Novotel New York Times Square Hotel 4 stars

We stayed and had the absolute best experience. Everything about the hotel was amazing. The customer service, rooms and location. I would highly recommend!

Great hotel. Super breakfast and a very friendly staff.

We had a great stay, awesome view, and great location, very well kept.

Our second stay at the Novotel we come on holiday from Scotland . We came for my daughters 18th birthday the room was decorated in balloons and cake the staff were great the breakfast was fantastic and the view from our room was amazing.

Very friendly staff, Clean rooms and excellent location. Buffet was good quality

Service was fantastic. Room and bed was very comfortable. would definitely stay there again.

The location is amazing and the hotel in general is great. The beds are super uncomfortable and not good at all for someone suffering from back problems.

Fabulous view down to Times square but the windows were really dirty. :( Large false eyelash on the bath towel (We don't use them) Bathroom wasn't too clean either. Safe didn't work. Most annoying on 16.03.20 Hotel almost empty with the Covid 19 we were checking out at 7.00 pm they wanted to charge us $90 to keep the room on. (Pure Greed)

I had a great time staying at the hotel. The staff maintained the hotel looking nice, clean, spotless. Superb customer service among the staff, very helpful. Great view at the terrace right at the restaurant/bar. Yummy food and drinks. I will come back again. Can't wait!

Staff is exceptional

The hotel location is really good, unfortunately the service of the staff is not. . We had a reservation for 5 nights. We asked for assistance and we were not helped, because of the situation with the Corona virus in the City and all the attractions being closed, we decided that for our family it was safer to come back home and do earlier checked out . We asked to have a refund or a credit of the remaining days of our reservation, because the reservation were made through Expedia we were told at the hotel that they cannot helps us, before our arrival I spoke with a representative of Expedia about the possibility of cancel or reschedule because of the Corona Virus problem, that same day Expedia spoke with the person in charge of reservations at Novotel, who because of this particular situation, authorized changes or cancellation in our reservation if we need to, therefore we are kindly asking to have the refund or the credit of the 3 remaining days in our reservation.

It was okay

Our stay was great however, we encountered an incident with some of our personal items that was lossed but recovered by housekeeping. I went to the staff housekeeping room/door on the 26th floor for assistance and this is where I saw my bag with only my husband Calvin Escape lotion & other hotel toiletries in my bag on the housingkeeping supply cleaning cart. I reported this to a manager whom expressed apologized and gave a credit of $75 for the items that was missing from the bag. My concern is that my lossed bag was not turned in and my items was removed from it. I hope that in the future if something is lossed and found that it would be reported and turned in. Thank you

Stayed for 4 nights. Had 2 breakfasts and 1 in room dinner. All excellent quality although I ate too much. Staff were universally courteous and considerate. It was the beginning of the Corona virus outbreak and I am sure that they must have been as stressed as the rest of us but they were handling the situation very well. Rooms were kept very well maintained throughout my stay.

Great location, big double room and fantastic staff.