Novotel Marseille Vieux-Port Hotel 4 stars

Name: Novotel Marseille Vieux-Port
Address: MARSEILLE, 13007, FRANCE
Telephone: (+33)4/96114211
Rating: 4.2

Customer review rating 4.2/5 5,795 reviews

ALLSAFE approved hotel

Best price guarantee

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+ 24 Services

Novotel Marseille Vieux-Port Hotel

Hotel that makes every moment matter

Get away from it all at the Novotel Marseille Vieux-Port hotel situated in the heart of Marseilles. Relax in the hotel's comfortable rooms during a family vacation, a romantic weekend or a business trip. The six meeting rooms can accommodate your conferen ces, then you can relax in the outdoor pool or the whirlpool bath. Enjoy the friendly atmosphere and contemporary decor of the restaurant overlooking the Old Port and discover the calanques of Marseilles. Enjoy the Mediterranean way of life at Novotel

We are certified ALLSAFE by Bureau Veritas to guarantee the implementation of all sanitary measures and to accommodate you in the best conditions. We are ready and looking forward to seeing you!

Hotel extras

Certified ALLSAFE by Bureau Veritas
Comfortable rooms with WiFi and views of the Old Port
Bar, pool and restaurant with view of the old port
Well-being area with outdoor pool and fitness room
Six meeting rooms for your seminars and conferences

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 11h00

Paying

Online check-in
- Online check-in: Your arrival will be carefully prepared by our team
- Fast check-out: Simply return your key
WIFI/Internet Access
- WIFI at the hotel
- High-speed Internet
- WIFI in the communal areas
- WIFI in your room
- WIFI access
- Optic fiber technology provides the highest possible speed of Internet connection.
ParkingPaying
- Private indoor parking (Paying)
- Bus/coach parking area (Paying)
Accessibility for people with reduced mobility
- Reduced mobility rooms
- Wheelchair access
- Reduced mobility facilities
Pets allowedPaying
100% non-smoking hotel
Air conditioned
- Air conditioning
- Automatic air control
- Manual temperature control
- Air Conditioning
Languages spoken at the hotel
- German
- English
- Spanish
- French
Reception open 24 hours a day
LATE CHECK-OUT UP TO 5PMPaying
Dry cleaning / IroningPaying
Hairdressing salonPaying

Outdoor unheated pool
Fitness centre
Well-being
- Hammam (Paying)
- Jacuzzi (Paying)
- Sauna (Paying)
- Solarium
Beach and water sports
- Boat excursions
- Kayaking (Nearby)
- Private beach (Nearby)
- Snorkelling/Scuba diving center (Nearby)
Boules/petanque (Nearby)

BreakfastPaying
1 restaurant(s)
2 bar(s)
Room service
- Hot meals
- Cold snacks
- Opening hours : Week 06:30-24:00
- Opening hours : Week-end 07:00-24:00

6 meeting room(s)
Web Corner on a Mac
Copy/print service available

We are open and happy to welcome you! Due to the COVID-19 pandemic, we are forced to restrict the use of certain services, particularly in the restaurant and the pool. These precautions have changed standard operations at the hotel for the purpose of ensuring your safety and that of our staff. For more information, please contact us on 04 96 11 42 11. See you soon at Novotel Marseille Vieux Port!

Hotel location

Novotel Marseille Vieux-Port

36 Boulevard Charles Livon
13007 marseille
france

Tel: +33496114211

Fax: (+33)4/96114220

Contact email :

Check-in from 15h00

Check out up to 11h00

Pharo - Catalans - Gare Saint : 82S Fort Saint Nicolas
VIEUX PORT PRADO : 83 FORT ST NICOLAS
VIEUX PORT : 1 VIEUX PORT

By plane
MARSEILLE PROVENCE At 30km / 18.75 miles
By plane
MARSEILLE PROVENCE At 25km / 15.54 miles
By boat
JOLIETTE At 3km / 1.88 miles
By helicopter
MARSEILLE PROVENCE At 30km / 18.75 miles
By car
AUBAGNE-TOULON At 1km / 0.63 miles
By car
MARIGNANE-AIX-FOS-LYON At 1km / 0.63 miles
By train
MARSEILLE ST CHARLES At 4km / 2.5 miles

GPS :43.292263, 5.360432

Our accommodation(s)

With a contemporary and completely modular design, Novotel's spacious rooms are real living spaces and can be adapted to suit all requirements. Book one of 11 executive rooms overlooking the old port at Novotel Marseille Vieux Port: Take advantage of the incredible panorama of the old port! (couple, with family or as part of a business stay)

Rooms (5)

Classic Room with 1 double bed and 1 single sofa bed

Accessible room

Max. number of persons: 3
Views: City View *

* Subject to availability

Wireless internet in your room
High speed internet
Free in Room Mineral Water
Coffee/tea making facilities
Bathroom products

Classic Room with 1 double bed and 1 double sofa bed

Max. number of persons: 4
Area: From 27 m² / 291 sq ft
Views: City View *

* Subject to availability

Wireless internet in your room
High speed internet
Free in Room Mineral Water
Coffee/tea making facilities
Bathroom products

Classic Room with 1 double bed

Accessible room

Max. number of persons: 2
Area: From 27 m² / 291 sq ft
Views: Garden View *

* Subject to availability

Wireless internet in your room
High speed internet
Free in Room Mineral Water
Coffee/tea making facilities
Bathroom products

Executive Room with 1 double bed and 1 single sofa bed

Max. number of persons: 3
Area: From 27 m² / 291 sq ft
Views: City View *

* Subject to availability

Wireless internet in your room
High speed internet
Free in Room Mineral Water
Coffee/tea making facilities
Nespresso machine(...)

Executive Room with a queen-size bed and single sofa bed, overlooking the old port

Max. number of persons: 3
Area: From 31 m² / 334 sq ft
Views: Harbour view *

* Subject to availability

Wireless internet in your room
High speed internet
Free in Room Mineral Water
Coffee/tea making facilities
Business Desk(...)

Rooms

Our restaurants and bars

LE LACYDON

Type of cuisine: Mediterranean

NOVOTEL POOL BAR

The Hotel Novotel Marseille Vieux Port offers a stylish and sophisticated poolside bar with terrace offering panoramic views of the Old Port. Sample a cocktail for a spot of refreshment with family or friends!

Lunch

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

Dinner

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

NOVOTEL BAR LOUNGE

A variety of unique, trendy and cozy spaces with a gentle contrast of colors. Come and try our fine wines, cocktails and smoothies!

Lunch

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

Dinner

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

Your meetings and events

Our meeting rooms

Number of meeting rooms: 6
Maximum size: 110 m²
Maximum capacity: 80 people
Maximum banquet capacity: 60 people

Find out more

Correct stay

Anonymous Business - 23/02/2021 Confirmed reviews ALL

Very nice welcome, room and food so so

What else

G. Business - 26/12/2020 Confirmed reviews ALL

Comme chez soi

Cher Monsieur G., Nous vous remercions pour vos commentaires suite à votre séjour à Novotel Marseille Vieux-Port. C’est avec grand plaisir que nous recevons vos compliments. Nous sommes ravis de lire que vous vous êtes senti si bien dans notre établissement. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Au plaisir de vous accueillir de nouveau très vite. Cordialement, Marie, Guest Relation

Well located

Neil Business - 13/12/2020 Confirmed reviews ALL

2 night business trip, staff were friendly and room service excellent. The room was to hot as air con wouldn’t blow cool air, when I asked at reception they said that was how it was set in the hotel for the colder months.

Well looked after

Ash Families - 27/10/2020 Confirmed reviews ALL

Good welcome, really nice and attentive breakfast staff. Only disappointment was we couldn’t use the free upgrade vouchers I had. Overall a good stay during covid

Good stay

P. Friends - 20/09/2020 Confirmed reviews ALL

Good location, rooms are luminous and well equipped. The only problem, the lifts, we were always afraid that they will stay blocked...

COVID spoiled our trip

Cathy Families - 18/08/2020 Confirmed reviews ALL

Unfortunately due to the COVID restrictions the stay was not very enjoyable. Breakfast was limited and not very relaxed and having to book the pool was a real pain. The reason I booked the hotel was to have access to a pool after a hot day in Marseille but we couldn't even do that!!

Dear Mrs C., Thank you for taking the time to tell us about your experience at the Novotel Marseille Vieux-Port. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marie, Guest Relation

Basic

Halile Business - 24/07/2020 Confirmed reviews ALL

As a 4 stars hotel we could have expect better experience

Dear Halile B., Thank you for taking the time to tell us about your experience at the Novotel Marseille Vieux-Port. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marie, Guest Relation

Underwhelming experience

Tim Couples - 24/07/2020 Confirmed reviews ALL

The hotel is in desperate need of a renovation, old tired rooms. Horrible shower facilities, shower in a bath is so old fashioned.

Dear Tim L., Thank you for taking the time to tell us about your experience at the Novotel Marseille Vieux-Port. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marie, Guest Relation

Excellent

C. Business - 08/07/2020 Confirmed reviews ALL

Parfait

Dear Mr C., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Marie, Guest Relation

Not worth 4 stars

Anonymous Business - 29/02/2020 Confirmed reviews ALL

The hotel was very outdated and in need of an upgrade.

Dear Mr G., Thank you for taking the time to tell us about your experience at the Novotel Marseille Vieux-Port. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marie, Assistant Manager

GOOD STAY

Ja 2. J. Solo - 22/02/2020 Confirmed reviews ALL

VERY GOOD

Dear Jean A., We very much appreciate your comments regarding your stay at the Novotel Marseille Vieux-Port. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Flavie Maugey Assistante responsable hébergement

T. Couples - 29/01/2020 Confirmed reviews ALL

small details : city pass not ordered by novotel to office du tourisme

Monsieur t., Nous vous remercions pour vos commentaires suite à votre séjour à Novotel Marseille Vieux-Port. Nous sommes vraiment navré du désagrément rencontré avec vos city pass. En effet, nous n'avons pas reçu à temps notre commande auprès de l'office de tourisme. Nous avions entendu vos remarques lors de votre départ, c'est pourquoi nous avons déduits les city pass sur votre facture lors de votre départ. Nous sommes navrés que votre expérience ne fût pas positive et espérons pouvoir regagner votre confiance lors d'un prochain séjour. Nous vous prions d'agréer nos sincères salutations. Bien Cordialement, Flavie Maugey Assistante responsable hébergement

well locates, good stay

Richard N. Business - 24/01/2020 Confirmed reviews ALL

it was good

Dear Mr N., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Marie, Guest Relations.

Tammy R. Families - 17/01/2020 Confirmed reviews ALL

I've stayed at a few novotels. This was average for the price. The rooms were expensive and dated. Not like most Novotels. The Barman in the evening was exceptional that made up for the lack of interest by other staff. He was friendly and attentive. The reception was also good. Breakfast staff very average. Not the accor service I would like really. Probably due to language difficulties.

Dear Mrs R., Thank you for taking time to share your opinion about your stay at Novotel Marseille Vieux Port. We are sorry to read that we haven't been able to meet all of your expectations. We hear and understand your disappointment regarding the decoration of our rooms, know that we are awaiting a renovation that will not take long. We are delighted to read that Romain, our bartender, was professional and friendly and that he knew how to meet your expectations. Regarding the service at breakfast, we rarely have negative feedback because we are always looking for improvement. Thank you for your constructive comment, the opinions of our customers allow us to improve the quality of service and benefits throughout the year. We hope to regain your confidence during a future stay. Best Regards Marie, Guest Relations.

excellent

Anonymous Business - 16/01/2020 Confirmed reviews ALL

dinner，breakfast，very good. double window makes it quiet， comfortable，nice gym

Dear Mr r., Thank you for the great review of our hotel ! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Marie, Guest Relations.

Very nice reasonably priced hotel in great location

James Couples - 11/01/2020 Confirmed reviews ALL

We just stayed the one night, had a nice executive room overlooking the port. Staff were friendly and the food was good, though we would have liked some more organic things. Well stocked bar!

Dear James M., We very much appreciate your comments regarding your stay at the Novotel Marseille Vieux-Port. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marie, Guest Relations.

Very good but no effort on New Years Eve.

Roy M. Friends - 04/01/2020 Confirmed reviews ALL

Overall very good but there was no effort to make New Years Eve an event. In fact the bar closed at midnight so returning from the town the place was empty.

Dear Mrs M., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Marie, Guest Relations.

My experience was banal...

Anonymous Families - 04/01/2020 Confirmed reviews ALL

The room is not a 4* hotel room and of sure is not an executive one. Too small for 3 people, the smelt was terrible, bot clean... I though that thanks to my new diamond status the experience will be unforgettable... I was really disappointed.

Cher Monsieur B., Nous vous remercions d’avoir pris le temps de nous écrire à la suite de votre séjour au Novotel Marseille Vieux-Port. Nous sommes désolés que la chambre que vous occupiez n’ait pas été à la hauteur de vos attentes et que vous ayez eut à subir un certain nombre de dysfonctionnements. Nous vous prions d’accepter nos plus sincères excuses. En tant que client fidèle et encore plus en tant que membre Diamond du Club ALL - Accor vous auriez pu vous attendre à un établissement plus moderne et plus conforme aux standards de notre marque et nous en sommes désolés. Comme vous, nous attendons une rénovation de l'établissement. En dédommagement, nous souhaitons créditer votre compte Le Club de 4000 points de courtoisie qui vous permettrons de bénéficier d'un chèque cadeau de 80€. Est-ce que cela vous convient ? Dans l’attente de votre réponse, nous vous prions de croire, Monsieur, en l’expression de nos sentiments les meilleurs. Marie, Guest Relations.

overall positive ... except parking (a nightmare)

Anonymous Families - 02/01/2020 Confirmed reviews ALL

warm welcome - nice room (although bathroom would need to be refreshed)- excellent breakfast -

Dear Mrs G., We are glad that you enjoyed your stay and we are so sorry for the inconvenient at the check in with the key programming. Everyday, we try to find a technical solution for this problem. About the shower, know that we are waiting for a renovation that will not be long. We hope to see you again very soon in our beautiful town. Sincerely, Marie, Guest Relations.

D. Solo - 30/12/2019 Confirmed reviews ALL

When I had a shower before my check out, the cleaning woman came in my bedroom, and she saw me naked.

Cher Monsieur D., Nous vous remercions d’avoir pris le temps de nous écrire à la suite de votre séjour au Novotel Marseille Vieux-Port. Nous sommes désolés que votre séjour n’ait pas été à la hauteur de vos attentes, et nous vous prions d’accepter nos plus sincères excuses. Concernant l'incident rencontré, nous vous avions accordé un départ tardif à 13 heures. Nous sommes navrés qu'une personne de notre équipe soit entrée par erreur dans votre chambre pendant votre douche. Nous avons échangé avec elle sur la situation et elle nous a assuré avoir quitté les lieux, dès le moment où elle s'est aperçu que vous étiez dans la salle de bain. Comme notre chef de réception vous l'a indiqué à votre départ, nous vous avons crédité 1000 points courtoisies sur votre ALL - Accor. De nouveau, nous vous remercions pour vos commentaires et espérons regagner votre confiance lors d’un prochain séjour. Cordialement, Marie, Guest Relations.

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