Mercure Hotel Koeln West

Information message

Mercure Hotel Koeln West 4 stars

Customer review rating (ALL Rating) 4.3/5 1,081 reviews

ALLSAFE approved hotel

See on a map

Description

Hotel extras

  • 191 modern air-conditioned rooms

  • 46 family rooms for up to 4 people

  • An ALLSAFE-certified hotel

  • Large, comfortable summer terrace

  • Wellness area with sauna, fitness center and indoor pool

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Mercure Hotel Koeln West

Horbeller Str.1
50858 KOELN
Germany

  • STRASSENBAHN:  7 MARSDORF

  • By plane

    DUESSELDORF At 60km / 37 miles

  • By plane

    KOELN At 25km / 15 miles

  • By car

    KREUZ KOELN WEST At 1km / 0 miles

  • By train

    KOELN HBF At 9km / 5 miles

GPS:50.919353, 6.85602

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

COLOURS Bar- Restaurant - Garden

In our restaurant, we provide culinary delicacies. We serve regional and international specialities. Leave everyday life with a glass of our MERCURE grape harvest. In summer, our terrace is also open!

Our accommodation(s)

Our 4-star Mercure Hotel Köln West has 191 comfortable rooms, including 46 spacious Family Rooms and 1 room suitable for guests with reduced mobility. We can provide a crib free of charge on request. It is also free for two children aged up to 12 years to stay in your room. All rooms have free WIFI access and high-speed DSL. Your pets are also welcome at the Mercure Köln West at a charge of EUR 10/night.

Our guest reviews

Our guest reviews for
Mercure Hotel Koeln West

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,081 reviews

TripAdvisor Rating  3.5/5  870 reviews

Location was key

Customer review rating 3.5/5

Anonymous Families - Confirmed reviews ALL

Location was good as it was close to our final destination. However the shower temperature dial was faulty and would not hold to correct temperature so had to be held constantly to stop it moving and going very cold. We also booked a double room with two extra single beds unfortunately we were not given this, as it was late when we arrived we made do even though we paid extra for this requirement. Lastly the air conditioner did not work properly..the room was very hot.

Nice hotel, friendly staff but restaurant closed

Customer review rating 4.0/5

Anders T. Couples - Confirmed reviews ALL

A short overnight say on the way, where we expected to eat at the restaurant, but it was closed Saturday. A perfect breakfast, fine clean room, modernized with sufficient power outlets. Our 1.st floor room had limited view as the roof of the restaurant blocks the lower half. Avoid the 1. Floor rooms facing garden.

Dear Anders T., We very much appreciate your comments regarding your stay at the Mercure Hotel Koeln West. It is always a pleasure to receive positive feedback. I will share your comments with our team. We are deeply sorry about the closing times of the restaurant, we simply do not have the staff to open the restaurant every day. We also hope it will improve in the future. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Holger Hinnemann Rooms Division Manager / Social Media Manager

very nice team and good stay

Customer review rating 4.5/5

J. Business - Confirmed reviews ALL

The hotel is not in the centre but it is very well situated...and the team was very friendly and helpful

Dear Mr. de Winne We very much appreciate your comments regarding your stay at the Mercure Hotel Koeln West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Holger Hinnemann Rooms Division Manager / Social Media Manager

Fijn verblijf

Customer review rating 5.0/5

Carlijn Friends - Confirmed reviews ALL

Friendly staff. Amazing breakfast. Little bit noisy.

Dear Mrs. v., We very much appreciate your comments regarding your stay at the Mercure Hotel Koeln West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Saskia Birven Stellvertretende Hoteldirektorin/ Assistant General Manager

Good stay

Customer review rating 4.5/5

Anonymous Families - Confirmed reviews ALL

Good breakfast, good location for travel by highway. Clean and quiet.

Dear joanna c., We very much appreciate your comments regarding your stay at the Mercure Hotel Koeln West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Saskia Birven Stellvertretende Hoteldirektorin/ Assistant General Manager

Not looking like on the picture

Customer review rating 3.0/5

Charlotte Couples - Confirmed reviews ALL

Welcome was short, nice but wasn’t more. The room wasn’t like in the picture. It looks like something cool and trendy while it was really old and crappy. The pool was really tiny. When we tried to go they were 4 kids in it. Due to its smallness we couldn’t get in. Breakfast at least was really incredible!!

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

19€ for Breakfast is too much. We were in business Tripp and just had a small breakfast.

No weekend dinner or bar available

Customer review rating 3.5/5

Christine S. Couples - Confirmed reviews ALL

Overall a very clean, comfortable and pleasant experience. However, no restaurant open for dinner was a big disappointment. This was not advertised on the website, indeed I had been allowed to pre book dinner. This spoilt our stay.

Good hotel!

Customer review rating 5.0/5

Yves Solo - Confirmed reviews ALL

Clean rooms, friendly staff, excellent breakfast. Only one remark in the breakfast room: it was very warm there (actually everywhere in the hotel). It became even warmer when the sun was shining on the glass veranda, for me it was too warm to sit in that area. Another part of the room that was in the shade was closed... Only after some time one of the staff opened the sunblinds so the area under the glass became shady. That should habve been done earlier. I would surely stay here again when I am back in Cologne.

Dear Yves V., thank you very much for your positive feedback and your advice regarding the temperature. We will take a deeper look into this. We are always happy for detailed reviews like yours. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Holger Hinnemann Rooms Division Manager / Social Media Manager

Excellent

Customer review rating 5.0/5

Neil W. Business - Confirmed reviews ALL

Excellent hotel, the staff are very helpful and nothing is too much trouble for them. Good food and very clean.

Customer review rating 4.5/5

Michał Business - Confirmed reviews ALL

The other hotels belong to Accor program, in each room hotels serve bottle of water free of charge. Unfortunately Mercure hotel require pay for that.

Dear Michal B., We very much appreciate your comments regarding your stay at the Mercure Hotel Koeln West. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Holger Hinnemann Rooms Division Manager / Social Media Manager

Could have been better

Customer review rating 3.0/5

Anonym Business - Confirmed reviews ALL

Room with ugly smell. Old hotel with only optical renovation but still old style bathrooms etc.

Dear Alexander S., Thank you for taking the time to tell us about your experience at the Mercure Hotel Koeln West. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Holger Hinnemann Rooms Division Manager / Social Media Manager

Not impressed

Customer review rating 2.5/5

Jim M. Couples - Confirmed reviews ALL

I have on quite a few occasions stayed at Mercure Hotel Koln West and everything has been fine with a great stay had by all. This time however I was not impressed at all, there was no bar no restaurant for us to use also in the room we had to use cardboard cups! We realise that there is a pandemic going on but I do feel with all the checks we and you have to carry out that you could provided staff to man the bar where we could have obtained food plus have proper cup to use. May I also state the state were very helpful and the breakfast meal provided was fine.

Dear James M., Thank you for taking the time to tell us about your experience at the Mercure Hotel Koeln West. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Thank you however for the compliments regarding our team, I will make sure to forward them to my colleagues. I totally understand that a closed bar and restaurant is not satisfying, I apologise for that. Due to the pandemic the weekends are still very quiet here and therefore we are economically forced to close the bar and restaurant. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Holger Hinnemann Rooms Division Manager / Social Media Manager

Customer review rating 5.0/5

Wayne E. Business - Confirmed reviews ALL

Stay at several mercure hotels and found this to be one of the best Staff are always super helpful , nothing is a problem for them and the hotel is spotlessly clean . Look forward to staying here as there is always a welcoming smile

Dear Wayne e., We very much appreciate your comments regarding your stay at the Mercure Hotel Koeln West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Holger Hinnemann Rooms Division Manager / Social Media Manager

Holiday in Koln

TripAdvisor rating 1.0/5

willemsgert TripAdvisor review

We stayed at Mercure Koln West for a copple of days to visit Koln, Bonn and Phantasialand. After one night the room was not cleaned and we get no new towels. The people on the reception desk were not friendly!

Super visit

TripAdvisor rating 5.0/5

I5673JZsteven Business - TripAdvisor review

I've staid here before, always good.fast and friendly check-in, welcoming reception area, nice loyalty drink, sensible room cleanup as not to clean every day. efficient transport links to Koln, useful shops and restaurants locally. Wonderful sauna and pool. Room spacious, clean and modern, all good. Koln hotels can be costly due to Messe, but middle of the range pricing.

Thank you very much for the great Feedback. I will forward your warm words to my team. We hope to welcome you back here anytime soon.

Fine hotel

TripAdvisor rating 4.0/5

Y9468WWchris Business - TripAdvisor review

Fine hotel, outside Köln but near the highway (61). Good food in the bar, delicious Hungarian Goulash Soup. Room is also OK, bit of outdated look and feel but clean. Nice badroom with bath, plenty of space.

Good price and quality

TripAdvisor rating 4.0/5

bart251 Couples - TripAdvisor review

Hotel is just outside Köln nearby the tram. It takes +/- 25 minutes to the citycentre. Friendly service, clean room/bathroom, good breakfast,... If weather allows it you can use the terras for diner/lunch.

Nice hotel and amazing staff

TripAdvisor rating 5.0/5

881filippor Business - TripAdvisor review

It was my first time in this hotel. The breakfast is top quality and has a nice variety of food. All the members of staff are kind and helpful. I recommend it and I definitely will come back to this hotel.

Mercure Hotel Koeln West

TripAdvisor rating 5.0/5

Bernard246 Couples - TripAdvisor review

A most satisfactory stay and we will certainly return. The WiFi needs to be addressed as we were unable to access on our laptop although the staff on reception did their best to help. It appears this is known to be a problem. We have no problems when in Ibis Hotels which is part of the same group.

Our most recent 20 reviews

In partnership with TripAdvisor

Our other establishments nearby

All our hotels in KOELN