Novotel London West Hotel 4 stars

Customer review rating 4.1/5 23,542 reviews

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Novotel London West
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+ 22 Services
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Room 1

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Hotel extras

  • Flexible meeting space for up to 1,000 people

  • 240 indoor parking spaces and six coach bay spaces

  • Pet-friendly accommodation and facilities throughout

  • Three minute walk from Hammersmith Tube Station

  • State-of-the-art gym facilities for all guests

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Electric car recharging units
  • Dry cleaning / IroningPaying
  • Boutiques/shopping
  • PorterPaying
  • Concierge
Catering
  • BreakfastPaying
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
Business services
  • 25 meeting room(s)
  • Conventions hotel
  • Copy/print service available
Information message

Hotel location

Novotel London West

1 Shortlands
Hammersmith
W6 8DR
london
united kingdom

Tel: +442087411555

Fax: (+44)208/7412120

Check-in from 14h00

Check out up to 12h00

  • LONDON TRANSPORT :  9 OR 10 HAMMERSMITH

  • HAMMERSMITH STATION :  PICCADILLY LINE

  • HAMMERSMITH :  HAMMERSMITH

  • By plane

    LONDON CITY AIRPORT At 30km / 18.75 miles

  • By plane

    LONDON GATWICK At 50km / 31.25 miles

  • By plane

    LONDON HEATHROW At 21.4km / 13.3 miles

  • By boat

    DOVER At 128km / 80 miles

  • By boat

    FOLKESTONE At 120km / 75 miles

  • By helicopter

    CITY AIRPORT At 30km / 18.75 miles

  • By car

    M1, M4 At 0.5km / 0.31 miles

  • By car

    M20, M25 At 0.5km / 0.31 miles

  • By car

    M3 At 0.5km / 0.31 miles

  • By train

    LONDON ST PANCRAS At 6.7km / 4.16 miles

  • By train

    PADDINGTON At 8km / 5 miles

  • By train

    VICTORIA STATION At 8km / 5 miles

GPS :51.492115, -0.219759

Our accommodation(s)

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Superior Room with Queen bed + convertible Sofa

Accessible room
  • Max. number of persons: 4
  • Area: From 23 / 248 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Twin

  • Max. number of persons: 2
  • Area: From 23 / 248 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Executive room with Queen size bed

  • Max. number of persons: 2
  • Area: From 23 / 248 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Premium Executive room with Queen size bed

  • Max. number of persons: 2
  • Area: From 23 / 248 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Accessible Twin room

Accessible room
  • Max. number of persons: 2
  • Area: From 23 / 248 sq ft
  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Direct dial telephone
Rooms

Our restaurants and bars

ARTISAN

Type of cuisine: International

Artisan Restaurant is currently closed. We hope to resume full hotel operations as soon as possible.

Menu (PDF)

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

AROMA RESTAURANT

Type of cuisine: International

Aroma Restaurant is currently available for breakfast only. We hope to resume full hotel operations as soon as possible

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LOUNGE BAR

Non contractual photo

Complete with its own terrace, the Lounge Bar & Terrace is a focal point at Novotel London West. Combining international menu options with more traditional bar snacks, it offers a relaxed and friendly environment in which to eat or meet.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 25

  • Maximum size: 1,726

  • Maximum capacity: 1000 people

  • Maximum banquet capacity: 650 people

Find out more

Our guest reviews for
Novotel London West

100% genuine reviews from our guests

Find out more

ALL Rating 4.1/5

23,542 reviews

tripadvisor

TripAdvisor Rating 4.0/5

5,096 reviews

Good stay

Customer review rating 4.1/5

Y L. Business - 11/11/2020 Confirmed reviews ALL

All good apart from the gym opening hours didn't suit me

Great Stay, well looked after

Customer review rating 4.1/5

Dcharles Families - 05/11/2020 Confirmed reviews ALL

Came to stay with my disabled mother. Facilities were fantastic and room enough for two of us. A great stay, hotel was quite and staff could not do enough for us.

Dear Mrs O D., We very much appreciate your comments regarding your stay at the Novotel London West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good stay.

Customer review rating 4.1/5

Dave K. Couples - 01/11/2020 Confirmed reviews ALL

Comfortable stay in a nice hotel. Good location, courteous staff.

Dear David , Thank you very much for taking the time to write a review of your experience with us at Novotel London West. We really appreciate your positive feedback and have taken note of your comments on areas to improve. We look forward to welcoming you back in the near future. Stay safe and best wishes from the entire NLW Team. Warm regards, Alicja Marcinkowska Guest Experience Manager

Good location and comfortable room

Customer review rating 4.1/5

Nick Business - 31/10/2020 Confirmed reviews ALL

All the Covid extra steps were clearly in place and the hotel staff followed them. The room was very comfortable. Only niggle was that air conditioning was not very responsive so room got too warm. Very efficient room service. Overall a very good experience.

Dear Nicholas , Thank you very much for taking the time to write a review of your experience with us at Novotel London West. We really appreciate your positive feedback and have taken note of your comments in regard to the air cooling system , I will share this with our maintenance team . We are sending best wishes and hoping to see you again. Warm regards, Alicja Marcinkowska Guest Experience Manager

Usual high standard

Customer review rating 4.1/5

Ivan J. Solo - 31/10/2020 Confirmed reviews ALL

A cheery welcome, quick service, comfortable room and efficient checkout. However, I did ask for some Earl Grey teabags but when I got back to the room much later they were Everyday tea bags as already supplied.

Dear Ivan J., We very much appreciate your comments regarding your stay at the Novotel London West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Wonderful Stay

Customer review rating 4.1/5

Mr A. Solo - 27/10/2020 Confirmed reviews ALL

I stayed at the hotel for nearly two weeks whilst my wife was in Charing Cross Hospital. These are dificult times because of Covid but I felt completely safe in the hotel and the staff were welcoming helpful and very friendly. A wonderful stay.

Dear Mr. g., Thank you so much for your great review, and all your warm words in such challenging times for all of us. We are simply delighted to read your comment. Fact that we have managed to make you feel safe and to make your stay such a positive experience, makes us feel very grateful and gives us the motivation to provide a high standard of hospitality. We are sending best wishes to you and your family and we hope that we meet again. Big thank you once again! Warm regards Alicja Marcinkowska Guest Experience manager.

well located

Customer review rating 4.1/5

Anonymous Business - 27/10/2020 Confirmed reviews ALL

all good

Dear Tracey , Thank you very much for your positive feedback. I have shared this review with the entire team who I am sure will be delighted to read it. Have a great day and we hope to see you soon. Warm regards, Alicja Marcinkowska Guest Experience Officer

Clean, Large spaced , happy & Welcoming Hotel Stay

Customer review rating 4.1/5

Olly Business - 22/10/2020 Confirmed reviews ALL

Stayed 3 nights-room, breakfast service, lunch and hospitality by hotel staff excellent -catered to all my requests promptly.

Dear Oly , Thank you very much. We really appreciate that you are taking the time to share your experience, and how much you have enjoyed staying with us. In today's world, kind words are important, and it means a lot to us. I will share your feedback with the entire Novotel London West team, and I am sure your gratitude will make them incredibly happy. Thank you once again and see you again. Warm regards, Alicja Marcinkowska Guest Experience Officer

Excellent facilities professional dtaff

Customer review rating 4.1/5

Sarah O. Business - 16/10/2020 Confirmed reviews ALL

It was excellent very pleased

Dear Sarah , We really appreciate that you are taking the time to share your experience, and how much you have enjoyed staying with us. In today's world, kind words are important, and it means a lot to us. I will share your feedback with entire Novotel London West team, and I am sure your gratitude will make them incredibly happy. Guests like you make our job such a pleasure. Best wishes from the entire team. Warm Regards, Alicja Marcinkowska Guest Experience Manager

Straight forward and pleasant stay.

Customer review rating 4.1/5

Anonymous Business - 14/10/2020 Confirmed reviews ALL

Staff were very friendly and upbeat, despite the hotel being very obviously under-capacity.

Dear Mark , Thank you very much for taking the time to write a review of your experience with us at Novotel London West. We really appreciate your great feedback and have taken note of your comments on areas to improve. We look forward to welcoming you back in the near future. Have a great evening and stay safe., Warm regards, Alicja Marcinkowska Guest Experience Officer

Well Located from the tube and parks

Customer review rating 4.1/5

Susan H. Families - 13/10/2020 Confirmed reviews ALL

Clean, helpful

Dear Susan , Thank you so very much. We really appreciate that you are taking the time to share your experience. I will share your feedback with the entire Novotel London West team, and I am sure your gratitude will make them incredibly happy. Guests like you make our job such a pleasure. We wish you and your all the best and we hope to see you soon again. Thank you again for your feedback. Warm regards, Alicja Marcinkowska Guest Experience Officer

Boa estadia

Customer review rating 4.1/5

Cláudia C. Friends - 11/10/2020 Confirmed reviews ALL

Amazing

Dear Claudia , Thank you very much for your fantastic review. It was such a delight to read. It means a lot at these challenging times, to read such positive feedback. Best wishes from all of us here at Novotel London West. Warm regards, Alicja Marcinkowska Guest Experience Officer

Location ideal for a hospital appointment

Customer review rating 4.1/5

John Couples - 09/10/2020 Confirmed reviews ALL

Nice hotel just a shame due to current situation restaurants not open very quiet

Dear John , We very much appreciate your comments. We hope you are well in these challenging times. We have to stay positive and go through this time and we hope soon we will be able to reopen our Restaurant and be able to welcome you once again . Have a great weekend. For now we wish you all the best and stay safe. Warm regards, Alicja Marcinkowska Guest Experience Officer
Customer review rating 4.1/5

Nicholas M. Couples - 08/10/2020 Confirmed reviews ALL

Fine, but disappointed with change in VAT did not mean a refund

Dear Nicholas, Thank you very much for taking the time to write a review of your experience with us at Novotel London West. We really appreciate your positive feedback and have taken note of your comments about VAT . Please accept our appologies. Have a great weekend and we hope to see you again. Best wishes and Warm regards , Alicja Marcinkowska Guest Experience Officer

Very good overnight stay

Customer review rating 4.1/5

Peter Couples - 06/10/2020 Confirmed reviews ALL

We only stayed one night but found the hotel welcoming with a comfy room and everything well organised for the current times we are in. The beds were particularly comfortable.

Dear Peter, Thank you very much. We really appreciate that you are taking the time to share your experience, and how much you have enjoyed staying with us. In today's world, kind words are important, and it means a lot to us to hear them. I will share feedback with the entire Novotel London West team, and I am sure everyone will be really happy to hear it. We wish you all the best and thank you once again. Warm regards, Alicja Marcinkowska Guest Experience Officer

Great location for company office and tube

Customer review rating 4.1/5

Neil H. Business - 02/10/2020 Confirmed reviews ALL

Mr Ali was very helpful sorting out my reservation problem with capita.

Dear Neil, Firstly thank you for the positive review. We are so happy that you've enjoyed your time here with us. I will share this feedback with the entire Novotel London West team and make sure that Mr. Ali got the recondition he deserved. Thank you once again and we hope to see you soon again. Warm regards, Alicja Marcinkowska Guest Experience Manager

Good stay, excellent staff from check in onwards

Customer review rating 4.1/5

Jeff Couples - 29/09/2020 Confirmed reviews ALL

We had a lovely time at London West. From check in, to Duty Managers, bar staff and check out all staff were very welcoming and very professional. Would stay here again.

Dear Jeff , Thank you so very much for your fantastic review. It was such a delight to read. I have shared this feedback with the entire team and we all are simply trilled that we were able to make your stay pleasant. We look forward to welcoming you back in the near future. Many many thanks, Warm regards, Alicja Marcinkowska Guest Experience Officer

Good location; most services back in play after the COVID19 interruption.

Customer review rating 4.1/5

Paul Solo - 28/09/2020 Confirmed reviews ALL

Pleased with my experience. Most services back available. Good location near Hammersmith Station. A handy hotel overall.

Dear Paul , Thank you very much for your positive review. I will share this feedback with the entire NLW Team who will be delighted to read it. We look forward to welcoming you back in the near future. Have a great week and stay safe. Thank you once again. Warm regards, Alicja Marcinkowska Guest Experience Officer

Excellent, warm,helpful and friendly,well located.

Customer review rating 4.1/5

Julie W. Solo - 28/09/2020 Confirmed reviews ALL

Excellent in every way....Staff very professional, always warm and friendly and most helpful providing a personalised service making one feel welcome and at home! Thank you so much.

Dear Julie, Thank you kindly for your fantastic review. It was such a delight to read. I will share this feedback with the entire Novotel London West Team who will be delighted to read it. We look forward to welcoming you back in the near future. Have a great week. Thank you once again. Warm regards, Alicja Marcinkjowska Guest Experience Officer

Excellent stay

Customer review rating 4.1/5

Andrew Business - 28/09/2020 Confirmed reviews ALL

Comfortable pleasant hotel, excellent staff

Dear Andrew, Thank you very much for your fantastic review. It was such a delight to read. I will share this feedback with the entire NLW Team who will be delighted to read it. We look forward to welcoming you back in the near future. Have a great week. Warm regards, Alicja Marcinkowska Guest Experience Officer

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