested parking but was denied. Given how many people I book and how often I stay myself, I would think parking would be comped anyway

this is the first time me and my family stayed here, beds were comfortable nice shower I like the coffees maker and big 55” tv and the gym was awesome the only down fall was that when I was booking this hotel it never said there’s a $28 fee for parking daily and said I was getting Mountain View from my room that I didn’t get, overall experience was good

FIne, just like old hotel brand.

Beautiful hotel, but the breakfast buffet was way too expensive.

Fabulous. Love the dog friendly rooms.

Half of the hotel services were not available (incl.room service and laundry) yet no one notified us in advance. We’re traveling across the country, so the laundry was something we very much needed, meaning if someone notified us in advance that it will not be available, we would stay in another hotel. Also, you have to wait at least 20 minutes every single time you have a question at the reception, since there is normally only 1 person taking care of everything. We were very much disappointed with the hotel and the whole experience.

I am an event planner for our research department. I did not stay at the Pullman, but rather I organized the group reservation. Of the feedback received from those who stayed, all were positive.

Front desk did not ever seem to have enough staff resulting in long waits to check out. Upon checking out, I requested that a copy of my receipt be sent to my email. Was never sent - when I tried to call (6… after returning home - I was put on hold the first time for five minutes, hung up, called back - no answer, called back again - no answer, called again - put on hold again by the front desk for another five minutes. Hung up and called back - finally got somebody different who was able to help. I work for EA and have stayed at this hotel a number of times over the years. This was the poorest experience to date.

Came for a rowing regatta on the lagoon. Made the event super comfortable and easy. Beautiful hotel with very friendly staff. We will definitely return!

Excellent stay as usual, enjoyed the room upgrade!

Everything was great the room check inThe location the only thing was the showersWhenever you spend more than five minutes the water accumulated And then Did not drain fast enough it’s like showering in your own filth But everything else is great best hotel ever

As expected the hotel was great. The positive part of my experience was that due to the Corona Virus I had to reschedule some evenings of stay. The staff accommodated without question and without extra charge.

Beautiful hotel, room, beds, ambience ! Housekeeper woke us up 3 times, knocking the door persistently at 9am, Then again at 12pm even though the FD agent on c/i was notified about our 1pm departure and ok'ed it... On c/o Sana (if I am not mistaken) was friendly and apologized for early disturbance of our sleep. She waved our parking fee, which was very nice of her! Thank you, great service! we will came back to pullman next time we visit san francisco in september

Was there on business trip. Been there many times. Hotel room good. Bar and food service was mediocre. Bartenders took long time to serve although not very busy. Simple fried wings took forever to come out of kitchen.