Novotel Zurich Airport Messe 4 stars

Customer review rating (ALL Rating) 3.6/5 987 reviews

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Description

Hotel extras

  • Tram connection to the airport or Messe Zurich

  • Direct connection to the airport and the city center

  • Overnight stay for 2 children in parents' room included

  • Hotel sauna and fitness area with roof terrace

  • 24-hour room service included

Our accommodation(s)

Hotel location

Novotel Zurich Airport Messe

Lindbergh-Platz 1
8152 GLATTPARK
Switzerland

GPS:47.425942, 8.559362

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

GOURMETBAR

Take a break and indulge yourself in the GourmetBar at the Novotel Zurich Airport Messe. Enjoy a varied selection of regional and international dishes that regularly include seasonal ingredients.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.6/5  987 reviews

TripAdvisor Rating  3.5/5  1,483 reviews

Well located with great transport options

Customer review rating 4.5/5

Anonymous Families - Confirmed reviews ALL

The tram which takes us to the center of Zurich is outside the hotel and was extremely useful for us . The hotel itself was very clean, modern and tidy, with comfortable rooms, we did not receive room service on our second night but that’s fine. A great stay and we would come again.

Dear Mr I., Thank you for your feedback. We are thrilled to hear that your stay with us was enjoyable and met your expectations. We are delighted that you found our accommodations comfortable and our premises well-maintained. Our team takes great pride in providing a clean and modern environment for our guests. However, we regret to hear that room service did not reach you on the second night of your stay. We understand that consistent service is an important aspect of our guests' overall experience and apologize for any inconvenience this may have caused. Finally, we are pleased that you appreciated our convenient location, with the tram stop directly in front of the hotel offering easy access to the city center and the airport. Our goal is to provide our guests with seamless connectivity and a stress-free travel experience. We are looking forward to welcoming you again. All the best! Monica Moya Amengual, Front office Manager

Customer review rating 2.5/5

Sombat Families - Confirmed reviews ALL

Because of renovations timing

Dear Mr R., Thank you for your feedback. We are sorry that your stay coincided with our renovation period and did not fully meet your expectations. We understand that renovations can sometimes cause inconvenience and we are working diligently to enhance our facilities and overall guest experience. The refurbishments will allow us to provide our guests with an updated and comfortable environment. Once the renovation is complete, we are confident that our guests will enjoy the benefits of a refreshed and modernized hotel, complete with a prime location next to the tram station, providing direct connections to the city center and Zurich Airport. We hope you will consider the Novotel Zürich Airport Messe for your future travels and experience our improved amenities. We are looking forward to welcoming you again. All the best! Monica Moya Amengual, Front office Manager

Very well located and clean

Customer review rating 4.0/5

Ozgur C. Business - Confirmed reviews ALL

Location is very good.. Only 7 minutes to Zurich Airport by railway.. Beds and bathrooms are very clean and hygenic.. Carpets in the rooms are very old and needs to be changed urgently..

Dear Mr C., Thank you for your feedback. We are delighted that you found our beds and bathrooms to be very clean and hygienic, reflecting our commitment to providing a well-maintained environment for our guests. However, we regret that some aspects of your stay did not meet the standards you expected. We understand your concerns regarding the condition of the carpets and we are excited to inform you that we are currently undergoing a full renovation, which will address this and further enhance our guest experience. Additionally, we are taking note of your comments on our breakfast offerings to examine how we can enrich the variety and delight of our morning selections. Finally, we are pleased that you enjoyed our hotel's prime location with its convenient access to Zurich Airport and the train connection allowing for easy travel. The Novotel Zurich Airport Messe prides itself on its strategic location and we are glad it contributed positively to your stay. We are looking forward to welcoming you again. All the best! Monica Moya Amengual, Front office Manager

Much needed renovations

Customer review rating 2.5/5

Tanj Families - Confirmed reviews ALL

This hotel Is under going much needed renovations. However, that resulted in a less than ideal stay for us.

Dear Mr S., Thank you for your feedback. We are sorry that your stay did not fully meet your expectations. We understand that the condition of your room, including the functionality of the TV and light switch, as well as the window safety concern, fell short of the high standards we aim to uphold. Additionally, we acknowledge the inconvenience caused by the noise from our ongoing renovation works, which disrupted your children's rest. Despite these challenges, we are confident that our renovation efforts will soon result in a refreshed and updated hotel experience. We would like to highlight our excellent location next to the tram station, offering direct connections to the city center and Zurich Airport, which will enhance the convenience and satisfaction of your future visits. We are looking forward to welcoming you again. All the best! Monica Moya Amengual, Front office Manager

Terrible Hotel

TripAdvisor rating 1.0/5

samanthacM6614QV TripAdvisor review

Hotel is poor; scuff marks on the walls, both in the rooms and corridors, stains on the carpets and a general air of disrepair and squalor. Staff are rude and helpful. No charging point/ adpators for phone - charging machine in lobby. Hotel under renovation so a building site. Loud. Location far from any tourist sites. Do not stay here.

Dear Ms. Qv, Thank you for taking the time to share your feedback with us. We are sorry that your stay did not fully meet your expectations. We understand how the state of the room can impact the overall experience, and we are committed to maintaining our facilities to the highest standards. Our hotel is currently undergoing a full renovation to address the concerns you have highlighted, such as room conditions and the overall appearance of our property. Nonetheless, we regret to hear that you found our staff to be less than courteous. We pride ourselves on providing a warm and professional service to all our guests, and it seems we fell short during your visit. Furthermore, we acknowledge the inconvenience caused by the lack of charging points/adaptors in your room. We have taken note of this and will look into providing more accessible charging options for our guests. Regarding the noise levels, we are taking steps to minimize the disruption caused by our ongoing renovations, and we appreciate your understanding during this period of improvement. While our location is strategically placed for easy access to the airport and city center via tram, we are sorry to hear that it did not meet your expectations in terms of proximity to tourist sites. Our aim is to offer our guests a convenient and comfortable stay, whether they are with us for business or leisure. We hope we can provide you with an improved stay in the future. Kind regards, Monica Moya Amengual, Front office Manager

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Other web-users rate our hotel

  • 675 reviews 8.7/10 Location
  • 948 reviews 4.1/10 Room
  • 769 reviews 6.6/10 Service
  • 18 reviews 7.9/10 WiFi
  • 496 reviews 2.5/10 Cleanliness
  • 390 reviews 4.1/10 Comfort
  • 286 reviews 5.4/10 Breakfast
  • 283 reviews 2.7/10 Vibe

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