Mercure Grenoble Centre Alpotel Hotel 4 stars

Customer review rating (ALL Rating) 4.2/5 641 reviews

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Mercure Grenoble Centre Alpotel Hotel - Image 1
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Mercure Grenoble Centre Alpotel Hotel - Image 3
Mercure Grenoble Centre Alpotel Hotel - Image 4
12 Boulevard Marechal Joffre, 38000 GRENOBLE, France

Description

Hotel extras

  • Hotel renovated in 2022

  • Less than a 10-minute walk from the city center, close to public transport

  • 2,906 sq.ft. of modular rooms for your seminars

  • Bar and restaurant with a cheese ripening cloche and a raclette menu

  • Cinema lounge

Our accommodation(s)

Hotel location

Mercure Grenoble Centre Alpotel Hotel

12 Boulevard Marechal Joffre
38000 GRENOBLE
France

GPS:45.183239, 5.729746

Telephone
Fax +33 4 76 47 58 52

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

A l'Epicerie Grenoble

From Monday to Friday, enjoy our restaurant A l'Epicerie Foodtime by Aix&terra, with its modern and design setting. Come and savor the taste of bistronomy.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.2/5  641 reviews

TripAdvisor Rating  4.0/5  463 reviews

Certificate of excellence 2024

Good stay

Customer review rating 4.5/5

Canadajo Business - Confirmed reviews ALL

Nice hotel with big room

Dear Servan S., We very much appreciate your comments regarding your stay at the Hôtel Mercure Grenoble Centre Alpotel. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chloé Front Desk manager

Not 4 star

TripAdvisor rating 3.0/5

AbiLunar TripAdvisor review

I’m not sure how this hotel got a 4* rating. Didn’t feel clean, aircon broke (looking at reviews since at least 2023), no door look out hole, cheaply painted and wall papered rooms felt like a hostel. Walking into reception looked nice but as soon as you used the stairs to get to room it looked like a block of flats. Requires refurb.

Customer review rating 5.0/5

Anonymous Business - Confirmed reviews ALL

Thank you!

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Chloé Front Desk Manager

Had to change room

Customer review rating 2.0/5

Waldemar J. Business - Confirmed reviews ALL

First room was an adapted for disabled access, so very small and terrible bathroom, so I have asked reception and they moved me for another room. Also water was not available in one of the nights. Breakfast options very limited compared to previously stays in the same hotel. Ar conditioner not working.

Dear WALDEMAR B., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Grenoble Centre Alpotel. We are sorry that the service and performance did not live up to your expectations, and please accept our sincerest apologies. Our system is not reversible. We have to choose between heating and cooling mode. We are in a transitional period, so both the heating and air conditioning were switched off. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Please do not hesitate to contact me directly on 02… if you wish to discuss this matter in further details. Sincerely, Chloé Front Desk Manager

Customer review rating 2.5/5

Johan Couples - Confirmed reviews ALL

The drain in the zink and bath was out of order.. The bathroom was overall in a rather old and worn out condition. Due to the poor drain in 309 we were moved to 209 - and had the noise of the plummers all the next day right above us. I asked for some alcoholgel placed at the breakfast buffet but it never came.. Over all I was a bit sad to see that just outside the doors there where a lot of cigaretbuts, minor trash i.e. We tolk the stairs to our room every day and could see trades with used service, cups and glases placed at the floor for most of a day. The door to the room next to 209 was open and the room seemed to be used by the hotel service staff. When walking by the room with open door one could see a room in poor condition with scrambled walls i.e. It just did not gave any good impression of the hotel overall.

Dear JOHAN G., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Grenoble Centre Alpotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. For a future stay, do not hesitate to specify that you want a room with a renovated bathroom. We will assign it to you in the hoard of possible. For the technical problem, we will report it to our technician in order to solve it as soon as possible. The room next to room 209 is not a room but a storage space for the housekeepers. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Please do not hesitate to contact me directly on 02… if you wish to discuss this matter in further details. Sincerely, Chloé Front Desk Manager

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Other web-users rate our hotel

  • 184 reviews 6.5/10 Location
  • 393 reviews 5.1/10 Room
  • 322 reviews 9.2/10 Service
  • 248 reviews 4.7/10 Comfort
  • 158 reviews 7.4/10 Breakfast
  • 89 reviews 6.8/10 Cleanliness
  • 10 reviews 4.6/10 Bar

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.