Novotel New York Times Square Hotel 4 stars

Very good

PROS: Got the high city view, receptionist still gave us a room with a view of Times Square if you looked to the far right of the window. That was nice of her. The room had a rain shower. Location was ideal, only couple blocks from Times Square, and close to many attractions around that area, all walking distance, and plentiful access to the subway as well. CONS: The room was small but cozy. Based on my research I believe most hotel rooms in NYC are smaller than typical in other states or cities. Less lighting in the room than was desired. Not enough storage space. They should have had at least another set of 3 desks in the closet. They only had 3 small ones.

This was our second stay at Novotel. The location is so convenient. It was cold and so nice to be able to be back at the hotel in a few minutes after the shows. House keeping was wonderful. High standard. But our room was right behind the elevator and the elevator noise along with some air pressure noise coming from somewhere were not helpful to sleep. Also the floor lamp was broken and we never received a replacement so the room was dark.

I have been here 4 times already ... since location, service, rooms and people are 100% satisfying a professional traveler ...

Your staff acknowledged this special birthday visit with cake and cookies waiting in our room. Very much appreciated and our requests for upperfloor and two beds secured

Wonderful except the bed pillows aren’t comfortable - everything else was perfect

Had a great experience. Cleanest hotel I’ve ever stayed in. Top notch hotel. Fair priced. Great location. We will be booking again soon.

A spot in Manhatan near Time Square and amoung a lot of very good restaurants. Nice room at the 29th floor with a gorgeous view The concierge is really helpfull Nice welcoming at the front desk and an easy check out on line

Novotel Times Square is a very good deal for anybody willing to enjoy New York City and especially Broadway. Rooms are fine, bathrooms on the small size but ok. Coffee machine is bad quality, which is a detail. My view on Broadway/Times Square from 29th floor was absolutely great

Hello John Unfortunately I had a very bad stay at this hotel. We arrived at reception and there was a woman with oriental features and a gentleman with a french accent. Both extremely rude. Due to their lack of education, at the moment we wanted to cancel the reservation, but we had already put the card in the machine. The employee told us that if we canceled we would lose the amount paid. But before we said anything and did signed for me on the credit card machine. Doodled. At no time did they have the good will to call someone who spoke Spanish. After much discussion another person came to us and we communicated with the google translator - because none of us spoke their language. This person listened to us and apologized for what happened. It wasn't the first time we stayed there. What happened to your hotel with my credit card here in my country is a police case. We even thought about calling the police, but as we were as children, we decided not to call. We just received an apology, which was of no use to us. I am sorry to be reporting this. But I will no longer stay there nor will I recommend this hotel to anyone.

Only complaint is the toilet paper holders are badly placed. I sat down in the middle of the night and cut and bruised my hip very badly. They are sharp and stick out in an odd place. Juan made me feel like a special guest...always called me by name "RACHEL!" and seemed excited to see us every time! The whole staff was great ....from the moment you walk in off the street to the check in process.

Good staff and service, OK rooms, Check-in was very professional

You can't beat the location of the hotel. Definitely spend the extra money to get a high floor Times Square view if you can. Parking was a hassle since they don't actually have a garage. The ice machine was broken on our floor (we asked about it every day and were told it would be fixed but it wasn't) and you can't get to other floors without a key card for that floor and we were told by the front desk and room service that they wouldn't provide ice so that was annoying.

Overall a very enjoyable hotel with modern rooms that are decent size by NYC standards.

So happy we booked a room overlooking times square - the neon was amazing. Every staff member we interacted with could not have been nicer. Our room was very comfortable.