Novotel London West

Novotel London West 4 stars

Customer review rating (ALL Rating) 3.8/5 627 reviews

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Hotel extras

  • Flexible meeting space for up to 1,000 people

  • 240 parking spaces and 6 Coach bays - all chargeable services

  • Pet-friendly accommodation and facilities throughout

  • Three minute walk from Hammersmith Tube Station

  • State-of-the-art gym facilities for all guests

ALLSAFE approved hotel

Hotel location

Novotel London West

1 Shortlands, Hammersmith
United Kingdom




  • By plane

    LONDON CITY AIRPORT At 30km / 18 miles

  • By plane

    LONDON GATWICK At 50km / 31 miles

  • By plane

    LONDON HEATHROW At 21km / 13 miles

  • By boat

    DOVER At 128km / 80 miles

  • By boat

    FOLKESTONE At 120km / 75 miles

  • By helicopter

    CITY AIRPORT At 30km / 18 miles

  • By car

    M1, M4 At 0km / 0 miles

  • By car

    M20, M25 At 0km / 0 miles

  • By car

    M3 At 0km / 0 miles

  • By train

    HAMMERSMITH BROADWAY At 0km / 0 miles

  • By train

    LONDON ST PANCRAS At 6km / 4 miles

  • By train

    PADDINGTON At 8km / 5 miles

  • By train

    VICTORIA STATION At 8km / 5 miles

GPS:51.492115, -0.219759

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our accommodation(s)

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.8/5  627 reviews

TripAdvisor Rating  4.0/5  5,230 reviews

Family Stay Novotel West

TripAdvisor rating 4.0/5

cs56cbd89z TripAdvisor review

Fantastic service from the hotel staff made all the difference to our stay, they were professional, patient, helpful and considerate. Great service from All the team but especially those on reception.

Customer review rating 3.5/5

Senga P. Families - Confirmed reviews ALL

Was really good. Room was cold though

Dear Senga p., We thank you for taking the time to provide us with your feedback. A message of satisfaction from a recent guest is always a reward and incentive for our team members to continue with their efforts to uphold our high standards. We have taken note of your remarks. We look forward to welcoming you back on future occasions. Very best wishes, Lea Guest Relation Manager

Good location, basic but clean

Customer review rating 3.5/5

Karen W. Families - Confirmed reviews ALL

Great location, especially driving in from M4 and great to have parking at a reasonable price. Lobby was big, modern and clean. Reception was particularly slow, and needed more staff at peak times. Rooms were dated, and didn't reflect the modern decor of the lobby. Rooms adequate if just using as a place to lay your head but were small for a family of 4 to spend any amount of time. Breakfast was excellent value for money with buffet style hot and cold choices. Fantastic location if attending concerts at the Event Apollo.

Dear Karen W., Thank you for taking the time to share your feedback with us. We are pleased that our convenient location was ideal for your requirements. However, we regret that in some aspects we fell short of your expectations. We would have liked to have addressed these concerns with you during your stay so that we could find a prompt solution for you. We sincerely apologise for any inconvenience caused and we have noted all your comments as we strive to uphold the high standards expected of us. We hope that you will give us the opportunity of welcoming you back in the future. Kindest regards Lea Guest Relation Manager

good room but low quality and bad services

Customer review rating 1.5/5

Z. Business - Confirmed reviews ALL

good nights and good room, lunch not very good very long wait for any request at reception desk, very long wait to receive conformation of booking still waiting invoice by email because printer not working, they promised to send it immediately, since one week

Dear David Z., Thank you for taking the time to tell us about your experience at the Novotel London West. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lea Manalo Guest Relation Manager

Great location, good stay

Customer review rating 4.0/5

Ian Solo - Confirmed reviews ALL

Location is just around the corner from Hammersmith station. Staff were friendly and always helpful. food was delicious, and great breakfast options, although I did notice there was no vegan sausages or bacon, which could be looked into. The room was spacious and not too hot, although needed a little bit of TLC.

Dear Ian B., We very much appreciate your comments regarding your stay at the Novotel London West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lea Guest Relation Manager

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