Novotel Gent Centrum 3 stars

Customer review rating (ALL Rating) 4.3/5 936 reviews

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Novotel Gent Centrum - Image 1
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Hoogpoort 52, Postadres : Goudenleeuwplein 5, 9000 GENT, Belgium

Description

Hotel extras

  • In the heart of the historical city centre

  • Restaurants, sights and shops within walking distance

  • Hammam, sauna, fitness centre and outdoor pool

  • Delicious breakfast buffet, bar and restaurant

  • Air-conditioned, 100% non-smoking and 24/7 reception

Our accommodation(s)

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Hotel location

Novotel Gent Centrum

Hoogpoort 52, Postadres : Goudenleeuwplein 5
9000 GENT
Belgium

GPS:51.054213, 3.723646

Telephone
Fax +32 9 224 32 95

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

GOURMETBAR

Enjoy a seasonal lunch in our atmospheric bar or terrace when the weather is nice.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  936 reviews

TripAdvisor Rating  4.0/5  1,757 reviews

Lovely stay in the heart of the city

Customer review rating 3.5/5

Markus Couples - Confirmed reviews ALL

We enjoyed a lovely stay in a quiet room in the middle of the centre.

Dear Markus, Thank you very much for this kind review of your recent stay. We are delighted that you enjoyed a peaceful retreat in our centrally located accommodations. It is great to know that the tranquility of your room added to the enjoyment of your visit, allowing you to fully relax amid the vibrancy of Gent. Our team takes pride in offering a serene environment while being just a stone's throw away from St Bavo’s Cathedral and the city's myriad attractions. We look forward to seeing you again soon. Best regards, Veronique Van Hulle, General Manager

Great location, excellent helpful and welcoming staff

Customer review rating 5.0/5

Julie O. Couples - Confirmed reviews ALL

Regularly visit this hotel and had a great time as always. Staff are so friendly and helpful. Rooms are comfortable, well located and excellent views

Dear Julie, Thank you very much for your kind review. We're thrilled to hear that your stay at Novotel Gent Centrum has been a consistent pleasure. It is wonderful that you have found our staff to be welcoming and accommodating, and that the comfort and location of our rooms, along with the views they offer, have contributed to your enjoyable experiences with us. It would be a pleasure to welcome you back. Best wishes, Veronique Van Hulle, General Manager

The overall stay was really good.

Customer review rating 4.0/5

Jivka G. Families - Confirmed reviews ALL

The reception personnel was very competent and polite. They gave us complete information about nearby restaurants and pharmacies. The sauna and steam bath are very good. The Rituals cosmetics in the bathroom are top quality. It is very clean and tidy. The only thing that struck me upon entering the hotel was the unpleasant smell from a swamp or sewerage sustem.

Dear Jivka, We would like to thank you for this review about your recent experience in our hotel. We are delighted that you appreciated the professionalism and helpfulness of our reception team, as well as their knowledge of the local area. It is great to know that our wellness facilities, including the sauna and steam bath, contributed positively to your stay. The high standards of cleanliness and the quality of the Rituals products provided are aspects we are particularly proud of. However, we regret to hear about the unpleasant scent you encountered upon arrival. While this experience is certainly not reflective of the high standards we strive to uphold, we appreciate you bringing it to our attention. Nonetheless, we are pleased that the overall cleanliness and the amenities we offer, such as the sauna and Rituals cosmetics, added comfort to your time with us. Our team places great emphasis on providing a welcoming and well-maintained environment for our guests. We hope to welcome you and your family back to our hotel in the near future. Kind regards, Veronique Van Hulle, General Manager

Customer review rating 1.5/5

Anonymous Families - Confirmed reviews ALL

Overall was quite disappointed with the fact that water is served only during check in despite the fact that I stayed for 5 nights. Subsequently housekeeping was disappointing too. We were given only one towel in one of the days when there was two of us. And one pillow went missing. We reported but was not replaced. One of the worse experience I have stayed in the whole Accor group, as a gold member.

Dear Guest, Thank you for your feedback, We are truly disappointed to hear of the challenges you encountered during your stay, particularly with the provision of water and the shortcomings in our housekeeping service. We understand the importance of these details in making your stay comfortable and regret any inconvenience caused. Moreover, we apologize for the oversight regarding the towels and pillows in your room. This is certainly not the standard we aim to uphold, and we are addressing these concerns with our team to ensure such lapses do not recur. Lastly, we regret that your experience did not align with the high-quality stays you've had at other Novotel hotels in South East Asia. Your feedback is invaluable, and we are taking it seriously to enhance our guest experience. We hope to welcome you again in the future. Best wishes, Veronique Van Hulle, General Manager

Like always great service 👌

Customer review rating 4.5/5

Marcin Families - Confirmed reviews ALL

Every time we stop in Gent we experience great service in Novotel Gent Centrum. The key is great location and spacious rooms. Another reason to visit is pets friendly policies which is great for my little Westie. Definitely we back in summer for more walks around Gent .

Dear Marcin, Thank you for taking the time to share your review. We take great pride in knowing our guests have a memorable stay with us. We are thrilled that you and your Westie felt welcomed at Novotel Gent Centrum, enjoying our pet-friendly approach and the ample comfort of our rooms. Our central location is indeed a highlight, providing easy access to the beautiful sights of Gent. However, we note your comments regarding the variety of breakfast and dining options. While our breakfast spread showcases local products and our Gourmet Bar offers a selection of enjoyable snacks, we understand the desire for a more extensive menu and appreciate this suggestion for enhancement. Finally, it is wonderful to hear that our service was a significant factor in your positive experience, and we are eager to welcome you back for another enjoyable stay during the summer season. We hope we will have the opportunity to see you again in the future. Best regards, Veronique Van Hulle, General Manager

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Other web-users rate our hotel

  • 1,296 reviews 8.8/10 Location
  • 1,200 reviews 5.6/10 Room
  • 872 reviews 8.1/10 Service
  • 12 reviews 7.9/10 WiFi
  • 598 reviews 4.8/10 Comfort
  • 580 reviews 6.7/10 Breakfast
  • 384 reviews 5.8/10 Cleanliness
  • 280 reviews 4.3/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.