Novotel London West 4 stars

Customer review rating (ALL Rating) 4.2/5 2,791 reviews

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Description

Hotel extras

  • A 5-minute walk to Hammersmith station for access to Central London and Heathrow Airport

  • On-site parking for 240 cars & 6 coach bays

  • Pet-friendly rooms available

  • Well-equipped gym, guest exclusive

  • 40 flexible event spaces for up to 4,000 attendees

Our accommodation(s)

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Hotel location

Novotel London West

1 Shortlands, Hammersmith
W6 8DR LONDON
United Kingdom

GPS:51.492115, -0.219759

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  2,791 reviews

Customer review rating 4.5/5

Sarah T. Couples - Confirmed reviews ALL

Lovely clean hotel with pleasant staff. Upgraded to a top floor room which was spacious and well equipped. Ideal position for Hammersmith Apollo and close to underground. Only 1 small niggle was that the ice machine in the corridor didn't work.

Dear Sarah T., Thank you for your positive feedback. We are pleased to hear that you enjoyed your stay and found our location ideal for your visit to the Apollo. We appreciate your comment regarding the ice machine and will ensure it is addressed for future guests. Best regards, Anastasios Agiannitis Guest Relations Manager Novotel London West

Customer review rating 4.5/5

Philip S. Couples - Confirmed reviews ALL

Maria at check in was extremely helpful and made us feel welcome and the room was good with a great view. Bar service was good and breakfast food in the morning was also good.

Dear Philip S., Thank you for your kind feedback regarding your recent stay. We are delighted to hear that you found the room comfortable and enjoyed the service provided by our team, especially Maria. Your positive comments about the bar and breakfast are greatly appreciated. Best regards, Anastasios Agiannitis Guest Relations Manager Novotel London West

Customer review rating 5.0/5

Nisha V. Friends - Confirmed reviews ALL

My only improvement would be to the bar, staff are not very attentive and food is not great. Would recommend and stay again, just go to the pub instead

Dear Nisha V., Thank you for your feedback regarding your recent stay. We are pleased to hear that you found our location convenient and your accommodations comfortable. Your comments about the bar staff and food quality have been noted for consideration as we strive to enhance guest experiences. Best regards, Anastasios Agiannitis Guest Relations Manager Novotel London West

Customer review rating 5.0/5

Humphrey L. V. B. Couples - Confirmed reviews ALL

close to a mall and underground, friendly staff, beautiful hotel, comfortable room!

Dear Humphrey L. V. B., Thank you for your wonderful feedback. We are delighted to hear that you enjoyed our location, the comfort of your room, and the service provided by our staff. Your positive comments inspire us to continue delivering exceptional experiences. Best regards, Anastasios Agiannitis Guest Relations Manager Novotel London West

Customer review rating 5.0/5

Giles P. Business - Confirmed reviews ALL

Great business visit, I was pleasantly surprised to find the rooms were large for London standards.

Dear Mr. P., Thank you for your kind words regarding our location and facilities. It is gratifying to know that you found your room spacious and enjoyed your business visit. We look forward to welcoming you back in the future. Anastasios Agiannitis Guest Relations Manager Novotel London West

Other web-users rate our hotel

  • 2,617 reviews 9.4/10 Location
  • 3,406 reviews 6.6/10 Room
  • 5,048 reviews 8.8/10 Service
  • 70 reviews 5.7/10 WiFi
  • 1,391 reviews 6.2/10 Cleanliness
  • 1,305 reviews 7.6/10 Breakfast
  • 78 reviews 8.7/10 Wellness Area

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