Novotel New York Times Square Hotel 4 stars

TripAdvisor rating 4.5/5 7,749 reviews
Novotel New York Times Square
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Hotel extras

  • Free WiFi, workspace, LCD TV, iPad® dock

  • The Terrace: cocktails and Times Square views

  • High-tech fitness center, lobby video games

  • 2 naturally lit event spaces, terrace access

  • 3 subways a block away, Central Park 7 blocks

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Private indoor parkingPaying
  • Accessibility for people with reduced mobility
  • Pets allowed
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PMPaying
  • Dry cleaning / IroningPaying
  • Boutiques/shopping
  • Porter
  • Concierge
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
  • Snack & beverage machine
Leisure and activities
  • Fitness centre
Business services
  • 2 meeting room(s)
  • Copy/print service available

Hotel location

Novotel New York Times Square

226 West 52nd Street
10019
new york city
united states

Tel: +12123150100

Fax: (+1)2127655365

Contact email

Check-in from 15h00

Check out up to 12h00

  • 7TH AVENUE 49TH STREET :   MTA LINE N,Q,R 49TH STREET

  • 7TH AVENUE 53RD STREET :   MTA LINE B,D,E 7 AVENUE

  • 8TH AVENUE 50TH STREET :   MTA LINE C,E 50TH STREET

  • BROADWAY 50TH STREET :   MTA LINE 1 50TH STREET

  • NOVOTEL NEW YORK TIMES SQUARE :  

  • By plane

    JOHN F KENNEDY At 25km / 15 miles

  • By plane

    NEW YORK LA GUARDIA At 11.27km / 7 miles

  • By plane

    NEWARK INTERNATIONAL AIRPORT At 32.18km / 20 miles

  • By train

    GRAND CENTRAL STATION At 1.61km / 1 miles

  • By train

    PENNSYLVANIA STATION At 1.61km / 1 miles

GPS :40.762773, -73.983591

Our accommodations

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

1 Kg bed City View Low

  • Max. number of persons: 2
  • Area: From 26
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

2 Db beds City View Low

  • Max. number of persons: 4
  • Area: From 26
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

1 Kg bed City View High

  • Max. number of persons: 2
  • Area: From 26
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

2 Db beds City View High

  • Max. number of persons: 4
  • Area: From 26
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

1 Kg bed Times Square View Low

  • Max. number of persons: 3
  • Area: From 26
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

2 Db beds Times Square View Low

  • Max. number of persons: 4
  • Area: From 26
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

1 Kg bed Times Square View High

  • Max. number of persons: 3
  • Area: From 26
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

2 Db beds Times Square View High

  • Max. number of persons: 4
  • Area: From 26
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

1 Kg bed Accessible

  • Max. number of persons: 2
  • Area: From 26
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Our restaurants and bars

SUPERNOVA

Type of cuisine: International

The menu takes its influence from the current food trends popularized by the food truck scene across America. We want to play with the idea of 'American comfort food', where classic dishes are designed to make you smile when you see them on the menu.

Lunch

12:30 - 03:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

16:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

SUPERNOVA

Photo non contractuelle / Strictly non binding

Supernova at the new Novotel New York Times Square offers timeless American comfort food served with an international twist. Be amazed by our panoramic view of Times Square while enjoying breakfast, brunch, lunch, dinner, as well as after-work cocktails.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 2

  • Maximum size: 42

  • Maximum capacity: 12 people

Find out more

Our guest reviews for
Novotel New York Times Square

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

17,692 reviews

tripadvisor

TripAdvisor Rating 4.5/5

7,749 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

NYC Novotel

Customer review rating 4.3/5

Finnsdo Business - 17/01/2020 Confirmed reviews ALL

Very nice rooms, quiet, clean... breakfast pricing was outrageous

Dear Mr. d., We very much appreciate your comments regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Your feedback about the breakfast pricing is well-received. Our price point in the Times Square market is very competitive and I would even argue that our offering is far superior than most other hotels in the area. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Sinclair General Manager

Great Hotel - Great Location

Customer review rating 4.3/5

J P. Friends - 15/01/2020 Confirmed reviews ALL

Hotel was clean and service was great from the front door to the hotel restraunt. Would stay again.

Dear Ms. P., Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Sinclair General Manager

Novotel is AWESOME!!

TripAdvisor rating 4.5/5

Pioneer423903 Family - 15/01/2020 TripAdvisor review

I've stayed at several different hotels in NYC. Novotel is now my new favorite. Its location could not be more perfect! A short walking distance to Gershwin Theatre and any Hell's kitchen restaurant you want to go to. The room was perfect! and clean! Staff could not have been more pleasant and helpful!! This is a 2 thumbs up~~ HIGHLY recommend!

Thank you for the perfect review! We're delighted your time at Novotel New York Times Square Hotel was so wonderful! It's great you took advantage of our convenient location in the heart of the city. We endeavor to offer a memorable experience for all of our guests. We look forward to hosting you again soon for another excellent experience! Have a nice day!

Good property, great room, some service issues

Customer review rating 4.3/5

Mariana Q. Families - 14/01/2020 Confirmed reviews ALL

The property is great, we had an overall good experience. The things that could be better: we needed maintenance service in our room on the first day as the lights weren’t working. One of the 5 days the room was not cleaned. And the “urban experience” fee in our final bill was a bitter surprise

Dear Ms. Q., We very much appreciate your comments regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Your feedback about the room maintenance, missed cleaning circumstances and urban experience fee is well-received. Our goal is to be as transparent as possible with the fee and offer no surprises. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Sinclair General Manager

Disappointed

Customer review rating 4.3/5

Christine H. Families - 14/01/2020 Confirmed reviews ALL

We have stayed before VERY disappointed. food was terrible video games for kids broken. Staff not as friendly

Dear Ms. h., Thank you for taking the time to tell us about your experience at the Novotel New York Times Square. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, John Sinclair General Manager

Excellent central location.

Customer review rating 4.3/5

Terri, S. Business - 14/01/2020 Confirmed reviews ALL

Considering we were staying during the New Year's Eve period, our location was perfectly located near Times Square with direct ball drop view from the amazing terrace space. The rooms were very clean, a little on the small size but not uncomfortable.

Dear Ms. M., Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Sinclair General Manager

Nice hotel, food and food service not great

Customer review rating 4.3/5

A. Couples - 14/01/2020 Confirmed reviews ALL

Overall the staff at check-in was excellent and friendly. We ate dinner and two breakfast meals at the hotel. Each experience was worse than the one before. Food was below average especially for the cost. Waitstaff was rude.

Dear Ms. Garcia, We very much appreciate your comments regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are very sorry about your very poor food and beverage experience, both food quality and service related. We will certainly follow up with these shortfalls. Thank you again for sharing your experience, and we hope your next visit will be improved over the previous one. Sincerely, John Sinclair General Manager

Unfriendly staff

Customer review rating 4.3/5

Anonymous Families - 14/01/2020 Confirmed reviews ALL

This hotel has has decent rooms and grounds, however, they lack hospitality. The front desk staff was the worst, with their holier-than-thou attitude and lack of smiling or greeting guests. The only time we received a smile or a polite gesture was from the bellhop and the housekeeper. Maybe the demeanor is a New Yorker thing but that should be left at the door. Overall, an OK stay. Bed and pillows were comfortable & the housekeeping staff on the 32nd floor were lovely.

Dear Nanci, Thank you very much for leaving us a review. It is wonderful to hear that you enjoyed our rooms and the amazing location. I am however sorry to hear that there was a downside to your stay and we did not meet your expectations, please accept my sincerest apologize. Please rest assured that as a team we will work and reflect on your feedback as we do strive to continuously improve our customer service experience. Thank you again for sharing your experience and we look forward to welcoming you back soon. Kind regards Nuria Novotel New York Times Square Management Team

Great location and comfortable accommodation

Customer review rating 4.3/5

Ann M. Solo - 14/01/2020 Confirmed reviews ALL

My 8 night stay over the Christmas period was very memorable for all the right reasons. Very comfortable room (pillows were heavenly), good restaurant for breakfast and dinner (I had Christmas dinner there and it was lovely), great location! Yes, it has it all.

Dear Ms. M., Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Sinclair General Manager

Great stay!

TripAdvisor rating 4.5/5

RI_Doug_2020 Couples - 14/01/2020 TripAdvisor review

Everything was as expected. The service at check-in was Excellent. There was no coffee in the room, but coffee was available in the lobby. We also appreciated the 3:00 check-in time. The location was ideal for our show in a theater in the north end of the Theater District.

Thanks for the wonderful review, Doug! It's fantastic you had such a lovely experience at Novotel New York Times Square Hotel. We're thrilled you enjoyed our prime location and proximity to so many of the city's best attractions. That's what we like to see! We're looking forward to sharing another amazing experience with you soon! Have a beautiful day!

Great stay

Customer review rating 4.3/5

Chuck. Families - 13/01/2020 Confirmed reviews ALL

Clean, great location, and great bathroom. Bed was soft.

Dear Mr. H., We very much appreciate your comments regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I would also like to take this opportunity to ask if there was anything we could have done to enhance your experience with us? Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Sinclair General Manager

super dissapointed

Customer review rating 4.3/5

Thadoe Couples - 13/01/2020 Confirmed reviews ALL

The room was clean but it was not convenience at all. For the bathroom, it did not come with toothbrushes, toothpaste which are the most common equipment that customers require. For the bedroom, the material of blanket were so bad. It made us feel cold and uncomfortable to sleep. We could not sleep well within 4 nights. Moreover, we were not even given slippers to use which are also the common items that we really need. In every hotel that we have been to, they all provided purified drinking water which is essential for customers, however, there were no water, coffee packs, kettle in Novotel. Furthermore, the TV was not in the convenient position since it was not in the front of the bed. We had to pay for hotel and urban experience fee but what we got was so disappointed experience. It totally affected our trip.

Dear Mr. P., Thank you for taking the time to tell us about your experience at the Novotel New York Times Square. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, John Sinclair General Manager

Mainly good

Customer review rating 4.3/5

Anonymous Solo - 12/01/2020 Confirmed reviews ALL

A sitting chair would be helpful. Desk chair is not adequate to support back & has rollers so not safe. Only being able to sit on bed is uncomfortable & caused me to go out one evening when I hadn’t planned to.

Dear Ms. N., We very much appreciate your comments regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Your specific feedback about lack of lounge / comfort seating is well-received and has been taken into strong consideration. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Sinclair General Manager

A wonderful experience in the heart of NYC

Customer review rating 4.3/5

David P. Couples - 12/01/2020 Confirmed reviews ALL

Extremely friendly & accomodating service from all staff that we met. Rooms were spacious, clean & comfortable. The views from the outdoor bar to Time Square made you feel very much apart of the excitement. One small piece of constructive feedback is the bar set up. It didn’t seem to cater for those who just wanted to sit & have a drink if all bar seats were full - particular at dining times - even though the dining areas were quiet & not being used. We did not feel welcome at these times at all and some what of a nuisance. Other than everything was perfect & we were extremely satisfied.

Dear Mr. P., Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Sinclair General Manager

great!

Customer review rating 4.3/5

Melissa C. Friends - 12/01/2020 Confirmed reviews ALL

A great location! welcoming staff everyone was friendly. convenient to subway. it was the exact experience I was hoping for!

Dear Ms. C., Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Sinclair General Manager

Very disappointing

TripAdvisor rating 4.5/5

PopcornRepublic Family - 12/01/2020 TripAdvisor review

We stayed here over new year's recently, excited to return having stayed here 12 years ago. Sadly the service of the reception staff was very disappointing, most were rude. We hadn't experienced such bad service in other Accor hotels or other hotels - we travel extensively. The only positives of this hotel was the Concierge staff member on 12/30 evening. Housekeeping & staff on the Street level floor were all pleasant. But we won't be staying at this hotel again. There are other equivalent hotels in the area with far superior service.

We appreciate you taking the time to reach out to us. We are deeply disappointed to hear that you were not satisfied with your stay. We pride ourselves on our welcoming, kind staff, so it is upsetting to hear about this kind of service. We will let our management team know about your experience to ensure this won't happen again in the future. If there is anything we can do to accommodate a future stay with us, please let us know.

Great location

Customer review rating 4.3/5

Mark L. Families - 11/01/2020 Confirmed reviews ALL

Nice hotel, clean rooms, great location. Some staff members were rude but majority were great.

Dear Ms. L., We very much appreciate your comments regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I would like to personally apologize for any rude service that you received during your stay. This is not indicative of our usual and certainly expected level of service. Thank you again for sharing your experience, and we hope your next visit will be improved over the previous one. Sincerely, John Sinclair General Manager

Good Vibes!

Customer review rating 4.3/5

Bernie 2. Families - 11/01/2020 Confirmed reviews ALL

Happy with the accomodation

Dear Mr. K., Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Sinclair General Manager

Great! Really great!

Customer review rating 4.3/5

Derrick W. Couples - 11/01/2020 Confirmed reviews ALL

The room was so perfect! The view was Incredible. The bed was very comfortable. My sleep was really great. Woke up well rested and ready I can't wait to visit again

Dear Mr. W., Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Sinclair General Manager
Customer review rating 4.3/5

Kathleen Couples - 11/01/2020 Confirmed reviews ALL

Room poorly lit. Lacked coffee maker in room. Otherwise stay quite satisfactory.

Dear Ms. S., We very much appreciate your comments regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I would also like to apologize for the poor lighting in the room you were assigned. We do offer coffee machines upon request rather than standard room amenity sorry this option was not presented to you. Thank you again for sharing your experience, and we hope your next visit will be improved over the previous one. Sincerely, John Sinclair General Manager
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