Pullman Miami Airport 4 stars

Customer review rating (ALL Rating) 4.0/5 2,010 reviews

Best price
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5800 Waterford District Drive, 33126 Miami, United States

Description

Hotel extras

  • Complimentary shuttle to and from Miami Airport. Hours 4.30am-12.00 midnight

  • Beautiful pool by the lagoon with a cascade waterfall.

  • Over 11,000 sq ft of spectacular meeting and event space.

Our accommodation(s)

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Hotel location

Pullman Miami Airport

5800 Waterford District Drive
33126 Miami
United States

GPS:25.7819722, -80.291622

Telephone
Fax +1 305-262-9049

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

Tavolo

Serves classic Mediterranean dishes, executed simply and brilliantly. We select the finest seasonal ingredients.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  2,010 reviews

TripAdvisor Rating  3.9/5  5,023 reviews

Certificate of excellence 2024

Horrible hotel but super expensive. Most unfriendly bar staff in the world

TripAdvisor rating 1.0/5

bvandenoever Families - TripAdvisor review

Horrible hotel. Dirty, swimming pool cold, staff unfriendly and super expensive. It’s just amazing how terrible a hotel can be. We got a “family room”. Basically it was two single beds for 4 people. We rebooking to an interconnected on the spot they charged triple the price. Nice after you just travelled around the world. We really got screwed by these guys. The rooms were dirty and old, the view was absolutely bad and the beds were horrible. And then there was the bar. Prices are high but what is amazing is the staff. How unfriendly can the waiters be? We travel the world and see many hotels but WOW what an unfriendly staff. You are forced to give them 18% tip but they don’t even deserve 1%

Dear Bvandenoever, Thank you for taking a moment to share your detailed feedback with us. We deeply regret that your stay fell short of expectations. The issues you mentioned regarding service, cleanliness, and the property's overall condition do not reflect the exceptional experience we strive to provide. We’ve shared your comments with the appropriate teams to help prevent similar issues for future guests. We appreciate your invaluable feedback and hope to have the opportunity to welcome you back for a more enjoyable stay.

Customer review rating 1.5/5

Brown Families - Confirmed reviews ALL

As the Hotel is nice the housekeeping is not , and the room is not cleaned in a timely manner.

Thank you for taking the time to share your feedback with us. We\'re glad to hear you found the hotel to be nice, but we\'re truly sorry that the housekeeping service did not meet your expectations. Cleanliness and prompt service are extremely important to us, and we apologize for any inconvenience caused during your stay. Please rest assured that we are addressing this with our housekeeping team to ensure improvements are made moving forward. We appreciate your comments and hope to have the opportunity to better serve you in the future. Sincerely, Luis Fraile Front Office Supervisor.

Horrible

Customer review rating 0.5/5

Hinri H. Business - Confirmed reviews ALL

Staff at check in wasn’t welcoming at all, 15 people inline to check in and he’s on phone “solving issues” while customers are waiting to check in. Room- VERY OLD, couch in the room is ripped, there was no house keeping service which I find weird, we passed Covid days so I don’t see a reason why the room wasn’t cleaned, I’ve been to this property when it was under Sofitel and it was great, but that was years ago, and I think the new hotel management didn’t put in a penny into updating the rooms or hallways, very sad to see such a nice property being neglected like that.

Thank you for taking the time to share your feedback. We\'re truly sorry to hear that your check-in experience and room condition did not meet your expectations. We understand how frustrating it must have been to wait in line while our agent was assisting another guest over the phone. While we do our best to prioritize all guests equally—including those calling from their rooms—we understand the importance of efficiency at the front desk and will work on improving that balance. We also sincerely apologize for the condition of the furniture and the lack of housekeeping service during your stay. Daily housekeeping is available and should have been provided unless otherwise requested. Your comments are extremely valuable, and we\'ve shared them with our management team for immediate attention. Despite this experience, we hope to have the opportunity to welcome you back in the future and provide the level of comfort and service you remember from past visits. Sincerely, Luis Fraile Front Office Supervisor.

Great for a short stay

Customer review rating 4.0/5

Lauren Solo - Confirmed reviews ALL

Friendly reception staff. Bar stuff seemed annoyed and wanted you to move quick. The rooms are run down with the carpet heavily stained and the bed very squeaky. Was a 1 night stay and close to the airport so good for a quick layover.

Thank you for taking the time to share your feedback. We\'re pleased to hear you had a positive experience with our reception team. We’re sorry to learn that your interaction at the bar and your room conditions did not meet expectations. Your comments have been shared with the relevant departments so we can continue to improve. We truly hope to have the opportunity to better accommodate you in the future. Sincerely, Luis Fraile Front Office Supervisor.

Good stay

Customer review rating 4.0/5

Lewis S. Friends - Confirmed reviews ALL

2 night stay following cruise in a Deluxe 2 bedded room with fantastic lake view Very quiet and comfortable. Reception staff 1st class and great airport shuttle Breakfast not the best and breakfast staff unfriendly

Thank you so much for your feedback and for choosing to stay with us after your cruise. We\'re happy to hear you enjoyed the comfort of your room, the lake view, and the service from our reception team—as well as the convenience of our airport shuttle. We’re sorry to hear that your breakfast experience didn’t match the rest of your stay. Your comments regarding the breakfast quality and staff demeanor have been noted and will be addressed with our team. We hope to welcome you again and offer a more consistent experience throughout. Sincerely, Luis Fraile Front Office Supervisor.

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Other web-users rate our hotel

  • 1,191 reviews 8.6/10 Location
  • 1,945 reviews 4.9/10 Room
  • 1,752 reviews 7.6/10 Service
  • 30 reviews 5.5/10 WiFi
  • 833 reviews 4.5/10 Comfort
  • 830 reviews 4.5/10 Cleanliness
  • 605 reviews 4.8/10 Vibe
  • 378 reviews 6.2/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.