Novotel Toronto North York 3.5 stars

Customer review rating (ALL Rating) 3.9/5 1,134 reviews

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3 Park Home Avenue, North York, M2N 6L3 TORONTO, Canada

Description

Hotel extras

  • Secure paid underground parking garage with a 6.1ft/1.8m height clearance. EV charging station

  • Book meeting spaces for any occasion. Email dos@novotelnorthyork.com

  • Direct indoor access to Toronto's subway-North York Centre stop

  • Executive rooms only designated as pet friendly rooms. Must be notified in advanced/Fees Apply

  • 15 km to downtown Toronto, and 20 km to YYZ Pearson International Airport

Our accommodation(s)

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Hotel location

Novotel Toronto North York

3 Park Home Avenue, North York
M2N 6L3 TORONTO
Canada

GPS:43.769185, -79.413065

Telephone
Fax +1 416-733-3403

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

TRIO RESTAURANT

Trio at Novotel a sophisticated environment with music, sleek modern furnishings & urban decor. Trio is about more than just taste, it's about experience. Relax and enjoy great food, with international wines artfully combined to delight the palate

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.9/5  1,134 reviews

TripAdvisor Rating  3.7/5  1,272 reviews

Customer review rating 3.0/5

Donald C. Business - Confirmed reviews ALL

I booked my stay thinking it was with the hotel and it turned out that it was with a third party. Their hotel site is not very easy to find on the internet. When I checked in, I asked if I caam able cancel my last night of my 3 night stay. They told me they couldn't and I had to deal with the third party which was to late for them . So far OK, what got me upset, was when the hotel called me on the second day to say their cleaning staff had noticed my luggage was no longer in the room and they wondered if I checked out. I told them because of the weather I may come back and they told me to call them as soon as I knew if I wasn't coming back. Reason: they wanted to rent out my room. Can't give me a credit but really want my room. Not impressed.

Customer review rating 4.5/5

Ronda Z. Families - Confirmed reviews ALL

Great place to sleep for 6 hours and shower before catching our flight.

Customer review rating 1.5/5

Anne H. Families - Confirmed reviews ALL

This is our second stay. The first time we stayed in late August, we experienced very rude service and the front desk and the AC was not working in the room (we had to change rooms). This time, we decided to give your hotel another try. The front desk was very courteous and helpful … great change from our first stay. But the heat in our room did not work well. We kept raising the temperature (all the way to 26C) but the room never got warm, but it was too late at night for us to want to change rooms. As well, there was only one extra thin blanket in the closet so we froze at night. Not sure if we’ll stay again.

Dear Guest, Thank you for taking the time to share your feedback and for giving us another opportunity during your second stay. We’re very pleased to hear that you noticed a positive change in the service at the front desk and that our team was courteous and helpful this time. That said, we’re truly sorry that your experience was again impacted by issues with the room temperature and comfort. Not having properly functioning heat and adequate bedding is certainly not the experience we want for our guests, especially overnight. Your comments regarding the HVAC system and the lack of sufficient blankets have been shared with our maintenance and housekeeping teams so these issues can be addressed promptly. We regret that this disrupted your stay and understand your frustration, particularly given your previous experience with us. We appreciate your honest feedback, as it helps us improve. If you decide to stay with us again, we would welcome the opportunity to restore your confidence—please don’t hesitate to contact our front desk immediately should anything not meet your expectations, as we are always happy to assist in the moment. Thank you again for your review. Sincerely, Mariia Kadam (she/her) Front Desk Supervisor Novotel Toronto North York 3 Park Home Avenue, Toronto, ON, M2N 6L3 – Canada T +1 (416) -733-2929 Email ma… NOVOTEL.COM/novoteltorontonorthyork ALL.COM

Customer review rating 5.0/5

Helen S. Solo - Confirmed reviews ALL

What began as a horrible experience with the evacuation from the fire was mitigated by the services offered by the hotel and staff and I would recommend this to anyone

Dear Helen, Thank you very much for taking the time to share your experience with us. We are truly sorry that your stay began under such difficult circumstances, but we are delighted to hear that Eric and our team were able to support you and help turn the situation into a more positive experience. Your kind words about our staff’s friendliness, availability, and service mean a great deal to us. We truly appreciate your recommendation and hope to have the pleasure of welcoming you again under much better circumstances. Sincerely, Mariia Kadam (she/her) Front Desk Supervisor Novotel Toronto North York 3 Park Home Avenue, Toronto, ON, M2N 6L3 – Canada T +1 (416) -733-2929 Email ma… NOVOTEL.COM/novoteltorontonorthyork ALL.COM

Customer review rating 3.5/5

Ilan Y. Families - Confirmed reviews ALL

My hot water ran out twice even after i had mentioned it to the hotel staff. The in room heating sensor was faulty. Took us a couple of days to figure out but by then we checked out.

Dear Ilan Y., Thank you for sharing your feedback with us. We are pleased to hear that you found the stay comfortable, but we sincerely apologize for the issues you experienced with the hot water and the heating sensor. This is certainly not the standard we aim to provide. Your comments have been shared with our maintenance team so these matters can be addressed promptly. We appreciate your feedback, as it helps us improve, and we hope to have the opportunity to welcome you back for a much better experience. Sincerely, Mariia Kadam (she/her) Front Desk Supervisor Novotel Toronto North York 3 Park Home Avenue, Toronto, ON, M2N 6L3 – Canada T +1 (416) -733-2929 Email ma… NOVOTEL.COM/novoteltorontonorthyork ALL.COM

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Other web-users rate our hotel

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  • 137 reviews 6.7/10 Breakfast

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