Novotel New York Times Square Hotel 4 stars

Considering we were staying during the New Year's Eve period, our location was perfectly located near Times Square with direct ball drop view from the amazing terrace space. The rooms were very clean, a little on the small size but not uncomfortable.

Overall the staff at check-in was excellent and friendly. We ate dinner and two breakfast meals at the hotel. Each experience was worse than the one before. Food was below average especially for the cost. Waitstaff was rude.

This hotel has has decent rooms and grounds, however, they lack hospitality. The front desk staff was the worst, with their holier-than-thou attitude and lack of smiling or greeting guests. The only time we received a smile or a polite gesture was from the bellhop and the housekeeper. Maybe the demeanor is a New Yorker thing but that should be left at the door. Overall, an OK stay. Bed and pillows were comfortable & the housekeeping staff on the 32nd floor were lovely.

My 8 night stay over the Christmas period was very memorable for all the right reasons. Very comfortable room (pillows were heavenly), good restaurant for breakfast and dinner (I had Christmas dinner there and it was lovely), great location! Yes, it has it all.

Everything was as expected. The service at check-in was Excellent. There was no coffee in the room, but coffee was available in the lobby. We also appreciated the 3:00 check-in time. The location was ideal for our show in a theater in the north end of the Theater District.

Clean, great location, and great bathroom. Bed was soft.

The room was clean but it was not convenience at all. For the bathroom, it did not come with toothbrushes, toothpaste which are the most common equipment that customers require. For the bedroom, the material of blanket were so bad. It made us feel cold and uncomfortable to sleep. We could not sleep well within 4 nights. Moreover, we were not even given slippers to use which are also the common items that we really need. In every hotel that we have been to, they all provided purified drinking water which is essential for customers, however, there were no water, coffee packs, kettle in Novotel. Furthermore, the TV was not in the convenient position since it was not in the front of the bed. We had to pay for hotel and urban experience fee but what we got was so disappointed experience. It totally affected our trip.

A sitting chair would be helpful. Desk chair is not adequate to support back & has rollers so not safe. Only being able to sit on bed is uncomfortable & caused me to go out one evening when I hadn’t planned to.

Extremely friendly & accomodating service from all staff that we met. Rooms were spacious, clean & comfortable. The views from the outdoor bar to Time Square made you feel very much apart of the excitement. One small piece of constructive feedback is the bar set up. It didn’t seem to cater for those who just wanted to sit & have a drink if all bar seats were full - particular at dining times - even though the dining areas were quiet & not being used. We did not feel welcome at these times at all and some what of a nuisance. Other than everything was perfect & we were extremely satisfied.

A great location! welcoming staff everyone was friendly. convenient to subway. it was the exact experience I was hoping for!

We stayed here over new year's recently, excited to return having stayed here 12 years ago. Sadly the service of the reception staff was very disappointing, most were rude. We hadn't experienced such bad service in other Accor hotels or other hotels - we travel extensively. The only positives of this hotel was the Concierge staff member on 12/30 evening. Housekeeping & staff on the Street level floor were all pleasant. But we won't be staying at this hotel again. There are other equivalent hotels in the area with far superior service.

Nice hotel, clean rooms, great location. Some staff members were rude but majority were great.

Happy with the accomodation

The room was so perfect! The view was Incredible. The bed was very comfortable. My sleep was really great. Woke up well rested and ready I can't wait to visit again

Room poorly lit. Lacked coffee maker in room. Otherwise stay quite satisfactory.