Novotel New York Times Square Hotel 4 stars

Great experience, but bad lighting in room

Friendly and easy check-in Room clean and mostly quiet (occasional noisy hallway neighbours) Bed extremely comfortable Breakfast good 2pm late check-out agreed no problem, which was very helpful Check-out friendly and quick Did have to wait a bit for lifts sometimes, particularly up from the entrance lobby to reception Wifi always worked but didn't seem particularly quick

Pleasant, comfortable stay, good size room, felt secure and friendly, professional staff.

I'm not sure why I was charged 136.40 CAD extra. It showed up on my credit card statement.

The hotel is new, modern, conveniently located in the heart of NYC! The staff is accommodating, rooms are super clean and tidy! The selection & view at breakfast is top!

It was an amazing experience. The room was big and well equiped and, most important, the bed was very confortable. The breakfast was incredible and with first quality food. The location was perfect, the hotel is located very close to everything. The service was very good.

Always staying at this property when traveling via NY. Great location, friendly staff and good Accor experience. They are taking care for selecting a good room and extra amenities based on the status, which really makes one feel special.

We had a very comfortable and pleasant stay. Rooms were quiet, clean and the hotel is in a great location. We enjoyed drinks and appetizers in the bar and found the prices typical for the area. The only improvement we would suggest is some sort of dresser or drawers in the room. Our room was great, but did not have any place to put folded clothes.

Friendly staff on the reception desk, great location, room was nice but bathroom starting to show age. Our safe didn’t work but as we were only staying for 2 nights I didn’t bother to have anyone come to fix it. Loved having the mini fridge in the room. The only negative I can say is the lighting in the room is terrible. It’s too dark, even in the bathroom.

As a solo female traveller this hotel is perfect location for the theatre district and the lincoln center being on main, constantly busy streets but with quiet large rooms. I liked that the staff were accessible and approachable but also left you alone if you didn't need to interact. I didn't realise there was an extra $34 utility charge per day although it was mentioned in the lastminute paperwork. Nowhere explained what this was so although I had checked about the wifi being free I didn't know what else was included. 'Complimentary' tea and coffee etc bypassed me although I am actually paying for it within that fee plus whatever else!!! That did irritate me to find out when checking out. It should be included in the room fee from the start.

The hotel room was nice. The breakfast was expensive for what it was and it would have been good for someone to tell us about the city tax when we checked in, I found the receptionist quite condescending and rude when he said we ‘should have read the terms and conditions’

We were greeted by Stella and pleased to be upgraded to rooms on the 29th floor. However, we did not expect to be charged $80 per night per room (4 nights, 2 rooms) for 'incidentals.' We checked out 36 hours ago and the transactions are still 'pending' with our bank. One room for two which I shared with my daughter had a kingsize bed and this was large enough. However, my husband and two grown up sons shared a room next door with two double beds which weren't really large enough for two adults to share. Maid service was excellent and we were always greeted with a friendly few words when we passed her in the corridor! We would have welcomed tea and coffee making facilities in the room as these were advertised as facilities. We had to report a blocked toilet one day and this was dealt with efficiently. We had no further issues. The concierge rang our transfer company to confirm pick up times for us the day before we left and was very pleasant and helpful. Checkout was quick and easy!

stayed for work near conference. got in late and left early. Didn't have opportunity to use hotel.Bed was comfy, shower was good.

My first visit to Novotel a couple of days ago was a definite pleasure. Upon my arrival, I met Juan who helped me out of my cab. He was very professional throughout my stay, and provided excellent customer service.

While having status via my credit card it had been a long time since using Accor. Despite this I was treated very well and given an upgrade to an amazing room.