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Mercure Hotel Koeln West 4 stars

Customer review rating 4.3/5 6,599 reviews

ALLSAFE approved hotel

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Mercure Hotel Koeln West
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+ 11 Services

Hotel extras

  • 191 modern air-conditioned rooms

  • 46 family rooms for up to 4 people

  • An ALLSAFE-certified hotel

  • Large, comfortable summer terrace

  • Wellness area with sauna, fitness center and indoor pool

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed Paying
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out Paying
  • Shoe shine machine
Leisure and activities
  • Indoor heated pool
  • Fitness centre
  • Sauna
  • Golf
  • Other sports activities
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
  • Self-service catering
Business services
  • 12 Meeting room(s)
  • Copy/print service available

Hotel location

Mercure Hotel Koeln West

Horbeller Str.1
50858 koeln
germany

Tel: +4922345140

Fax: (+49)2234/514106

Check-in from 15h00

Check out up to 12h00

  • STRASSENBAHN :  7 MARSDORF

  • By plane

    DUESSELDORF At 60km / 37.5 miles

  • By plane

    KOELN At 25km / 15.63 miles

  • By car

    KREUZ KOELN WEST At 1km / 0.63 miles

  • By train

    KOELN HBF At 9km / 5.59 miles

GPS :50.919353, 6.85602

Our accommodation(s)

Our 4-star Mercure Hotel Köln West has 191 comfortable rooms, including 46 spacious Family Rooms and 1 room suitable for guests with reduced mobility. We can provide a crib free of charge on request. It is also free for two children aged up to 12 years to stay in your room. All rooms have free WIFI access and high-speed DSL. Your pets are also welcome at the Mercure Köln West at a charge of EUR 10/night.

Our restaurants and bars

COLOURS Bar- Restaurant - Garden

Type of cuisine: International

In our restaurant, we provide culinary delicacies. We serve regional and international specialities. Leave everyday life with a glass of our MERCURE grape harvest. In summer, our terrace is also open!

  • Monday Closed
  • Tuesday Closed
  • Wednesday Closed
  • Thursday Closed
  • Friday Closed
  • Saturday Closed
  • Sunday Closed

Colours

Our stylish hotel bar offers a tasty Kölsch or a glass of our "Mercure vintage" every day from 17:00 - 22:00. Further, we also serve small Mediterranean and regional dishes. Pamper yourself!

Non contractual photo

  • Monday Closed
  • Tuesday Closed
  • Wednesday Closed
  • Thursday Closed
  • Friday Closed
  • Saturday Closed
  • Sunday Closed

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 12

  • Maximum size: 324

  • Maximum capacity: 199 people

  • Maximum banquet capacity: 171 people

Find out more

Our guest reviews for
Mercure Hotel Koeln West

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

6,599 reviews

tripadvisor

TripAdvisor Rating 3.5/5

851 reviews

Great service from night receptionist

Customer review rating 5.0/5

Lars B. A. Families - 10/07/2021 Confirmed reviews ALL

The night receptionist who made the booking and checked us in was amazing, super nice and extremely helpful with regards to giving us information about the neighborhood and other practical things. The friendliest and best receptionist I have experienced in many many years.

Dear Lars Buhl A., We very much appreciate your comments regarding your stay at the Mercure Hotel Koeln West. It is always a pleasure to receive positive feedback. I will share your comments with our team and especially with Celil. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Holger Hinnemann Rooms Division Manager / Social Media Manager

Transferred booking.

Customer review rating 4.0/5

Peter Business - 23/04/2021 Confirmed reviews ALL

Originally booked Ibis Frechen however due to closure of this unit my booking has been moved to Mercury. Good location while travelling in transit.

Dear Piotr S., We very much appreciate your comments regarding your stay at the Mercure Hotel Koeln West. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Holger Hinnemann Rooms Division Manager / Social Media Manager

Super Service

Customer review rating 5.0/5

D. Couples - 14/10/2020 Confirmed reviews ALL

Alles super

Customer review rating 5.0/5

Jon E. Couples - 06/10/2020 Confirmed reviews ALL

On arrival at 6pm on 03/10/20 we greeted by the most polite and professional receptionist we have ever met Been in hotels all over the world this guy was the best Well done Mercure you have a real gem wish we had his name to give you Thanks Jonathan

Really good and Nice Staff but the Rooms could be better

Customer review rating 3.0/5

123 Business - 02/10/2020 Confirmed reviews ALL

The Staff was really kind and friendly. The Room was on the street side so very loud at night. Closing the window wasnt an otion due to the heat in the room. Aswell there were many corners in the room wich could be repaired.

As good as possible in difficult circumstances

Customer review rating 5.0/5

Stewart C. Couples - 02/10/2020 Confirmed reviews ALL

Usual high standard of friendly staff, efficient service, well prepared and safe room . Obviously some restrictions disappoint but they are inevitable. Looking forward to our next stay hopefully in happier times next Spring.

Customer review rating 4.5/5

Mark H. Business - 01/10/2020 Confirmed reviews ALL

Managed well with the COVID situation . Clean hotel. Only issue was the room was very warm.

Quit good location not far from the main autobahn. Parking places very narrow.

Customer review rating 1.5/5

Uk R. Solo - 22/09/2020 Confirmed reviews ALL

When I arrived I was informed that the dining room was closed and no dinner service was available. Then I was told that breakfast would not be available at 06.30 and would start at 07.30am. I had a long journey ahead and had booked this hotel for the early breakfast. The bar was closed so no refreshments when I arrived from another very long car journey. This was rather disappointing.

Dear John K., Thank you for taking the time to tell us about your experience at the Mercure Hotel Koeln West. I am sorry that your experience did not meet your expectations. I understand your disappointment regarding the dinner restaurant. Please accept our sincerest apologies. Due to the current situation and the low occupancy in hotels in general it is not possible for us to open the restaurant on these weekends. Our breakfast during the weekend starts at 7am. As you might understand we do not inform every guest about this general information, which is shown on our website. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Holger Hinnemann Rooms Division Manager / Social Media Manager

I wasn"t glad with the reception. The Rest is OK

Customer review rating 3.0/5

Abdou K. C. Business - 10/09/2020 Confirmed reviews ALL

The Reception was not friendly. Thats all.

Good location for travelling

Customer review rating 4.0/5

Mrs P. Families - 31/08/2020 Confirmed reviews ALL

Very pleasant stay. The food was nice and staff were very welcoming and helpful. Beds were comfortable and the bathrooms clean and functional. The hotel is perfectly located near the motorway for a convenient stop over whilst travelling.

Dear Alison P., We very much appreciate your comments regarding your stay at the Mercure Hotel Koeln West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Holger Hinnemann Rooms Division Manager / Social Media Manager

Good stay for dog owners

Customer review rating 5.0/5

Kay K. Solo - 30/08/2020 Confirmed reviews ALL

All very good and clean

Dear Kay K., We very much appreciate your comments regarding your stay at the Mercure Hotel Koeln West. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Holger Hinnemann Rooms Division Manager / Social Media Manager

Pleasant stay in Koln

Customer review rating 4.0/5

Jan T. Friends - 21/08/2020 Confirmed reviews ALL

The hotel has comfortable reasonable sized rooms with pleasant personal. Located rather far from city center but easily accessible with car and public transport. Plenty of supermarkets and food options around, so no problem with getting food even with rather bad opening hours of hotel restaurant.

Dear Jan T., We very much appreciate your comments regarding your stay at the Mercure Hotel Koeln West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Holger Hinnemann Rooms Division Manager / Social Media Manager

High standard maintained in difficult circumstances

Customer review rating 5.0/5

Stewart C. Couples - 21/08/2020 Confirmed reviews ALL

While there are restrictions which affect overall enjoyment- this is offset by the sense of security that all necessary safety precautions have been taken. Breakfast superb as ever- staff friendly and professional.

Dear Mr. C., We very much appreciate your comments regarding your stay at the Mercure Hotel Koeln West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Holger Hinnemann Rooms Division Manager / Social Media Manager

Super visit

TripAdvisor rating 5.0/5

I5673JZsteven Business - 19/01/2020 TripAdvisor review

I've staid here before, always good.fast and friendly check-in, welcoming reception area, nice loyalty drink, sensible room cleanup as not to clean every day. efficient transport links to Koln, useful shops and restaurants locally. Wonderful sauna and pool. Room spacious, clean and modern, all good. Koln hotels can be costly due to Messe, but middle of the range pricing.

Thank you very much for the great Feedback. I will forward your warm words to my team. We hope to welcome you back here anytime soon.

Fine hotel

TripAdvisor rating 4.0/5

Y9468WWchris Business - 08/09/2019 TripAdvisor review

Fine hotel, outside Köln but near the highway (61). Good food in the bar, delicious Hungarian Goulash Soup. Room is also OK, bit of outdated look and feel but clean. Nice badroom with bath, plenty of space.

Good price and quality

TripAdvisor rating 4.0/5

bart251 Couples - 20/07/2019 TripAdvisor review

Hotel is just outside Köln nearby the tram. It takes +/- 25 minutes to the citycentre. Friendly service, clean room/bathroom, good breakfast,... If weather allows it you can use the terras for diner/lunch.

Nice hotel and amazing staff

TripAdvisor rating 5.0/5

881filippor Business - 16/06/2019 TripAdvisor review

It was my first time in this hotel. The breakfast is top quality and has a nice variety of food. All the members of staff are kind and helpful. I recommend it and I definitely will come back to this hotel.

Mercure Hotel Koeln West

TripAdvisor rating 5.0/5

Bernard246 Couples - 29/09/2018 TripAdvisor review

A most satisfactory stay and we will certainly return. The WiFi needs to be addressed as we were unable to access on our laptop although the staff on reception did their best to help. It appears this is known to be a problem. We have no problems when in Ibis Hotels which is part of the same group.

Excellent Short Stay Hotel

TripAdvisor rating 5.0/5

Stewart C Couples - 11/09/2018 TripAdvisor review

We have been staying at this hotel overnight 4 or 5 times a year for over 20 years-it was previously a Novotel. We use it to break our car journeys to Southern Europe. The staff are unfailingly friendly and helpful, the rooms are well appointed and comfortable-we always opt for a Privilege Room Package-and the breakfast is unrivalled-they have the best scrambled eggs ever, but the selection is extensive and unlimited in all areas. An excellent choice for a Koeln City Break too-we'll be back for sure!

Good for an overnight stay on way to Austria

TripAdvisor rating 5.0/5

167mike Family - 24/07/2018 TripAdvisor review

Well located hotel close to the autobahn and ideal for a stay when heading further south into Bavaria and Austria. Staff all very helpful, rooms were well appointed, good car parking and all for a very reasonable price

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