Novotel Gent Centrum 3 stars

Customer review rating (ALL Rating) 4.3/5 919 reviews

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Hoogpoort 52, Postadres : Goudenleeuwplein 5, 9000 GENT, Belgium

Description

Hotel extras

  • In the heart of the historical city centre

  • Restaurants, sights and shops within walking distance

  • Hammam, sauna, fitness centre and outdoor pool

  • Delicious breakfast buffet, bar and restaurant

  • Air-conditioned, 100% non-smoking and 24/7 reception

Our accommodation(s)

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Hotel location

Novotel Gent Centrum

Hoogpoort 52, Postadres : Goudenleeuwplein 5
9000 GENT
Belgium

GPS:51.054213, 3.723646

Telephone
Fax +32 9 224 32 95

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

GOURMETBAR

Enjoy a seasonal lunch in our atmospheric bar or terrace when the weather is nice.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  919 reviews

TripAdvisor Rating  4.0/5  1,762 reviews

Central location

Customer review rating 3.0/5

Madge Couples - Confirmed reviews ALL

We used the hotel successfully as a base for exploring Ghent. The bedroom was pleasant with a safe, kettle, coffee maker, small drinks fridge, sofa and very good en-suite bathroom- we appreciated the bathrobes, slippers, bamboo toothbrush and comb. We did not use any of the other facilities. However, the soap and shampoo were unimpressive. The fixed double bed was far too close to one wall. The coffee machine was tricky to use. The cups were too small for a drink of tea. There was nowhere to hang the bathrobes, unless you put the towels on the floor. The restaurant was a major reason for booking the hotel. This was closed. We felt that we should have been informed of this closure beforehand. When I asked at the desk about local vegetarian restaurants the receptionist just responded that there were lots of restaurants in Ghent. She also omitted to tell us that the tramlines on the map were no longer correct- as a result we discovered that there was no tram for our planned journey to the fine art museum.

Good stay

Customer review rating 3.5/5

June Couples - Confirmed reviews ALL

We’ve stayed at this hotel several times before and it’s notable that it’s beginning to look shabby particularly outside. Internally the lock on the lift requiring you to use your card to move between floors was not working and the electric revolving door was manual only. Also breakfast was much more chaotic than usual with ingredients running out and not being replenished quickly or at all.

Dear June, We would like to thank you for this review about your recent experience in our hotel. We are saddened to hear about the issues you encountered during your recent stay, particularly with the parking and the condition of our facilities. Our aim is to provide a seamless and comfortable experience for all our guests, and we regret any inconvenience caused by the parking situation. We appreciate your understanding as our team worked to accommodate your needs. Regarding the upkeep of our hotel, we strive to maintain the highest standards and your feedback is invaluable in helping us identify areas that may require attention. We also acknowledge that the breakfast experience did not meet your expectations, and we will be looking into this matter to ensure all items are readily available for our guests. Nonetheless, we hope you were able to enjoy the charm of Gent, with its historic sites and local attractions, all within easy reach from our centrally-located hotel. We hope to welcome you and your family back to our hotel in the near future. Kind regards, Veronique Van Hulle, General Manager

Decent Stay, but Unpleasant Smell in the Hallways

Customer review rating 3.0/5

Natalia Families - Confirmed reviews ALL

The room was clean, the bed was comfortable, and the staff was friendly and helpful. The location was also convenient, with easy access to public transport and nearby attractions. However, one major downside was the smell in the hallways. It had a strong, artificial odor, like cheap bathroom disinfectant, which was quite unpleasant every time I walked to and from my room. Thankfully, the smell didn’t linger inside the room itself, but it did affect the overall experience. For a short stay, the hotel is decent and offers good value for the price, but I hope they improve the choice of cleaning products or ventilation in the common areas.

Dear Natalia, We would like to thank you for this review about your recent experience in our hotel. We are delighted that you found the room to be clean and the bed comfortable during your stay. Our team strives to ensure a welcoming environment and we're pleased that our staff's friendly and helpful service met your expectations. However, we sincerely apologize for the discomfort caused by the scent in the hallways. We understand that such odors can impact the ambiance of our hotel, and we are looking into alternative solutions that will provide a more pleasant experience as you move throughout our property. Finally, we're glad that you appreciated our prime location, with convenient access to public transport and close proximity to attractions such as the St Bavo’s Cathedral. Our hotel is indeed situated in the heart of Gent, making it an ideal base for exploring the city. We hope to welcome you and your family back to our hotel in the near future. Kind regards, Veronique Van Hulle, General Manager

Beliw expectations

Customer review rating 2.0/5

Anonymous Business - Confirmed reviews ALL

Despite a good location the hotel doesn’t meet expectations. Rooms very old, pilows thick and uncomfy, bed old and noisy, sink in the restroom still clogged since last year when I was there, so you can’t even wash your hands, breakfast quite poor and dishes not quite clean.

Dear Guest, Thank you for taking the time to share your feedback. We are pleased that you appreciated our hotel's location, situated in the heart of Gent and only a short distance from St Bavo's Cathedral and other historical sites. We apologize for the aspects of your stay that did not meet your expectations. Our team strives to provide a high-quality experience, and it's clear we fell short in some areas during your visit. We regret to hear about your dissatisfaction with the room's condition, and we understand the importance of a comfortable and functional living space. Regarding your comments on the pillows and bedding, we acknowledge that comfort is subjective, and we regret that we did not meet your personal preference in this regard. Additionally, we are sorry to learn about the challenges you faced with the bathroom sink. We are also taking note of your feedback on the breakfast offerings and the cleanliness of the dishes. Our aim is to present a lavish breakfast experience with a variety of options, and it seems we did not live up to that standard. Furthermore, we understand the importance of efficient service and are disheartened to know that we did not deliver this expediently. Nonetheless, we hope the positive aspects of our location and the historical charm of Ghent might encourage you to consider us again in the future. We hope that you will return in the future for a more enjoyable stay. Kindest regards, Veronique Van Hulle, General Manager

Great location for Christmas market

TripAdvisor rating 4.0/5

RC12345678 Solo travel - TripAdvisor review

Stayed here as part of a group booking when visiting the Christmas market, which the hotel was brilliantly positioned for. The room was spacious with a hallway, off of which was a separate toilet and then bath with a shower over it. The bedroom had a double bed, sofa, desk, small fridge and TV with a wide selection of channels on it in different languages. However, the heating/air-conditioning in the room wasn’t working properly, so I couldn’t heat the room up. Would visit again.

Dear Guest, Thanks for your review about our hotel. We are delighted that you found our room spacious and well-appointed, with amenities such as a double bed, sofa, desk, and a small fridge enhancing your stay. Our hotel's location is indeed a highlight, being so close to the festive Christmas market, and we're glad you could take advantage of that. However, we regret to hear about the issues you experienced with the temperature control in your room. We understand the importance of a comfortable environment and apologize for any inconvenience this may have caused. Please know that we offer heaters and extra fans upon request to ensure our guests' comfort at all times. Finally, we are pleased that our hotel's prime location contributed positively to your experience, making it convenient for you to enjoy the local festivities. It is our hope that the charm of our hotel and its surroundings left you with some fond memories of your visit. We are hoping to welcome you back in the future. All the best. Veronique Van Hulle, General Manager

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Other web-users rate our hotel

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