Novotel London West

Novotel London West 4 stars

Customer review rating (ALL Rating) 3.7/5 965 reviews

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Hotel extras

  • Flexible meeting space for up to 1,000 people

  • 240 parking spaces and 6 Coach bays - all chargeable services

  • Pet-friendly accommodation and facilities throughout

  • Three minute walk from Hammersmith Tube Station

  • State-of-the-art gym facilities for all guests

ALLSAFE approved hotel

Hotel location

Novotel London West

1 Shortlands, Hammersmith
United Kingdom

GPS:51.492115, -0.219759

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our accommodation(s)

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.7/5  965 reviews

TripAdvisor Rating  4.0/5  5,279 reviews

Awful service, poor staff, below average rooms in need of refresh

TripAdvisor rating 2.0/5

stevengI996SK Business - TripAdvisor review

The location was perfect for me, but pretty much everything else was a let down, check in is a horrible experience with staff ignoring customers, once you are served its an overly convoluted process, the elevators are slow and too few for the hotel size, the rooms are a reasonable size and i was fortunate to be in one of the 'executive' rooms but some of my colleagues were in standard rooms that were very poorly fitted out. One night elected to order room service, no room service menu in the room or online, called room service who wouldn't tell me what salads they had but insisted i call reception, who would then provide me with a menu, called room service, no answer so ended up heading down to the lobby to get a menu, reception was busy so had to wait to grab one, once back in my room ordered a salad and a bottle of water, 40 mins later it arrived, the waiter wanted me to pay straight away rather than sign, but didn't have a card machine, he did thankfully leave the food while he went to get one, the salad was ok, but there was no glass for the water, symbolic of all this missed opportunities for this hotel to be better than it isn't even particularly competitive on price

Dear Steven, Thank you for taking the time to provide your feedback. It's great to know that you found our location ideal for your requirements. However, we regret that your recent stay did not entirely meet your expectations. Please accept our apologies for any inconvenience during the check-in process but we appreciate that you have brought this to our attention. We regret that you felt the service provided by our reception team was not up to the usual high standard we set ourselves; this gives us the opportunity to review our procedures with the team. Moreover, we apologise for any extra waiting time for the lift and please know that we have taken note of your comment and will be taking this into consideration for future improvement. We would have liked to have met all your requirements and apologise for any inconvenience regarding room service. The issues you have raised will be reviewed with our team to ensure an improved service is delivered in the future. We are glad that the size of your room met your expectations nonetheless. We hope to have the pleasure of seeing you in the near future. Many thanks, Lea Manalo, Guest Relation Manager

Good comfort, large rooms

TripAdvisor rating 4.0/5

Arnie68 Business - TripAdvisor review

After trying many hotels in London, this has become my favourite. Being close to the tube, large rooms, ideal for conferences and located close to restaurants, this has become a favourite. Large and efficient breakfast restaurant or a la carte restaurant during the evening.

Dear Arnie, Thank you for such a great review. A message of satisfaction from a recent guest is always a reward and incentive for our team to continue upholding our high standards and we are delighted that you had such a pleasant experience. Moreover, it’s great to know we were able to tempt your taste buds with our restaurant and the wide selection on offer on our breakfast buffet. We are pleased to know that you appreciated our convenient location and the feeling of space in your room. We look forward to welcoming you back on future occasions. Best wishes, Lea Manalo, Guest Relation Manager

Good stay

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

check in and check out were very smoothly.

Dear H., Thank you for your review. We are glad that you had a pleasant stay with us and appreciated our check-in and check-out process. Please contact us at H0… with regards to your invoice so we can arrange sending it to you. Rest assured, we have noted your feedback and will consider it for future improvements. It would be a pleasure to welcome you back on another occasion. Kind regards, Lea Manalo, Guest Relation Manager


Customer review rating 1.0/5

James Business - Confirmed reviews ALL

This used to be a decent hotel, but hadn’t stayed here for about 15 years. The decor and condition of the bedroom was awful. Broken sink, shower knob comes off in your hand, carpet looks dirty and so old, switches worn, I could go on. Clearly this is a cash cow for Novotel with no investment. Sad.

Dear James, Thank you for taking the time to share your review. It is always a pleasure to welcome returning guests and we are sorry that we did not meet all your expectations on this occasion. We strive to uphold high standards and do carry out maintenance, whenever necessary to keep our facilities up to date. Rest assured that we have noted your comments for future improvements. Moreover, we regret to hear that our prices were not exactly what you had expected. We do try to keep our prices as competitive as possible but special events, occupancy, and even the time of the year may cause them to fluctuate. We hope that you will allow us the opportunity to welcome you back in future. Best regards, Lea Manalo, Guest Relation Manager

Disappointing experience

Customer review rating 2.5/5

Soni Business - Confirmed reviews ALL

I was expecting something better for a four-star hotel. The hall is nice but the rooms are totally decadent. The facilities were old in general. I also tried the food at bar downstairs and didn’t like it. I wouldn’t go back.

Dear Sonia R., Thank you for taking the time to tell us about your experience at the Novotel London West. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lea Manalo Guest Relation Manager

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Other web-users rate our hotel

  • 824 reviews 9.2/10 Location
  • 1,477 reviews 4.8/10 Room
  • 1,226 reviews 6.2/10 Service
  • 22 reviews 8.2/10 WiFi
  • 636 reviews 4.5/10 Cleanliness
  • 618 reviews 7.2/10 Breakfast
  • 370 reviews 4.2/10 Food
  • 340 reviews 4.6/10 Vibe

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