ibis Douala Hotel 3 stars

Customer review rating 4.1/5 1,923 reviews

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ibis Douala
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+ 17 Services

Hotel extras

  • Ibis Douala is 7 km from the International Airport, just 15 minutes away.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Reduced mobility rooms
  • Pets allowedPaying
  • Air conditioned
  • DOUALAPaying
  • Reception open 24 hours a day
  • Laundry
  • Boutiques/shopping
  • Porter
Leisure and activities
  • Outdoor unheated pool (Nearby)
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
Business services
  • 1 meeting room(s)

Hotel location

ibis Douala

184,Rue Pierre Loti,Bonanjo
BP 12086
P.O Box 12086 Douala
12086 douala
cameroon

Tel: +237699999943

Fax: (+237)233423605

Check-in from 12h00

Check out up to 12h00

  • By plane

    DOUALA At 7km / 4.35 miles - Shuttle paying

  • By train

    GARE DE BESSENGUE DEIDO At 15km / 9.38 miles

GPS :4.039832, 9.687302

Our accommodation(s)

Inviting, modern and cozy, with a comfortable bed and a functional bathroom. The ibis room has got everything you need for a pleasant stay

Room with double bed featuring the new bedding

  • Max. number of persons: 3
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Satellite/cable colour TV
  • Business Desk(...)

Room with 2 single beds equipped with the new bedding

  • Max. number of persons: 2
  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products(...)
Rooms

Our restaurants and bars

LA VERANDA

Type of cuisine: International

The pleasure of good food à la carte.Meal time throughout your stay means the chance to discover the culinary stops of our ibis restaurants, ready to receive you 7 days a week, 365 days a year, every night open at least 7:00 p.m. to 10:30 p.m.

Lunch

12:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

15:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

ELIMBI BAR

Non contractual photo

The Bar: a friendly place to get together at any time of day.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 1

  • Maximum size: 70

  • Maximum capacity: 30 people

  • Maximum banquet capacity: 20 people

Find out more

Our guest reviews for
ibis Douala

100% genuine reviews from our guests

Find out more

ALL Rating 4.1/5

1,923 reviews

tripadvisor

TripAdvisor Rating 3.5/5

447 reviews

Good stay

Customer review rating 3.5/5

Eric S. Couples - 11/01/2021 Confirmed reviews ALL

Disappointed with the inability to male a credit card payment. Cash was the only option

Dear Eric S., We very much appreciate your comments regarding your stay at the ibis Douala. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Simon ELOUNDOU. Chef De Réception.

Same as usual

Customer review rating 4.0/5

Barry Business - 10/01/2021 Confirmed reviews ALL

Helpfully friendly staff. Another nice stay.

Dear Barry Albert H., We very much appreciate your comments regarding your stay at the ibis Douala. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Simon ELOUNDOU. Réception.

The quality of the Ibis brand

Customer review rating 5.0/5

Mrojas Business - 19/12/2020 Confirmed reviews ALL

In a previous stay in Ibis I submitted a couple of complaints about basic aspects that had decreased in quality. This time, the second I entered the hotel, I was greeted at reception by a member of staff who told me my complaints were taken into consideration. I was surprised to hear my comments had reached them and taken so seriously. The truth is Ibis not only corrected all aspects previously mentioned but went above and beyond the expectations. After I complained about cold showers and bland repetitive food, this time I had abundant hot water (highly appreciated after long work days), delicious food and even inclusions in the menu. One particular member of staff deserves special recognition. Madame Godlife personally took care of all the aspects of my stay. I had a hectic week in Douala that involved sleeping at the hotel for a couple of days, checking out and then checking back in and she ensured everything was smoothly coordinated until the last minute. Hotel staff already know me and they are always as kind as on my first day at the hotel, however, Madame Godlife stands out for her efforts to ensure problems are solved within minutes. Sincere thanks to Godlife for making my stay in Douala easier and for reminding me why I feel at home in this hotel. A word of appreciation to the driver of the shuttle, Mr Norbert, who retires this month and who kindly rode to the airport with me despite not being working at that moment, only to say goodbye. Well done, Ibis. Looking forward to coming back soon.

Dear Mariana R., We very much appreciate your comments regarding your stay at the ibis Douala. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Isis- Reservations

Cleanliness of the environment

Customer review rating 4.5/5

Wilson A. Solo - 14/12/2020 Confirmed reviews ALL

It was a great experience overall.

Dear wilson a., We very much appreciate your comments regarding your stay at the ibis Douala. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Simon ELOUNDOU Réception.

The usual

Customer review rating 3.5/5

Barry Business - 09/12/2020 Confirmed reviews ALL

Its an Ibis, the staff are friendly and welcoming but the hotel is old.

Dear Barry Albert H., We very much appreciate your comments regarding your stay at the ibis Douala. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Simon ELOUNDOU. Reception.

I recommend ibis hotel

TripAdvisor rating 4.0/5

Flyer716768 24/11/2020 TripAdvisor review

If you’re looking for a quiet and secure hotel in Douala. This is definitely the place to be. I had a lovely experience. I would like to say a big thank you to all the staff at ibis Douala. Keep up the good work. It’s been a pleasure..

Dear Flyer, We very much appreciate your comments regardind your stay at the Ibis Douala. It is Always a pleasure to receive positive feedback. I will share your comments wiht our team. I am sure that this feedback will serve as en encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as Pleasant as the previous one. Sincerely. Simon ELOUNDOU Reception.

No hot water

Customer review rating 2.0/5

Ml Business - 06/11/2020 Confirmed reviews ALL

I am a regular customer of Ibis Douala and I rarely complain of anything as I find in Ibis good service, great quality and what I need which is a place to rest and work for a couple of days per month. In my last trip I arrived at midnight and I noticed there was no hot water in the shower. It was not pleasant but I figured it was an exceptional event. This time I arrived at 2 am, tired and only wanting to take a shower to go to bed. Once more I had to conform to a tepid almost cold shower. I had a different room so it is not the room. An international hotel like Ibis must be able to cover the bare minimum which is sufficient hot water (hot, not tepid or cold). Breakfast has improved but quality has declined since last year. They had placed a wonderful coffee machine and variety of food was good. Machine has been broken for months and they keep serving two or three things that have not changed in a long time. I have been in wonderful Ibis hotels around the world and I hope Ibis Douala can improve. They have one the best staff service of Douala without any doubt. They are all kind, nice and always welcoming so it is a shame that something like cold water in a shower or simply improving breakfast can make a difference. I am not willing to keep paying what a room costs in Ibis if at least the hot water issue is not solved. I have to be in Douala every month and I do not think it is too much to ask to have a decent shower.

Dear Mariana R., Thank you for taking the time to tell us about your experience at the ibis Douala. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Simon. Réception.

great

Customer review rating 4.0/5

John E. E. Couples - 26/10/2020 Confirmed reviews ALL

Acceuil agreeable. Hotel propre

Dear John e., We very much appreciate your comments regarding your stay at the ibis Douala. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dieudonné BILLONG Ibis DOUALA
Customer review rating 1.5/5

Billy A. Business - 01/10/2020 Confirmed reviews ALL

Good except the bill.

Dear Billy A., Thank you for taking the time to tell us about your experience at the ibis Douala. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Dieudonné BILLONG Ibis Douala

Losing its touch

Customer review rating 3.5/5

Mrojas Business - 08/08/2020 Confirmed reviews ALL

As a regular customer of this hotel, I am disappointed to see a decrease in its quality. I stay in Ibis at least twice every 2 months but I had not returned due to covid restrictions. The restqurant has never been great. For almost 2 years I have been eating the exact same without any variation. However, they always had whatever they placed on the menu. This time I found myself eating whatever they could serve because they did not seem to have much. Breakfast was the reason why I came to this hotel the first time and I kept coming back because it was varied, fresh and just great. This time I had almost no other option but eggs, which I dont eat so my breakfast was bread with butter. Coffee machine broken. Really disappointing. Rooms still ok but I cannot understand that for this price I have to shower with cold water. First time it happens and it was not very pleasant to find out there was no hot water when I was already in the shower. Service is still great and probably the only reason why I could consider coming back but I am sincerely disappointed with what I saw.

Dear Mariana R., We very much appreciate your comments regarding your stay at the ibis Douala. I will share your comments with our team management. I am sure that this feedback will serve to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be more pleasant. Sincerely, Isis
Customer review rating 0.5/5

M. P. B. Friends - 30/03/2020 Confirmed reviews ALL

No AC, and No Hot WAter, during my second stay from 20.03.20 thru 24.03.20 vs my stay with you on 06.03.20 thru 08.03.20 and you charged me 1/3 more for my stay per night during my second stay

Dear paul B., Thank you for taking the time to tell us about your experience at the ibis Douala. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Dieudonné BILLONG Operations Manager

Good Stay

Customer review rating 5.0/5

Joan Business - 23/03/2020 Confirmed reviews ALL

Nice

Dear Joan C., We very much appreciate your comments regarding your stay at the ibis Douala. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dieudonné BILLONG Operations Manager

Well located

Customer review rating 4.0/5

Lima Business - 09/03/2020 Confirmed reviews ALL

Interesting, except on the last night when the fire alarm went off at midnight, unfortunately nobody informed the guests that it was a false alarm. Woke up in the middle of the night rushed to the stairs to find out that the guards downstairs were sitting comfortably and welcomed us smiling:"It is a false alarm"! The internet was terrible, one had to go to the bar to get a quality service.

Dear L. , Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Dieudonné BILLONG Operations Manager
Customer review rating 1.0/5

Anonymous Business - 07/03/2020 Confirmed reviews ALL

The place is very old, has old mattress, the tap in the bath tub is partly working, staff could not send the bill to my email id.

Dear S. , Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Dieudonne BILLONG Operations Manager

Always like at home

Customer review rating 5.0/5

Mlrc Business - 04/03/2020 Confirmed reviews ALL

I stay at this hotel at least every 6 weeks and I always feel welcome and well taken care of. From the second you step into the shuttle to the moment you hand the card back at checkout, I have always received the best service. Ibis is for me one of the best places in Douala. Following the Ibis standards, it is a clean, modern and comfortable place where to rest and work. During this visit I had an issue with my luggage and the staff did all they could to help me sort it.

Dear Mariana R., We very much appreciate your comments regarding your stay at the ibis Douala. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dieudonné BILLONG Operations Manager

Excellent stay

Customer review rating 4.5/5

Christian M. Business - 24/02/2020 Confirmed reviews ALL

I like the security set up at the facility. The Ibis team is very professional and always willing to listen and accommodate customers needs. I requested a late checkout to 9pm and it was granted.

Dear Christian M., We very much appreciate your comments regarding your stay at the ibis Douala. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dieudonné BILLONG Opérations Manager

Very well located and friendly hotel

Customer review rating 4.0/5

John Business - 20/01/2020 Confirmed reviews ALL

Pleasant and friendly staff, comfortable room, nice restaurant and bar, good breakfast.

Dear John A., We very much appreciate your comments regarding your stay at the ibis Douala. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dieudonné BILLONG Operations Manager

Disappointing

Customer review rating 2.0/5

Anders Solo - 15/01/2020 Confirmed reviews ALL

Room OK, but front desk staff not helpful at all. Refused to answer simple questions regarding transportation in Douala etc. Not possible to pay the room by credit card (card reader out of order) and when I paid in cash I was not given any change since receptionist claim they had none.

Dear Anders L., Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Dieudonné BILLONG Operations Manager

not bad for Douala standard, but poor for Ibis standard

Customer review rating 3.0/5

Wouter Business - 15/01/2020 Confirmed reviews ALL

Hotel is clean, service friendly, but building badly needs rennovation. Food rather poor. You have renovated your hotels in Ivory Coast and Senegal, but this hotel needs that too!

Dear Guest, Thank you for taking the time to share your feedback. We appreciate your comments ,Refreshment of Ibis Douala will also be programmed very soon. We hope to welcome you back to our hotel very soon! Sincerely, Dieudonné BILLONG Operations Manager

Could be better

Customer review rating 4.0/5

Anonymous Solo - 01/01/2020 Confirmed reviews ALL

Overall, my stay was very good. Except for repetitive card machine incidents! I had to make a cash withdrawal because the credit card machine didn't work. It was so annoying to get the excuses from the staff at the reception desk.

Dear Rodrigue N., Thank you for taking the time to share your feedback. We are really sorry for the inconvenience you met with the payment machine. We hope to welcome you back to our hotel very soon! Sincerely, Dieudonné BILLONG Operations Manager

Our most recent 20 reviews

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