Mercure Hotel Koeln West 4 stars

Customer review rating (ALL Rating) 4.4/5 1,740 reviews

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Description

ALLSAFE approved hotel

Hotel extras

  • 4-star hotel with pleasant sun terrace

  • Mercure hotel in Cologne with swimming pool

  • Conference area for business events, meetings & banquets

  • Ideally located close to the city center and surrounding areas

  • Hotel with 46 family rooms accommodating up to 4 people

Our accommodation(s)

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Hotel location

Mercure Hotel Koeln West

Horbeller Str.1
50858 KOELN
Germany

GPS:50.919353, 6.85602

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

COLOURS Bar- Restaurant - Garden

Enjoy international and regional dishes in our restaurant Colours paired with a glass of wine from the Mercure grape harvest. In summer, meals are served on the terrace.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  1,740 reviews

TripAdvisor Rating  3.5/5  892 reviews

Good hotel, the staff were lovely and breakfast buffet was excellent.

Customer review rating 5.0/5

Dominik Couples - Confirmed reviews ALL

Overall we had a nice stay, friendly atmosphere and attentive and helpful staff made us feel welcome. The breakfast buffet choice was really good with a wide range of traditional German/Continental options. The car park had a good number of spaces so no issues parking when coming late at night, the rooms were nice, the number of plug sockets was a bit of an issue as there was only one near the bed but apart from that it was perfect and we certainly stay again.

Dear Dominik C., We very much appreciate your comments regarding your stay at the Mercure Hotel Koeln West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Holger Hinnemann Rooms Division Manager

Rooms are too small

Customer review rating 2.0/5

J.b Couples - Confirmed reviews ALL

Website pictures look better than reality. Rooms are too small, toilet paper and towels are flimsy. Have to pay a tra for parking while the hotel is way out of town. I wanted to breakfast but earlier but they are very strict with the time.

Dear J. B., Thank you for taking the time to tell us about your experience at the Mercure Hotel Koeln West. I am sorry that your experience did not meet your expectations. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Holger Hinnemann Rooms Division Manager

Not good for work, very noisy.

TripAdvisor rating 1.0/5

Mat P Business - TripAdvisor review

Staying on Wednesday night for work. People partying outside all night making noise in the smoking area, even still now at 3am. Tried to ask for a room on the other side of the building but they were fully booked. Reception apologised but sadly couldn't help me. I have had better sleep at a £40 travel lodge 😆

Dear Mat, I apologize for the inconvenience you’ve experienced during your stay. It’s frustrating when noise disrupts your rest, especially when you’re traveling for work. While I can’t change the situation, I appreciate your patience and understanding. Thank you for the review and your honest opinion. maybe you give us another chance in the future and we can reserve you a room on the requested side. Kind regards your Mercure Köln West Team

Was great

Customer review rating 4.5/5

Careen M. Couples - Confirmed reviews ALL

It was absolutely great especially the lady in restaurant at breakfast was friendly through out. The rooms were Clean that’s the best feeling ever. Thank you Mercury team 🙂

Dear Careen M., We very much appreciate your comments regarding your stay at the Mercure Hotel Koeln West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Holger Hinnemann Rooms Division Manager

Well located and comfortable

Customer review rating 4.5/5

Fatih Families - Confirmed reviews ALL

My stay at the hotel was exceptional in every aspect. Everything from the service to the accommodations exceeded my expectations.

Dear Mehmet-Fatih Y., We very much appreciate your comments regarding your stay at the Mercure Hotel Koeln West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bente Christensen Waizmann Stellvertretende Hoteldirektorin/ Assistant General Manager

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Other web-users rate our hotel

  • 565 reviews 7.8/10 Location
  • 1,163 reviews 6.4/10 Room
  • 1,078 reviews 9/10 Service
  • 24 reviews 7.7/10 WiFi
  • 773 reviews 9.2/10 Breakfast
  • 588 reviews 7.6/10 Cleanliness
  • 562 reviews 4.6/10 Comfort
  • 348 reviews 6.9/10 Food

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