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Novotel New York Times Square Hotel 4 stars

Customer review rating 4.3/5 17,986 reviews
Novotel New York Times Square
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+ 22 Services
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Room 1

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Hotel extras

  • Minutes away from Central Park, MoMA, Broadway Shows

  • Free stay & breakfast for kids under 16*

  • Terrace with Best Views of Times Square

  • Pet-friendly - No surcharge for pets

  • Contemporary American-cuisine restaurant

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Private indoor parkingPaying
  • Accessibility for people with reduced mobility
  • Pets allowed
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PMPaying
  • Dry cleaning / IroningPaying
  • Boutiques/shopping
  • Porter
  • Concierge
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
  • Snack & beverage machine
Leisure and activities
  • Fitness centre
Business services
  • 2 meeting room(s)
  • Copy/print service available

Hotel location

Novotel New York Times Square

226 West 52nd Street
10019
new york city
united states

Tel: +12123150100

Fax: (+1)2127655365

Contact email

Check-in from 15h00

Check out up to 12h00

  • 7TH AVENUE 49TH STREET :   MTA LINE N,Q,R 49TH STREET

  • 7TH AVENUE 53RD STREET :   MTA LINE B,D,E 7 AVENUE

  • 8TH AVENUE 50TH STREET :   MTA LINE C,E 50TH STREET

  • BROADWAY 50TH STREET :   MTA LINE 1 50TH STREET

  • NOVOTEL NEW YORK TIMES SQUARE :  

  • By plane

    JOHN F KENNEDY At 25km / 15 miles

  • By plane

    NEW YORK LA GUARDIA At 11.27km / 7 miles

  • By plane

    NEWARK INTERNATIONAL AIRPORT At 32.18km / 20 miles

  • By train

    GRAND CENTRAL STATION At 1.61km / 1 miles

  • By train

    PENNSYLVANIA STATION At 1.61km / 1 miles

GPS :40.762773, -73.983591

Our accommodations

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Accessible room

1 King bed City View Low

  • Max. number of persons: 2
  • Area: From 26m²
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

2 Double Beds City View Low

  • Max. number of persons: 4
  • Area: From 26m²
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)
Accessible room

1 King Bed City View High

  • Max. number of persons: 2
  • Area: From 26m²
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

2 Double Beds City View High

  • Max. number of persons: 4
  • Area: From 26m²
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

1 King Bed Times Square View Low

  • Max. number of persons: 3
  • Area: From 26m²
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

2 Double Beds Times Square View Low

  • Max. number of persons: 4
  • Area: From 26m²
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

1 King Bed Times Square View High

  • Max. number of persons: 3
  • Area: From 26m²
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

2 Double Beds Times Square View High

  • Max. number of persons: 4
  • Area: From 26m²
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)
Accessible room

1 King Bed Accessible

  • Max. number of persons: 2
  • Area: From 26m²
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Our restaurants and bars

SUPERNOVA

Type of cuisine: International

The menu takes its influence from the current food trends popularized by the food truck scene across America. We want to play with the idea of 'American comfort food', where classic dishes are designed to make you smile when you see them on the menu.

Lunch

12:30 - 03:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

16:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

SUPERNOVA

Photo non contractuelle / Strictly non binding

Supernova at the new Novotel New York Times Square offers timeless American comfort food served with an international twist. Be amazed by our panoramic view of Times Square while enjoying breakfast, brunch, lunch, dinner, as well as after-work cocktails.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 2

  • Maximum size: 42 m²

  • Maximum capacity: 12 people

Find out more

Our guest reviews for
Novotel New York Times Square

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

17,986 reviews

tripadvisor

TripAdvisor Rating 4.5/5

7,792 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Excellent arrival experience with attentive staff

Customer review rating 4.3/5

Chacho Business - 17/02/2020 Confirmed reviews ALL

Overall good experience, and my room requirements were in line with my requests / expectations. The room was almost ready when I arrived (I have advised early check-in). All that was extremely satisfactory. The 2 caveats being the non-provision of bottled water in the rooms + the relatively high price per night

Dear Mr. C., We very much appreciate your comments regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We do apologize that we were not able to meet and exceed your expectations on a few aspects of your experience, but each is duly noted. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Sinclair General Manager

Perfect Room with spectacular view

Customer review rating 4.3/5

Kim Couples - 17/02/2020 Confirmed reviews ALL

We stayed for my 50th birthday, the hotel kindly upgraded us to a view of Times Square and what a view it was! The room was lovely too and a nice size for times square. The staff were all wonderful and really looked after us! Even singing 'happy birthday' and presenting me with a cake on my birthday. Overall, it was just perfect! Thank you so much. We would defo stay again.

Dear Ms. H., Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Sinclair General Manager

Like the location in Times square

Customer review rating 4.3/5

Matthew P. Families - 17/02/2020 Confirmed reviews ALL

Negative was our room was not cleaned after telling the front desk about it but outside of that my daughter and I had a nice stay.

Dear Mr. P., We very much appreciate your comments regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. While your overall experience was positive, we do truly apologize for the breakdown in our communication related to your request for cleaning. Thank you again for sharing your experience, and we hope your next visit will be improved over the previous one. Sincerely, John Sinclair General Manager
Customer review rating 4.3/5

Na M. Friends - 17/02/2020 Confirmed reviews ALL

Check in staff doesn’t seem to be empowered to decide in favor of customer’s requests. They appeared tired of dealing with “tourists”. However they made an effort to meet and greet customers professionally.

Dear, Mr. M., Thank you for sharing your recent experience of the Novotel New York Times Square. Whilst I am pleased to hear that the staff provided you with exceptional service, I am sorry that your expectations weren't met in other aspects of your stay and of course I value your feedback. Thank you again and I do hope we have the opportunity to welcome you back in the near future. Kind regards, John Sinclair General Manager

Well Located

Customer review rating 4.3/5

Anonymous Friends - 16/02/2020 Confirmed reviews ALL

Close to 42nd Street with great views!

Dear Ms. M., Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Sinclair General Manager

Location...location..location...

Customer review rating 4.3/5

Jose Families - 16/02/2020 Confirmed reviews ALL

Very centric hotel, walking distance from everything.... We stayed in room 918, nice view, very clean, good service. Hotel inside is tooooo dark, need more lights or different colors...we have enough with the darkness outside in winter time. Bar closed too early ...is NYC...I know you guys can do better. Really ?? 11:00pm ? I was able to enjoy a Cuban Cigar in the terrace..with a very nice view.

Dear Mr. V., We very much appreciate your comments regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We do apologize the closing hour of the bar did not align with your expectations. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Sinclair General Manager

Good location

Customer review rating 4.3/5

Trini Solo - 15/02/2020 Confirmed reviews ALL

The Novotel Times Square is located near public transport, restaurants and stores. The staff was friendly and keen to answer any questions that I had. The room was comfortable and in addition had a great view of Times Square.

Dear Ms. M., Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Sinclair General Manager

Perfect night

Customer review rating 4.3/5

Kim W. Families - 15/02/2020 Confirmed reviews ALL

Very clean, staff was accommodating, and location is grand. The hotel itself is a sight to see with its beautiful and spacious Times Square bar/restaurant.

Dear Ms. W., Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Sinclair General Manager

Well located

Customer review rating 4.3/5

Anonymous Couples - 15/02/2020 Confirmed reviews ALL

We were accommodated to a high floor room with complimentary desserts upon my arrival as i booked to celebrate a special occasion. it was a lovely first encounter.

Dear Ms. L., Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Sinclair General Manager

Central location, poor check in process, efficient check out process

Customer review rating 4.3/5

Anonymous Couples - 14/02/2020 Confirmed reviews ALL

Second stay at Novotel Times Square NYC and more than 10 years Accor loyalty program member. Poor check in process, unclear taxes conditions in booking and not cooperative reception manager

Dear Mr. M., Thank you for taking the time to tell us about your experience at the Novotel New York Times Square. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Incidental authorizations (not a payment) on credit cards are a standard process in within the industry across North America. We are very sorry you felt this was not communicated effectively by the hotel. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, John Sinclair General Manager

Loved our stay

Customer review rating 4.3/5

Colin Couples - 13/02/2020 Confirmed reviews ALL

Everything about the hotel, from the friendly staff to the excellent location, was perfect. We had a great stay.

Dear Colin U., Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nuria Novotel New York Times Square Management Team

Great location and professional service.

Customer review rating 4.3/5

Brian Business - 13/02/2020 Confirmed reviews ALL

The Novotel Times Squares New York team made my stay great. I, equally, enjoyed the proximity to our conference hotel, shopping, restaurants and attractions.

Dear Mr. M., Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Sinclair General Manager

Wonderful stay

Customer review rating 4.3/5

Krystl D. Families - 12/02/2020 Confirmed reviews ALL

We loved this hotel and the location. All the staff were helpful and friendly.

Dear Ms. D., Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Sinclair General Manager

Good Stay

Customer review rating 4.3/5

Mounir Business - 12/02/2020 Confirmed reviews ALL

Good Stay Good location Very good breakfast

Dear Mr. S., Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback, particularly from yourself, being an ALL Diamond member. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Sinclair General Manager
Customer review rating 4.3/5

Anonymous Couples - 11/02/2020 Confirmed reviews ALL

Great location, room comfortable and very clean!

Dear Mr. L., Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Sinclair General Manager

Great Location but some staff was rude

Customer review rating 4.3/5

Conner S. Business - 11/02/2020 Confirmed reviews ALL

The hotel was great and clean! I loved the location however some of the staff was rude and gave the appearance that you didn’t belong there. I stayed for 7 nights and the times I ate at the restaurant the food was not that good and the servers seemed unhappy.

Dear Mr. S., Thank you for taking the time to tell us about your experience at the Novotel New York Times Square. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, John Sinclair General Manager
Customer review rating 4.3/5

Erica Friends - 11/02/2020 Confirmed reviews ALL

Great experience, but bad lighting in room

Dear Ms. H., Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Sinclair General Manager

Friendly check-in and check-out, extremely comfortable bed, fairly quiet room

Customer review rating 4.3/5

Ih Solo - 10/02/2020 Confirmed reviews ALL

Friendly and easy check-in Room clean and mostly quiet (occasional noisy hallway neighbours) Bed extremely comfortable Breakfast good 2pm late check-out agreed no problem, which was very helpful Check-out friendly and quick Did have to wait a bit for lifts sometimes, particularly up from the entrance lobby to reception Wifi always worked but didn't seem particularly quick

Dear Mr. H., Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Sinclair General Manager

Great location, friendly staff.

Customer review rating 4.3/5

Mary, A. Business - 10/02/2020 Confirmed reviews ALL

Pleasant, comfortable stay, good size room, felt secure and friendly, professional staff.

Dear Ms. F., Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Sinclair General Manager

Extra Charge

Customer review rating 4.3/5

Anonymous Families - 10/02/2020 Confirmed reviews ALL

I'm not sure why I was charged 136.40 CAD extra. It showed up on my credit card statement.

Dear Marlon Thank you for choosing to stay with us at Novotel New York Times Square and for taking the time to give us your feedback. The charge corresponds to the urban fee of $34.43 per day, which was not included in your original reservation with Expedia. Your folio was sent for your information and further clarification. I stay at your disposal for any other queries. Kind regards Nuria Novotel New York Times Square Management Team
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