Mercure Grenoble Centre Alpotel Hotel 4 stars

Customer review rating (ALL Rating) 4.1/5 591 reviews

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Mercure Grenoble Centre Alpotel Hotel - Image 1
Mercure Grenoble Centre Alpotel Hotel - Image 2
Mercure Grenoble Centre Alpotel Hotel - Image 3
Mercure Grenoble Centre Alpotel Hotel - Image 4
12 Boulevard Marechal Joffre, 38000 GRENOBLE, France

Description

Hotel extras

  • Hotel renovated in 2022

  • Less than a 10-minute walk from the city center, close to public transport

  • 2,906 sq.ft. of modular rooms for your seminars

  • Bar and restaurant with a cheese ripening cloche and a raclette menu

  • Cinema lounge

Our accommodation(s)

Hotel location

Mercure Grenoble Centre Alpotel Hotel

12 Boulevard Marechal Joffre
38000 GRENOBLE
France

GPS:45.183239, 5.729746

Telephone
Fax +33 4 76 47 58 52

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

A l'Epicerie Grenoble

From Monday to Friday, enjoy our restaurant A l'Epicerie Foodtime by Aix&terra, with its modern and design setting. Come and savor the taste of bistronomy.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.1/5  591 reviews

TripAdvisor Rating  4.0/5  460 reviews

Certificate of excellence 2024

Best hotel in Grenoble

TripAdvisor rating 5.0/5

Skennedy1445 TripAdvisor review

This was a full-service hotel with many excellent features. Food was excellent. Service was superb. Very helpful staff eager to please. Very clean, luxurious, and well maintained grounds. The rooms were very clean and upkeep was as expected for a five-star hotel. Excellent place to stay while in Grenoble.

"Nice Room, Poor Service and Unexpected Charges

Customer review rating 3.0/5

Hassan R. Families - Confirmed reviews ALL

The room was very nice and clean, though the AC wasn't cold enough and needs repair. The breakfast was decent for the price, but below what you'd expect from a 4-star hotel. Unfortunately, the staff were not friendly. Also, an extra €50 per person (we are 2), was blocked at check-in, and we were only informed that we'd get the money back after seven days following checkout.

Dear HASSAN R., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Grenoble Centre Alpotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. The money blocked was released at your check out and not 7 days after. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Christophe Foretti Directeur

Very good

Customer review rating 5.0/5

P. A. Couples - Confirmed reviews ALL

Nice and lovely

Dear Mr. P., We very much appreciate your comments regarding your stay at the Hôtel Mercure Grenoble Centre Alpotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marine Baron Adjointe de Direction

Customer review rating 0.5/5

Anonymous Business - Confirmed reviews ALL

Very bad memory, very hot in the room, air conditioning does not work, windows do not open.

Dear KAMIL S., Thank you for taking the time to write to us following your stay at Hôtel Mercure Grenoble Centre Alpotel. We are very sorry that the service and facilities did not live up to your expectations, and please accept our sincerest apologies. We do indeed have an air-conditioning problem in some rooms. A specialist company has been working on the rooms since the beginning of June, and despite the modifications made, valve changes will be scheduled over the next few days to resolve the various problems. We look forward to welcoming you soon. Please accept, Sir, our warmest regards. Chloé Nogales Front Desk Manager

Broken hotel

Customer review rating 0.5/5

Lucas B. Business - Confirmed reviews ALL

AC broken in every rooms. No repair during the whole week Clogged bath. No proper repair done during the week

Dear LUCAS B., Thank you for taking the time to write to us following your stay at Hôtel Mercure Grenoble Centre Alpotel. We are very sorry that the service and facilities did not live up to your expectations, and please accept our sincerest apologies. We do indeed have an air-conditioning problem in some rooms. A specialist company has been working on the rooms since the beginning of June, and despite the modifications made, valve changes will be scheduled over the next few days to resolve the various problems. We look forward to welcoming you soon. Please accept, Sir, our warmest regards. Chloé Nogales Front Desk Manager

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Other web-users rate our hotel

  • 161 reviews 7.3/10 Location
  • 376 reviews 4.7/10 Room
  • 334 reviews 8.8/10 Service
  • 232 reviews 3.4/10 Comfort
  • 146 reviews 7.8/10 Breakfast
  • 86 reviews 5.6/10 Amenities
  • 85 reviews 6.8/10 Cleanliness

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.