Pullman Bordeaux Lac Hotel 4 stars

I stayed in the time of Coronavirus so not an easy experience. The room was well-equipped and quiet with a view of the lake. The pool was very public, overlooked by the restaurant, it has no changing room. The restaurant/cafe was not attractive, probably due to changes made for social distancing. Surely this could be improved. I hope to revisit in more normal times.

Considering the circumstances with the corona virus it was fantastic, and I wanted to give a big thank you to the manager Pierre for going through with my booking after all - as it was proving very difficult to find a play to stay on the last night the hotel was open. I think I was the last guest there before the hotel closed. Also a thank you to the young gentleman at the reception/room service who was very kind and gave a very nice Suite upgrade. I will definitely be returning to this property in the future.

Our stay was at a time of Corona virus running wild. We arrived at reception but had to ask for hand sanitizer which was kept out of site below the desk. Same thing in the Bar-restaurant no sanitizer visible. We had a drink in the bar and then ordered some dinner. My wife ordered the Pullman special burger , asking for it to be well done, it was in fact bloody with a cold lump of semi melted cheese on top. She basically got a few french fries and a bread roll for dinner. I was not allowed to complain as she hates confrontation. My dinner was ok however what surprised me was as the waiter cleared the table he took the one bread roll that was left on the table and put it back in the dinner roll basket for some other unsuspecting person to eat. The staff in the bar were certainly not taking corona virus seriously. At breakfast in the morning we sat down but we did not have very much to eat, this was because the waitress working in the restaurant was openly coughing, she made no attempt whatsoever to cover her mouth. It seemed far too risky to sit around and be coughed over. We checked out the bill was over €200 the stay was not worth that in fact it was one of the worst hotel experiences we have ever had, your staff were not taking the virus threat seriously at all. The receptionist that I paid never once enquired as to had we enjoyed our stay. Again my wife did not want any confrontation especially in a foreign country and so I did not complain. I am glad you are interested in how things went and now you know.

Ideal place to stay on the long journey to and from Spain. Very comfortable and secure.

Well designed and comfortable hotel at an affordable price.

We booked a 1 night stay as we had tickets for the opera at the casino barriere theatre. We were upgraded to a lake view room which was very nice. The staff we encountered were all very friendly and helpful. Only negative was the single use plastic bottle toiletries still in use in the bathroom

I stayed at the Pullman for 6 nights. I was in Bordeaux for a business conference located at the convention center adjacent to the hotel. I chose a Lake view room with the bed & breakfast option. I was not disappointed. The buffet breakfast is among the top five I have ever experienced in a hotel.

A nice welcome at Reception. Clear directions to the room/suite. The Consumables tea coffee etc. were only for 2 people not 3. There were only 2 robes-slippers not three. Reception very helpful with Directions and information for our excursions. Suite has no dividing curtains or wall, beds facing each other, ok for families less so for friends. Breakfast not value for money so not taken. Car parking good. Access to Tram system excellent.

HOTEL TRES AGREABLE , CALME, SILENCIEUX

Room was very good staff also very good & helpful, but the restaurant was shut for a week a fact that was not disclosed to us when making the booking, The snacks on offer were in a jar & were more akin to baby food than anything else & can only describe as disgusting. We had driven down specifically for the New Year Eves party which we enjoyed in 2018, it was cancelled just did not happen in 2019, again we were not informed when booking

Excellente

no minus point during the stay received a room upgrade, personal service - feeling very welcome at reception, bar and restaurant

The hotel decor was appealing and the staff at the front desk were pleasant and friendly. We were allowed to take our small dog into the restaurant which enhanced our stay. Our only slight disappointment was the cooked breakfast. The scrambled egg was not good and we would have liked some baked beans available. However generally an enjoyable stay and we will be back again.

Enjoyable. view of lake, modern comfortable hotel with friendly, helpful staff. Close proximity to tram line, so easy to park up and take the tram into centre of Bordeaux.

IMPECCABLE