Novotel London West 4 stars

Customer review rating (ALL Rating) 4.2/5 2,738 reviews

Best price
guarantee
Novotel London West - Image 1
Novotel London West - Image 2
Novotel London West - Image 3
Novotel London West - Image 4
1 Shortlands, Hammersmith, W6 8DR LONDON, United Kingdom

Description

Hotel extras

  • A 5-minute walk to Hammersmith station for access to Central London and Heathrow Airport

  • On-site parking for 240 cars & 6 coach bays

  • Pet-friendly rooms available

  • Well-equipped gym, guest exclusive

  • 40 flexible event spaces for up to 4,000 attendees

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover
Discover

Hotel location

Novotel London West

1 Shortlands, Hammersmith
W6 8DR LONDON
United Kingdom

GPS:51.492115, -0.219759

Telephone
Fax +44 20 8741 2120

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  2,738 reviews

TripAdvisor Rating  3.8/5  5,900 reviews

Thanks Alexandru

TripAdvisor rating 5.0/5

Explore26581272259 TripAdvisor review

Finn Alexandru was excellent in service. Great job done

Dear Explore26581272259, Thank you for sharing your kind feedback. We are delighted to hear that a member of our team provided excellent service and made a positive impression. Delivering attentive, professional hospitality is central to our values, and recognition like yours encourages us to keep exceeding expectations. We appreciate your support and look forward to welcoming you back to Novotel London West soon. Sincerely, Novotel London West

Fantastic as always, that’s why come back

TripAdvisor rating 5.0/5

craig h TripAdvisor review

Checked in with Ginn Alexandru was excellent

Dear craig h, Thank you for sharing your feedback. We are delighted to hear that your check-in experience with Ginn Alexandru was excellent. Providing a warm and efficient welcome is very important to our team, and it is wonderful to know this stood out during your visit. We appreciate your support and look forward to welcoming you back to Novotel London West soon. Kind regards, The Novotel London West Team

What do you get when you combine Fawlty Towers with the Glastonbury Festival?

TripAdvisor rating 2.0/5

Marius A TripAdvisor review

What do you get when you combine Fawlty Towers with the Glastonbury Festival? Apparently, our weekend stay at this Novotel hotel. One can usually tolerate quite a lot when enjoying a visit to the greatest city in the world – London. Supply and demand go hand in hand. For that reason, my criticism of this hotel is not aimed at the poor-quality breakfast pastries, the bathroom drain that didn’t quite work, or the elevator that came and went as unpredictably as Conservative prime ministers over the past decade. No, those shortcomings are almost to be expected at the price you pay for a room at Novotel London West. What one should reasonably be able to expect as a guest, however (drum roll), is to be able to sleep in one’s room. This was entirely impossible during the weekend of 31 January–2 February. There was a wedding taking place in the hotel’s event venue. Undoubtedly a fantastic party – for the guests attending it. For the rest of us, it resulted in windows vibrating from bass so intense it could be felt in the stomach. The noise level was astonishing. When we asked reception when it would end, we were vaguely told “15–30 minutes”, after which the bass continued for several more hours, until at least 1:00 a.m. Compensation for the lost hours of sleep – and the consequently ruined following day – amounted to £25 per person in bar credit. Of all things. Fine. However, when we attempted to redeem it, staff confusion ensued, and the pettiness reached a new low when the amount was suddenly reduced to £20. We were informed of this only after we had already ordered according to the originally stated budget. Frankly, I rarely write negative reviews. But this stay was so poor that I would strongly advise anyone who values a good night’s sleep never to be tempted into booking an overnight stay at this hotel.

Experience at Novotel

TripAdvisor rating 5.0/5

Cathy B TripAdvisor review

Alexandru has been wonderful at check in. His way of doing customer service is absolutely exemplar and fun. Thank you Alexandru

Dear Cathy B, Thank you for sharing such warm feedback about your check-in experience. We are delighted to hear that our colleague made your arrival both enjoyable and memorable. Recognising excellent service is important to us, and it is wonderful to know that our team’s approach reflects the welcoming spirit we strive to provide. We look forward to welcoming you back to Novotel London West soon. Kind regards, The Novotel London West Team

Customer review rating 5.0/5

Thomas R. Couples - Confirmed reviews ALL

Novotel London West is by far one of the best hotels in the London area I have ever stayed in. The location is absolutely fabulous, a short walk away is Hammersmith station served by the tube you can be in central London within 15 minutes. The room was outstanding, the bed was extremely comfortable and clean. The whole room was absolutely spotless! Upon check in we were met by the lovely loannis who informed us we were the guest of the day! And that we had been upgraded this was such a lovely surprise as we were celebrating my boyfriends 21st birthday. This made the trip that extra special and we really appreciated it! We would absolutely recommend a stay at Novotel London West and will definitely be booking for any future trips to London!

Dear Thomas R., Thank you for taking the time to share your wonderful experience at Novotel London West. We are delighted to hear that you found our location convenient and that the quality of your room exceeded your expectations. It is gratifying to know that the comfort and cleanliness of our accommodations contributed positively to your stay. We are especially pleased that you enjoyed the special surprise of being our guest of the day and that we could enhance your celebration of your boyfriend's 21st birthday. It is always our aim to create memorable moments for our guests. Your recommendation means a lot to us, and we look forward to welcoming you back during your future visits to London. Best regards, Anastasios Agiannitis Guest Relations Manager Novotel London West

In partnership with TripAdvisor

Other web-users rate our hotel

  • 2,529 reviews 9.4/10 Location
  • 3,266 reviews 6.4/10 Room
  • 4,517 reviews 8.7/10 Service
  • 66 reviews 5.6/10 WiFi
  • 1,300 reviews 6.1/10 Cleanliness
  • 1,270 reviews 7.8/10 Breakfast
  • 71 reviews 8.6/10 Wellness Area

Powered by Trustyou

Our other establishments nearby

All our hotels in London