NEST Paris La Defense - MGallery (Ex Sofitel) 5 stars

Good luxury Hotel of course as you would expect from Sofital. A bit old fashioned though, not hip and happening.

Hotel under construction so hard to have great experience

Stayed overnight, would love to stay longer nextime.

satisfactoria

Staff was extremely helpful and managed all of my needs. It's important for me to use my Amex for the taxi trip to the airport and they found a taxi that accepted Amex. (On a prior trip, the Melia said they booked a taxi that accepted Amex and when halfway through the driver told me he only accepted cash which was a nightmare as we had to stop to take money out. They didn't care).

excellent room and perfect location

The rooms were supposed to be renovated. The quality of materials and finishes are just horrible. Not acceptable for a 5 stars hotel. I can't understand how Sofitel Team managed this renovation and how they accepted to put clients in this really bad renovated rooms. The breakfast was also very disappointing. For a 5 stars hotel, again it is not acceptable.

Everything was great from location to customer service.

Always a pleasure to stay in the Sofitel La Défense and we sure will be back, however for a hotel of such class there are some improvements to be made in the training of employees: I have some clear examples: I always do on-line check-in. At the Front-desk it takes always, but really always too much time to check in, particularly when on-line check in has been done. Arriving in the room (thank for the nice upgrade !) I could not find the water, so I went outside to see an employee and ask her for the water. She was nice and brought two bottles 5 minutes later, but did not knock at the door - she simply entered the room. The same happened on Tuesday. We have asked for late check out (1 pm instead of 12.00). At 12:15, an employee entered the room without knocking first, assuming that we were already gone. Also when my wife gave back the key, the employee at the reception said that I did not pay the diner of last night. Since I did online check-in, I assumed that I could just leave the hotel and said to my spouse (who left later) that she did not had to worry about paying since everything has been done. I had to call the reception from my workplace to get things sorted out. I have been told that no credit card was deposited and therefore they could not charge the card. Just would like to mention that we stayed 4 nights and nobody mentioned that there was no credit card deposit available. Small things which can with proper employee training improved. On the other hand the personnel in the restaurant is always super nice and very professional. I wish Sofitel la Defense had the same quality of personnel at the reception.

Hotel good. Very long wait for simple room service food. About 1.75 hours and two chase up calls.

I stayed at the Sofitel La Defense in the context of a business trip and I could not have wished for a better place to stay. The room was cosy and the bed so comfortable I felt I was sleeping in a cloud. The staff is very polite, helpful and attentive. The breakfast food was good and balanced which helps keep energy levels up during business meetings.

Staff went out of their way to leave a handwritten note for my birthday in the room :-)

Upon checking in, found that my room was next to the elevators. I requested a quieter room and was given one that was furthest away from the elevator. Requested an iron from housekeeping. The iron provided didn't come with a steamer.

With this type of bed you sleep deeply

Good stay