Grand Hotel Bregenz - MGallery Collection 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.6/5 1,919 件のレビュー

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Platz Der Wiener Symphoniker 2, 6900 ブレゲンツ, オーストリア

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Grand Hotel Bregenz - MGallery Collection

Platz Der Wiener Symphoniker 2
6900 ブレゲンツ
オーストリア

GPS:47.50306, 9.738

電話番号

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • ペット可
  • シャトル
  • レストラン
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

DIVVY

DIVVY レストランでは、上質なフランスの「暮らしの芸術」のお料理をお楽しみいただけます。地元とフランスの最高の食材を使った、素晴らしいお料理をご堪能ください。

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

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確認済みレビュー アコーホテルズ  4.6/5  1,919 件のレビュー

トリップアドバイザーの評価  4.1/5  323 件のレビュー

2025エクセレンス認証

I'd not go again really

トリップアドバイザーの評価 3.0/5

b037 トリップアドバイザー認証口コミ

This hotel did not inspire great confidence in terms of organisation, from checkin on. At least the issues managed to be solved at checkout. However, things like not taking full payment, or not being able to put expenses on the room due to system failure, are not totally helpful, and I think some of the staff were kind of stand-offish at times with unfriendly stares. Another issue is that the parking is a little walk from the hotel and people seemed to be confused that the parking directly outside belongs to the adjacent casino. Further, that particular gambling institution spews out customers smoking in the covered walkway between it and hotel and which you have to deal with while approaching the hotel's front door or waiting to get picked up out the front. Otherwise the rooms were pleasant, but there is only one lift, which I cannot really fathom in a relatively modern, busy hotel these days.

Dear Guest Thank you for sharing your impressions of your recent stay with us. We sincerely regret that your experience did not meet your expectations and appreciate the opportunity to address your concerns. We’re sorry to hear about the challenges you encountered during check-in and billing. System reliability and seamless service are fundamental, and we truly regret any inconvenience caused by the technical issues and delays. Your feedback has already been shared with our front office and IT teams to ensure improvements are made. We’re equally concerned to learn that some team members came across as unapproachable. This is not in line with our values or the welcoming atmosphere we aim to create, and we will follow up with our staff to ensure all guests feel genuinely welcomed and respected at all times. Regarding the parking situation, we understand the confusion. While we do offer dedicated hotel parking nearby, the proximity of the casino and shared access areas can cause misunderstandings — particularly for first-time guests. We are currently reviewing how we communicate this better, both before arrival and at check-in. We also acknowledge your point about the smoking area outside the entrance. While this space is not directly under our control, we are aware that it can impact the guest experience, and we are working with our neighboring businesses to find a more suitable solution. On a more positive note, we’re glad to hear that you found the rooms pleasant — though we understand your surprise regarding the single elevator. We recognize that this can be an inconvenience during busy times, and we appreciate your patience. While we're disappointed that your stay left you hesitant to return, we do thank you for your honest feedback — it’s crucial for us to learn where we need to improve. We hope that perhaps in the future, you might reconsider and allow us another opportunity to provide a smoother, more enjoyable experience. Warm regards, Ahmad Al Assaf - Guest Relations coordinator

The room was slightly disappointing and breakfast chaotic, but the SPA saved the stay

トリップアドバイザーの評価 4.0/5

majfeldbach ファミリー - トリップアドバイザー認証口コミ

We stayed at the Grand Hotel Bregenz during the opera season and booked a junior suite at around EUR 500 per night, so naturally, our expectations were high. The location was definitely a highlight - perfectly situated between the train station and the Bregenz Opera, which made attending performances very convenient. That said, while the hotel is near the lake, you can’t really see it from the room as there’s a park blocking the view. Check-in was a mixed experience. There are two check-in desks, and one is supposed to be dedicated to ALL loyalty members with status. Unfortunately, this wasn’t enforced, and we had to wait in line with everyone else, despite being the only ones with status at that time. It felt disorganized and undermined the loyalty recognition. Our junior suite was also a mixed bag. On one hand, it was large, modern, and very clean; everything you’d expect from a hotel in this category. On the other hand, the room faced the parking lot, and the view was completely uninspiring. There was no balcony either, which was disappointing for a suite at this price point. The biggest positive surprise was the SPA. It wasn’t heavily advertised, so we didn’t have high expectations - but once we visited, we really enjoyed the indoor pool and sauna area. It was a peaceful and well-maintained space, and definitely one of the highlights of our stay. Breakfast, however, left us with a lot of frustration. I’ve never experienced a system like this before - some tables in the breakfast area were pre-booked by certain guests, while others, including us, had to wait for a table in an already full room. At least five reserved tables sat empty while people queued. There was no structured waiting system, so it felt chaotic and unfair. Once seated, the buffet itself was quite good, especially the fresh fruit selection. What really bothered me, though, was discovering that there’s a hidden à la carte menu (with items like omelettes) that isn’t openly offered to all guests. Only a few people seemed to know about it, which created an uneven experience. In summary, while the stay had its enjoyable moments - especially the SPA and proximity to the opera; the overall price-to-quality ratio was disappointing. At this price tag, I expected a more polished, consistent, and guest-focused experience.

Dear Guest, Thank you very much for taking the time to share your detailed feedback following your recent stay with us during the opera season. We truly value your observations, and we’re grateful for both your praise and your constructive criticism. We’re pleased to hear that you enjoyed our prime location between the train station and the Bregenz Opera – it’s certainly one of the great advantages of staying with us during the Festspiele. We're also glad to know that you appreciated the cleanliness and spaciousness of your junior suite, and that our SPA facilities were a pleasant and unexpected highlight of your stay. That said, we’re truly sorry to hear that several aspects of your experience fell short of expectations. We understand your frustration with the check-in process and the underutilized ALL loyalty desk. Please accept our apologies – recognizing and rewarding our loyal guests is a priority for us, and it’s clear we missed an opportunity here. Your comments will be shared with the front office team to ensure better implementation of our loyalty program benefits in the future. Regarding the suite, we regret that the view and lack of balcony did not meet your expectations, particularly at this price point. While some of our rooms offer more scenic aspects, we understand that a suite should provide both comfort and ambiance, and we will certainly consider your feedback in future room planning and communication. We are also grateful for your honest input about the breakfast experience. The issue with reserved tables and lack of clarity around the à la carte options is indeed concerning and not reflective of the inclusive and organized atmosphere we strive to provide. We will review this process with our restaurant team to create a fairer and more transparent system for all guests. Your final remark regarding the overall price-to-value ratio is especially important to us. We aim to provide a consistent and high-quality guest experience, and clearly, we have areas to improve. Despite the challenges you encountered, we hope that the positive aspects of your stay will be what you remember most, and we sincerely hope to have the opportunity to welcome you back in the future – this time with an even more refined and rewarding experience. Warm regards, Ahmad Al Assaf - Guest Relations Coordinator

Pretty Damn Awful

トリップアドバイザーの評価 1.0/5

Mark G トリップアドバイザー認証口コミ

the room and breakfast were OK... I booked such an expensive MGallery hotel as I wanted a decent restaurant and spa facillities with indoor pool. There was no restaurant; only bar snacks which were Sandwich or Gulaschsuppe which is the lowest of the low. I ended going ot the Csino next door whihc was mediocre and expensive. The pool water was quite cold; Sauna and Steam room not at a good temperature level. The Receptionist cut short my complaint at check.out.... unimpressed as an Accor Platinum Member... The worst Accor I ever stayed in 20 years. Surprised to see that no request to review was sent to me by Accor.

Dear Mr. Mark, Thank you for taking the time to share your feedback. We regret that your stay did not fully meet your expectations, particularly regarding our dining options, spa facilities, and the service at the reception. We understand how important a comprehensive restaurant offering and well-maintained wellness amenities are to our guests. Please be assured that your comments are taken seriously and will be carefully reviewed to make necessary improvements. We are also sorry to hear that you did not receive an invitation to provide feedback after your stay. We strive to give every guest the opportunity to share their experience, and we will look into this matter internally. We hope you will consider giving us another opportunity in the future to demonstrate the quality and service that you expect from an Accor MGallery hotel. Kind regards, Ahmad Al Assaf - Guest Relation & Experience Coordinator

Family night away

トリップアドバイザーの評価 4.0/5

emmacummings ファミリー - トリップアドバイザー認証口コミ

We booked this hotel the night before we went as we needed a night away, 3 adults and 1 teenage. We had two rooms, one twin bed on the first floor and one balcony room on the third. We did ask to be close to each other and I understood the room types were on different floors but we were the furthest opposite direction from each other. If you do book a balcony avoid 317 as you are basically in a tree, which is disappointing. Apart from the that, the rooms were lovely and very clean. The staff were very helpful and friendly. The pool and spa area is really nice, the pool isn’t deep but good for my daughters to have a swim. It’s in a great location, we arrived by train from Munich. The train station is very close. The lake is a few minutes walk away with plenty of restaurants nearby. We didn’t eat breakfast as it was 25 euros each and my daughters don’t each that much. We did get the boat to lindau the next morning. The boat was about a 5to 10 minutes walk away .

Dear Ms. Emma, Thank you for taking the time to share your experience with us. We are pleased to hear that you found the rooms lovely and clean, and that our team was helpful and friendly during your stay. We understand that being accommodated on different floors and further apart than expected was disappointing, and we appreciate your feedback regarding our room. Your comments will certainly help us improve our room allocation process. It’s wonderful to know that you enjoyed our pool and spa facilities, and that our location suited your travel plans well, with easy access to the train station, lake, and nearby restaurants. We also understand your decision regarding breakfast and appreciate you sharing your thoughts. We hope to have the opportunity to welcome you and your family again for another enjoyable stay. Kind regards, Ahmad Al Assaf - Guest Relation & Experience Coordinator

Great stay with a group in Bregenz

トリップアドバイザーの評価 5.0/5

Timtravelsinchicago トリップアドバイザー認証口コミ

I took a group of 13 people to Bregenz for a church-related tour. Our "home base" was the Grand Hotel Bregenz. It is perfectly located to the train/bus station (literally just a staircase and very short walk away). The breakfast (included with our room rate) was absolutely incredible. Everything you could have wanted was on the buffet and the hosts were so attentive. The rooms are nice and typical for the price point. The hotel is right on the lake and a beautiful walking path is just steps away. You can also access downtown Bregenz with an easy 8 to 10-minute walk. I would definitely stay here again.

Thank you so much for your kind words! We are thrilled to hear that you and your group had such a great experience at the Grand Hotel Bregenz. It's wonderful to know that the location, breakfast, and our attentive staff made your stay enjoyable. We’re also glad that the proximity to the lake and the easy access to downtown Bregenz contributed to your overall experience. We would love to welcome you and your group back in the future and provide another memorable stay. Best regards, Cedric Schiller - A. General Manager

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