Not worth the $

Jumby15 Families - 8/5/2024 TripAdvisor review

Hotel staff are friendly, place is clean , restaurant wasn’t open when arrived at 7.30 so had to eat around the lounge chairs which was awkward. Hotel room air con didn’t work neither did the hair dryer and water pressure was awful and bed must be specially designed as are very small doubles. So not too good in all honesty

Average but noisy.

Ashmead72 8/3/2024 TripAdvisor review

We only stayed for one night after arriving in Miami from St Lucia. The hotel reception was friendly and the hotel was clean enough. Room was ok but toilet flush was faulty and shower pressure wasn’t great. Carpet had seen better days. The worst part of our stay was the noise. Pipes made a terrible noise all night. I’ll finish on a positive. The food and service from the bar in LL was excellent.

Thank you for your review. Our team will be glad to hear you enjoyed their friendly service, and we will share your comments with our maintenance team so they may address them and ensure a better experience for future travelers. We hope you visit us again next time you're in the area.

Poor

Anonymous Families - 8/1/2024 Confirmed reviews ALL

They did not clean both rooms and they didn’t change the bedding for two days out of four days of our stay.

Terrible mattress, expensive breakfast

Ryan Couples - 7/31/2024 Confirmed reviews ALL

The bed was one of the worst I have been on anywhere in the world. The mattress was firm but worn out from use and sagged in the middle. My feet and head were higher than my midsection and it hurt my back.

Dear Ryan J., Thank you for taking the time to tell us about your experience at the Pullman Miami Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Due to understanding your frustration, I would like to invite you back to the hotel for a 2 night complimentary stay with breakfast included on us. If you would like to take this offered, please send me your best mailing address to you send you a voucher. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Victoria J. Assistant Front Desk Manager

Good stay

Aniefiok U. Families - 7/30/2024 Confirmed reviews ALL

I was satisfied

Dear Aniefiok U., We very much appreciate your comments regarding your stay at the Pullman Miami Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Victoria Jackson Assistant Front Desk Manager

Parking and room

Juan S. Couples - 7/30/2024 Confirmed reviews ALL

Paid for parking but there was never any parking. Mattress was very low quality or very worn out. Shower head is broken.

Dear juan S., Thank you for taking the time to tell us about your experience at the Pullman Miami Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Due to your frustration and discomfort of your room, I will reimburse you for the Parking fees during your time, If you wish to come back to our property, please reach out to me for discounted rates with complimentary breakfast and you will be our VIP guest at Pullman. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Victoria Jackson Assistant Front Desk Manager

well located

Hope E. Families - 7/30/2024 Confirmed reviews ALL

I was disappointed with how old my room was. it will be nice to make the old rooms a bit modern as the presidential suit on the 15th floor. the carpets in my room were hideous in my opinion. Also disappointed on not having my phone calls answered before arriving at the hotel.

Dear Hope E., Thank you for taking the time to tell us about your experience at the Pullman Miami Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We are currently in the process of renovation in the entire hotel so we will be removing the carpets as well. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Victoria Jackson Assistant Front Desk Manager

Laurel B. Couples - 7/30/2024 Confirmed reviews ALL

Enjoyed the hotel. Conveniently located from the airport. Flight got there in the evening and was a little disappointed that the restaurant was not fully operational for dinner.

Dear Laurel B., We very much appreciate your comments regarding your stay at the Pullman Miami Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Victoria Jackson Assistant Front Desk Manager

VERY AVERAGE-VERY OLD -NOT PULLMAN STANDARD

Amand.a Business - 7/30/2024 Confirmed reviews ALL

very bad and old room, bathroom, tiles in the bathroom are broken, I had hair in the bath room not sound proof at all, you could ear elevator ring, door closing, people talking in the corridor. the hotel which been to use a Sofitel many years ago was a very upscale hotel but investment has certainly not has been done as effectively, the hotel is old and need a restauration for sure.

Dear Ms. A., Thank you for taking the time to tell us to share your feedback with us. Your comments will be shared with our team to continue further improving our services. We hope to be able to have the opportunity in welcoming you back for a more enjoyable visit. Sincerely, Winnie Tseng-Leon Director of Rooms

Good stay nothing so wow

Wasim S. Business - 7/30/2024 Confirmed reviews ALL

The hotel lobby was clean and check in was fast Rooms are clean but outdated my bed was like a Grand Canyon from the middle so I had to put a pillow to stop me from rolling while a sleep The pillows are not very comfortable No close power outlets to the bed so get ready to have a long cable Pool was nice about 20-25 meter long so good for some good swim exercise Breakfast was great and has many varieties Parking was expensive 27 usd a day and many times had to make a couple of rounds to find a spot to park Staff are sweet, helpful and professional

Dear Wasim S., We very much appreciate your comments regarding your stay at the Pullman Miami Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Victoria Jackson Assistant Front Desk Manager

Good stay

Anonymous Friends - 7/30/2024 Confirmed reviews ALL

The stay were very friendly and cooperative.

Dear N., We very much appreciate your comments regarding your stay at the Pullman Miami Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Victoria Jackson Assistant Front Desk Manager

Great location, Great Stay

Davon Friends - 7/29/2024 Confirmed reviews ALL

The Pullman was a beautiful property within a short distance from the Miami Airport. I visits the property after getting off my cruise and had some hours before my flight. I used an App called “DayUse” that allows you to book a room for a few hours if you have a layover or short stay. It was such a great option! I will definitely visit again if I have a Layover in Miami or disembark from a cruise early.

Dear Davon C., We very much appreciate your comments regarding your stay at the Pullman Miami Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Worst welcome ever !

Louis M. Business - 7/29/2024 Confirmed reviews ALL

Shuttle super late, waited 1h15 min for the shuttle to come by the airport ! Email sent with no reply ! 12 guests at the same time, 2 staff for check in ! Worst welcome by the staff at the reception ! And on top, was asked money to key luggage’s at the reception ! This is far away to represent the Accord Hotel values ! Super disappointed ! And paid $220 for this !!! The worst ! Please retain your staff and how to welcome people !

Dear Mr. M., Thank you for taking the time to share your comments with us regarding your recent stay. We will be sure to further look into this experience and why we fell short in meeting your expectations. We hope to be able to welcome you back for a more enjoyable visit. Sincerely, Winnie Tseng-Leon Director of Rooms

Great staff

Rk Business - 7/28/2024 Confirmed reviews ALL

Always helpful staff and great rooms

Dear Rasmus K., We very much appreciate your comments regarding your stay at the Pullman Miami Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Victoria Jackson Assistant Front Desk Manager

Great stay!

Michelle S. Friends - 7/26/2024 Confirmed reviews ALL

The location was perfect and service was great!

We very much appreciate your comments regarding your stay at the Pullman Miami Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Old, Tired, Dirty and No Air Conditioning, Could not get out of the parking gate

Matt Business - 7/26/2024 Confirmed reviews ALL

Stayed for one night, parked well, checked in well, that was where the good ended. Got to the room, very old and very tired and not clean, room extremely warm, plugs old and do not take 3 pin plugs, air conditioning did not cool down all night, checked out in morning, got in car and could not get out gate, had to go back to reception and still delayed getting out. Some light switches in room did not work.

Thank you for sharing your experience with us. We deeply apologize for the multiple issues you encountered during your stay. We regret that the room felt old, tired, and unclean, and that the air conditioning did not cool properly. This is not the standard of comfort and cleanliness we aim to provide, and we apologize for the inconvenience this caused. We are also sorry for the outdated plug sockets and non-functional light switches in your room; these are issues we are addressing with our maintenance team. Furthermore, we apologize for the difficulty you experienced with the parking gate upon departure. This should not have happened, and we will review our procedures to ensure smoother operations in the future. We understand how frustrating these issues must have been and appreciate your feedback. Please know that we are taking immediate steps to improve our facilities and services. Thank you again for bringing these matters to our attention. We hope to have the opportunity to provide you with a much better experience in the future.

Good stay

Anonymous Families - 7/25/2024 Confirmed reviews ALL

Excellent. I was given connecting rooms which meant a lot to me and my daughters.

We very much appreciate your comments regarding your stay at the Pullman Miami Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Located near airport

Betsy M. Families - 7/23/2024 Confirmed reviews ALL

The room we stayed in was dirty. Looks like this place needs to be updated. Moldy grout, ac was dusty and even on lowest setting the room was still hot.

Dear Ms. M., Thank you for taking the time to share your feedback about your recent stay. We are truly sorry to hear about the issues you encountered with the cleanliness and condition of your room. We apologize for the discomfort caused by the moldy grout, dusty AC, and the room's temperature. These are not the standards we strive to maintain, and we regret that we fell short during your stay. Please be assured that we will address these concerns with our housekeeping and maintenance teams to ensure immediate improvements are made. We value your feedback as it helps us to improve our services and facilities. We hope you will consider giving us another opportunity to provide you with a better experience in the future. Sincerely, Andree Lopez Front Office Supervisor

Beautiful but disappointing

Monique C. Families - 7/23/2024 Confirmed reviews ALL

When I arrived we were able to check in early and it was a beautiful hotel but over the 2 nights we were there, i unfortunately ran into several issues. $30 per night to park is outrageous, especially when I saw nothing on the website when I booked and was told $15 a night at check in. There is no continental breakfast because they’d rather you spend even more in their restaurant. You can’t even avoid that because they provide a fridge in the room but no microwave. The waterfall in the pool (my daughter’s reason for choosing this hotel) was shut off until about 3pm Saturday. And the handle of my shower was completely broken off. Next time I’ll choose somewhere else

Dear Ms. C., Thank you for sharing your detailed feedback regarding your recent stay. While we are glad to hear that you found our hotel beautiful and appreciated the early check-in, we are truly sorry for the numerous issues you encountered during your stay. We apologize for the misunderstanding regarding the parking fees and any inconvenience it caused. It is essential that our guests are fully informed about all charges, and we will review our website and communication to ensure accuracy. We regret that the waterfall in the pool was not operational during your daughter's stay and for the inconvenience caused by the broken shower handle. These issues should have been promptly addressed, and we will work with our maintenance team to prevent such occurrences in the future. Thank you again for your feedback. We hope you will reconsider staying with us again, allowing us the opportunity to provide you with a more pleasant experience. Warm regards, Andree Lopez Front Office Supervisor

Problem with stolen money

Ilya Business - 7/23/2024 Confirmed reviews ALL

Overall liked the hotel: friendly staff and good service. Very disappointing situation with stolen money from my room (1109). It has been a long time, but still the problem has not been solved, there is no information on the progress of the proceedings and I only get replies from the staff that the issue is being dealt with. Very disappointed with this attitude and realized that the best thing was to call the police, not to communicate with the hotel manager. I wish for better service and more efficient processes. I will definitely not stay at your hotel again. Regards, Ilya

Dear Mr. M., Thank you for sharing your feedback regarding your recent stay with us. We are pleased to hear that you appreciated the friendliness of our staff and the overall service. However, we are deeply concerned and sorry to learn about the issue with the stolen money from your room. Please accept our sincerest apologies for the distress and inconvenience this situation has caused you. We understand how frustrating it must be to feel that the issue has not been resolved promptly or effectively. Ensuring the safety and security of our guests is of utmost importance to us, and we regret that we did not meet your expectations in this regard. Please allow me to escalate this issue directly to our management team for someone to reach out as soon as possible to you with an update of this matter. Please expect this update within 24-48 hours. Warm regards, Andree Lopez Front Office Supervisor