Mercure Hotel Bonn Hardtberg 4 stars

Dear Carsten, Thank you for reviewing your stay at our hotel. We're delighted to hear that you experienced good service at our reception. It's wonderful to know that our efforts to provide exceptional hospitality are appreciated by our guests. We are also pleased to see that you are taking advantage of the ALL Accor Live Limitless loyalty programme and that it contributes positively to your experience with us. Your high recommendation scores are truly encouraging for our team, and we are glad that our initiatives to reduce single-use plastic have met with your approval. Your willingness to share additional feedback on our services is greatly appreciated, and we look forward to hearing your thoughts. We look forward to welcoming you back in the future. Best regards, Ihr Team vom Mercure Bonn Hardtberg / Your team from Mercure Bonn Hardtberg

Dear sir, thank you very much for your comment. I totally understand your concern and I can only apologize for this unpleasant experience that you’ve maid during your stay at our hotel. I talked to everyone who has been involved and understood, that you complaint already at the hotel. Our resident manager tried to explain to you the special circumstances with regard to the behaviour of our employee. He was completely overwhelmed with the situation and should of course have contacted his supervisor who was present on that evening too. Please be sure that we will discuss this in detail during a special meeting which has been scheduled for this week. Thank you very much for bringing this to my attention. I will personally take care of it. For now please accept my sincere apology and I hope that you will probably visit us again some time. It will be my pleasure to invite you and maybe we have the chance to meet each other. Best regards Robin Müller Cluster General Manager West

Dear Paul, Thank you for taking the time to share a review. We are glad to hear that you found our location convenient and appreciated the ample parking space available. It's great to know that you enjoyed the size of our rooms and the variety of our breakfast offerings. We strive to provide a comfortable stay for our guests, and your feedback is valuable to us. We acknowledge that some aspects of our facilities may show signs of age, and we are continuously working on improvements to enhance our guests' experience. We also appreciate your feedback regarding the waiting time upon arrival, and we will look into ways to streamline the check-in process for our guests. Your satisfaction with our hotel initiatives to replace single-use plastic items is important to us, and we will continue to work on this aspect. We hope to welcome you back. Best wishes, Ihr Team vom Mercure Bonn Hardtberg / Your team from Mercure Bonn Hardtberg

Dear Guest, Thanks for taking the time to review your visit to our hotel. It is wonderful to know that you enjoyed all aspects of your stay and really appreciate your mention of our team's top-notch service. We look forward to welcoming you back in the future. Best regards, Ihr Team vom Mercure Bonn Hardtberg / Your team from Mercure Bonn Hardtberg

Dear Amanuel, Thank you for taking the time to provide your feedback. We are glad to hear that you had a good stay with us. It's great to know that our reception team made a positive impression on your arrival day. We apologize for the inconvenience caused by the absence of a refrigerator in your room. Please note that our minibars are available in superior category rooms and suites. For future stays, we recommend booking one of these room types to ensure a minibar is included. Additionally, we do provide extra fans at the reception if the room temperature is too warm for your comfort. We hope to have the opportunity to welcome you again. Best wishes, Ihr Team vom Mercure Bonn Hardtberg / Your team from Mercure Bonn Hardtberg