Novotel New York Times Square Hotel 4 stars

TripAdvisor rating 4.5/5 7,682 reviews
Novotel New York Times Square
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+ 22 Services
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Room 1

Number of guests
Children's age

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When making a booking at this hotel:

  • I earn Status & Rewards points

  • I can use my Rewards points

  • I benefit from advantages

  • I can take advantage of the Members' rate

Hotel extras

  • Free WiFi, workspace, LCD TV, iPad® dock

  • The Terrace: cocktails and Times Square views

  • High-tech fitness center, lobby video games

  • 2 naturally lit event spaces, terrace access

  • 3 subways a block away, Central Park 7 blocks

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Private indoor parkingPaying
  • Accessibility for people with reduced mobility
  • Pets allowed
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PMPaying
  • Dry cleaning / IroningPaying
  • Boutiques/shopping
  • Porter
  • Concierge
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
  • Snack & beverage machine
Leisure and activities
  • Fitness centre
Business services
  • 2 meeting room(s)
  • Copy/print service available

Hotel location

Novotel New York Times Square

226 West 52nd Street
10019
new york city
united states

Tel: +12123150100

Fax: (+1)2127655365

Contact email

Check-in from 15h00

Check out up to 12h00

  • 7TH AVENUE 49TH STREET :   MTA LINE N,Q,R 49TH STREET

  • 7TH AVENUE 53RD STREET :   MTA LINE B,D,E 7 AVENUE

  • 8TH AVENUE 50TH STREET :   MTA LINE C,E 50TH STREET

  • BROADWAY 50TH STREET :   MTA LINE 1 50TH STREET

  • NOVOTEL NEW YORK TIMES SQUARE :  

  • By plane

    JOHN F KENNEDY At 25km / 15 miles

  • By plane

    NEW YORK LA GUARDIA At 11.27km / 7 miles

  • By plane

    NEWARK INTERNATIONAL AIRPORT At 32.18km / 20 miles

  • By train

    GRAND CENTRAL STATION At 1.61km / 1 miles

  • By train

    PENNSYLVANIA STATION At 1.61km / 1 miles

GPS :40.762773, -73.983591

Our accommodations

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

1 Kg bed City View Low

  • Max. number of persons: 2
  • Area: From 26
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

2 Db beds City View Low

  • Max. number of persons: 4
  • Area: From 26
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

1 Kg bed City View High

  • Max. number of persons: 2
  • Area: From 26
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

2 Db beds City View High

  • Max. number of persons: 4
  • Area: From 26
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

1 Kg bed Times Square View Low

  • Max. number of persons: 3
  • Area: From 26
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

2 Db beds Times Square View Low

  • Max. number of persons: 4
  • Area: From 26
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

1 Kg bed Times Square View High

  • Max. number of persons: 3
  • Area: From 26
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

2 Db beds Times Square View High

  • Max. number of persons: 4
  • Area: From 26
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

1 Kg bed Accessible

  • Max. number of persons: 2
  • Area: From 26
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Our restaurants and bars

SUPERNOVA

Type of cuisine: International

Photo non contractuelle / Strictly non binding

The menu takes its influence from the current food trends popularized by the food truck scene across America. We want to play with the idea of 'American comfort food', where classic dishes are designed to make you smile when you see them on the menu.

Lunch

12:30 - 03:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

16:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

SUPERNOVA

Photo non contractuelle / Strictly non binding

Supernova at the new Novotel New York Times Square offers timeless American comfort food served with an international twist. Be amazed by our panoramic view of Times Square while enjoying breakfast, brunch, lunch, dinner, as well as after-work cocktails.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 2

  • Maximum size: 42

  • Maximum capacity: 12 people

Find out more

Our guest reviews for
Novotel New York Times Square

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

17,288 reviews

tripadvisor

TripAdvisor Rating 4.5/5

7,682 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019
Customer review rating 4.3/5

Anonymous Couples - 03/12/2019 Confirmed reviews ALL

The bed was not overly comfortable, including pillows. The restaurant area was drab and unimpressive. While the view was great, you have a bunch of tables and chairs set about, and that's about it. Very weak and unimpressive. Service was lousy. Had to approach bar to get drink service. On my first night, my wife and I attended the bar. I was provided two free drink vouchers as a platinum member. We ordered two drinks. I ordered a G & J double. The server, who spoke poor English, would not accept the drink voucher for my drink, saying that it was a double so he could not accept it. This was the first time anyone has ever said this to me at an Accor hotel. He was somewhat rude about it. In any event, I nor my family will ever stay at this property again.

Dear Jeremy B., Thank you for taking the time to tell us about your experience at the Novotel New York Times Square. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nuria Novotel New York Times Square Management Team

Perfect location to enjoy NYC

Customer review rating 4.3/5

Anonymous Couples - 03/12/2019 Confirmed reviews ALL

Very good location of hotel close to Times Square, very nice rooms (ours with a great view of Times Square), welcoming staff at check-in and check-out (not the case of all breakfast staff)

Dear Yvan A., Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nuria Novotel New York Times Square Management Team

Phenomenal Family Friendly!

Customer review rating 4.3/5

Wesley Families - 02/12/2019 Confirmed reviews ALL

Perfect!

Dear Mr. T., Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Sinclair General Manager

Adequate

Customer review rating 4.3/5

Mbruck Families - 02/12/2019 Confirmed reviews ALL

The staff were excellent. Fast, friendly. Mistakes were made but their extremely positive attitudes made up for it.

Dear Ms. B., Thank you for taking the time to share your comments concerning your stay at the Novotel New York Times Square. Excellent service is what we strive to be known for; therefore your feedback is extremely important as it enables us to continually improve our service and provide a memorable experience to our valued guests. I noticed that you rated your overall experience low, with the exception of some positive interactions with my colleagues. I would greatly appreciate it if you would be willing to provide further information about any problem you may have encountered as this will help me better understand what happened in order to anticipate any future occurrence. Our relationship with our guests is of paramount importance. We hope that you will present us with the opportunity to better serve you soon. Sincerely, John Sinclair General Manager

Honeymoon

Customer review rating 4.3/5

Anonymous Couples - 02/12/2019 Confirmed reviews ALL

We got upgraded for our honeymoon stay for 4 nights and it was a pleasant surprise. The breakfast with the views of times square was truly stunning.

Dear Mr. G., Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Sinclair General Manager

A good experience

Customer review rating 4.3/5

Barry C. Couples - 02/12/2019 Confirmed reviews ALL

The Times Square Novotel provides a well located haven from the craziness of Times Square.

Dear Mr. C., Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Sinclair General Manager

Normal experience

Customer review rating 4.3/5

Anonymous Families - 02/12/2019 Confirmed reviews ALL

The process of checking in was wonderful, but the rest of the stay nobody interact with us. Was a normal experience.

Dear Mr. and Mrs. M., Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Sinclair General Manager

Perfect service, hotel cleanliness and fantastic location

Customer review rating 4.3/5

Barbara C. Couples - 02/12/2019 Confirmed reviews ALL

Perfect service, hotel cleanliness and fantastic location

Dear Ms. C., Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Sinclair General Manager
Customer review rating 4.3/5

Anonymous Families - 02/12/2019 Confirmed reviews ALL

Bed could be more comfortable and no where to walk dog near by but extremely awesome location, friendly and helpful staff, easy and convenient parking close by, very modern and classy room.

Dear Micah R., Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nuria Novotel New York Times Square Management Team

Fantastic

Customer review rating 4.3/5

Stephen Families - 01/12/2019 Confirmed reviews ALL

Great location fantastic view clean an comfy room.

Dear Mr. f., Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Sinclair General Manager

Excellent stay, great location!!

Customer review rating 4.3/5

Anonymous Families - 01/12/2019 Confirmed reviews ALL

We arrived on TG Eve and check in was great. Gentleman at desk went above n beyond explaining the amenities n nearby places of interest. Room was clean n beds were very comfortable. Excellent location for walking or traveling the city.

Dear Mr. K., Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Sinclair General Manager

Quite pleasant.

Customer review rating 4.3/5

Anonymous Couples - 01/12/2019 Confirmed reviews ALL

Hotel was in a nice area. Staff was pleasant.

Dear Ms. D., Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Sinclair General Manager

The hotel charged me twice

Customer review rating 4.3/5

Tina Couples - 30/11/2019 Confirmed reviews ALL

I have full paid the hotel fees when making reservation online in October but now I recognized that it charged me again after I checked out on 26 November. Please follow up with me.

Dear Mei Po Tina C., Thank you for taking the time to tell us about your experience at the Novotel New York Times Square. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us I believe our management team is already in contact with you regarding your reservation. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nuria Novotel New York Times Square Management Team

Great hotel, service, location

Customer review rating 4.3/5

Cathy H. Couples - 29/11/2019 Confirmed reviews ALL

Loved staying at this hotel found it the perfect base to explore NY, service and staff were excellent, room was perfect and we had the best sleep! Breakfast was amazing loved the choice and quality of food served! Will definitely be back to this hotel!

Dear Mr. & Mrs. H., Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Sinclair General Manager

Very enjoyable stay

Customer review rating 4.3/5

Claire L. Families - 29/11/2019 Confirmed reviews ALL

Clean, comfortable, friendly staff. The only issue was the lifts kept breaking down.

Dear Ms. L., Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Sinclair General Manager

Excellent location

TripAdvisor rating 4.5/5

MPBConnect Family - 29/11/2019 TripAdvisor review

So close to the razzle dazzle of New located in West 52nd Street, we walked to all the main attractions. Times Square is just a few minutes away and if you can manage the intricacies of the New York subway - not as simple as London or Paris - there is a station at 50th Street. Check-in was easy and staff were all helpful. Our room was comfortable and had a great view across the New York skyline. With a bit of dexterous neck contortion, we could view Times Square. The bar/breakfast area has a great view Times Square so sit and sip a Manhattan at night and enjoy the view. The back rooms have good view of the Hudson River, which is also great, particularly at night. There are some great bars and restaurants a few minutes walk away. Overall, a good hotel, not overly expensive for New York, in a great location

Thank you for the 4-star rating, MPBConnect! We are delighted to see that you had a wonderful time at Novotel New York Times Square Hotel. We're so glad that you felt nicely accommodated during your stay, and we look forward to a future visit from you! Have a beautiful day!

Wonderful location

Customer review rating 4.3/5

K. L. Families - 28/11/2019 Confirmed reviews ALL

From checking in to departure we felt welcome. Our room was clean and comfy and the view from our window down to Times Square was wonderful.

Dear Ms. L., Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Sinclair General Manager

A comfortable stay in this excellently located clean hotel with friendly and helpful staff.

Customer review rating 4.3/5

A. M. Families - 28/11/2019 Confirmed reviews ALL

Our stay was short. We were please being first timers to New York to get the upgrade room with a view to Times Square. Everything was clean and comfortable. It would have been nice to have some bottled water in the room. Staff was friendly and helpful. Michael checked us in and we had a fun conversation with him. He recommended a fantastic pizza place - Patzeria - where we enjoyed our first and late dinner after settling into the hotel. This was a highlight of our two night stay in New York. The rest of our trip was walking, walking, subwaying, ubering and ferrying - we did it all in one day and even saw Phantom! The clean comfy beds were a welcome sight both nightS

Dear Ms. M. & Fellow Canadian! Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff (especially Michael) as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Sinclair

After 20 years (and racking up tens of thousands Accor points), I still don’t get my preferred 3305 room as noted on my profile.

Customer review rating 4.3/5

Jpmonge Business - 28/11/2019 Confirmed reviews ALL

It was fine, as it always is. Why else would I come back routinely once or twice a month for 20 years? Each time I arrive I am greeted by name by everyone at the reception desk and then they hesitate as to whose turn it is to tell me no 05 room is available. Unbelievable'!!!!!!!!!!!!!!!

Dear Mr. M., We very much appreciate your unconditional loyalty over the years and it equally baffles me as to why we can't get the correct room number assigned to you! I will personally follow up with the team here to get this corrected and understand what seems to go wrong time and time again. Thank you again for your relentless loyalty and for sharing your experience and frustration, and we are fully confident your next visit will be much improved. Sincerely, John Sinclair General Manager
Customer review rating 4.3/5

E R. Families - 27/11/2019 Confirmed reviews ALL

Very good

Dear Elizabeth R., Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nuria Novotel New York Times Square Management Team
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