Mercure Hotel Bonn Hardtberg 4 stars

Customer review rating (ALL Rating) 4.1/5 470 reviews

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Mercure Hotel Bonn Hardtberg - Image 1
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Mercure Hotel Bonn Hardtberg - Image 3
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Max Habermann Strasse 2, 53123 BONN, Germany

Description

Hotel extras

  • 142 spacious guest rooms

  • Sun terrace with outdoor pool

  • 500m to highway A565

  • Telekom Dome in 80m distance

  • Phantasialand amusement park 30 km from the hotel

Our accommodation(s)

Hotel location

Mercure Hotel Bonn Hardtberg

Max Habermann Strasse 2
53123 BONN
Germany

GPS:50.704577, 7.053881

Telephone
Fax +49 228 250893

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

PRIME Restaurant

Our contemporary air-conditioned restaurant "1949" is open daily from 6.30am until 11pm and serves a whole host of international specialties. The restaurant has a terrace and seats 120 people.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  470 reviews

TripAdvisor Rating  4.0/5  1,172 reviews

Not enjoyable

Customer review rating 1.0/5

James Business - Confirmed reviews ALL

First, I chose this hotel because the Mercure site said that I can charge my electric car there which was not the case. Furthermore, the AC was not working while your staff told me it should be working. No one cared to check.

Dear James, Thank you for sharing your review. We are truly sorry to hear about the inconveniences you experienced during your stay, particularly with the air conditioning not functioning as expected. Our team is committed to ensuring a comfortable environment for all our guests, and although it is unusual, we apologize that our facilities did not meet your expectations on this occasion. Regarding the charging of electric cars, we are currently in the process of reviewing the amenities listed to ensure they are accurately represented and avoid any future misunderstandings. We look forward to the chance to host you again for a more satisfying experience, Kind regards, Ihr Team vom Mercure Bonn Hardtberg / Your team from Mercure Bonn Hardtberg

Nice location with clean room

Customer review rating 4.5/5

Ks Families - Confirmed reviews ALL

The restaurant was good for the Turkey Schnitzel & large Burger with fries

Dear Guest, Thank you for sharing your experience with us. It's wonderful to hear that you enjoyed the clean room and our restaurant's Turkey Schnitzel and large Burger with fries. We're pleased to provide a seamless online reservation process for our guests. We apologize for any confusion regarding the minibar; our superior rooms and suites are indeed equipped with filled minibars for added convenience. We're also glad the reception team could contribute positively to your stay by providing a ball for the kicker game. We would be delighted to welcome you back for another stay. Best regards, Ihr Team vom Mercure Bonn Hardtberg / Your team from Mercure Bonn Hardtberg

Calm, proper, friendly, cosy

Customer review rating 4.5/5

Martin Couples - Confirmed reviews ALL

We join you since many years, because your hotel is calm, proper and cosy.

Dear Martin, Thanks for taking the time to provide feedback about your time at our hotel. We're delighted to hear that you've enjoyed the peace and cleanliness of our hotel, as well as finding it a cozy place to stay over the years. It's wonderful to know that our team, especially our front desk staff, contributed positively to your satisfaction. We take great pride in maintaining a tranquil environment and ensuring our accommodations meet your expectations. While we note your score regarding our initiatives to reduce plastic use, we continuously strive to improve our eco-friendly practices and appreciate your feedback on this matter. We hope to welcome you back. Best wishes, Ihr Team vom Mercure Bonn Hardtberg / Your team from Mercure Bonn Hardtberg

Comfortable hotel with lovely staff

TripAdvisor rating 4.0/5

annettepE7179LW TripAdvisor review

We were part of a coach party visiting Christmas markets in Koln and Koblenz. This hotel clearly is geared towards the business trade rather than tourist’s because of where it is situated and the car park was somewhat challenging for our coach driver. The restaurant does not open in the evenings at weekends so factor that in if you are staying during those times. Once armed with that information and you are prepared then you should enjoy your stay here. The hotel itself is clean, warm and comfortable. The staff are extremely friendly and so accommodating - particularly Erij and Kay who helped us out immensely on the Saturday night helping us order takeaway meals that were delivered to the hotel and enabling us to eat them at the bar. We found our room to be very comfortable and quiet - the housekeeping staff do an amazing job. The breakfasts are lovely and there is plenty to choose from. (I have to add that the hotel did have a meal ready for us on the Friday evening when we arrived but that was because it was agreed that we all paid in advance. Thank you to the catering staff for putting on a great spread and for coming in on your night off!)

Dear Annettepe, Thank you for taking the time to give us your feedback. We are delighted to hear that you found our hotel clean, warm, and comfortable, and it's heartening to know that our breakfast selection met your expectations. Our team, especially Erij and Kay, will be thrilled to know that their efforts to assist you on Saturday night made a positive impact on your stay. We regret to hear that the restaurant's weekend schedule was not ideal for your group, but we're glad that prior arrangements for dinner were satisfactory. It pleases us to learn that the quietness of our rooms contributed to a restful night's sleep and that our housekeeping team's dedication to cleanliness was noticeable. We hope to see you again in the future. Kind regards, Ihr Team vom Mercure Bonn Hardtberg / Your team from Mercure Bonn Hardtberg

Good stay

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

Good Service at reception

Dear Carsten, Thank you for reviewing your stay at our hotel. We're delighted to hear that you experienced good service at our reception. It's wonderful to know that our efforts to provide exceptional hospitality are appreciated by our guests. We are also pleased to see that you are taking advantage of the ALL Accor Live Limitless loyalty programme and that it contributes positively to your experience with us. Your high recommendation scores are truly encouraging for our team, and we are glad that our initiatives to reduce single-use plastic have met with your approval. Your willingness to share additional feedback on our services is greatly appreciated, and we look forward to hearing your thoughts. We look forward to welcoming you back in the future. Best regards, Ihr Team vom Mercure Bonn Hardtberg / Your team from Mercure Bonn Hardtberg

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Other web-users rate our hotel

  • 148 reviews 8.1/10 Location
  • 450 reviews 5.8/10 Room
  • 352 reviews 8.8/10 Service
  • 11 reviews 3.1/10 WiFi
  • 227 reviews 7.8/10 Breakfast
  • 225 reviews 4.8/10 Comfort
  • 190 reviews 7.8/10 Cleanliness
  • 129 reviews 4.5/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.