Pullman San Francisco Bay Hotel 4 stars

Customer review rating 4.2/5 10,132 reviews
Pullman San Francisco Bay
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+ 25 Services
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Hotel extras

  • Contemporary restaurant and bar featuring bayside views and locally sourced ingredients

  • Shuttle service to and from San Francisco International Airport (20 minutes)

  • Stylish waterfront pool and state-of-the-art fitness center

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • ParkingPaying
  • Accessibility for people with reduced mobility
  • Pets allowed
  • 100% non-smoking hotel
  • Air conditioned
  • SAN FRANCISCO INTL
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / Ironing (Nearby)
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Outdoor heated pool
  • Fitness centre
  • Outdoor tennis court (Nearby)
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 19 meeting room(s)
  • Conventions hotel
  • Copy/print service available

Hotel location

Pullman San Francisco Bay

223 Twin Dolphin Drive
94065
redwood city
united states

Tel: +16505989000

Fax: (+1)6505989383

Contact email

Check-in from 15h00

Check out up to 12h00

  • By plane

    OAKLAND INTERNATIONAL At 48.28km / 30 miles

  • By plane

    SAN FRANCISCO INTL At 16.09km / 10 miles - Shuttle free

  • By plane

    SAN JOSE INTERNATIONAL At 40.23km / 25 miles

  • By helicopter

    SAN CARLOS At 3.2km / 2 miles

  • By car

    HOLLY STREET At 3km / 1.88 miles

  • By car

    RALSTON AVENUE At 3km / 1.88 miles

  • By train

    RALSTON At 4km / 2.5 miles

  • By train

    SAN CARLOS At 4km / 2.5 miles

GPS :37.522456, -122.260643

Our accommodations

The hotel's elegant and stylish guest rooms and suites offers the best of the Pullman experience, with a desk, broadband Internet access, an LED TV, a Keurig coffee machine, C.O. Bigelow New York bathroom amenities, feather pillows and more.

SUPERIOR ROOM - 1 king size bed

  • Max. number of persons: 3
  • Area: From 31
  • Views: City side, Mountain view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Direct dial telephone

SUPERIOR ROOM - 2 double beds, mountain view

  • Max. number of persons: 4
  • Area: From 31
  • Views: City side, Lagoon view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Direct dial telephone

DELUXE ROOM - 1 king size bed, lagoon view or mountain view

  • Max. number of persons: 3
  • Area: From 31
  • Views: City side, Lagoon view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Direct dial telephone

DELUXE ROOM - 2 double beds, lagoon view or mountain view

  • Max. number of persons: 4
  • Area: From 31
  • Views: City side, Lagoon view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Direct dial telephone

PREMIUM DELUXE ROOM - 1 king size bed, lagoon view or mountain view

  • Max. number of persons: 3
  • Area: From 31
  • Views: City side, Lagoon view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Direct dial telephone
Accessible room

1 KING BED - ADA Accessible

  • Max. number of persons: 3
  • Area: From 31
  • Views: City side, Lagoon view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Direct dial telephone

JUNIOR SUITE - 1 King size bed, one large roomwith sitting area

  • Max. number of persons: 2
  • Area: From 47
  • Views: City side, Lagoon view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Direct dial telephone

SUPERIOR SUITE - 1 King size bed, one large room, one living room with office area

  • Max. number of persons: 2
  • Area: From 83
  • Views: Lagoon view, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Direct dial telephone

Our restaurants and bars

Scroll Bar Waterside Kitchen

Type of cuisine: International

Join us for a memorable waterfront culinary experience at Scroll Bar Waterside Kitchen. The locally inspired seasonal menu, creative cocktail offerings and unmatched hospitality provide the recipe for a great experience.

Lunch

11:30 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

SCROLL BAR

Photo non contractuelle / Strictly non binding

Scroll Bar is one of the hottest spots in Redwood City offering waterfront views throughout the lounge area. Experience signature cocktails while visiting with colleagues, friends or family.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 19

  • Maximum size: 576

  • Maximum capacity: 700 people

  • Maximum banquet capacity: 500 people

Find out more

Our guest reviews for
Pullman San Francisco Bay

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

10,132 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,920 reviews

Nice facility

Customer review rating 4.2/5

Frank Business - 14/02/2020 Confirmed reviews ALL

Clean, pleasant common space, nice bar

Dear Mr. F., We very much appreciate your comments regarding your stay at the Pullman San Francisco Bay. Thank you for having had taken the time filling out our survey. We hope your next visit will be as pleasant as the previous one. Sincerely, Norbert Hurka Director of Operations

A tad old but well maintained with good room service

Customer review rating 4.2/5

Tim Business - 14/02/2020 Confirmed reviews ALL

Title says it all - a little dated but well maintained and the room service food is pretty good but pricey. Regardless, still one of the more consistent and nice hotels I can stay in near Silicon Valley with good access you SFO, downtown, and the valley.

Dear Mr. T., We very much appreciate your comments regarding your stay at the Pullman San Francisco Bay. We thrive on guest feedback and like to learn what we do well and what we can do even better. Thank you for your time and we look forward to welcome you back when your travels take you to Silicon Valley. Warm regards, Norbert Hurka Director of Operations
Customer review rating 4.2/5

Anonymous Business - 13/02/2020 Confirmed reviews ALL

Everyone on staff was super nice

Dear Cherlyn Cox L., We very much appreciate your comments regarding your stay at the Pullman San Francisco Bay. Thank you for specifically pointing out our team. It is our people that make a difference. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm regards, Norbert Hurka Director of Operations

Good

Customer review rating 4.2/5

Jim Business - 13/02/2020 Confirmed reviews ALL

When we got to our room there was a desk chair but to others....the table was there but no chairs? Getting the airport shuthe was a mess. No one could tell me where the shuttle was after we got our luggage....the hotel said it was at the airport but no way to contact. On our return to airport we were dropped at the wrong terminal. Jet Blue no longer is at the International terminal......for over 2 months.

Love the view and restaurant atmosphere.

Customer review rating 4.2/5

Jill Solo - 13/02/2020 Confirmed reviews ALL

My second stay. Came back because of the water view and hotel atmosphere.

Dear Ms. B., We very much appreciate your comments regarding your stay at the Pullman San Francisco Bay. Thank you for having had taken the time filling out our survey. I am sorry we could not get you into the right room the first time and I am glad you ended up having the lagoon view you had desired. Thank you also for sharing about the elevator noise. We have brought this to our engineering team's attention in the hopes of addressing the noise you mentioned. My apologies about the in room dining order incorrectly posted to your room. We will share this comment with our team. We hope to welcome you back soon and strive to provide you then with a much smoother stay. Warm regards, Norbert Hurla Director of Operations

Lovely location, wonderful big bedroom and bathroom. Good stay indeed.

Customer review rating 4.2/5

Dodi F. Business - 13/02/2020 Confirmed reviews ALL

Sunday breakfast was difficult. Waitress had probably too many tables and service was v v v slow. Breakfast the next two days at our AABGU meetings, and the lunch served on Monday was v good. I liked the hotel v much.

Dear Dodi f., We very much appreciate your comments regarding your stay at the Pullman San Francisco Bay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anthony Banuelos GM/ Scrollbar Waterside Kitchen
Customer review rating 4.2/5

Odette O. Families - 12/02/2020 Confirmed reviews ALL

The AC didn’t work in our first room Friday night. The second night the TV didn’t work in the second room. There was no one in the marketplace to get coffee, even though it was open. Really?

Dear Odette O., Thank you very much for taking the time to share your comments regarding your stay at the Pullman San Francisco Bay. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Please allow me to express my sincerest apologies. Please rest assured that we have taken the appropriate measures to address the problem in our Market in order to prevent any future occurrence. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely, Anthony Banuelos GM/ Scrollbar Waterside Kitchen

Rooms are old furniture is out dated and there is different smell in room like gas leak or the products u use smells bad

Customer review rating 4.2/5

Robert Solo - 11/02/2020 Confirmed reviews ALL

Bar area I went to eat it took time to get my order in and also don’t follow up they said to me it’s the bar u need to come up and order .

Dear Robert I., Thank you very much for taking the time to share your comments regarding your stay at the Pullman San Francisco Bay. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Please allow me to express my sincerest apologies. Please rest assured that we have taken the appropriate measures to address the problem with our service standards in the bar in order to prevent any future occurrence. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely, Anthony Banuelos GM/ Scrollbar Waterside Kitchen

where's my invoice

Customer review rating 4.2/5

Case R. Business - 10/02/2020 Confirmed reviews ALL

Check in wentt well accommodations were good. I thought food was overpriced for the quality. At check out I asked that my bill be sent to my email address. I have received this survey request and an invitation to Accor Live. Please send me my bill so I may reconcile my business trip. Thank you.

Overpriced

Customer review rating 4.2/5

Mc Business - 10/02/2020 Confirmed reviews ALL

Basic. Worn out / old. Disappointing breakfast.

Dear Mauro C., Thank you for taking the time to tell us about your experience at the Pullman San Francisco Bay. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Erickson Alejo Asst. Director of Housekeeping

Great, but brief, stay

Customer review rating 4.2/5

Bennet Business - 10/02/2020 Confirmed reviews ALL

Got in at midnight, out by 9. Impressed by the lobby, the service, the rooms. The only demerit, was the the breakfast ordering card in the room was from a prior guest and filled out.

Dear Bennet K., Thank you so much for sharing your comments and constructive feedback. We'll be sure sharing such with your teams. Thank you for having had chosen the Pullman San Francisco Bay Hotel. We look forward to welcoming you again soon. Warm regards, Norbert Hurka

Too Expensive for Average Travelers

Customer review rating 4.2/5

Cat Families - 10/02/2020 Confirmed reviews ALL

We seated here because I had to have a surgical procedure that required me to lie flat for 3 days after. We needed to have a restaurant on site and necessities close by. The restaurant was SUPER expensive and Uber was too. We could have rented a car but your hotel charged 28/day for parking. All of this combined made it too expensive for us to continue our stay here.

Dear Catherine E B., Thank you for taking the time to share your comments concerning your stay at the Pullman San Francisco Bay. Excellent service is what we strive to be known for; therefore your feedback is extremely important as it enables us to continually improve our service and provide a memorable experience to our valued guests. I noticed that you rated our “service” experience low. I would greatly appreciate it if you would be willing to provide further information about any problem you may have encountered as this will help me better understand what happened in order to anticipate any future occurrence. Our relationship with our guests is of paramount importance. We hope that you will present us with the opportunity to better serve you soon. Sincerely, Anthony Banuelos GM/ Scrollbar Waterside Kitchen

Pretty Hotel

Customer review rating 4.2/5

Lauren Friends - 10/02/2020 Confirmed reviews ALL

i came for a birthday weekend with friends, everyone in the hotel was friendly helpful and the hotel overall was pretty and clean!

Customer review rating 4.2/5

Anonymous Friends - 10/02/2020 Confirmed reviews ALL

Pullman hotel staff were friendly, helpful and made our trip that much fun. Sanaa was the staff that checked us in and out and she was very friendly and efficient and made our first trip to the Bay Area welcoming. The room was clean and will be definitely staying again.

Dear Nimo h., We very much appreciate your comments regarding your stay at the Pullman San Francisco Bay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erickson Alejo Asst. Director of Housekeeping

extremely satisfied

Customer review rating 4.2/5

Anonymous Friends - 10/02/2020 Confirmed reviews ALL

good location ,pleasant employees

Dear Generoso M Flores J., We very much appreciate your comments regarding your stay at the Pullman San Francisco Bay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erickson Alejo Asst. Director of Housekeeping

wel located, good stay

Customer review rating 4.2/5

Michel Families - 08/02/2020 Confirmed reviews ALL

Everything was good except that my room smelled liked cigarette smoke; it wasn't quite enough to make me ask for another room, and I opened the window wide to let in fresh air. I reported this immediately to the receptionist and advised her not to charge me the posted fine of $250. She said that housekeeping is supposed to report such a thing and get it cleaned up. Why wasn't this done? Another complaint is that there was only one method of covering myself for a night's sleep... a thick comforter... I was too hot under this and had to lower the thermostat to 62 degrees F and came home with a head cold. You should also provide a sheet and light blanket in the closet.

Dear Michel S., Thank you for taking the time to tell us about your experience at the Pullman San Francisco Bay. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Erickson Alejo Asst. Director of Housekeeping

restaurant menu is significantly improved!

Customer review rating 4.2/5

Anonymous Business - 08/02/2020 Confirmed reviews ALL

always enjoy staying at this hotel, even when it was a sofitel,. rooms are quite comfortable and quiet for example, but after changing to pullman things deteriorated a little---including a big reduction in personnel. but the worst deterioration was the dinner menu. happy to report that they have a new chef and the menu is very varied and quite good. still waiting for the free wall street journals to reappear in the morning, and for the wine prices to get back down. but overall now a good place to stay.

Dear Pat J., We very much appreciate your comments regarding your stay at the Pullman San Francisco Bay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erickson Alejo Asst. Director of Housekeeping

Satisfactory Stay

Customer review rating 4.2/5

Anonymous Business - 07/02/2020 Confirmed reviews ALL

Satisfactory overall A few notes: 1) Not a huge issue- I was not informed prior nor at check in that I will get a handicap room(handicap room not requested)...I was hoping to have a room with a bath tub. 2) A charge at the bar (which I did not make) was made to my room and noticed at checkout...Perhaps better controls should be in place to prevent incorrect charges to ones room.

Dear Dimitri D., Thank you for taking the time to tell us about your experience at the Pullman San Francisco Bay. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Erickson Alejo Asst. Director of Housekeeping

Good stay and also well located.

Customer review rating 4.2/5

Agustin V. Families - 06/02/2020 Confirmed reviews ALL

I just love everything about it.

Dear Agustin V., We very much appreciate your comments regarding your stay at the Pullman San Francisco Bay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erickson Alejo Asst. Director of Housekeeping
Customer review rating 4.2/5

Y. Solo - 06/02/2020 Confirmed reviews ALL

The room is quiet and comfortable. When I checked out, I asked for a receipt for my stay. When I left, I found out the receipt was someone else's. I have to go again to get my receipt. Hope you send my receipt to my email address. :(

Dear Mr. Y., Thank you for taking the time to share your comments concerning your stay at the Pullman San Francisco Bay. I personally apologize for the lack of service you have encountered during your stay with us. I noticed that you rated our “Breakfast Service” experience low. I would greatly appreciate it if you would be willing to provide further information about any problem you may have encountered as this will help me better understand what happened in order to anticipate any future occurrence. Our relationship with our guests is of paramount importance. We hope that you will present us with the opportunity to better serve you soon. Sincerely, Christian C. Restaurant Manager
Our most recent 20 reviews

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