Grand Hotel Bregenz - MGallery

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Grand Hotel Bregenz - MGallery

Customer review rating (ALL Rating) 4.6/5 1,001 reviews

ALLSAFE approved hotel

Grand Hotel Bregenz - MGallery
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Description

Hotel extras

  • Perfect location for your casino and festival visit

  • Ideal accessibility by public transport

  • Outdoor terrace and conservatory with comfortable fireplace

  • ALLSAFE-certified hotel

  • Put on your running shoes and start running

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Our accommodation(s)

Choose from the following categories: our comfortable Classic rooms, Executive rooms on the park side with balcony or our Suites and Junior suites with more feel-good experience.

Hotel location

Grand Hotel Bregenz - MGallery

Platz Der Wiener Symphoniker 2
6900 BREGENZ
Austria

Tel: +43 5574 461000

  • By plane

    Friedrichshafen Airport At 40km / 24 miles

  • By plane

    St. Gallen-Altenrhein Airport At 20km / 12 miles - Shuttle paying

  • By plane

    Zurich Airport At 120km / 74 miles

  • By car

    BREGENZ At 0.5km / 0.31 miles

  • By train

    BREGENZ BANHOF At 0.2km / 0.13 miles

  • By train

    HAUPTBAHNHOF At 0.2km / 0.13 miles

GPS:47.50306, 9.738

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Shuttle
  • Restaurant
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

DIVVY

Our DIVVY Restaurant is dedicated to fine French "Art de Vivre". Enjoy excellent food made from the best local and French ingredients, created by award-winning chef Frederic Vardon & his dedicated team.

Our guest reviews for
Grand Hotel Bregenz - MGallery

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  1,001 reviews

TripAdvisor Rating  4.0/5  212 reviews

Certificate of excellence 2022

Perfect

Customer review rating 4.5/5

John Families - Confirmed reviews ALL

Very pleasant and careful and even with 2 children a beautiful experience richer

Good location, recommended but with some issues

Customer review rating 3.5/5

Lukas Couples - Confirmed reviews ALL

Booked a junior suite for 3 nights. Room is spacious, but from a suite one would expect sea view, not parking and highway view. Bed is comfortable, the room has 2 TVs and air conditioning, it's very silent, minibar is included in the basic fee (water, beer, coke, juices, chocolate, nuts, pringles, refilled daily). Wardrobe could have been bigger and with more hangers. Great multi functional shower. great breakfast choice and long timings. Pool and sauna were opened and they look nice but we did not use them. Pool is just 1 m deep. The room despite being a jr suite suffers some trivial but annoying design mistakes. the minibar door and its closet door open in opposite directions, the wardrobe has so high shelves that the staff had to give us a ladder to be able to use them all (not everyone is 2 m tall). the bathroom door is also not optimally designed, too big for the depth of the bathroom: a sliding door would have been much more appropriate. and a small technical defect was not repaired during our stay at all. Reception staff is friendly and helpful, they deserve a big shout out! they also gave us for free 2 extra water bottles (hot days). The same can't be said about the service staff at breakfast and other waiters. the first night we were looking around discovering the breakfast area and one waiter asked us what we were doing and what we wanted with a very unfriendly tone as if we were doing something forbidden. it was unpleasant. the chief service lady at breakfast is also not really friendly, she does her job by the book, but is always nervous and agitated, she has no idea about how make a guest feel welcome, indeed you get the feeling she thinks you're dumb and don't know what you are doing. once the tea water container was empty, i asked her for help and she raised in no time the cover of the container, hot water drops of course fell and burned my hand. an expert waiter would react in a more calm way and asking to set the hand away first. another time i was preparing a "personal recipe" and she kept asking me what i was doing, like "why are you not preparing your food according to the standard procedure I learnt at school?". it was annoying and inappropriate, especially for the tone used. that said, she's helpful, in her own way. scrambled eggs are totally recommended (to be ordered for free at this lady), and salmon in the morning is just delicious. Overall we're happy and we would definitely consider again this hotel, but from a "grand hotel" and a junior suite some improvement would be highly welcome.

Dear Mr P., Thank you for taking the time to tell us about your experience at the Grand Hotel Bregenz - MGallery. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Filip Vlach Hoteldirektor

Great stay

Customer review rating 4.5/5

Caz Families - Confirmed reviews ALL

Friendly staff, very accommodating. We had a junior sweet which gave out daughter privacy in her own sleeping area. Shower and bath with two toilet facilities. The free mini bar was enjoyed. There is a small pool in the hotel which we had fun in. The breakfast was very good. We cannot complain! The rooms are very nice with big comfy beds. Would recommend. Also, the hotel is centrally located. Just perfect.

Dear Mrs S., We very much appreciate your comments regarding your stay at the Grand Hotel Bregenz - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Filip Vlach Hoteldirektor

Great welcome!!

Customer review rating 5.0/5

Karen D. A. Families - Confirmed reviews ALL

We were surprised by the warm welcome we enjoyed from the gentle sir and lady, with valid parking and bubbles. They were interested, empathic and helpfull.

Dear Mrs Den A., We very much appreciate your comments regarding your stay at the Grand Hotel Bregenz - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Filip Vlach Hoteldirektor

What a quiet place to be

Customer review rating 5.0/5

Michael B. Business - Confirmed reviews ALL

Was travelling for business, and my conclusion that is pretty rare, is to wish to come back with family. Just the best compliment I can do

Dear Mr B., We very much appreciate your comments regarding your stay at the Grand Hotel Bregenz - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit (maybe with your family this time) will be as pleasant as the previous one. Sincerely, Filip Vlach General Manager

Great location with very friendly staff

Customer review rating 5.0/5

Pieter Business - Confirmed reviews ALL

Nice and fancy hotel. Just a fantastic experience and strong recommendation for everyone.

Dear Mr V., We very much appreciate your comments regarding your stay at the Grand Hotel Bregenz - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Filip Vlach Hoteldirektor

superior!

TripAdvisor rating 5.0/5

998j_rgw Business - TripAdvisor review

excellent allover, location directly located to the Bodensee, modern, luxurious ambience, warm welcome, perfect room, very good breakfast, it was a pity in not staying longer at this hotel. Please get a chance to enjoy!

Dear guest, thank you very much for your great review, it was a pleasure for us to have you in our Hotel. We are looking forward to welcome you soon again. Best regards Yours Grand Hotel Bregenz Team

One of the best hotels

TripAdvisor rating 5.0/5

nuwaisis TripAdvisor review

It was a nice stay and it was above my expectations. The area is quiet with a nice location which is near the lake and downtown. The room is nice with nice comfortable bed. I really enjoyed dealing with kind staff in the hotel. They my stay outstanding and to think to come back again. Thanks again everyone I met in the hotel as well as the managment.

Dear guest, thank you very much for your great review, it was a pleasure for us to welcome you in our hotel. Best regards Yours Grand Hotel Bregenz Team

A good 4* hotel, but not more. However, with an excellent restaurant with French cuisine

Customer review rating 4.0/5

A &. O. Couples - Confirmed reviews ALL

I had booked directly on the hotel website, but I still had to enter all the data again at the check-in. The location of the hotel is ideal for both walks along Lake Bodensee and the city. Not enough hooks for towels. No possibility to dry towels, but very good shower. Poor maintenance e.g. handle not fixed on the balcony door. Only one armchair on the balcony for two people (double room). TV set is the right size with good audio quality. Spa good, but only if no more than 6 visitors. The restaurant with French cuisine, but also with some Austrian specialties, and a very good selection of French wines. FB Manager Ondrěj is very committed and offers a very good service with his team. The breakfast buffet is also excellent.

Sehr geehrter Herr L., wir danken Ihnen vielmals, dass Sie sich nach Ihrem Aufenthalt im Grand Hotel Bregenz - MGallery die Zeit genommen haben, uns zu schreiben, und bedauern zutiefst, dass die erbrachten Serviceleistungen Ihren Erwartungen nicht entsprochen haben. Für die entstandenen Unannehmlichkeiten bitten wir Sie vielmals um Entschuldigung. Die Hotels der Marke MGallery setzen alles daran, um Ihnen bei jedem Ihrer Aufenthalte eine optimale Servicequalität anzubieten. Ihre Meinung ist für uns daher von größtem Interesse. Darüber hinaus dürfen wir Ihnen versichern, dass die notwendigen Maßnahmen ergriffen werden, um die Qualität der benannten Serviceleistungen nachhaltig zu verbessern. Haben Sie nochmals vielen Dank für Ihre Anmerkungen. Wir hoffen, Ihr Vertrauen bei einer Ihrer nächsten Übernachtungen wiederzugewinnen, und würden uns freuen, Sie schon bald wieder bei uns begrüßen zu dürfen. Mit herzlichen Grüßen Filip Vlach Hoteldirektor

Good stay

Customer review rating 4.0/5

M. Families - Confirmed reviews ALL

A good location, warm welcome, very helpful staff.

Dear Mr M., We very much appreciate your comments regarding your stay at the Grand Hotel Bregenz - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Filip Vlach Hoteldirektor

Good service

Customer review rating 4.5/5

Isabella Couples - Confirmed reviews ALL

The room is clean, very comfortable, and the staff was amazing. Mr. Pedja is a very thoughtful staff in the hotel and make us feel at home during our stay.

Dear Mrs Isabella, We very much appreciate your comments regarding your stay at the Grand Hotel Bregenz - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Filip Vlach Hoteldirektor

Nice hotel, poor management

Customer review rating 3.0/5

Blopi Couples - Confirmed reviews ALL

The hotel room was super nice, the bed is comfortable, vanity products are plenty and nice, the lake can be seen from the balcony, clean and the bathroom is nice as well. However the service was kind of ridiculous... In the restaurant, the dish are served out like they want you out as soon as possible. Didn't finish my appetizers and my beer that the dish were already there (really in like 3 minutes probably). The wine I ordered to accompany my dish never came, and the dessert I ordered, only came 45 minutes after me ordering, once I reminded them that I wanted one... And one waiter blamed the other which was not very classy. At the end of the meal, the waiter ask us several times for our room number, like we gave the wrong one, until I showed my key card. She then took it away and struggle for 15 minutes with the reception to find us in the system. Other than that, the dish were super good, no complaints there.

Dear Mr R., Thank you for taking the time to tell us about your experience at the Grand Hotel Bregenz - MGallery. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Filip Vlach Hoteldirektor

Well located and friendly staffs

Customer review rating 5.0/5

Amelia Families - Confirmed reviews ALL

We feel at home, all staffs are very friendly and finding all kinds of solutions to serve us! The Suite room was perfect for us!! The swimming pool is just like a private pool, small but perfect! All restaurant staffs are also very very friendly, not rushing us at all when they need to clear up the breakfast buffet. My children are very happy and we will for sure stay in your hotel again…

Dear Mrs P., We very much appreciate your comments regarding your stay at the Grand Hotel Bregenz - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. The lovely short lady with glasses is called Konny and she is our star. :) Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Filip Vlach General Manager

Exactly what I needed for a stop over in Bregenz.

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

The staff were all very friendly, competent and well presented. The hotel was clean, tidy and tastefully decorated. I used the fitness room and wellness areas and both were simple yet modern and comfortable. The room I stayed in was comfortable.

Dear Mr. A., We very much appreciate your comments regarding your stay at the Grand Hotel Bregenz - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Filip Vlach General Manager

We will return

TripAdvisor rating 5.0/5

Robert A TripAdvisor review

This is the 4th time we have stayed at this hotel in the last 12 months. We can honestly say we have never had any cause to complain. Breakfast and dinner are very good and the restaurant and kitchen staff are very attentive. We will return in August for the Opera.

Dear Guest, thank you very much for taking your time to share your impressions from your recent stay at our hotel. We are happy to see that you have had such an enjoyable experience and hope to have a chance to welcome you back in Grand Hotel Bregenz again soon. Sincerely, Filip Vlach General Manager

Customer review rating 4.0/5

Rens K. Business - Confirmed reviews ALL

Really enjoyed my stay at the hotel. Unfortunately the restaurant was closed at arrival and was closed for the rest of the week as well.

Dear Mr K., We very much appreciate your comments regarding your stay at the Grand Hotel Bregenz - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Filip Vlach Hoteldirektor

An Awful Covid Experience

TripAdvisor rating 2.0/5

BerlinBummler Business - TripAdvisor review

We were truly shocked at the lax approach to Covid at this hotel. The lobby was often filled with people waiting to check in who were not wearing masks. This was due to the so-called “3G policy”. However, people were only asked whether they had been vaccinated, cured from an infection or tested AFTER they reached the check-out desk. So the reception area was often packed with unmasked people who’s 3G credentials had not been checked yet! There were even unmasked delivery drivers there! Regardless of whether they were receptionists, bar personnel or housekeeping, none of the staff wore masks. There were no signs up asking guests to wear masks, and even in the confined space of the lifts, no one wore masks. What made it even worse was that my wife’s covid vaccine-passport was not even properly checked at the reception! In all seriousness, we have needed to travel often for work during the pandemic, but this was our worst Covid experience of the last 18-months. … Beside that, we also found the balconies on the top floor pretty useless, as they had no privacy. They were separated from others by nothing but a thin wooden trellis with large holes in it, so anyone standing next door could see what you were doing and even look into your room. The area where the hotel is situated is also very loud throughout the night, with lots of drunks and skateboarders making noise into the early hours. While the décor of the rooms was nice, this hotel certainly wasn’t worth the money and I would not stay here again.

Dear Guest, thank you for sharing your experience on Tripadvisor. I am sorry to see that you have not been satisfied with your stay, however I must say that most of your dissatisfaction come from matters that are not controlled by us. Please note that our hotel is fully in line with the current restrictions applied in Austria and we are officially certified in terms of protection and restricitons application, we did have an official control for that. We follow exactly what is and is not allowed to do and what is and what is not to be requested from the staff and from the guests. When the restrictions were stronger in past we applied them stronger and as soon as there is an official release, we release and that fully according the decision of the government. I find it a pity that we receive the negative score from you for this and I recommend you to look for current Corona restrictions in any country you will travel to avoid bad surprises. Once again I am very sorry that you found the restrcition applied not sufficient. With kind regards from Bregenz, Filip Vlach Hoteldirector

First Class Hotel

TripAdvisor rating 5.0/5

Peter_1969_01 TripAdvisor review

Very kind staff, spacious room, very kind and engaging staff, a very warm welcome, excellent communication about a forgotten item - all in all very recommendable; very good breakfast with various choices: We enjoyed our stay and we will return!

Dear Guest, Allow me thank you for your kind words about our property and for sharing them with the other TripAdvisor users! I am glad to see that you have had a nice stay and It will be a real pleasure for all our team to welcome you back and offer you the best of our service! Greetings from Bregenz, Filip Vlach General Manager

Lovely situation next to the lake

TripAdvisor rating 4.0/5

frankvandenbogaert TripAdvisor review

Allthough there was a lot of people checking in,the reception was smooth and we got a nice upgrade. Perfect service at the bar with a nice chees/salami platter as the restaurant was closed. Very good organised breakfast.

Dear Guest, We very much appreciate your great comments regarding your stay at the Grand Hotel Bregenz. It is always a pleasure to receive such feedback. I will share your comments with our team and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one, we are looking forward to having you with us again! With kind regards, Filip Vlach

Upscale hotel in great location

TripAdvisor rating 4.0/5

Luxembourgcouple TripAdvisor review

We stayed for four nights during the Bregenze Festspiele, and had chosen this hotel for it's locandation a few steps from the Seebuenhe, and the lake, for this reason. The room, bathroom , indoor pool, sauna etc were spotlessly clean and seemed to have been ecently renovated. However we would expect nothing less for the price (which was probably high due to the season and the Festspiele). The staff were friendly and professional.

Dear Guests, thank you kindly for your feedback. We are very happy you have enjoyed your stay with us and we look forward to welcome you in our hotel again soon. With kind regards, Filip Vlach General Manager

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