Mercure Grenoble Centre Alpotel Hotel

Mercure Grenoble Centre Alpotel Hotel 4 stars

Customer review rating (ALL Rating) 4.4/5 523 reviews

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Description

Hotel extras

  • 20 parking spaces at 12 euros on request upon arrival

  • Parking offered for our biker friends

  • Certified ALLSAFE

  • Less than a 10-minute walk from the old town

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Hotel location

Mercure Grenoble Centre Alpotel Hotel

12 Boulevard Marechal Joffre
38000 GRENOBLE
France

  • GRAND PLACE-ALPEXPO:  TRAM A CHAVANT

  • LIGNE C:  TRAM C CHAVANT

  • SEYSSINET:  TRAM C CHAVANT

  • By plane

    GENEVA COINTRIN At 149km / 92 miles

  • By plane

    GRENOBLE SAINT GEOIRS At 56km / 34 miles

  • By plane

    LYON SAINT EXUPERY At 91km / 56 miles

  • By train

    GRENOBLE At 2km / 1 miles

GPS:45.183239, 5.729746

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Near the property
  • Car park

CAFE POURPRE

From Monday to Friday, enjoy our restaurant A l'Epicerie Foodtime by Aix&terra, with its modern and design setting. Come and savor the taste of bistronomy.

Our accommodation(s)

Choose between our two room categories: Standard Room with a street view, or Superior Room with additional services and a view over the fortress.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  523 reviews

TripAdvisor Rating  4.0/5  421 reviews

Certificate of excellence 2022

Ok Stay

Customer review rating 3.0/5

Jw Business - Confirmed reviews ALL

The room in general is nice and appropriate but in mine the AirCon was not working properly which led to a high temperature. The service team is doing a great job to make it a pleasant stay.

Dear JUERGEN W., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Grenoble Centre Alpotel. I am sorry that your experience did not meet your expectations regarding the air conditonning air was not working please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Christophe Foretti Directeur

Customer review rating 3.5/5

Anonymous Couples - Confirmed reviews ALL

The main lift was being serviced upon our arrival and the secondary lift was like an old factory service elevator. The room was small and a bit tired, I would have selected the larger room if it was clearer on the website.

Dear STEPHEN D., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Grenoble Centre Alpotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We are very sorry about the problem with the main lift. It is repaired now. For your next stay don't hesitate to book our best room the privilège room. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Christophe Foretti Directeur

A tired hotel with horrible parking

Customer review rating 1.5/5

Anonymous Business - Confirmed reviews ALL

pleasant staff. Elevator was broken for the entire stay. Parking stalls are too small, there are too few of them, and instructions on how to access them in three different locations are suboptimal. When offered a remote parking area, the front desk person gave poor, half hearted directions. Parking 3 blocks from the hotel is a poor experience. The room had been renovated, but poorly. Look at the tub surround. The bed was too firm, the least comfortable bed i've had in a hotel in ages. The powdered eggs for breakfast are an embarrassment for a French hotel. All and all a poor experience, I won't be back, and may need to rethink my patronage of the Mercure brand.

Dear ERIC C., Thank you for taking the time to write to us following your stay at Hôtel Mercure Grenoble Center Alpotel. We are sorry that the service and delivery did not meet your expectations, and we ask you to accept our most sincere apologies. We regret that our main elevator was out of order during your stay and the parking concerns. Please note that our hotel will be closed this summer for renovations and we hope to regain your confidence during a future stay as soon as our hotel reopens in October. Looking forward to welcoming you soon, we ask you to believe, Sir, in the expression of our best feelings. Sincerely, Christophe Foretti Directeur

A great place to stay in Grenoble

Customer review rating 4.0/5

Erika A. Business - Confirmed reviews ALL

This is my usua place to stay when at Grenoble- - very well located - rooms are well preserved, clean, functional - breakfast is superb, have altenative milk (it would be great to include others than soy… oat, almond) Rating as 8 because… This time the main elevator was not working. Would be great to have a gym, or pass to a gym nearby for those that like using the gym

Dear ERIKA A., We very much appreciate your comments regarding your stay at the Hôtel Mercure Grenoble Centre Alpotel. we are sorry for the elevator which were ouot of order. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christophe Foretti Directeur

Good stay!

Customer review rating 4.0/5

Luigia Business - Confirmed reviews ALL

Nice stay! The room was comfy and super clean. Amazing bed.

Dear LUIGIA D., We very much appreciate your comments regarding your stay at the Hôtel Mercure Grenoble Centre Alpotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christophe Foretti Directeur

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