Hotel Mercure Wien Zentrum

Customer review rating 4.4/5 4,203 reviews

ALLSAFE approved hotel

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Hotel Mercure Wien Zentrum
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+ 17 Services

Hotel extras

  • EXCELLENT LOCATION: just 5 minutes from Stephansplatz

  • Located in the historic city center

  • FREE guided walking tour every Saturday (limited places)

  • Modern Privilege Rooms on high floors with free minibar and Nespresso coffee machine

  • Awarded the Austrian Ecolabel

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Hotel Mercure Wien Zentrum

Fleischmarkt 1a
1010 vienna
austria

Tel: +431534600

Fax: (+43)1534602320

Check-in from 15h00

Check out up to 12h00

  • U1, U4 :  U1, U4 SCHWEDENPLATZ

  • U3 :  U3 STEPHANSPLATZ

  • By plane

    VIENNA SCHWECHAT At 15km / 9.38 miles

  • By car

    SUEDAUTOBAHN A2 At 10km / 6.25 miles

  • By car

    WESTAUTOBAHN A1 At 12km / 7.46 miles

  • By train

    HAUPTBAHNHOF SOUTH RAILWAY At 5km / 3.11 miles

  • By train

    WESTBAHNOF WEST RAILWAYSTATION At 5km / 3 miles

GPS :48.211361, 16.374772

Hotel services

GO!Wien

We spoil our guests with our range of delicious Austrian and international dishes. Our specially selected wines are the perfect complement to your meal.

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Car park
  • Restaurant
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
Catering services
  • One Restaurant
  • One Bar
  • Breakfast
    • Buffet
  • Room service
    • Cold snacks
    • Hot meals
Hotel Services And Equipments
  • Hotel informations
    • 105 rooms
    • No room for people with reduced mobility
    • No family room
    • 2 connecting rooms
    • 105 non-smoking rooms
    • 9 floors
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
  • Laundry / Valet Services
    • Dry cleaning / Ironing
  • Wi-Fi
    • WiFi in the communal areas
    • High Speed WiFi
    • WiFi at the hotel
  • Air conditioning
    • Air Conditioning
  • 100% Non Smoking Property
  • Check In & Check-out facilities
    • Express check-out
    • Express check-in
  • Porter
    • Porter
  • Concierge
    • Concierge
  • Desk equipment available
    • Shoe shine machine
  • Iron
    • Iron at reception
  • Safe deposit box at reception
    • Safe deposit box at reception
Access to property
  • BOE Garage at Franz Josefs Kai
    • Near the property
    • 600 parking spaces
    • Public

Our accommodation(s)

Choose between the stylish Standard Room or the Privilege Room with extra facilities.

Standard Single Room

  • Max. number of persons: 1
  • Area: From 16 / 172 sq ft
  • Views: City View *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Our guest reviews for
Hotel Mercure Wien Zentrum

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

4,203 reviews

TripAdvisor Rating 4.0/5

1,816 reviews

Lovely stay in Vienna

Customer review rating 5.0/5

Kaire K. Couples - 17/10/2021 Confirmed reviews ALL

Everything was perfect.

Dear Kaire K., We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Zentrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Katharina Deyerizadeh Front Office Manager Mercure Wien Zentrum

Friendly staff, nice location.

Customer review rating 3.5/5

John Business - 16/10/2021 Confirmed reviews ALL

Friendly staff, nice location. I stayed there for a week, but there were too many dusts on the bed everyday. Could have been nicer if there is no dust issue.

Dear SeungHun L., We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Zentrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. We do appreciate your constructive criticism regarding the dust in your room, on which we will take care! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Katharina Deyerizadeh Front Office Manager Mercure Wien Zentrum

Well located , very nice rooms

Customer review rating 5.0/5

Ermin Business - 14/10/2021 Confirmed reviews ALL

Excellent location, very vibrant. The rooms are very clean and new. I like complementary bottle of water and coffee bags. :) The staff is very nice and polite.

Dear Ermin D., We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Zentrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Katharina Deyerizadeh Front Office Manager Mercure Wien Zentrum

Amazing customer service

Customer review rating 5.0/5

Hideho O. Families - 14/10/2021 Confirmed reviews ALL

My original booking was affected by the COVID pandemic, but the hotel kindly gave me vouchers. Everything is great with this hotel. The perfect and convenient location, clean and nice rooms, great breakfast, minibars.... but most importantly, the hotel is amazingly kind to the customers!- because of the COVID, we needed to take a test before we fly back- the hotel kindly told us of the free test center; we still had a balance in the voucher, which they kindly extended.... very nice people at the reception and the restaurant.... We will definitely go back to this hotel!!

Dear Hideho O., We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Zentrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Katharina Deyerizadeh Front Office Manager Mercure Wien Zentrum

Quality

TripAdvisor rating 2.0/5

fanaderi Business - 14/10/2021 TripAdvisor review

The location of the hotel is very good. But the layout of the toilet space in the room is not suitable. The floor corridor was very narrow. In addition, the restaurant of breakfast is too small. The expectation is for a higher quality of service levels in breakfast.

Dear Fanaderi, we would like to thank you for your feedback and also for your constructive criticism on which we will take care of! Warm regards from beautiful Vienna Katharina

Perfect

Customer review rating 5.0/5

Anonymous Families - 13/10/2021 Confirmed reviews ALL

Every thing was well done The people at the reception are very kind

Dear Sarit N., We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Zentrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm regards Katharina Deyerizadeh Front Office Manager Mercure Wien Zentrum

Well located

Customer review rating 5.0/5

Anonymous Business - 06/10/2021 Confirmed reviews ALL

Friendly staff, clean rooms, good breakfast

Dear Mrs. H., We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Zentrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Katharina Deyerizadeh Front Office Manager Mercure Wien Zentrum

Good as advertised

Customer review rating 4.5/5

Fernando I. Couples - 03/10/2021 Confirmed reviews ALL

Very helpful reception staff

Dear Mr.I., We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Zentrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Katharina Deyerizadeh Front Office Manager Mercure Wien Zentrum

Safe and good location

Customer review rating 4.0/5

Milan Business - 30/09/2021 Confirmed reviews ALL

Good hotel service

Dear Mr.P., We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Zentrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Katharina Deyerizadeh Front Office Manager Mercure Wien Zentrum

Ideal location, comfortable and easy-going

Customer review rating 4.5/5

J P. Couples - 30/09/2021 Confirmed reviews ALL

Short 3-day stay in Vienna, had a great time, the hotel was a good base

Dear John Eric P., We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Zentrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Katharina Deyerizadeh Front Office Manager Mercure Wien Zentrum

Excellent stay

Customer review rating 5.0/5

Ken Couples - 30/09/2021 Confirmed reviews ALL

Clean rooms, friendly and efficient front desk, and perfect location. I was debating on staying around the museums instead of this hotel, but I'm glad we stayed here. It's located in the fun part of the town where you get access to all the great food and shopping. I also wanted to thank the taxi driver who went out of his way to get us to our train station. We were very tight on time. He cleverly took all the local roads without traffic and even walked us to the station gate. I've never seen such a kind driver in my life. Thank you for connecting us with this amazing person.

Dear Kenric H., We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Zentrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Katharina Deyerizadeh Front Office Manager Mercure Wien Zentrum

Friendly people, good location

Customer review rating 4.5/5

Hb Couples - 28/09/2021 Confirmed reviews ALL

Liked the offer of a guided tour - Regina was a great guide

Dear Mr. B., We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Zentrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Katharina Deyerizadeh Front Office Manager Mercure Wien Zentrum
Customer review rating 4.5/5

Anonymous Business - 24/09/2021 Confirmed reviews ALL

The front desk / reception staff were helpful.

Dear Mr. R., We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Zentrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Katharina Deyerizadeh Front Office Manager Mercure Wien Zentrum

Average hotel, less than 4 starts

Customer review rating 2.5/5

Anonymous Couples - 20/09/2021 Confirmed reviews ALL

Nice location near the city center. Perfectly walkable distance to the city center and not such a long walk to the main attractions and museums. Metro station nearby. The room had a good sound isolation and nice temperature control. The rooms are small and the hotel is not very beautiful. It needs some improvements. We've found several nice staff but the other half was quite unfriendly which is not normal for a 4 starts. The breakfast is sufficient but not good for the price paid. There is not enough variety. I was quite shocked by the almost non existent covid precautions. I did not see a single staff member using a mask (restaurant, reception, cleaning). Although it might not be mandatory in the country I guess a hotel should maintain the minimum standard of precautions. The cleaning was ok. In sum, I think this hotel is enough but I wouldn't say it is a 4 starts. I believe there are other better options for the same price. Nevertheless, if you're looking for a quiet room near the center and the metro station and if you're not really worried about covid measures, it should be enough.

Dear Mr. C., Thank you for taking the time to tell us about your experience at the Hotel Mercure Wien Zentrum. I am sorry that your experience did not meet fully your expectations regarding our breakfast. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Katharina Deyerizadeh Front Office Manager Mercure Wien Zentrum

well located, friendly young team

Customer review rating 4.5/5

Roland H. G. Friends - 17/09/2021 Confirmed reviews ALL

For the fact that the hotel is very centrally located, the price was moderate and suitable. Breakfast buffet with good selection, staff at reception very friendly and helpful. Bed and bathroom were cleaned daily, unfortunately the vacuuming in the room was omitted. I will consider this hotel again on my next visit to vienna.

Dear Roland Harry G., We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Zentrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We also would like to thank you for your constructive criticism regarding the vacuuming. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Katharina Deyerizadeh Front Office Manager Mercure Wien Zentrum

well located close to most of the Vienna attractions

Customer review rating 4.0/5

Anonymous Solo - 14/09/2021 Confirmed reviews ALL

sometimes a bit noisy in the street but that might be typical for Vienna during the weekend Could stay 1 hour longer good service in restaurant and at reception

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Regarding the noise at weekends in the city center you are right. Maybe a room at a higher floor will help next time. Sincerely, Daniel Welser Rooms Division Manager Mercure Wien Zentrum

In the middle of everything

Customer review rating 5.0/5

Roxana N. Solo - 14/09/2021 Confirmed reviews ALL

I loved how nice the staff was and was ready to accommodate every request of mine. Room was clean and I was pleasantly surprised that I had 2 free bottles of water every day.

Dear Roxana Carmen N., We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Zentrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Daniel Welser Rooms Division Manager Mercure Wien Zentrum

Perfect location and excellent breakfast

Customer review rating 4.0/5

Nicolaas S. Business - 12/09/2021 Confirmed reviews ALL

Room was a bit small, but clean and had a nice view. Breakfast was delicious and definitely worth the money.

Dear Mr. S., We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Zentrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Katharina Deyerizadeh Front Office Manager Mercure Wien Zentrum

Perfect stay at Mercure Wien Zentrum

TripAdvisor rating 5.0/5

mathieumess 27/08/2021 TripAdvisor review

Due to covid, our initial Mercure hotel was closed. Thanks to Marija Petrovic, we were relocated at Mercure Wien Zentrum. The hotel is well located, the room are comfortable and the team was welcoming. We enjoyed a lot our stay in Vienna. Thank you Marija for your availability and professionalism. We will not hesitate to visit the hotel again next time !

Dear Mathieu Mess, Thank you very much for your kind feedback during your stay with us at Mercure Wien Zentrum. We are glad to know that you feel very well and everything is to your satisfaction. Kind regards

Good hotel and excellent location

TripAdvisor rating 4.0/5

camilas112 Couples - 16/08/2021 TripAdvisor review

A good hotel, excellent location (3 min walking to the Stephanplatz) and nice decoration. We had one issue with the air conditioning, which was not working, but we had a conversation with the manager and a solution was proposed to compensate this issue, as we were there in the summer and Vienna is really warm during this time. Besides this, everything went well. The breakfast is full of tasty options, the parking agreement is a bit expensive but less expensive when compared with the Central parking in Vienna (the hotel gives you a better price and explains where to go to park your car).

Dear Camila, we highly appreciate your very good feedback, even you had an issue with the air condition! We are glad that we could solve the problem on place and you still could enjoy your days in Vienna! We are happily looking forward to welcoming you another time! Warm regards from beautiful Vienna Katharina Deyerizadeh

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