Mercure Caen Centre Port de Plaisance Hotel 4 stars

Well located and staff friendly, however this hotel is outdated and needs to be renovated. Definitely not up to Mercure standards,

A well located hotel with a friendly and customer service oriented team made our quick stay enjoyable.

The hotel room was very conveniently located downtown and had all the facilities (including a very clean fitness room) expected. The extra (coffee and drinks) in the privilege room were well appreciated and justified the price difference with the standard room. The staff was very nice and attentive. However the room could have been cleaner: it was smelly, could have been better vacuumed, bathroom and toilets could be cleaner, dirty window.

Everything was very good, check in was good, room was good and breakfast was good too

Your friendly and proactive reception team made our short stay quite pleasurable. Our room was quiet and the beds were reasonably comfortable. We have never liked foam pillows however and a choice of something with natural fibre would have been better. A large bottle of mineral water in a glass bottle would have impressed us more that the small plastic one, especially as it was not offered on our second day. The garage however was a bonus and easy to access and use. Being quite light eaters at breakfast, we opted to take this in a local bar and wonder if a similar option of a cafe and croissant deal in your café would have been acceptable to us. The price of €18 each for breakfast was not an option we could afford. We have stayed in this hotel during the last 40 years and are pleased that the atmosphere and attention to clients needs is now an active part of your regime. Best Wishes Kenneth

The hotel staff were a great help for my wife who was very distressed, one of them took her to the hospital in her car at the beginning. I am very grateful and hope to stay again in your hotel.

I stayed at the Hôtel Mercure Caen Centre Port de Plaisance as my parents (B.) were staying there when my father was taken seriously ill in Caen and I had travelled to assist them. I would like to place on record my thanks for the care and attention given by your staff to my mother while my father was hospitalized. Both have now returned home to Montgardon and are recuperating.

We arrived off the ferry in late evening. The hotel parking was easy, the check in easy and the room was comfortable and welcoming.

Generally good but inconsistent breakfast in the room (sometimes not as ordered), particularly good US receptionist but a French receptionist didn't listen and answered randomly when spoken with! Great guy in the bar. No chair in the room on arrival but quickly dealt with.

One night stay in the city centre met all my expectations. As ever with Mercure hotels, a warm welcome was received along with the voucher for my welcome drink. The bedroom was spacious and the bed was very comfortable. Breakfast buffet style was again excellent. Underground car parking (12 euros) ensured no worries about my car. I will return to this hotel

chambre impeccable, atmosphère intime, service discret

Had just stayed at the Mercure in Cherbourg the night before...and had a lovely room with view and big windows and free parking . It was also cheaper than your hotel. We found our room very dark and depressing and one very minimal window...also the lighting was so dim my husband could not read his book. Bed was very comfortable and staff polite and helpful. Except night concierge did not give us a ticket to get out of the car park in the morning. Thank you anyway Maggie S.

I have to say our one night stay at this hotel was a pleasure. We had plenty of everything in our room for hot drink making , a nice thick dressing gown, slippers, a bath and a shower. Breakfast was fresh, hot and plentiful. Location was ideal for exploring the town.

All of the hotel personnel were polite and very helpful. Hotel maintained to a very high standard and will use it again when visiting Caen .

Convenient location very helpful staff