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Mercure Hotel Duisburg City

Customer review rating 4.2/5 3,022 reviews

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Mercure Hotel Duisburg City
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+ 14 Services

Hotel extras

  • 162 completely renovated rooms and bathrooms with air conditioning.

  • Relax after work in our heated indoor pool and sauna with various aromas.

  • Our conference and event facilities can accommodate up to 190 guests.

  • The central city location offers lots of shopping within walking distance.

  • Conveniently located & connected to major highways & main train station.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed Paying
  • Air Conditioning
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out Paying
  • Laundry
  • Boutiques/shopping
Leisure and activities
  • Indoor heated pool
  • Fitness centre (nearby)
  • Sauna
  • Golf
  • Beach and water sports
  • Other sports activities
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Snack & beverage machine Paying
Business services
  • 7 Meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available

Hotel location

Mercure Hotel Duisburg City

Landfermann Strasse 20
47051 duisburg
germany

Tel: +49203300030

Fax: (+49)203/30003555

Check-in from 15h00

Check out up to 12h00

  • U79 :  U79 HAUPTBAHNHOF

  • S1, S2 :  S1, S2 HAUPTBAHNHOF

  • By plane

    DUESSELDORF At 25km / 15.54 miles

  • By car

    DU ZENTRUM/DUISSERN At 0.3km / 0.19 miles

  • By train

    HAUPTBAHNHOF At 0.5km / 0.31 miles

GPS :51.433406, 6.773823

Our accommodation(s)

At the 4-star Mercure Hotel Duisburg City you choose from Standard rooms with double or queen beds, Superior rooms with queen beds and Privilege rooms with queen beds. All 162 rooms have air conditioning and free Wi-Fi. Two children up to the age of 16 stay for free. Pets are welcome for a fee of €10 per night. Our laundry and ironing service takes care of all your clothing and laundry needs.

Our restaurants and bars

MARINA CLUB

Type of cuisine: International

Dear guests, due to the current situation, our restaurant is temporarily closed. Thank you for your understanding.

  • Monday -
  • Tuesday -
  • Wednesday -
  • Thursday -
  • Friday -
  • Saturday -
  • Sunday Closed

MARINA LOUNGE

Dear guests, due to the current situation, our bar is temporarily closed. Thank you for your understanding.

Non contractual photo

  • Monday -
  • Tuesday -
  • Wednesday -
  • Thursday -
  • Friday -
  • Saturday -
  • Sunday -

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 7

  • Maximum size: 204

  • Maximum capacity: 190 people

  • Maximum banquet capacity: 120 people

Find out more

Our guest reviews for
Mercure Hotel Duisburg City

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

3,022 reviews

tripadvisor

TripAdvisor Rating 3.5/5

853 reviews

Overall very suitable and pleasant stay in "disabled friendly" room

Customer review rating 5.0/5

Anonymous Families - 27/05/2021 Confirmed reviews ALL

The hotel is located in the inner city area, parking is no problem (there are plenty of spaces available), the staff was friendly and helpful. We stayed at the room outfitted for individuals requiring wheelchair access to all facilities and were pleased to recognise that most of the aspects that made our last stay in these specially outfitted rooms a bi tricky have been remodelled during recent renovations. If you travel with a wheelchair please keep in mind that the hotel has "box spring" beds, therefore the bed corner is not firm and may make changing from bed to wheelchair and vice versa a bit tricky.

LOCATION OK

Customer review rating 1.5/5

Mr A. D. Business - 22/10/2020 Confirmed reviews ALL

Location was ok, breakfast and room were sub standard

Dear Andrew D., thank you for taking the time to tell us about your experience at the Mercure Hotel Duisburg City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We are sorry that due to Corona we had a reduced cleaning service and that our employees did not organize your room cleaning and laundry change well during your long stay. In addition to that you were not satisfied with our breakfast offer. We will improve the breakfast offer under Corona conditions. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address these problems and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mercure Hotel Duisburg City Ursula Pätzold Coco Direktorin

Lockdown changed a lot

Customer review rating 3.5/5

Anonymous Solo - 18/10/2020 Confirmed reviews ALL

Being a frequent guest in recent years the first stay after lockdown was interesting: restaurant and bar closed and limitation to breakfast menu due to COVID-19 tackling, the pool was closed due technical issues and on one occasion only Luke warm water for a shower. As for breakfast no hot food, limited choice for bread/rolls, etc. Disappointed as I have experienced the full menu in the past.

Dear Christoph S., Thank you for taking the time to tell us about your experience at the Mercure Hotel Duisburg City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We are sorry that you were disappointed with our offer under Corona conditions and that our pool was closed due to technical problems. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address these problems and prevent future occurrence. We are trying to develop our offer under Corona conditions with more choice at breakfast. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you during one of your future stays, when or hotel will be reopened again. Sincerely, Mercure Hotel Duisburg City Ursula Pätzold Coco Direktorin

Very clean and comfortable

Customer review rating 5.0/5

Christophe W. Business - 29/09/2020 Confirmed reviews ALL

Everything was prepared. Friendly welcome and high quality room

Dear Christophe W., we very much appreciate your comments regarding your stay at the Mercure Hotel Duisburg City and are happy that you liked our clean and comfortable rooms and our friendly team. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Hotel Duisburg City Ursula Pätzold Coco Direktorin

Great stopover, in easy reach of the motorway network.

Customer review rating 3.5/5

Gabe R. Families - 26/09/2020 Confirmed reviews ALL

As expected the Mercure was very clean and felt extremely COVID19 safe. However, for the first time ever in a Mercure, I was totally disappointed with the breakfast. I know that there are changes because of the pandemic but I came away thinking that it had been a wasted spend and we could have done better in a cafe. Not the value for money I would usually expect from the Accor group.

Dear Gabriel R., we very much appreciate your comments regarding your stay at the Mercure Hotel Duisburg City. It is always a pleasure to receive positive feedback and we are happy that in total you had a great stopover at our hotel and liked our Covid security standards. We shared your comments with our team. Unfortunately you were not satisfied with our, due to Corona, reduced breakfast choice. We send you or apologize for that. in the meantime we have improved the offer. I am sure that you feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Hotel Duisburg City Ursula Pätzold Coco Direktorin

professioneel

Customer review rating 4.0/5

Donald Business - 22/09/2020 Confirmed reviews ALL

professioneel

Dear Eddy V., we very much appreciate your comments regarding your stay at the Mercure Hotel Duisburg City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Hotel Duisburg City Ursula Pätzold Coco Direktorin

Well located

Customer review rating 4.5/5

Anonymous Couples - 20/09/2020 Confirmed reviews ALL

Pleasant stay in a well located hotel. Hassle free.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Ursula Pätzold-Coco Manager

It was ok...

Customer review rating 3.0/5

Sean Families - 31/08/2020 Confirmed reviews ALL

Found the hotel in the centre, parking is in the shopping centre car park. Went to the reception where the lady spoke at me at 100mph and I had to ask her to slow down, eventually we were told that the swimming pool was out of action due to a “technical issue”. The room on the first floor was ok...the carpets outside are very red and very very worn it looks very depressing so could do with brightening up. Don’t look outside your windows from the room to the internal courtyard as when we did it was just filled with beer bottles thrown out of rooms along with other left rubbish. We ate locally which was fine and the beds were comfortable enough. Breakfast the following morning was no very organised, coffee machines not working, water not hot, very few cereals and only one staff member in at 7am. Lastly the car park machine only takes coins and not cards so make sure you have 10 euro in change As we said for the purpose of our stay it was ok but I wouldn’t want to spend more than one night there

Dear S R., thank you for taking the time to tell us about your experience at the Mercure Hotel Duisburg City. We are happy that you liked our rooms and comfortable beds. I am sorry, that the pool was out of order and that your experience especially for breakfast under Corona conditions did not meet your expectations; please allow me to express my sincerest apologies for the inconveniences we have caused to you. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence and we have improved our breakfast offer. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mercure Hotel Duisburg City Ursula Pätzold Coco Direktorin

Corona killer

Customer review rating 4.5/5

Frans Families - 31/08/2020 Confirmed reviews ALL

Mercure Duisburg City hotel is an example how to follow the corona rules in an elegant way so that everybody feels comfortable. ....

Dear Marcel D., we very much appreciate your comments regarding your stay with your family at the Mercure Hotel Duisburg City and are happy that you felt comfortable and liked our Corona Rules. It is always a pleasure to receive positive feedback. We have shared your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Hotel Duisburg City Ursula Pätzold Coco Direktorin

poor quality

Customer review rating 1.0/5

Anonymous Couples - 30/08/2020 Confirmed reviews ALL

wa have paid for a high gamme of accors:mercure and: no housekeeping of the room, because of covid-19 restrictions but not explained during check in, nobody proposed us to look for new towels at the reception. very poor english communication from people in the reception swimming pool out of service so at the end we could have paid for a simple ibis or ibis budget and get the same standard but twice cheaper very disappointing experience

Excellent Stay thanks to the very helpful manager and staff

Customer review rating 5.0/5

Efw -. S. Couples - 05/08/2020 Confirmed reviews ALL

Having cycled from Basel to Duisburg and encountering several hotels that were NOT equipped for people travelling with bicycles it was a relief to have the hotel manager and the staff ensure we had a safe place to keep our bikes other than outside. All of the staff were very helpful and friendly especially at breakfast and the reception staff. Will be my choice the next time in Duisburg

Very good location

Customer review rating 5.0/5

Juan Business - 16/07/2020 Confirmed reviews ALL

The hotel is located nicely at the town center, very close tot he Duisburg Market and few shopping centers. There is parking available for EUR10/24 hrs for hotel guests.

Dear Juan L., we very much appreciate your comments regarding your stay at the Mercure Hotel Duisburg City and are happy that you liked our location and central City position. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Hotel Duisburg City Ursula Pätzold Coco Direktorin

Overall Good; Breakfast and Internet could have been better

TripAdvisor rating 4.0/5

Trail529265 Business - 30/01/2020 TripAdvisor review

Overall, the hotel, as always is in a quiet, safe district, making a good nights sleep easy. The location is perfect near the train station. Service was good. Breakfast was a bit thin on the options for cold cuts. The Internet had very slow upload speeds, but the download speeds were very good.

Room

TripAdvisor rating 2.0/5

Andy H Business - 19/10/2019 TripAdvisor review

Booked a room for the night and couldn't believe it when I enterered and noticed that the double bed had a single duvet and one pillow, also only one towel in the bathroom.I felt it was that as a guest you are not trusted, with the hotel expecting that I was actually travelling with another person.

Good Stay

TripAdvisor rating 4.0/5

Earl S Family - 06/10/2019 TripAdvisor review

Cons = No complimentary water given. Room fridge is empty. Pool and wellness area a bit small. Pros = Cleanliness, location, parking (bit expensive but convenient), Excellent breakfast, Friendly service,

Good Hotel, But the Food was a bit lacking

TripAdvisor rating 4.0/5

Trail529265 Business - 31/01/2019 TripAdvisor review

Overall, the hotel was good. Location and room were perfect. The check in and check out was smooth and efficient.The breakfast was a bit of a disappointment, as the variety of meat available was lacking and the coffee was not the best.

Dear Trail529265, we thank you for your positive quotation and are happy that you liked our location, the hotel in general, our new renovated rooms and our breakfast and that the check in and out went well. We are sorry that you found our breakfast offer of meat disappointing and did not like our coffee. We addressed your feed back to our head of departments to improve these points. In addition to our breakfast coffee we can also serve you a coffee speciality from the Bar on demand. We would be happy to welcome you again. With kind regards Mercure Hotel Duisburg City Ursula Pätzold Coco Direktorin

not pleasant journey thru Mercure Duisburg Hotel

TripAdvisor rating 2.0/5

boutonjeanlouis Business - 14/08/2018 TripAdvisor review

Reservation has been done thru internet where nothing was mentionned ! When we arrived at the hotel we felt that the temperature within reception was really to warm !! (was very hot outside August 7th2018) Then in the room air conditioning was out of order and Hotel receptionist told us this was due to the renovation within floors !! Which was true because we met with more workers using same commodities than customers !! I mean the lift , breakfast for coffee etc...Therefore in addition to the dusty conditions nothing has been done to get better feeling (such as cold drinks or even price discount).It is not normal at this level of type of Hotel (I've choosen Mercure brand by reputation) nothing is done to warn potential customers that the hotel will be in maintenance for a certain period !!

Dear boutonjeanlouis, Thank you for taking the time to tell us about your experience at the Mercure Hotel Duisburg City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We have to make the refurbishing during the normal business hours and we tried not to disturb our guests. I am very sorry that you felt not comfortable during your stay. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ursula Pätzold-Coco Manager

Very good but still hungry after breakfast

TripAdvisor rating 4.0/5

alfphilipeb2017 Business - 19/02/2017 TripAdvisor review

A good hotel, friendly and efficient service, clean room, good beds, quiet and nice bathroom, but at breakfast most of the trays where should have been food were empty. Also, why are there no separate showers in the swimming-pool area? Strange.

Dear alfphilipeb2017, We very much appreciate your comments regarding your stay at the Mercure Hotel Duisburg City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We have already discussed your comment regarding our breakfast. You are absolutely right, the trays should always be refilled by the staff. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ursula Pätzold-Coco Manager

Great location,nice people

TripAdvisor rating 3.0/5

Mario T Family - 01/09/2016 TripAdvisor review

Perfectly located in centre of town,staff attentive,parking very secured but needs to be paid separately for in amount of €7.00 euro per day which is not bad at all. Breakfast nicely done,variety of cheeses and cereals,fruit and cakes. Everything fresh,hot,cutlery clean. Staff ready to make you a coffee from a bar coffee machine like a latte or cappuccino if not happy with black coffee that is served on every table. Kids had hot chocolate every morning made for them so all members of family happy. Rooms clean but carpets in a hotel showing heavy use and could do with replacing which doesn't anyhow apart visually impede stay. Asked reception for a late checkout (3pm)as rain was pouring outside and we cancelled our visit to Dusseldorf for the morning. They granted us late checkout so all in all nice hotel,nice staff. Good value for the money.

Dear Clients, we are happy to hear that you were satisfied with our location in the city centre and with our attentive staff. The fee for the public garage is in the range of other public parkings favourable. In addition to that we thank you for your positive comments regarding our breakfast variety and offer of hot drinks, the possible late check out and friendliness of our staff. We would be happy to welcome you again in our hotel in the future. With kind regards Mercure Duisburg City Ursula Pätzold Coco Direktorin

perfect getaway, great location

TripAdvisor rating 4.0/5

Pedro P Family - 19/08/2016 TripAdvisor review

great hotel at convenient location; near high-way and 200m from shopping-street and Mall. Spacious room, with full amenities, perfect bath-room. Nice indoor swimming-pool. Restaurant closed on sundays, bar open.

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