One day my room was not cleaned (the housekeeping was out) and I called to reception and Mr. Laurens gave a quick and good solution for me. After just 5 minutes he was on my floor with a new key for change in a new room. That solution exceeded my expectations!

The hotel is very well located in the centrum, breakfast was okay, Junior Suite room was spacious. BUT it didn't have any meaning when there was a repeated issue with bathroom water (water supply, shower pressure) during our 5-days stay. Already 2-3 times told Receptionist to fix this, but no improvement. On the last night, even we could not use shower at all. Neither no apology to this situation until we checked-out. During check-out, there was a mistake that the Receptionist created second reservation into my credit card instead of cancelling the first reservation. But he kept insist no mistake. He gave me the printed receipt and said actually he could not give me the printed receipt. Need two times explaining to him by showing him the printed receipt that he gave, that he did a mistake. Both stated "reservering" and not "annuleren". Finally, he corrected it. Anyway, still no apology coming from him. It looks like Novotel (specifically Ghent Centrum) needs to improve their customer handling mindset

The hotel is very well located in the centrum, breakfast was okay, room was okay, but it would not mean anything when there were repeated water issue (very low water shower) during our 5 nights stay. I am Gold member and already 2 or 3 times requesting action to the Reception to fix the water issue but no improvement. On the last night, even we could not use shower at all. Neither no apology to this situation. And even during check out, we spent almost half an hour wasting time and almost missed our train. The Reception guy did a mistake by creating another credit card reservation on 28 Dec (so double reservation) instead of cancelling the previous credit card reservation that made on 23 Dec. And I need two times to explain that he did a mistake since at the first he said he did it correctly and online credit card apps took time to update. I cross checked via customer service credit card and it was said there were two times reservation 500 Euro on 23 and 28 Dec. So I told the Reception guy one more time. After he corrected it, even no apology. We stayed already in many worldwide Accors hotel, but this is the first hotel that we feel dissappointed.

Made very welcome, helpful and friendly staff, professional service and very impressive choice for breakfast. We would certainly stay again even under tight Covid restrictions! A very convenient location in the centre of Gent.

Very nice breakfast and super nice location, the rooms need a good refresh though and toiletries were a bit short for a family of 4

Well located hotel with friendly staff.

Hotel is in a good location. Parking was a bit challenging with all the corners. Personnel was friendly. Curtains were too short Room a bit out dated, dent in the door Rain pipe made a lot of noice during the night.

We were not happy with our overall stay. The rooms appeared shabby compared to the years we have stayed before. There were two of us in the room but only one bottle of free water. The staff were very unfriendly and rude (they did not acknowledge you for breakfast or smile and would push past you in the breakfast room) apart from the lovely tall lady in the bar, she was fun and friendly. We did complain about our shower being blocked and that was sorted quickly.

Location was fantastic. Breakfast was fine. No water was provided in the room, despite the notice on the fridge saying there was a bottle provided on arrival. Toiletries were a bit sparse. Only shampoo and shower gel provided. Additional toiletries were provided in some rooms. At a minimum I would also expect conditioner and perhaps a body lotion.

Well located, friendly staff, clean. Unfortunately the was some sort of a party in the building opposite my window, which wasn't very sound proof, so it was noisy and I slept poorly.

I requested during the check-in to made the invoice to my company address and I writte is down in the check-in form, I initially received the invoice with my home adddress, I have sent 3 emails to get someone to fix it, the first question they made is, which is the address, I indicated again, and they sent me an invoice with my previous addess and a comment in the botton. When someone ask for an specific address is for an specific reason, so next time I need to stay in Gent I will probably stay in another hotel that is able to indicate the correct address in the invoice, wihtout requesting it several times.

Very nice except for old pillows. Aircon was not working.

The stay was good, however, it would be good to have some stationery in the room (like a notepad and a pen) that can be used to take some quick notes...

Room was warm with 4 people in it. Ventilation could be better

1. Welcome Drinks - "of your choice", but read the "small print"... 2. Chamber maid services - Poorest Choice to employ "Under-trained Africans", NO greetings, smile and seem like they're forced to do it out of money. IBIS is better option then w/ their team of Asians!