Room was clean and functional, good breakfast and staff very friendly and helpful.

In general we were satisfied with our stay at Novotel Gent Centrum. We were given an executive room on the fourth floor, it was what we have come to expect from the Novotel brand. The room was clean, no issues there and housekeeping was ok. Staff was polite and helpful, all good there, too. The hotel itself is superbly located at the heart of Ghent, with all city attractions literally at its doorstep. The property itself is dated, but that is by no means a problem. Access to the car park is straightforward, albeit space in side is quite limited and one has to be very careful. One of the things we would have liked different is room service and food at the restaurant, which is not offered. It may be down to the pandemic, but still having room service or dine-in options, especially if you arrive late in the evening, is quite convenient and we felt this is missing. When it comes to breakfast, the breakfast hall is beautiful, overlooking a nice square and being hit by the morning sun! Breakfast was nice, even though we felt the selection was more limited than what we would have expected. Fresh bread was brilliant, but hot breakfast options, even though they were tasty and well cooked, we thought they we were more salty that we wanted. The only unsatisfactory point was cereal, which was pretty limited on one of the mornings of our stay. All available options contained nuts, which we wanted to avoid, and when we asked for some standard cereal boxes, even though we were give a couple, the reaction was not what we were expecting and we consider it a bit rude. We do appreciate that people can have their moments, but still this is something that can be worked on. Regardless, we were delighted with our stay and we will probably be visiting again in the future.

We love this hotel. The staff are so friendly and helpful. Nice bar area and you can sit around the pool and have a drink in the sun. The pool is currently being filled. Excellent position. The rooms are always spotlessly clean with great bathrooms. Cannot speak highly enough about this hotel. Already booked for September. I even got a box of chocolates for my birthday!

Booked in as part of a wedding party. Overall experience very good but bed is far too close to the wall especially when there is such space in the room besides. Hated thst the toilet was separate from bathroom.

Lovely family stay - as usual as we tend to stop in Gent in our Benelux family holiday trips on regular basis.