Novotel New York Times Square Hotel 4 stars

Great location, big double room and fantastic staff.

I was visiting just as the coronavirus was starting to have a big impact in New York. Broadway went dark on the day i arrived, and major attractions started to shutdown. However, the staff throughout the hotel continued to be extremely professional, helpful and were calm. The hotel itself was clean, smart and well equipped. The room was clean, tidy and had everything that i needed (apart from the noisy room neighbours next door - but that was only one night). My stay was cut short so i could travel back to the UK, and again the staff were helpful and understanding. I will be back to complete my stay, and enjoy all the delights of the hotel and New York. Thank-you very much to the whole hotel team.

This was our first time to stay at your hotel. We were upgraded to a room on the 33rd floor with a view of the Hudson. Much appreciated! The room was clean and spacious for the two of us. The bathroom had room on counters to lay our things out and a nice shower. Bed was comfy - liked the feather pillows and the down comforter. We ordered room service one night and it was pretty quick for room service. :) I could never get our devices to work with the TV app, but that was our only issue - and not a big one. Staff was always pleasant and helpful, especially in the craziness of Broadway shutting down.

I have stayed multiple times at this hotel and they never disappoint. The staff at the front desk is knowledgeable about the city and quick at their job. The restaurant staff and bartenders are the best. They make you feel like part of a family.

Great service. Food was delicious, and servers were very accommodating. Our room was very nice. Loved the view. Thank you!

Very helpful staff at a difficult time for all following the pandemic announcement.

There were significant billing problems, that despite it being determined that it was a Novotel/Accor mistake they would not correct it accordingly. The front desk did not take into consideration my Accor "gold" status and stated that "if you wanted an upgraded room then you should have booked the type of room that you wanted." When arriving to our room, the HVAC system was not working and our room was 80 degrees in spite of us having the system set to 66 degrees. We were told to "just open the windows", which actually would not stay open and then were later told to put a washcloth in the window to keep it open. We saw the air filter that was removed from the room and it was quite filthy; as if it should have been replaced months ago. We were moved to a different room the next day and were told that everything had been checked thoroughly and the room was ready for us. We stayed back from other events for 3 days in order to solve the room problem (those interfering with our travel plans). When we moved ourselves and our luggage to the next room, there was a maintenance person still working on the HVAC system in that room and we had to, again, wait. Then the safe in that room did not work and we had to wait for someone to come and solve that problem, which required us to be present (again missing out on our travel plans). We also had a second reservation for our family to stay there along with us, and we encountered the same billing problem with that. Again, we were told that the billing issue was due to a problem in their system, but they would not correct it accordingly.

While the location was very good the room itself was underwhelming. Bed was uncomfortable and pillow felt like sleep on cottage cheese. My biggest complaint was the bathroom. It was tiny. The sink was horrible, as water splashed everywhere. The Placement of the shower door and towel bar did not allow you to fully open the shower. You also had to stand with in the shower to turn it on so you were greeted with cold water every morning. Overall the cleanliness of the bathroom was lacking with dust and dirty glass.

Good in most respects

Very good location

We have been staying at the Novotel for years. It is comfortable and the staff is quite accommodating, especially the personnel who clean and refresh the rooms. The only complaint is the lighting in the bathrooms!

In rated it 8 instead of 10 because we had problems with our thermostat. The first night was sweltering in our room, and we had problems one other night. Other than that, it was all good.

This is undoubtedly one of the best hotels in NY. It is well positioned in the heart of Times Square. The staff ate excellent and well mannered and go out of their way to make sure you have an enjoyable stay. Thanks Novotel for making our trip to NY such a memorable experience.

Very friendly and would recommend, location spot on for all experiencies

Amazing service! Friendly and great location!!