Mercure Hotel Koeln West 4 stars

Usual high standard of friendly staff, efficient service, well prepared and safe room . Obviously some restrictions disappoint but they are inevitable. Looking forward to our next stay hopefully in happier times next Spring.

Managed well with the COVID situation . Clean hotel. Only issue was the room was very warm.

When I arrived I was informed that the dining room was closed and no dinner service was available. Then I was told that breakfast would not be available at 06.30 and would start at 07.30am. I had a long journey ahead and had booked this hotel for the early breakfast. The bar was closed so no refreshments when I arrived from another very long car journey. This was rather disappointing.

The Reception was not friendly. Thats all.

Very pleasant stay. The food was nice and staff were very welcoming and helpful. Beds were comfortable and the bathrooms clean and functional. The hotel is perfectly located near the motorway for a convenient stop over whilst travelling.

All very good and clean

The hotel has comfortable reasonable sized rooms with pleasant personal. Located rather far from city center but easily accessible with car and public transport. Plenty of supermarkets and food options around, so no problem with getting food even with rather bad opening hours of hotel restaurant.

While there are restrictions which affect overall enjoyment- this is offset by the sense of security that all necessary safety precautions have been taken. Breakfast superb as ever- staff friendly and professional.

I've staid here before, always good.fast and friendly check-in, welcoming reception area, nice loyalty drink, sensible room cleanup as not to clean every day. efficient transport links to Koln, useful shops and restaurants locally. Wonderful sauna and pool. Room spacious, clean and modern, all good. Koln hotels can be costly due to Messe, but middle of the range pricing.

Fine hotel, outside Köln but near the highway (61). Good food in the bar, delicious Hungarian Goulash Soup. Room is also OK, bit of outdated look and feel but clean. Nice badroom with bath, plenty of space.

Hotel is just outside Köln nearby the tram. It takes +/- 25 minutes to the citycentre. Friendly service, clean room/bathroom, good breakfast,... If weather allows it you can use the terras for diner/lunch.

It was my first time in this hotel. The breakfast is top quality and has a nice variety of food. All the members of staff are kind and helpful. I recommend it and I definitely will come back to this hotel.

A most satisfactory stay and we will certainly return. The WiFi needs to be addressed as we were unable to access on our laptop although the staff on reception did their best to help. It appears this is known to be a problem. We have no problems when in Ibis Hotels which is part of the same group.

We have been staying at this hotel overnight 4 or 5 times a year for over 20 years-it was previously a Novotel. We use it to break our car journeys to Southern Europe. The staff are unfailingly friendly and helpful, the rooms are well appointed and comfortable-we always opt for a Privilege Room Package-and the breakfast is unrivalled-they have the best scrambled eggs ever, but the selection is extensive and unlimited in all areas. An excellent choice for a Koeln City Break too-we'll be back for sure!

Well located hotel close to the autobahn and ideal for a stay when heading further south into Bavaria and Austria. Staff all very helpful, rooms were well appointed, good car parking and all for a very reasonable price