Novotel New York Times Square Hotel 4 stars

Customer review rating 4.3/5 17,954 reviews
Novotel New York Times Square
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+ 22 Services
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Room 1

Number of guests
Children's age

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Hotel extras

  • Minutes away from Central Park, MoMA, Broadway Shows

  • Free stay & breakfast for kids under 16*

  • Terrace with Best Views of Times Square

  • Pet-friendly - No surcharge for pets

  • Contemporary American-cuisine restaurant

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Private indoor parkingPaying
  • Accessibility for people with reduced mobility
  • Pets allowed
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PMPaying
  • Dry cleaning / IroningPaying
  • Boutiques/shopping
  • Porter
  • Concierge
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
  • Snack & beverage machine
Leisure and activities
  • Fitness centre
Business services
  • 2 meeting room(s)
  • Copy/print service available

Hotel location

Novotel New York Times Square

226 West 52nd Street
10019
new york city
united states

Tel: +12123150100

Fax: (+1)2127655365

Contact email

Check-in from 15h00

Check out up to 12h00

  • 7TH AVENUE 49TH STREET :   MTA LINE N,Q,R 49TH STREET

  • 7TH AVENUE 53RD STREET :   MTA LINE B,D,E 7 AVENUE

  • 8TH AVENUE 50TH STREET :   MTA LINE C,E 50TH STREET

  • BROADWAY 50TH STREET :   MTA LINE 1 50TH STREET

  • NOVOTEL NEW YORK TIMES SQUARE :  

  • By plane

    JOHN F KENNEDY At 25km / 15 miles

  • By plane

    NEW YORK LA GUARDIA At 11.27km / 7 miles

  • By plane

    NEWARK INTERNATIONAL AIRPORT At 32.18km / 20 miles

  • By train

    GRAND CENTRAL STATION At 1.61km / 1 miles

  • By train

    PENNSYLVANIA STATION At 1.61km / 1 miles

GPS :40.762773, -73.983591

Our accommodations

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Accessible room

1 King bed City View Low

  • Max. number of persons: 2
  • Area: From 26
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

2 Double Beds City View Low

  • Max. number of persons: 4
  • Area: From 26
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)
Accessible room

1 King Bed City View High

  • Max. number of persons: 2
  • Area: From 26
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

2 Double Beds City View High

  • Max. number of persons: 4
  • Area: From 26
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

1 King Bed Times Square View Low

  • Max. number of persons: 3
  • Area: From 26
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

2 Double Beds Times Square View Low

  • Max. number of persons: 4
  • Area: From 26
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

1 King Bed Times Square View High

  • Max. number of persons: 3
  • Area: From 26
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

2 Double Beds Times Square View High

  • Max. number of persons: 4
  • Area: From 26
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)
Accessible room

1 King Bed Accessible

  • Max. number of persons: 2
  • Area: From 26
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Our restaurants and bars

SUPERNOVA

Type of cuisine: International

The menu takes its influence from the current food trends popularized by the food truck scene across America. We want to play with the idea of 'American comfort food', where classic dishes are designed to make you smile when you see them on the menu.

Lunch

12:30 - 03:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

16:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

SUPERNOVA

Photo non contractuelle / Strictly non binding

Supernova at the new Novotel New York Times Square offers timeless American comfort food served with an international twist. Be amazed by our panoramic view of Times Square while enjoying breakfast, brunch, lunch, dinner, as well as after-work cocktails.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 2

  • Maximum size: 42

  • Maximum capacity: 12 people

Find out more

Our guest reviews for
Novotel New York Times Square

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

17,954 reviews

tripadvisor

TripAdvisor Rating 4.5/5

7,787 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Loved our stay

Customer review rating 4.3/5

Colin Couples - 13/02/2020 Confirmed reviews ALL

Everything about the hotel, from the friendly staff to the excellent location, was perfect. We had a great stay.

Dear Colin U., Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nuria Novotel New York Times Square Management Team

Wonderful stay

Customer review rating 4.3/5

Krystl D. Families - 12/02/2020 Confirmed reviews ALL

We loved this hotel and the location. All the staff were helpful and friendly.

Dear Ms. D., Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Sinclair General Manager

Good Stay

Customer review rating 4.3/5

Mounir Business - 12/02/2020 Confirmed reviews ALL

Good Stay Good location Very good breakfast

Dear Mr. S., Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback, particularly from yourself, being an ALL Diamond member. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Sinclair General Manager
Customer review rating 4.3/5

Anonymous Couples - 11/02/2020 Confirmed reviews ALL

Great location, room comfortable and very clean!

Dear Mr. L., Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Sinclair General Manager

Great Location but some staff was rude

Customer review rating 4.3/5

Conner S. Business - 11/02/2020 Confirmed reviews ALL

The hotel was great and clean! I loved the location however some of the staff was rude and gave the appearance that you didn’t belong there. I stayed for 7 nights and the times I ate at the restaurant the food was not that good and the servers seemed unhappy.

Dear Mr. S., Thank you for taking the time to tell us about your experience at the Novotel New York Times Square. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, John Sinclair General Manager
Customer review rating 4.3/5

Erica Friends - 11/02/2020 Confirmed reviews ALL

Great experience, but bad lighting in room

Dear Ms. H., Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Sinclair General Manager

Friendly check-in and check-out, extremely comfortable bed, fairly quiet room

Customer review rating 4.3/5

Ih Solo - 10/02/2020 Confirmed reviews ALL

Friendly and easy check-in Room clean and mostly quiet (occasional noisy hallway neighbours) Bed extremely comfortable Breakfast good 2pm late check-out agreed no problem, which was very helpful Check-out friendly and quick Did have to wait a bit for lifts sometimes, particularly up from the entrance lobby to reception Wifi always worked but didn't seem particularly quick

Dear Mr. H., Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Sinclair General Manager

Great location, friendly staff.

Customer review rating 4.3/5

Mary, A. Business - 10/02/2020 Confirmed reviews ALL

Pleasant, comfortable stay, good size room, felt secure and friendly, professional staff.

Dear Ms. F., Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Sinclair General Manager

Extra Charge

Customer review rating 4.3/5

Anonymous Families - 10/02/2020 Confirmed reviews ALL

I'm not sure why I was charged 136.40 CAD extra. It showed up on my credit card statement.

Dear Marlon Thank you for choosing to stay with us at Novotel New York Times Square and for taking the time to give us your feedback. The charge corresponds to the urban fee of $34.43 per day, which was not included in your original reservation with Expedia. Your folio was sent for your information and further clarification. I stay at your disposal for any other queries. Kind regards Nuria Novotel New York Times Square Management Team

Well located and beautiful hotel!

Customer review rating 4.3/5

Natalie Friends - 10/02/2020 Confirmed reviews ALL

The hotel is new, modern, conveniently located in the heart of NYC! The staff is accommodating, rooms are super clean and tidy! The selection & view at breakfast is top!

Dear Nathalie C., Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nuria Novotel New York Times Square Management Team

Incredible

TripAdvisor rating 4.5/5

eduardocZ6904XR Couples - 10/02/2020 TripAdvisor review

It was an amazing experience. The room was big and well equiped and, most important, the bed was very confortable. The breakfast was incredible and with first quality food. The location was perfect, the hotel is located very close to everything. The service was very good.

Thank you for taking the time to leave this perfect review, Eduardo! We're so glad to hear that you had a positive stay with us at Novotel New York Times Square Hotel! We're also thrilled that you loved our central location so much! We'd love to see you again soon so we can share an even more enjoyable experience with you.

Always feeling welcome

Customer review rating 4.3/5

Markus R. Solo - 09/02/2020 Confirmed reviews ALL

Always staying at this property when traveling via NY. Great location, friendly staff and good Accor experience. They are taking care for selecting a good room and extra amenities based on the status, which really makes one feel special.

Dear Mr. R., Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Sinclair General Manager

Great hotel for Broadway weekend!

Customer review rating 4.3/5

Ct Families - 09/02/2020 Confirmed reviews ALL

We had a very comfortable and pleasant stay. Rooms were quiet, clean and the hotel is in a great location. We enjoyed drinks and appetizers in the bar and found the prices typical for the area. The only improvement we would suggest is some sort of dresser or drawers in the room. Our room was great, but did not have any place to put folded clothes.

Dear Ms. T., Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Sinclair General Manager

Good overall stay

Customer review rating 4.3/5

Kate Couples - 09/02/2020 Confirmed reviews ALL

Friendly staff on the reception desk, great location, room was nice but bathroom starting to show age. Our safe didn’t work but as we were only staying for 2 nights I didn’t bother to have anyone come to fix it. Loved having the mini fridge in the room. The only negative I can say is the lighting in the room is terrible. It’s too dark, even in the bathroom.

Dear Ms. S., Thank you very much for your ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Sinclair General Manager

Ideal location for shows, spacious rooms

Customer review rating 4.3/5

Anon Solo - 09/02/2020 Confirmed reviews ALL

As a solo female traveller this hotel is perfect location for the theatre district and the lincoln center being on main, constantly busy streets but with quiet large rooms. I liked that the staff were accessible and approachable but also left you alone if you didn't need to interact. I didn't realise there was an extra $34 utility charge per day although it was mentioned in the lastminute paperwork. Nowhere explained what this was so although I had checked about the wifi being free I didn't know what else was included. 'Complimentary' tea and coffee etc bypassed me although I am actually paying for it within that fee plus whatever else!!! That did irritate me to find out when checking out. It should be included in the room fee from the start.

Dear Ms. S., We very much appreciate your comments regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We're very sorry that you didn't experience full transparency with respect to our urban experience fee. This is our goal in addition to ensuring full value associated with the mandatory fee. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Sinclair General Manager
Customer review rating 4.3/5

Celey Couples - 08/02/2020 Confirmed reviews ALL

The hotel room was nice. The breakfast was expensive for what it was and it would have been good for someone to tell us about the city tax when we checked in, I found the receptionist quite condescending and rude when he said we ‘should have read the terms and conditions’

Dear Ms. E., We very much appreciate your comments regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We're very sorry that the urban experience fee came as a surprise to you. We strive to be completely transparent with this mandatory and high value fee. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Sinclair General Manager

Well located!

Customer review rating 4.3/5

S K. Families - 08/02/2020 Confirmed reviews ALL

We were greeted by Stella and pleased to be upgraded to rooms on the 29th floor. However, we did not expect to be charged $80 per night per room (4 nights, 2 rooms) for 'incidentals.' We checked out 36 hours ago and the transactions are still 'pending' with our bank. One room for two which I shared with my daughter had a kingsize bed and this was large enough. However, my husband and two grown up sons shared a room next door with two double beds which weren't really large enough for two adults to share. Maid service was excellent and we were always greeted with a friendly few words when we passed her in the corridor! We would have welcomed tea and coffee making facilities in the room as these were advertised as facilities. We had to report a blocked toilet one day and this was dealt with efficiently. We had no further issues. The concierge rang our transfer company to confirm pick up times for us the day before we left and was very pleasant and helpful. Checkout was quick and easy!

Dear Ms. K., Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Sinclair General Manager

good location

Customer review rating 4.3/5

Anonymous Business - 08/02/2020 Confirmed reviews ALL

stayed for work near conference. got in late and left early. Didn't have opportunity to use hotel.Bed was comfy, shower was good.

Dear Ms. F., Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Sinclair General Manager

Great location. It was my experience with Juan who works at Novotel NYC as the valet or bell hop on the 1st floor.

Customer review rating 4.3/5

Erin, C. N. Business - 07/02/2020 Confirmed reviews ALL

My first visit to Novotel a couple of days ago was a definite pleasure. Upon my arrival, I met Juan who helped me out of my cab. He was very professional throughout my stay, and provided excellent customer service.

Dear Ms. G., Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Sinclair General Manager

Awesome Upgrade

Customer review rating 4.3/5

David Solo - 07/02/2020 Confirmed reviews ALL

While having status via my credit card it had been a long time since using Accor. Despite this I was treated very well and given an upgrade to an amazing room.

Dear David M., Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nuria Novotel New York Times Square Management Team
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