Welcome was short, nice but wasn’t more. The room wasn’t like in the picture. It looks like something cool and trendy while it was really old and crappy. The pool was really tiny. When we tried to go they were 4 kids in it. Due to its smallness we couldn’t get in. Breakfast at least was really incredible!!

19€ for Breakfast is too much. We were in business Tripp and just had a small breakfast.

Overall a very clean, comfortable and pleasant experience. However, no restaurant open for dinner was a big disappointment. This was not advertised on the website, indeed I had been allowed to pre book dinner. This spoilt our stay.

Clean rooms, friendly staff, excellent breakfast. Only one remark in the breakfast room: it was very warm there (actually everywhere in the hotel). It became even warmer when the sun was shining on the glass veranda, for me it was too warm to sit in that area. Another part of the room that was in the shade was closed... Only after some time one of the staff opened the sunblinds so the area under the glass became shady. That should habve been done earlier. I would surely stay here again when I am back in Cologne.

Excellent hotel, the staff are very helpful and nothing is too much trouble for them. Good food and very clean.

The other hotels belong to Accor program, in each room hotels serve bottle of water free of charge. Unfortunately Mercure hotel require pay for that.

Room with ugly smell. Old hotel with only optical renovation but still old style bathrooms etc.

I have on quite a few occasions stayed at Mercure Hotel Koln West and everything has been fine with a great stay had by all. This time however I was not impressed at all, there was no bar no restaurant for us to use also in the room we had to use cardboard cups! We realise that there is a pandemic going on but I do feel with all the checks we and you have to carry out that you could provided staff to man the bar where we could have obtained food plus have proper cup to use. May I also state the state were very helpful and the breakfast meal provided was fine.

Stay at several mercure hotels and found this to be one of the best Staff are always super helpful , nothing is a problem for them and the hotel is spotlessly clean . Look forward to staying here as there is always a welcoming smile

We stayed at Mercure Koln West for a copple of days to visit Koln, Bonn and Phantasialand. After one night the room was not cleaned and we get no new towels. The people on the reception desk were not friendly!

I've staid here before, always good.fast and friendly check-in, welcoming reception area, nice loyalty drink, sensible room cleanup as not to clean every day. efficient transport links to Koln, useful shops and restaurants locally. Wonderful sauna and pool. Room spacious, clean and modern, all good. Koln hotels can be costly due to Messe, but middle of the range pricing.

Fine hotel, outside Köln but near the highway (61). Good food in the bar, delicious Hungarian Goulash Soup. Room is also OK, bit of outdated look and feel but clean. Nice badroom with bath, plenty of space.

Hotel is just outside Köln nearby the tram. It takes +/- 25 minutes to the citycentre. Friendly service, clean room/bathroom, good breakfast,... If weather allows it you can use the terras for diner/lunch.

It was my first time in this hotel. The breakfast is top quality and has a nice variety of food. All the members of staff are kind and helpful. I recommend it and I definitely will come back to this hotel.

A most satisfactory stay and we will certainly return. The WiFi needs to be addressed as we were unable to access on our laptop although the staff on reception did their best to help. It appears this is known to be a problem. We have no problems when in Ibis Hotels which is part of the same group.