Pullman Miami Airport 4 stars

Dear Ms. F., Thank you for sharing your wonderful experience at our hotel. We truly appreciate your positive feedback. We're delighted to hear that you found our staff to be kind and caring, and we'll be sure to pass your compliments on to Victoria and Javier. Providing exceptional service is what we strive for. It's also great to know that you would recommend our clean and beautiful hotel. We take pride in maintaining a comfortable and welcoming environment for our guests. Thank you for highlighting the convenience of our free hotel shuttle as well. Your satisfaction is important to us, and we look forward to the opportunity to welcome you back in the future. Best regards, Andree Lopez Front Office Supervisor

Dear Ms. M., Thank you for taking the time to provide feedback about your recent stay at our hotel. We appreciate your comments and apologize for the issues you encountered during your visit. We're pleased to hear that you found the customer service provided by Gabriel and Carlos to be excellent. They are valued members of our team, and we will make sure to pass on your kind words to them. However, we deeply regret the cleanliness and maintenance issues you experienced in your room. This is not the standard of service we aim to provide, and we apologize for falling short in these areas. Rest assured that we take your feedback seriously, and we will address these concerns with our housekeeping and maintenance teams to ensure that such issues are rectified promptly. Your feedback is invaluable as it helps us identify areas for improvement. We appreciate your understanding, and we hope to have the opportunity to welcome you back for a much more comfortable and enjoyable stay in the future. Best regards, Andree Lopez Front Office Supervisor

Dear Mr. B., Thank you for sharing your feedback regarding your recent stay with us. We appreciate your input. We apologize for any inconvenience you experienced during your stay due to the lack of the services mentioned. Your feedback is valuable, and we will review our services and their operating hours to better accommodate our guests. Thank you for choosing our hotel, and we look forward to your next visit. Best regards, Andree Lopez Front Office Supervisor

Dear Ms. R., Thank you for taking the time to provide feedback about your recent stay. We're pleased to hear that you found our staff to be very helpful and accommodating, especially when it came to transfers and tours. However, we sincerely apologize for the issue you experienced with the toilet in your room. It's regrettable that the problem recurred the next morning despite the initial fix. Please be assured that we take maintenance issues seriously, and we will investigate this matter thoroughly to ensure it does not happen again in the future. I would also like to apologize once again for the inconveniences encountered during your tour and hope you can accept our sincerest apologies. Your feedback is invaluable in helping us improve our services, and we appreciate your understanding. If there's anything else we can do to enhance your experience during your next visit, please do not hesitate to let us know. Best regards, Andre Lopez Front Office Supervisor

Dear Mr. V., We appreciate you taking the time to share your feedback about your recent transit stay with us at Pullman Miami Airport. We are pleased to hear that your transit stay was good and efficient. Your satisfaction is of great importance to us, and we aim to provide our guests with a seamless and comfortable experience. We hope to have the opportunity to welcome you again in the future and be of service to you once more. Best regards, Andree Lopez Front Office Supervisor