Novotel London West 4 stars

Customer review rating (ALL Rating) 3.8/5 1,950 reviews

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ALLSAFE approved hotel

Hotel extras

  • 33 flexible event spaces for up to 1,000 attendees

  • Onsite car and coach parking

  • 3 minute walk to Hammersmith station for access to Central London and Heathrow Airport

  • Pet-friendly rooms available

  • State-of-the-art gym

Our accommodation(s)

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Hotel location

Novotel London West

1 Shortlands, Hammersmith
United Kingdom

GPS:51.492115, -0.219759

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.8/5  1,950 reviews

TripAdvisor Rating  4.0/5  5,450 reviews

Average hotel

TripAdvisor rating 3.0/5

BristolianClaire TripAdvisor review

We stayed for a night mid week in September. The location is great -close to a tube station and with parking. Check in was very slow and not just for us -we had to wait a long time to ask a question at reception and again to check out. We had booked for 3 people but when we got to our room it was only for 2 with no 3rd bed. A call to reception sorted it out quickly but the second room was not as nice and we had to wait for housekeeping to make up the 3rd bed. It did not feel like a superior room (although it was) but was clean and comfortable enough and the mini fridge was useful. We did not eat in the restaurant so can't comment on that. Expensive for what it is, even for London.

Small room, small service!

Customer review rating 2.5/5

Vincent Business - Confirmed reviews ALL

Hotel comfortable but you cannot expect any service. Long checking (not due to the queue but, slow front desk). Impossible to reach out hotel via telephone or via email. I'm still waiting for a response after numerous messages sent. This hotel is a ghost hotel!

Good location, nice bar and function rooms.

Customer review rating 4.5/5

C P. Couples - Confirmed reviews ALL

Really impressed with this Novotel; really nice bar area and outdoor seating/courtyard. Was there for a function, which had its own bar and was a very spacious area. Only reason I can't give full marks is the parking price is far too high in my opinion, so had to take alternative travel to get there.

Good room, but the restaurant bar very disappointing

Customer review rating 1.5/5

Guilherme Business - Confirmed reviews ALL

The room was ok, good enough. I arrived at the hotel at 7:30, head to the Bar/Restaurant at 7:45 to have some drinks and food. When the time came to order the food, nothing was available. No Burgers, Fish'n Chips... The waitress convinced me to have a "chicken burger" instead. As nothing else was available, decided to order this... Waited for 20 min than the waitress come back and said that it was also not availble. Said that at that moment, only pizza was available. If i knew before hand that the restaurant had no food, i would have come to somewhere else to spend my money, not have waited for so long to be informed that the food options were so limited.

Nice location

Customer review rating 4.0/5

Lisa Families - Confirmed reviews ALL

While our first interaction with staff member (Waqas) was great, he was helpful & polite, the evening staff were less than helpful / rude when asking about restaurant & room service with in particular to dietary requirements. The hotel is in a lovely location & right near the Hammersmith station, also with parking onsite (charged apply) onsite, made it a great choice for us.

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Other web-users rate our hotel

  • 1,683 reviews 9.3/10 Location
  • 2,730 reviews 5.4/10 Room
  • 2,489 reviews 7.2/10 Service
  • 51 reviews 7.9/10 WiFi
  • 1,138 reviews 7.6/10 Breakfast
  • 1,125 reviews 5.2/10 Cleanliness
  • 43 reviews 8.4/10 Wellness Area

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