Mercure Hotel Bonn Hardtberg 4 stars

Customer review rating (ALL Rating) 4.1/5 644 reviews

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ALLSAFE approved hotel

Hotel extras

  • 142 spacious guest rooms

  • Sun terrace with outdoor pool

  • 500m to highway A565

  • Telekom Dome in 80m distance

  • barbecue possibilities

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Our accommodation(s)

Hotel location

Mercure Hotel Bonn Hardtberg

Max Habermann Strasse 2
53123 BONN

GPS:50.704577, 7.053881

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

PRIME Restaurant

Our contemporary air-conditioned restaurant "1949" is open daily from 6.30am until 11pm and serves a whole host of international specialties. The restaurant has a terrace and seats 120 people.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  644 reviews

TripAdvisor Rating  4.0/5  1,167 reviews

Good stay

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

Good Service at reception

Dear Carsten, Thank you for reviewing your stay at our hotel. We're delighted to hear that you experienced good service at our reception. It's wonderful to know that our efforts to provide exceptional hospitality are appreciated by our guests. We are also pleased to see that you are taking advantage of the ALL Accor Live Limitless loyalty programme and that it contributes positively to your experience with us. Your high recommendation scores are truly encouraging for our team, and we are glad that our initiatives to reduce single-use plastic have met with your approval. Your willingness to share additional feedback on our services is greatly appreciated, and we look forward to hearing your thoughts. We look forward to welcoming you back in the future. Best regards, Ihr Team vom Mercure Bonn Hardtberg / Your team from Mercure Bonn Hardtberg

Horrible service quality

TripAdvisor rating 1.0/5

Delidavsan TripAdvisor review

Probably the most toxic working environment as otherwise the staff wouldn’t be this much hateful. Me and my clients decided to have some drinks in the lobby bar before we go out for the dinner and Bartender Aidin served us and then we quickly had our drinks and headed out for the dinner but the he stopped us at the doorsteps to say "you have not paid the bill" which was true as we had totally forgotten that.. I apologised probably 10 times from him and we returned back to lobby to pay the bill but he was talking like "You are an adult and you should learn not to leave without paying" and I thought he was joking so I didn't say anything but he was still talking in German and I didn't understand anyword.. I didn't care and ignored his rudeness, paid 11 eur bill and left the hotel for the dinner.. we returned back to the hotel after 2 hours and wanted have some more drinks with my clients so sat in the lobby ordered our drinks and same waiter, Aidin served our drinks with the bill in the hand and I said "Can you please add it to the bill because we will sit longer and we will have more drinks, not only one. so I can make one payment instead". He rejected it and said "you have to pay now because you should learn not to leave your table without paying it so you are paying now, not later". he clearly told these in front of my clients and everyone else in the bar and he was clearly getting more rude as we talk. Everytime we ordered drinks he told me to pay it immediately unlike all of the other guests in the bar and even worse was we had to call him a couple of times to order as he was deliberately ignoring our table.

Dear sir, thank you very much for your comment. I totally understand your concern and I can only apologize for this unpleasant experience that you’ve maid during your stay at our hotel. I talked to everyone who has been involved and understood, that you complaint already at the hotel. Our resident manager tried to explain to you the special circumstances with regard to the behaviour of our employee. He was completely overwhelmed with the situation and should of course have contacted his supervisor who was present on that evening too. Please be sure that we will discuss this in detail during a special meeting which has been scheduled for this week. Thank you very much for bringing this to my attention. I will personally take care of it. For now please accept my sincere apology and I hope that you will probably visit us again some time. It will be my pleasure to invite you and maybe we have the chance to meet each other. Best regards Robin Müller Cluster General Manager West

Customer review rating 4.0/5

Paul Business - Confirmed reviews ALL

Although the facilities are somewhat older, which shows in some places, the stay was absolutely fine. It is easy accessible with plenty of parking space, the rooms are good sized (bathrooms maybe a bit small) and the breakfast is offering all you can want. For the average rate they charge I think there is nothing better in the Bonn area.

Dear Paul, Thank you for taking the time to share a review. We are glad to hear that you found our location convenient and appreciated the ample parking space available. It's great to know that you enjoyed the size of our rooms and the variety of our breakfast offerings. We strive to provide a comfortable stay for our guests, and your feedback is valuable to us. We acknowledge that some aspects of our facilities may show signs of age, and we are continuously working on improvements to enhance our guests' experience. We also appreciate your feedback regarding the waiting time upon arrival, and we will look into ways to streamline the check-in process for our guests. Your satisfaction with our hotel initiatives to replace single-use plastic items is important to us, and we will continue to work on this aspect. We hope to welcome you back. Best wishes, Ihr Team vom Mercure Bonn Hardtberg / Your team from Mercure Bonn Hardtberg

Good stay

Customer review rating 3.5/5

Vinod Families - Confirmed reviews ALL

Location is bit outside or else everything was good.

Dear Guest, Thanks for taking the time to review your visit to our hotel. It is wonderful to know that you enjoyed all aspects of your stay and really appreciate your mention of our team's top-notch service. We look forward to welcoming you back in the future. Best regards, Ihr Team vom Mercure Bonn Hardtberg / Your team from Mercure Bonn Hardtberg

Good stay

Customer review rating 4.0/5

Amanuel Business - Confirmed reviews ALL

I expected a refrigerator, but there wasn't and this is my first time to see 3 or 4 star hotel without it.

Dear Amanuel, Thank you for taking the time to provide your feedback. We are glad to hear that you had a good stay with us. It's great to know that our reception team made a positive impression on your arrival day. We apologize for the inconvenience caused by the absence of a refrigerator in your room. Please note that our minibars are available in superior category rooms and suites. For future stays, we recommend booking one of these room types to ensure a minibar is included. Additionally, we do provide extra fans at the reception if the room temperature is too warm for your comfort. We hope to have the opportunity to welcome you again. Best wishes, Ihr Team vom Mercure Bonn Hardtberg / Your team from Mercure Bonn Hardtberg

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Other web-users rate our hotel

  • 158 reviews 8.1/10 Location
  • 472 reviews 6.1/10 Room
  • 402 reviews 8.4/10 Service
  • 17 reviews 4.8/10 WiFi
  • 229 reviews 7.2/10 Breakfast
  • 212 reviews 6/10 Comfort
  • 208 reviews 8.1/10 Cleanliness
  • 126 reviews 4.3/10 Food

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