Mercure Caen Centre Port de Plaisance Hotel 4 stars

Customer review rating (ALL Rating) 4.6/5 1,194 reviews

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Mercure Caen Centre Port de Plaisance Hotel - Image 1
Mercure Caen Centre Port de Plaisance Hotel - Image 2
Mercure Caen Centre Port de Plaisance Hotel - Image 3
Mercure Caen Centre Port de Plaisance Hotel - Image 4
1 rue de Courtonne, CS 43086, CAEN CEDEX 2, 14000 CAEN, France

Description

Hotel extras

  • NEW: All our rooms have just been renovated!

  • Green Key certification

  • We have small private spaces for co-working or individual meetings.

  • Du Lundi au Jeudi, en-cas disponible au bar

  • Secure private car park with electric vehicle charging stations

Our accommodation(s)

Hotel location

Mercure Caen Centre Port de Plaisance Hotel

1 rue de Courtonne, CS 43086, CAEN CEDEX 2
14000 CAEN
France

GPS:49.184151, -0.355551

Telephone
Fax +33 2 31 47 43 88

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Oscar

Enjoy a warm and modern setting with a view of the port at Oscar, Mercure Caen Centre's bar. We offer fine Mercure wines and wine from our proprietor's estate, local beers, sharing platters and snacks.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  1,194 reviews

TripAdvisor Rating  3.8/5  1,080 reviews

Theft of money from room

Customer review rating 1.5/5

Lw Families - Confirmed reviews ALL

The hotel was fine overall, although the pillows and beds were not comfortable for anyone in our group of 4 and it felt a bit dated. The main problem was a large amount of money disappeared from the one of our rooms. Since it was not in the safe and was instead inside a personal bag the hotel claimed no responsibility. The management was apologetic, but there wasn't much done to address the issue. I would not stay here again nor do I recommend it. We also looked for cameras in the hallway after the money was found to be missing, and there were none that we could see. We didn't feel safe or secure after that.

Dear Guest, We still don\'t understand how this sum of money could have disappeared. As our Manager told us at Reception, we have done everything we can: questioning the locks, video surveillance, and verification. For our part, we guarantee the integrity of our room attendants. A safe is available in your room to avoid these difficult moments and ensure there is no uncertainty. Sincerely, Emma - Front Desk

well located

Customer review rating 3.0/5

Ahmed A. Solo - Confirmed reviews ALL

i visited the hotel for one night during my stay in Caen beginning of April 25. the hotel is well located near the touristic area in Caen. other than that there is no more advantage the hotel is providing to it s guests. this hotel is a 4 star hotel, however maybe this is my first time to stay in a 4 star hotel in which its rooms don't have phones so i couldn't call the reception to ask for anything. the rooms don't have any chain lock on the rooms doors so there is no minimum level of security in the rooms, no phones for emergency neither chain locks on the doors. i am wondering that Accor are taking an amazing initiative in terms of sustainability however they don't really care about the security of their guests.

Hello sir, Thank you for taking the time to write to us. Indeed, our doors are no longer equipped with chain locks but they ARE equipped with a manual lock that is situated directly above the door handle inside your room. One turn to the left and the door cannot be opened with a key card. Our reception desk is otherwise staffed 24/7 and they can be reached on our main hotel line at all hours. Thank you again for choosing to stay with us and we wish you a wonderful day ahead. Kind regards, Kelsey - Receptionist

Great location

Customer review rating 5.0/5

Anonymous Friends - Confirmed reviews ALL

Staff welcoming and friendly. Hotel well situated for the town, restaurants and visiting other places. Lots of local parking. Bar staff great.

Hello Mrs. K., Thank you so much for your kind review! We are so pleased that you were able to explore our beautiful city (under the Normandy sun, no less!) and that you felt warmly welcomed by our staff. We would love to see you again and wish you a wonderful day ahead. Kind regards, Kelsey - Receptionist

Customer review rating 5.0/5

Jeff C. Couples - Confirmed reviews ALL

It was a great stay and Amy and Kelsey were top notch.

Dear Jeff, Thank you so much for your review, Hope to see you again in our Hotel ! Emma - Front Desk

Good restaurants and tourist sites nearby

Customer review rating 5.0/5

Willing Couples - Confirmed reviews ALL

Our room was among the best All Accor hotel we have stayed in. The hotel is well placed the staff were excellent. The garage was easy to get into and the spaces were a good size

Hello and thank you so much for your kind review! We are so pleased that you felt warmly welcomed and that you were able to easily visit our beautiful city center. We wish you an excellent day ahead. Kind regards, Kelsey - Receptionist

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Other web-users rate our hotel

  • 415 reviews 9.2/10 Location
  • 542 reviews 7.2/10 Room
  • 565 reviews 8.8/10 Service
  • 5 reviews 8.7/10 WiFi
  • 263 reviews 8.4/10 Breakfast
  • 166 reviews 8.3/10 Cleanliness
  • 73 reviews 3.1/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.